The physical characteristics of the voice and sound (tone, timbre and intensity) make us transmit values when talking on the phone . The human what is on the other side? What happens from the point of view of the recipient’s perception? How and why are values, emotions, sensations or feelings perceived and interpreted when listening to some voices and others? As the science of psychoacoustics states, listening is not simply a physical or mechanical phenomenon based on the propagation of sound waves, but also various sensory, perceptual and emotional issues come into play .
Listening experience
The fact that the nervous system, and more specifically the brain. Intervenes in this process means that its complexity has the potential to be infinite. The will be determined Israel Telegram Number Data not only by the physical medium. The channel or the characteristics of the message itself. One of the main conditions in the generation of emotions due to sound – with great relevance in both music and voice – is memory. When a person perceives a sound or listens to it actively. It is evidently a process triggered by the arrival of an acoustic wave mechanically at the ear.
Sensory activity involves memory
Recovery of a complete sequence of thoughts from a given China Telegram Number stimulus, in this case a sound. -. When it comes to transmitting an emotion from a contact center or in a telemarketing service , we can do little about the memory or experience of our interlocutor, since it is most likely that we do not have said information, but it is undoubtedly a of the variables that we must take into account when constructing an argument or choosing a specific intonation or tone of voice . It is vitally important for the success of the campaign or service that we take into account the different factors involved in the communication process, from cultural to specific factors regarding the consumer’s previous experience with the brand or the product.
