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Virgin Australia Overview

Part of the world-renowned and large Virgin Group led by Sir Richard Branson, Virgin Australia has a legacy as one of the most highly regarded global brand names in the world today. The Virgin Group comprises of some 300 more companies such as Virgin Radio, Virgin Oceanic, the soon to be launched Virgin Galactic, Virgin Megastores, and much more. Virgin Australia Phone Number is 13 15 16.

Virgin Australia was established in 2000.  When Virgin entered the Australian aviation marketplace, it brought real competition to the leisure sector.  Virgin Blue had one route at that time, with two aircraft.  Its first flight was from Brisbane to Sydney. The brand Virgin Australia was officially launched in 2011, with new services between Sydney and Abu Dhabi. Australia’s first Lounge Premium Entry and Premium Valet service were introduced at Sydney airport. In 2011, Virgin Australia also launched its Velocity frequent flyer program.

In 2016, there were a lot of landmark accomplishments in Virgin Australia. Virgin Australia announced codeshare agreements with Singapore Airlines, Air Canada, and Italy’s Alitalia. It also unveiled its International Business Class on its Boeing 777-300ER aircraft. Greening Australia and Greening Australia forged a partnership to reduce soil erosion and help restore water quality on Australia’s Great Barrier Reef.

The Virgin Group strives to deliver quality service to its customers.  They are continuously improving the customers’ experience through innovative experiences.  

The Virgin Group’s core values are value for money, quality, innovation, fun and a sense of competitive challenge.

Virgin Australia aims to be the airline of choice for leisure and business travellers. It is an award-winning airline, and its awards include Best Airline Staff Service from Skytrax World Airline Awards, Best Cabin Crew from ABTA and In 2016, Virgin Australia was recognized by Randstad for two years in a row as Australia’s most attractive employer. Similarly, the Velocity Frequent Flyer Program won three awards at the 28th annual Freddie Awards in 2016.

The Corporate Governance Statement of Virgin Australia specifies 8 principles that the company adheres to:
(1) lay solid foundations for management and oversight;
(2) structure the board to add value;
(3) act ethically and responsibly;
(4) safeguard integrity in corporate reporting;
(5) make the timely and balanced disclosure;
(6) respect the rights of security holders;
(7) recognise and manage risk, and
(8) remunerate fairly and responsibly.

Here is Virgin Australia’s Network of Destinations:

Egypt Cairo
Kenya Nairobi
Morocco Casablanca
Nigeria Lagos
South Africa Cape Town


Tanzania Dar es Salaam
Australia Adelaide, Albury, Alice Springs, Ayers Rock, Ballina, Brisbane

Broome, Bundaberg, Cairns, Canberra, Christmas Island

Cloncurry, Coff Harbour, Darwin, Emerald, Geraldton

Gladstone, Gold Coast, Hamilton Island, Hayman Island

Hervey Bay, Hobart, Kalgoorlie, Karratha, Kununurra

Launceston, Mackay, Melbourne, Mildura, Moranbah

Mount Isa, Newcastle, Newman, Onslow, Paraburdoo

Perth, Port Hedland, Port Macquarie

Proserpine, Rockhampton, Sunshine Coast

Sydney, Tamworth, Townsville

Bangladesh Dhaka
Brunei Bandar Seri Begawan
Cambodia Phnom Penh, Siem Reap
China Beijing, Changsha, Chengdu, Chongqing, Guangzhou, Hangzhou

Kunming, Shanghai, Shenzhen, Wuhan, Xiamen

Cocos (Keeling) Islands Cocos Islands
Cook Islands Rarotonga
Fiji Nadi
Hong Kong Hong Kong
India Ahmedabad, Bangalore, Chennai, Coimbatore, Hyderabad

Kochi, Kolkata, Mumbai, Delhi, Thiruvananthapuram


Indonesia Bali (Denpasar), Jakarta, Kalimantan, Manado

Medan, Palembang, Pekanbaru, Praya

Surabaya, Yogyakarta

Japan Fukuoka, Nagoya, Osaka, Tokyo
Kazakhstan Almaty
Malaysia Kota Kinabalu, Kuala Lumpur, uching, Langkawi, Penang
Maldives Male
Myanmar Mandalay, Yangon
Nepal Kathmandu
New Zealand Auckland, Blenheim, Christchurch, Dunedin, Hamilton

