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Ticketmaster Opening Times

Monday-Friday

9 AM - 9 PM

Saturday

9 AM - 8 PM

Sunday

9 AM - 6 PM

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Introduction

Ticketmaster Australia is a popular and trusted destination for tickets, offering retail and marketing support to hundreds of clients every year in Australia. Ticketmaster Australasia Pty Ltd (ABN 49 089 258 837) is a subsidiary of Live Nation Entertainment, Inc. (LYV), which is incorporated in the United States and listed on the New York Stock Exchange (NYSE). Ticketmaster Australia Phone Number for more on company information.

Ticketmaster Australia | Services

Ticketmaster International was originally founded by Albert Leffler, Peter Gadwa, Gordon Gunn and Charles H Humbly Jr. at 1976 in Arizona, United States. Ticketmaster has been operating in Australia since 1995. Recognized as a market leader in the ticketing and entertainment industry, the business is constantly investing in technology and innovation and has a commitment to deliver world-class service across the sector.

Ticketmaster sells thousands of tickets for sport, music, performing arts, theatre, comedy and attractions and offers its clients access to the very best in retail ticketing services and box office systems solutions. With local offices in Melbourne, Sydney, Brisbane, Perth and Adelaide, Ticketmaster brings to its clients advanced entertainment ticketing, e-commerce and access control solutions. For more on service details, call Ticketmaster Australia Phone Number.

Ticketmaster Australia Contact Phone

Ticketmaster Australia Phone Number Contacts

Ticketmaster.com.au is a fast and efficient way to buy your favourite tickets. However, should you need to make your purchase offline, try our Charge By Phone options? For sports charge and general events or enquiries, you can call Ticketmaster Australia phone Number 136 100 and for theatre and art line, call Ticketmaster Australia phone number 1300 136 166. You can visit their official website http://www.ticketmaster.com.au/ for details of events and ticket availability and prices. For online customer support via registered account, you should visit www.ticketmaster.com.au/member?tm_link=tm_i_member_footer. You can also access their mobile application from Apple store and Google Play.

Call Ticketmaster Australia Phone Number

Ticketmaster Australia maintains two sorts of customer network- Ticketmaster Resale and Ticketmaster Platinum. You also should get a registered account if you want to contact to Ticketmaster via their online support centre. A user ID will also help you to get Store information, Printing tickets from your own printer and get event recommendations and event reviews.

Ticketmaster Overview

Ticketmaster is Australia’s leading ticketing company.  Being in operation since 1995, Ticketmaster is a recognised market leader.  It constantly strives to serve its customers better by investing in innovative services and technological advancements in ticketing.  They are dedicated to bringing world-class service to ticket purchasers.  

A subsidiary of Live Nation Entertainment, Inc., which is an American company listed on the New York Stock Exchange (NYSE), the Ticketmaster Group is an international brand and the largest global ticketing organisation in the world. Ticketmaster Australasia Pty Ltd. is one of the leading brands in Australia and New Zealand.

Ticketmaster is a trusted Australian brand and is a go-to destination for tickets.  Ticketmaster has local offices in major Australian cities: Melbourne, Brisbane, Sydney, Perth, and Adelaide.  Ticketmaster also serves its clients through advanced entertainment ticketing, e-commerce, and access control solutions.  Ticketmaster covers all types of events, concerts, and performances in the areas of sport, music, performing arts, theatre, comedy, and other family attractions.

 

Ticketmaster Australia Customer Service

Ticketmaster customer service is exemplified by satisfaction and comprehensive information for people who have purchased tickets.

Customers can open their own online Ticketmaster account.  Account holders can store information for faster checkout, print their own tickets, get event recommendations, and post-event reviews.  Account holders can also edit their profiles and email preferences and even choose from various payment options.

When finding an event, Ticketmaster makes it easy for customers by categorising events.  Events are categorised by Home, Music, Sports, Arts and Theatre, and Family. The Ticketmaster App can also be downloaded from the App Store or Google Play.

Ticketmaster has a very clear purchase and refund policy in order to give the best service to their customers.  Ticketmaster customer service’s goal is to make the purchasing experience easy, efficient, and equitable.  Ticketmaster offers its customers the Ticket Forward functionality, which allows ticket purchasers to forward the tickets that they have bought to a third party using their account.  When the recipient of the forwarded ticket gets the Ticket Forward invitation, they can accept it.  Once the recipient accepts the forwarded tickets, the original purchaser of the ticket will not be able to use the ticket for event entry anymore.

When events are cancelled or postponed due to weather conditions or other situations that may affect performers, the event staff or the audience, the organizers have the right to cancel it.  Ticketmaster can be easily contacted to get refund information.  If an event is rescheduled, ticket purchasers will be offered seats to attend the rescheduled event.  If the event is not rescheduled, they will get a refund, no questions asked. Ticketmaster does not issue an exchange or refund for damaged, lost, or destroyed tickets. Customers have the option for their tickets to be delivered to them or Venue Pick Up. Ticketmaster endeavours dispatch of tickets as soon as possible.  Here are the expected delivery times based on different mailing options:

Standard Post: 5 – 7 business days

Registered Post: 6 – 8 business days

Express Post: 2 -4 business days

International post: Varies depending on destination, usually 10 – 14 business days.

