vodafone contact
vodafone contact
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Vodafone HISTORY

Vodafone Hutchison Australia (VHA) is the 3rd largest mobile telecommunication service providers in Australia.  The Hutchison Telecommunication and Vodafone Group came into a joint venture in June 2009, on a 50-50 basis to form VHA. This proved to be the biggest merger of the decade. The thought behind the merger from the board of director’s Hutchison point of view was to get the company sorted out in terms of the future and services it provides. Also, to stabilize the working condition of the company. The Vodafone contact information for all its teams can be divided into three major categories which include corporate, stores and online information.


CEO of Vodafone Hutchison Australia is the renowned Iñaki Berroet. He along with his team, are few of the veterans in the telecommunication industry. Head office of VHA is located in North Sydney and Brisbane.  The Vodafone contact address for its Sydney head office is Coca-Cola Place, 40 Mount St, North Sydney NSW 2060, Australia and the contact number is +61 2 9964 4646. On the other hand, if you’re looking for the Brisbane office address and contact number you can use these details Tattersalls Arcade, Mall, 215/255 Queen St, Brisbane QLD 4000, Australia and call them at +61 1300 100 002.

Vodafone Phone Number & Customer Service Contact Details


Vodafone has thousands of stores all across Australia. Every city whether small or big has one or more Vodafone store present. The main focus of the company is to provide convenience to its customers and give them a team of experts that can help them with all their needs/ issues.  Vodafone contact for its stores can be found online in their store locator section. You can access the store locator by using this link http://www.vodafone.com.au/tools/locator. You can also find Vodafone contact numbers for different stores by using the same link.


Another way to find Vodafone contact information is through their various online methods, from social media to email and even an online form. You can contact them through Facebook and Twitter or use their various email address for different teams. You can also visit their website http://www.vodafone.com.au/personal and fill out the inquiry form theirs in case you’re looking for assistance. On the other hand, if you’re looking for their Facebook page, then you might want to use this https://www.facebook.com/vodafoneau/.  Vodafone has made every necessary effort to cater its customers and provide convenience and support service 24×7.

Vodafone Overview

Founded in 2009, Vodafone Hutchinson Australia (VHA) is a telecommunications company based in Australia. The company provides mobile voice, text, and data services nationwide. Vodafone Australia’s mission is to try to make things work differently for their customers, from simple plans to ending ‘bill shock.’ They want to change how the mobile industry works.

Vodafone Group Plc. has a global presence, particularly in Europe, Middle East, Africa, Asia Pacific, and the United States. It is the world’s leading telecommunications company, and it was founded in 1992.

The 4G network of VHA serves more than 22 million Australians. Vodafone’s 4G coverage is available in all metropolitan locations in selected regional areas across Australia. There are currently 300 engineers working on the network each and every day and during the last two years, there have been 5,500 network upgrades to their sites. In fact, there have been billions of dollars of investments over recent years on the Vodafone network, and they will continue to invest in order to enhance their network with more features.  The current enhancements include 106 new mobile towers in regional Australia.  There are 74 new towers in New South Wales, Tasmania, Queensland, Western Australia, and Victoria. The company is also about to launch fixed broadband services this year.

50% of VHA is owned by Vodafone Group Plc and the other 50% is owned by Hutchinson Telecommunications Australia Limited.  VHA’s $5 roaming services allow their customers to use their plan in 55 countries around the world, only for an additional $5 a day.

With around 3,000 employees in its offices in Sydney, Melbourne, Brisbane, Adelaide, and Perth, Vodafone also operates a Customer Care Centre in Hobart. VHA has 120 company-owned retail stores all over Australia.

Its CEO Iñaki Berroeta is a veteran of the telecommunications industry, having previously served as CEO of Vodafone Romania and Vodafone Malta.  He brings in his 20 years of industry experience to propel VHA into new heights, including focusing on creating an inclusive working environment for its employees. VHA welcomes diversity, equality, and opportunity.

It is essential for Vodafone Australia to support sustainability, accessibility, and health and safety. They advocate safe and secure mobile use, accessibility and transparency, and helping the environment.

Vodafone aims to work closely with local communities, applying certain principles into practice such as minimising the visual impact of their facilities through innovative design solutions, compliance with international and local safety planning guidelines and participating in industry and government forums.