Hastings, Invercargill, Nelson, New Plymouth, Palmerston North

Queenstown, Rotorua, Wellington

Pakistan Lahore
Papua New Guinea Port Moresby
Republic of Singapore Singapore
Samoa Apia
Solomon Islands Honiara
South Korea Seoul
Sri Lanka Colombo
Thailand Bangkok, Chiang Mai, Ko Samui, Phuket
Tonga Nuku’alofa
Vanuatu Port Vila
Vietnam Da Nang, Hanoi, Ho Chi Minh City
Austria Vienna
Belarus Minsk
Belgium Brussels
Cyprus Larnaka
Denmark Copenhagen
Finland Helsinki
France Paris
Germany Berlin, Dusseldorf, Frankfurt, Munich, Stuttgart
Greece Athens
Ireland Dublin
Italy Milan, Rome
Netherlands Amsterdam
Russia Moscow
Serbia Belgrade
Spain Barcelona, Madrid
Sweden Stockholm
Switzerland Geneva, Zurich
Turkey Istanbul
United Kingdom Edinburgh, London, Manchester
The Americas
Canada Ottawa, Vancouver
Mexico Cancun, Mexico City, Puerto Vallarta
The United States Atlanta, Austin, Baltimore, Boston, Chicago

Cincinnati, Colorado Springs, Columbus

Dallas, Denver, Detroit, Fort Lauderdale

Honolulu, Houston, Indianapolis, Kansas City

Kauai Island, Kona, Las Vegas, Los Angeles

Maui, Memphis, Miami, Minneapolis, Nashville

New Orleans, New York, Newark, Oakland

Orlando, Philadelphia, Phoenix, PortlandOR

Raleigh, Sacramento, Salt Lake City, San Diego

San Francisco, San Jose, Seattle, Tampa

Washington, D.C.

The Middle East
Iran Tehran
Iraq Basrah
Jordan Amman
Kingdom of Bahrain Bahrain
Kuwait Kuwait City
Lebanon Beirut
Oman Muscat
Qatar Doha
Saudi Arabia Dammam



United Arab Emirates Abu Dhabi, Dubai


Virgin Australia Customer Service

Virgin Australia has three fare types: Economy, Premium and Business.  Economy Fares are categorized into Getaway, Elevate, Freedom, Go, and Go Plus. Premium fares are categorized into Premium Saver and Premium.  Business fares are categorized into Business Saver and Business types.

Virgin Australia has specific ‘How to Guides’ in order to assist customers who need assistance.  Some important ‘How to Guides’ on their website are the following: How to Book Online, How to Web Check-in, How to Book Multi-City, How to Put a Booking on Hold, and much more.

Virgin Australia has a special service request form for passengers who require special needs and assistance.  They are able to assist passengers with vision and hearing impairment and those who need wheelchair assistance.  Passengers who will fly with service animals or who have medical conditions that require medical clearance are also required to fill in a special service request form.  Other passengers who may need special service assistance are infants, children travelling alone, those who need special meals, and those who are flying while pregnant.

Virgin Australia Phone Number

Virgin Australia address is 56 Edmondstone Road Bowen Hills Qld 4006 Australia. Their mailing address is PO Box 1034 Spring Hill QLD 4004 Australia. Virgin Australia contact numbers depend on its specific areas of service.  

To lodge a complaint, contact Virgin Australia by sending a mail to:

Virgin Australia Guest Relations- Complaints PO Box 1034 Spring Hill QLD 4004.

Virgin Australia Phone Number

Virgin Australia contact centre is available 24/7.  Here are their Reservation Contact Numbers:

If Calling From Telephone Number
Australia 13 67 89
New Zealand 0800 67 0000
United States of America 1855 253 8021
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world +61 7 3295 2296


For guests who wish to contact Virgin Australia holidays, it is open six days a week., Monday to Friday 8 AM to 6 PM AEST and Saturday  9 AM to 5 PM AEST.

