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Westpac Bank Opening Times


8:00 AM - 8:00 PM


6:00 AM - 8:00 PM


6:00 AM - 8:00 PM

Westpac Bank Overview
westpac customer service

2017 is Westpac Bank Australia’s 200th anniversary, and just as the bank is committed to bettering the lives of Australians in 1817, its commitment has not changed today. Westpac is Australia’s first company and Australia’s first bank.

Westpac serves 13 million customers and has 5 key divisions: Consumer Bank, Business Bank, BT Financial Group Australia (BTFG), Westpac Institutional Bank (WIB), and Westpac New Zealand. There are also other business divisions in the Westpac group: Customer and Business Services, Group Technology, Treasury, and Core Support. Consumer Bank is in charge of sales and customer service for 9 million customers.  It covers consumer banking for Westpac, St. George, Bank of Melbourne, BankSA, and RAMS.  The consumer bank division has 1,429 branches nationwide, and 3,850 automatic teller machines (ATMs). Business Bank takes care of sales and customer service of small to medium-scale enterprise, commercial, and agribusiness.  The Business Bank division is also responsible for specialist expertise in equipment and asset finance. Business customers of the Business Bank division are given a comprehensive range of banking and financial products and services.

Westpac branch opening hours are from 9:30 AM to 4 PM, Monday to Thursday, and 9:30 AM to 5 PM every Friday.  Selected branches are open on weekends.

To celebrate its bicentennial year, Westpac supports several initiatives to better the lives of Australians. The Westpac Bicentennial Foundation, established in 2014 is giving away 100 scholarships a year for deserving students. It has a $100 million fund, awarding scholarships every year, forever. There will be scholars chosen from five categories, all future leaders, innovators and pioneers who will build the future of Australia. The five scholarship categories are Asian Exchange, Social Change Fellowship, Future Leaders, Young Technologists, and Research Fellowship.

To celebrate their 200th birthday, Westpac is also giving $200 as a deposit for children born in 2017.  The child will be able to withdraw the savings account when he or she is 16 years old.  Dubbed as the Westpac Bump Savings account, this is open for all Australians born in 2017. With $200 as the starting point, the money will grow at an interest rate of 1.5% per annum, and Westpac guarantees that there will be no rate changes for the next 16 years. Aside from being born in 2017, the child is eligible if he or she has a permanent Australian residential address, and have the Bump Account opened by their parent or guardian by 31 May 2018.

One more gift for their 200th year is free online maths education for Australian students from years 3-12 in partnership with Mathspace Essentials. Westpac will also reward businesses by choosing ‘200 Businesses of Tomorrow’ that will receive all sorts of recognitions.

Westpac Customer Service

Westpac customer service offers Personal Solutions to individual customers. Here is the array of personal solutions on offer at Westpac Bank:  opening a bank account, applying for a home or personal loan, getting a credit card, travel centre services, managing investment strategy in share trading, acquiring insurance for home, contents, travel and life, or managing superannuation fund.

Business solutions on offer include bank accounts, savings accounts, credit cards, business loans, merchant services, superannuation, insurance, FX and international.

Westpac is able to assist new business owners set up their business by helping them manage their accounts, write a business plan, set-up business banking, manage money, figuring out set-up costs, financing business growth, and funding vehicles and equipment.

Westpac offers financial advice to customers, depending on their specific needs.  Their financial advisers can give general advice on investing and wealth products, personal advice on specific needs, or personal advice that looks at the whole picture, giving comprehensive advice and tailor-fitting and in-depth plan based on personal objectives and needs.

Westpac Premium offers financial advice and market-leading solutions for clients whose personal income is in excess of $150,000 annually.  The client will work closely with a relationship manager who will help tailor personal banking to better benefit the client. The relationship managers offer financial solutions which may include transaction accounts, savings accounts, home loans, direct investing, or financial planning.

Other services offered by Westpac to customers are telephone banking, ATMs, financial education, help with a deceased estate, currency converter, and FX rates, and Westpac private bank for High Net Worth individuals.