Vodafone Foundation is the company’s initiative to give back to the community and to better the lives of Australians.  The foundation also supports initiatives such as DreamLab, and Hello Sunday Morning. DreamLab allows smartphone users to help solve cancer.  The new app from Hello Sunday Morning helps users ditch their hangover and reclaim their Sunday morning. Vodafone Foundation Australia is just one part of a global network of other Vodafone Foundations that are present in 27 countries all over the world, all aiming to make this world a better place.

Vodafone Customer Service

Vodafone gives their new customers a 30-day network satisfaction guarantee.  They’re calling it “Love us or Leave us.” New customers who have just signed up with Vodafone will get a chance to test it for 30 days.  If these customers are not satisfied in 30 days, they can refund their monthly access fees and monthly access instalments that they have just made. The device must be returned in its original packaging within 10 days of the claim.  The things they have to pay are excess usage charges and other services that are not included in the plan.

Vodafone offers the following products and services both for personal and business use: mobile phone plans, SIM only plans, prepaid phone plans, tablets and plans, and mobile broadband plans. Customers can personalise their own mobile phone plans with inclusions that suit their needs.  They get to choose a planned feature that is most important to them: data, international calls, or Qantas points. For SIM-only plans, customers get to choose whatever inclusions they want with Vodafone’s MyMix Red Data plans. For both mobile and SIM only plans, the 24 month MyMixRed Global plans come with international minutes from Australia to about 1000 countries and Qantas Points. Vodafone’s prepaid plans give subscribers flexibility, affordability and freedom to choose Data Combos and inclusions. Now it is even made more affordable as Vodafone slashed its price by 50%. The Data Combo Starter started off at $50, but now it has been slashed off to $25.00. This $25 pack gives prepaid customers 12 GB with a 35-day expiry.

Vodafone business packages offer companies plans, devices, and services for 1-9 connections, 10-99 connections, and even 100+ connections. For 10 or more connections, businesses are able to get their very own Australian-based account manager. Aside from mobile phone plans and devices, some of the services that Vodafone offers are ready business apps, internet of things, messaging and paging, international roaming, international calls, and insurance. The communications solutions that Vodafone offers are industry-specific, particularly for retail, trades and construction, and professional realms. Vodafone has the capability to offer businesses end to end Internet of Things solutions including hardware, connectivity, and applications.

The Vodafone website has popular links for customers who have just joined the Vodafone network and for existing Vodafone clients.  There are also links for people who are considering purchasing Vodafone products and services.

New Vodafone clients are provided links to activate their SIM, Bill explanation, My Vodafone registration, pay their bills, and track their order. Existing Vodafone clients are provided links to replace their SIM, recharge their prepaid service, log-in to their My Vodafone account, check their prepaid balance, and activate the roaming facility.

If customers’ devices aren’t working the way it’s supposed to, they can make a claim under the warranty and bring the device to a Vodafone store.  There are also participating stores where customers are able to swap their device for an identical refurbished one, right on the spot. The swap on the spot feature is only available for faults with the actual device.

If prospective customers want to know more about VHA, there are links provided for mobile phones, prepaid plans, modems, and network coverage.

Vodafone espouses safe and secures mobile use for its clients by having guidelines for driving safely, national security, emergency warnings and safety in emergency situations, digital parenting, cybersafety, cyberbullying, unwelcome communications, and much more.

Vodafone Contact Numbers

For queries about the network site of Vodafone in a specific area, their email address is communityrelations@vodafone.com.au. Vodafone’s postal address is Vodafone Customer Care, PO Box 2580, Kingston Delivery Centre, Kingston, Tasmania, 7050.

Here are Vodafone contact numbers:

Division Telephone Numbers Hours of Operation
General Enquiries 1300 100 818
National Community Relations Manager 1300 302 703
Network Satisfaction Guarantee team 1300 551 198
Customer Care – from  Vodafone mobile 1555 24/7
Customer Care in Australia 1300 650 410
Personal Sales Team in Australia 1300 300 404 8 AM to midnight AEST Monday to Friday

9 AM to midnight AEST

Saturday and Sunday

Personal Sales Team from overseas +61 426 320 000 8 AM to midnight AEST Monday to Friday

9 AM to midnight AEST

Saturday and Sunday

Prepaid recharge or activation – from Vodafone mobile 1555
Prepaid recharge or activation in Australia 1300 650 410
Prepaid recharge or activation from overseas +61 426 320 000
Business sales team – 1 to 9 connections 1300 303 697
Business sales team – 10+ connections 1300 796 080
Hearing impaired customers in Australia 13 36 77
Hearing impaired customers in Australia to 1800 numbers 1800 555 677
Premium information 123 Ask Us Anything

1223 Directory assistance

Vodafone Cover me mobile insurance 1800 371 713
Vodafone Fax Number 1300 308 869

Contact Vodafone

Aside from contacting the Vodafone customer service team through phone, there are many other ways for customers to get in touch with the company.