If Calling From Telephone Number
Within Australia 13 15 16
Within New Zealand 0508 13 15 16
Outside Australia or New Zealand +61 7 3333 6600


Here are Virgin Australia’s corporate enquiries contact numbers:

If Calling From Telephone Number
Australia 1300 246 498
New Zealand 0800 70 60 70
Other International Locations +61 7 3295 2298


Here are the contact numbers for Virgin Australia Group Bookings:

If Calling From Telephone Number
Australia 13 67 00
Other International Locations +61 7 3295 2299


Here are the contact numbers for business zone booking enquiries:

If Calling From Telephone Number
Adelaide (08) 8238 7556
Brisbane (07) 3114 4220
Melbourne (03) 8306 6584
Sydney (02) 9352 7667
Canberra (02) 6212 6911
Perth (08) 6168 6700


Velocity Frequent Flyer Contact Centre is available from 8 AM to 8 PM AEST, Monday to Friday.

If Calling From Telephone Number
Australia 13 18 75
New Zealand 0800 230 875
Other international +612 8667 5924


For lost or damaged baggage, Virgin Australia customers may contact baggage services:

Airport Calling from Contact Number
Abu Dhabi UAE


2 599 8486

+971 2 599 8486

Adelaide Australia (08) 8238 7514
Albury Australia (02) 6023 3754
Alice Springs Australia (08) 8953 5600
Apia Samoa



+685 44003

Ayers Rock Australia (08) 8956 3419
Auckland International New Zealand


(09) 256 3929

0800 223 872

Ballina-Byron Bay Australia (02) 6686 7664

(02) 6686 8572

Brisbane-Domestic Australia (07) 3114 8150
Brisbane – International Australia 0481 011 572
Broome Australia (08) 9193 7750
Bundaberg Australia (07) 3117 0433

(07 3117 0434

Cairns Australia (07) 4034 9382
Canberra Australia 0466 364 048
Christchurch – International New Zealand (03) 374 7104
Coffs Harbour Australia (02) 6658 0993
Darwin Australia (08) 8945 3176
Denpasar Indonesia


878 609 07886

+62 361 9351 011

Dunedin – International New Zealand (03) 488 5821

(03) 486 2707

Emerald Airport Australia (07) 4987 7317
Esperance Australia (08) 9075 4145
Geraldton Australia (08) 9923 3626
Gladstone Australia (07) 4978 7965
Gold Coast – Domestic and International Australia (07) 5599 4047
Hamilton – International New Zealand (07) 843 0512
Hamilton Island Australia (07) 4946 9631

(07) 4946 9675

Hervey Bay (Fraser Coast) Australia (07) 4125 5289
Hobart Australia (03) 6248 4443

(03) 6248 4442

Honiara Solomon Islands



+677 36077

Kalgoorlie Australia (08) 9093 2330
Karratha Australia (08) 9183 8263
Launceston Australia (03) 6391 8782
Los Angeles USA 866 810 7162
Mackay Australia (07) 4952 3355
Melbourne – Domestic Australia (03) 8306 6540
Melbourne – International Australia 0448 489 736
Mildura Australia (03) 5023 4690
Moranbah Australia (07) 4941 9360
Mount Isa Australia (07) 4743 5910
Nadi Fiji 6722 777
Newcastle Australia (02) 4965 0516
Newman Australia (08) 9175 0047
Nuku’alofa Tonga 35371
Perth Australia (08) 6168 6635 (Domestic T1)

(08) 9478 9950 (Domestic T2)

(08) 6168 6636 (International T1)

Phuket Thailand 7635 1219
Port Hedland Australia (08) 9140 1028
Port Macquarie Australia (02) 6583 1542
Port Moresby Papua New Guinea 302 3106

325 1949

Port Vila Vanuatu 25980
Proserpine Australia (07) 4945 5769
Queenstown – International New Zealand (03) 441 4880

(03) 441 4876

Rarotonga Cook Islands 20845
Ravensthorpe Australia (08) 9839 0000
Rockhampton Australia (07) 4922 1085
Sunshine Coast Australia (07) 5450 7485
Sydney – Domestic Australia (02) 9352 7650

(02) 9352 7651

Sydney – International Australia (02) 9700 9893
Tamworth Australia 02 6761 5201
Townsville Australia (07) 4775 7035
Wellington – International New Zealand (04) 388 0400


Contact Virgin Australia

The Virgin Australia website has specific FAQs for new bookings and check-in systems.  FAQs are divided into such specific topics as Baggage, Seating, Boarding Pass, Flight Change, Travel Bank and Forms of Payment, Website Hotels FAQ and Multi-City. The answers to common questions such as, ‘Can I pre-purchase excess baggage?’ How can I book an Extra Legroom seat?’, ‘Can I proceed directly to security and the boarding gate with my mobile boarding pass’?