Westpac Contact Number

If you need assistance or have pressing enquiries, contact Westpac using the following numbers:

Personal Banking Contacts
Westpac phone banking132 0328 AM – 8 PM, 7 Days
Phone banking from overseas(+61 2) 9293 9270
Online and Mobile banking1300 655 5058 AM – 8 PM, Monday to Friday
Online and Mobile banking from overseas(+61 2) 9293 9270
Cards1300 651 0898 AM – 8 PM, 7 Days
Emergency card services from overseas(+61 2) 9293 9270
Altitude Rewards1300 887 8208 AM – 8 PM, Monday to Friday, Sydney time
Black card enquiries1300 651 99924 hours, 7 days
Gold card enquiries1300 367 2288 AM – 8 PM, Monday to Friday, Sydney Time
Platinum card enquiries1300 859 10024 hours 7 Days
Platinum Plus card enquiries outside Australia(+61 3) 6345 114624 hours 7 days
Global Currency Card within Australia1 300 797 47024 hours, 7 days
Global Currency Card outside Australia(+61 2) 9374 710224 hours, 7 days
Home Loans, new loans or refinancing131 9008 AM- 8PM, 7 days
Home loans, Existing loans and enquiries132 5588 AM – 8 PM, 7 days
Home loans, Settlement bookings1300 367 4498 AM – 7:30 PM, 7 days
Superannuation, BT Super for Life1300 653 5538 AM – 6:30 PM, Monday to Friday Sydney time
Superannuation, Self-managed Superannuation Funds1300 131 7648 AM – 6 PM, Monday to Friday, Sydney time
Insurance, Motor, Travel, Boat, Caravan, and Trailer Insurance1800 502 077

8 AM – 9 PM, Monday to Friday

9 AM – 2 PM, Saturday

Sydney time

Insurance, Home and Contents Insurance1300 650 255

8 AM – 9 PM, Monday to Friday

9 AM – 2 PM, Saturday

Sydney time

Insurance, Life, Income Protection, Disability and Living Insurance131 8178 AM – 6:30 PM, Monday to Friday, Sydney time
ATM enquiries and difficulties1800 022 0228 AM – 8 PM, 7 days, Sydney time
Collections132 668

8:30 AM – 7:30 PM Monday to Friday

9:30 AM – 6 PM Saturday

Sydney time

Online investing131 331

8 AM -7 PM Monday to Friday

Sydney time

Personal loans132 6518 AM – 8 PM, 7 days
Deceased estates1300 130 2408:30 AM -5 PM, Monday to Friday
International Services1800 632 308
International Services from overseas(+61 2 9806 4032)


Business Banking Contacts

Westpac hours for call centres are open 8 AM – 8 PM, Monday to Friday from anywhere in Australia

Self-service telephone  banking 24/7

Mobile telephone banking132 142
Mobile telephone banking, from mobile(02) 9293 9272
Mobile telephone banking, from overseas(+61 2) 9293 9270
Mobile telephone for technical support1300 655 505
Online and mobile banking1300 655 505
Online and mobile banking from overseas(+61 2) 9293 9270
Credit cards, Altitude Business & BusinessChoice Card application enquiries132 142
Credit cards, other business, corporate & purchasing card enquiries1300 650 107
Business accounts132 142
Merchants, credit card authorisation132 415
Merchant business helpline1800 029 749
Business finance1300 360 322
Superannuation, self-managed superannuation funds1300 131 764
Business and farm insurance1800 502 077
Other business insurance enquiries132 142
Agribusiness132 142
Collections1300 650 110
Customer relations1300 130 467
Financial services1300 130 272
International advisory centre1300 139 152
International payments, global payment enquiries131 032
International payments, assistance with making international payments1300 655 505
WinTrade1300 139 152
WinTrade, browser and password enquiries1300 134 291
BSB/Account number validation service132 142 (option 3)


Corporate online support: 1300 134 291

Corporate online support from overseas: (+61 2) 9374 7237

Westpac Address: 275 Kent Street

      Sydney NSW 2000

Contact Westpac Bank

If customers need important information, they can find answers on the Westpac website, under FAQs. Some popular FAQ categories include card activation, branch location, online banking enquiries, transferring funds overseas, and much more.  Customers can also make online enquiries; report scams through email ([email protected]), SMS (0497 132 032), or call their hotline (132 032).

For suggestions, feedback or complaints, contact Westpac Bank over the phone (1300 130 467) with centres that are open from 8 AM to 8 PM, 7 days a week.  Another customer complaint number to call is 132 032.  Customers can also make online feedback using the secure feedback form.  The email address is [email protected]. For customers who prefer to mail their feedback, the post-delivery address is Westpac Customer Experience, Reply Paid 5265, Sydney NSW 2001. There are also Customer Experience Managers in each branch to assist and listen to complaints and concerns. If the customer is still not satisfied with how the issue is resolved, they can elevate the concern to Adrian Ahern, Westpac Group Customer Advocate, whose job is to support and enhance the process of complaint resolution.

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