The service and support team of VHA is available on the website’s live chat feature, which has a pop-up link as well.

Customers can check the status of their order with Vodafone’s online tracking feature, found on their website.

The Vodafone team is also on hand to answer questions on social media from 6 AM to midnight. Like and follow Vodafone Australia (@vodafoneau) on Facebook to get information and updates on the latest products and features.  Vodafone has two Twitter accounts: the official Vodafone account (@VodafoneAU) with all the latest updates and the official Customer Care Channel (@VodafoneAU_Help).

People can subscribe to Red Wire, Vodafone’s blog, which is an interactive platform that talks about mobile culture, technology, and innovation.  Managed and produced by Vodafone’s social media team, it features detailed reviews of new technology and the future of mobile culture.

Vodafone has a call back feature on its website.  People can click on the “call me back” button to ask assistance from their care team or their “call me back button” for their technical team, whatever type of help they might need. The sales team also has a “call me back” feature on the website.


Vodafone Frequently Asked Questions


What kind of documents needed to get a connection or plan form Vodafone?

You’ll need to provide one of the following to place an order online:

  1. Driver’s license
  2. Medicare card
  3. Australian passport
  4. International passport

To apply for a plan in store or over the phone you’ll need to provide a primary government issued photo ID. You can choose from:

  1. Australian Driver’s License
  2. Australian passport
  3. International Passport
  4. Government Issued Proof of Age/Photo Card

Depending on the primary ID you use we may also require a secondary ID. This could include:

  1. Passport
  2. Department of Veterans’ Affairs health
  3. Australian Defense Force ID
  4. Gold Veteran Affairs card
  5. Australian Driver’s License
  6. Medicare card
  7. Proof of Age Card
  8. Student ID
  9. Tertiary Certificate of Enrolment
  10. Blind Citizen Card
  11. Credit/ATM Card
What is critical information summary of Vodafone?

Critical Information Summaries contain the key details of all our plans so that you can compare the inclusions and choose the plan that’s best for you. Each CIS contains the plan inclusions, the contact length and the early exit fees. Plans prior to 22 February 2013 may not be available.

What is Early Exit Fees on Vodafone?

Early Exit Fees (EEFs) do not apply if you signed up to an Unlimited Plan or Red Plan with a Mobile Payment Plan (MPP). However, you will have to pay 100% of your remaining MPP installments if you cancel your plan.

EEFs apply if you signed up to a 12 month SIM Only Plan or 12 or 24 month Red Plan. In this case, your EEF will be calculated at 50% of your minimum monthly spend x months left on your contract + any device payments.

From 11 November 2016, EEFs for Mobile Broadband plans will be calculated at 50% of your minimum monthly spend x months left on your contract + any device payments. EEFs for 24 month Tablet plans are calculated at 65% of your minimum monthly spend + any applicable device cost x months left on contract.

If you are on one of our older plans, your CIS might have our old EEF listed. This was calculated at 100% of your minimum monthly spend x months left on your contract + any device payments. However, please note that the above EEFs will be applicable instead.

What is Additional Data Rollover in Vodafone?

If you use all of your plan’s included data, we’ll automatically add 1GB for $10 to keep you going. Automatic additional data is available on phone plans launched from 2 July 2014 and Mobile Broadband plans launched from 13 August 2014. From 18 October 2017, this additional data will now roll over to the end of your next billing cycle.


Where to find your Critical Information Summary?

For mobile phone, tablet and mobile broadband plans, you can find your plan name and start date on your bill. Alternatively login to My Vodafone and select the ‘Change your plan’ link in the ‘Manage your account’ section. Your current plan name will then be displayed. For a Prepaid mobile service, you can find which plan you are connected to by calling 1300 650 410 from your Vodafone mobile.

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