Customers can also book online through the Virgin Australia website.

Virgin Air Frequently Asked Questions


How to book flights online?


Step 1– Search for flights

“Expand” the homepage booking box to reveal the full booking panel

Enter your flight search criteria and click “Find Flights’’

Tip: View information about flying with Special Assistance and Fare Types via the links provided.

Step 2– Confirm your date of travel

Review your date of travel on the calendar(s) provided

To change your date of travel click on a new travel date

Step 3– Select your flight time and fare type

Choose your preferred flight time and fare type

Tip: Fare inclusions and rules can be viewed and compared by hovering over the fare type, i.e. Saver Lite(v)

Step 4– Enter guest details and travel preferences

Enter your personal and contact (and if necessary documentation) details in the fields provided

Add applicable travel preferences

Tip: To enjoy great rewards and exclusive benefits, tick the tickbox at the bottom of the page and join Velocity Frequent Flyer.

Step 5– Add travel Extras

To Carbon Offset click “Add”

To add additional Baggage click “Add” select guest(s) who require additional bags, and the number of additional checked bags require

Tip: Baggage allowances are only included for selected fares and Velocity Members. To check your baggage inclusions, click the fare type and Velocity Tier links provided.

Step 6– Select your seat

Click on the applicable flight(+) for seat selection and select the guest’s name

Click on the guest’s preferred seat on the seat map provided

Click “Continue to Payment”

Tip: Refer to the seat key to understand seat availability.

Step 7– Select travel insurance and make payment

Select whether you would like to purchase travel insurance

Choose your preferred method of payment (credit card, Travel Bank or Internet Payment)

Pay for your flight (and extras) by entering your details in the fields provided or by following the step in the information provided.

Read fare rules and tick the tickbox to confirm that you have read and understood our Terms and Conditions of Carriage, Fare Rules and privacy policy

Click “Continue” to purchase your flight(s) and extras.

Tip: Consult the booking summery, display on the right-hand side on your screen to view your booking details and costs.

How to Manage Your Booking Online?


  1. Visit: and click on the “manage” tab
  2. Select to Change, Cancel, Retrieve or Re-send Itinerary
  3. Enter your details in the fields provided

Change your flight(s)

Fares that permit change can only be exchanged to fares of equal or greater value. Where the new fare is of greater value, you will need to pay the difference. Different fare types come with different inclusions and rules-these can be viewed by hovering over the fare type titles in the selection table.

Cancel your booking

All booking can be cancelled, but only some offer credits. The amount credited depends on the fare type booked. From 13 January 2013 most credits will be managed via our new flight credit tool, Travel Bank. If you received a credit shell prior to 12 January 2013, you will need to contact our guest Contact Centre to make and pay for a new booking using that credits shell. For specific information please refer to the fare rules on your itinerary or to our fees and Surcharges Policy.

Retrieve booking details

All booking can be retrieved to be viewed online. To retrieve your booking details, you will need your Reservation Number or Velocity Number and guest last name.

Re-send itinerary

If you have misplaced your flight itinerary we can resend you a copy via email. To request a resend of your itinerary you will need your flight and guest booking details.

Update guest details

Contact and passport information, Velocity membership Numbers and Special Service Request (for Vision and Hearing Impairment only) can be updated or added online after a booking has been made.




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1 Comment

  1. Geoff Duffelen

    Hello, I have flown with Virgin several times and it has always been exception in all areas. Today I was booked on a cheap flight with TigerAir and the flight was cancelled so had notification that I had been bumped on to a Virgin flight, my family
    We’re all booked on a 9:55am flight and I was booked on a 15:00 flight, the lady Mary at check-in looked after me and I can’t say enough for the way she helped me, dealt with me so professionally and made me feel at ease. A truly beautiful lady. Thank you.

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