When ticket holders want to resell their tickets, they can go to the Ticketmaster resale marketplace, where resellers will get 100% money-back guarantee. When plans have changed and customers cannot go to an event or a concert anymore, they can go to Ticketmaster and resell their tickets.

The Ticketmaster resale page also gives people a chance to check whether the fully-booked event that they didn’t get a chance to get tickets for having extra tickets that they can purchase. Even for sold-out events, there is a possibility that people can get a hold of tickets on the Ticketmaster resale page. With their mantra “less missing out, more going out”, customers can still get their hands on tickets guaranteed by Ticketmaster. These extra tickets are made available to customers up to the day of the event.

For a premium, top-of-the-line tickets, customers can go to Ticketmaster Platinum where they can get tickets with the best views in concerts and other major events. Ticketmaster Platinum sells some of the best available tickets to concerts and other events.  Platinum tickets are not resale tickets and not all of them are available for all events.  The price that customers pay for a premium ticket at Ticketmaster Platinum is the original price of the ticket and these tickets are being sold for the first time on Ticketmaster.  If there are additional costs on top of the ticket, they are clearly displayed on the website before customers can complete the purchase.

Ticketmaster Platinum customer service is committed to delivering the best service to its customers.  They have provided various ways of contacting them to be able to assist them with their needs and enquiries.

Ticketmaster offers gift cards for people to purchase tickets for their friends, family, or business associates. Gift Cards are available through leading retailers Woolworths, Coles, Target, BigW, 711 and Drakes Supermarkets. Custom gift cards are also available with an uploaded photo and a personalised message. e-Gift cards can be purchased in any amount up to $350.  The e-Gift Card can be sent directly to the recipient’s inbox or be printed at home.

Ticketmaster has retail locations all over the country where pre-purchased tickets can be collected.  Please note that Ticketmaster outlets do not accept bookings or enquiries over the phone.

Here are some Ticketmaster Outlets in major cities in Australia:

City/OutletAddressHours of Operation
Melbourne, SouthbankCrown Entertainment Complex

Box Office: Level 1, Westend

8 Whiteman Street

Monday to Friday

9:00 AM to 6:00 PM

Saturday

1:00 PM to 5:00 PM

Melbourne Etihad StadiumInside Gate 2, Level 2, Etihad StadiumMonday to Friday

9 AM to 5 PM (closes 4:30 on event days)

Melbourne Forum TheatreCorner Flinders Street and Russell StreetMonday to Friday

9:00 AM to 6:00 PM

Melbourne Princess Theatre163 Spring Street Monday to Friday

9:00 AM to 5:00 PM

Other venues in Victoria:

Geelong

Performing Arts Theatre

50 Little Malop Street

Monday to Friday

9:00 AM to 5:00 PM

Saturday

10:00 AM to 1:00 PM

Other venues in Victoria:

Warrnambool

Kulcha Shift

210 Timor Street

Monday to Friday

9:00 AM to 5:00 PM

Sydney, ParramattaParramatta National Rugby League Club

2 Eels Place

Parramatta 2150

Monday to Friday

9:00 AM to 5:00 PM

Sydney, PyrmontSydney Lyric

Sydney Lyric Foyer

80 Pyrmont Street

Monday to Friday

9:00 AM to 5:00 PM

Sydney, St. IvesVillage Concierge Desk

St. Ives Shopping Centre

Mona Vale Road

Monday to Wednesday

9:00 AM to 5:00 PM

Thursday

9:00 AM to 9:00 PM

Friday to Saturday

9:00 AM to 5:00 PM

Sunday

10:00 AM to 4:00 PM

Sydney, State TheatreState Theatre

49 Market Street

Monday to Friday

9:00 AM to 5:00 PM

 

Ticketmaster Australia Contact Numbers

Customers can contact Ticketmaster customer service through email at [email protected].  Those who wish to get Ticketmaster group bookings can send an email to [email protected]. Ticketmaster phone number is 1300 465 577 and for international customers, it is +61 3 8632 2139.  Customer service hours are from Monday to Friday, 9 AM to 5 PM.  It is closed on Christmas Day but opens at limited times during other holidays. When calling Ticketmaster customer service, they recommend that customers should already be holding their order number and the credit card that was used to make the booking.

When ordering by phone or purchasing a ticket offline, customers can call Ticketmaster. Here are Ticketmaster contact numbers:

General Events/Enquiries136 100
Sports charge 1300 136 122
Theatre and Arts Line1300 723 038
Arts Centre Melbourne1300 136 166
Ticketmaster Groups1300 889 278
Accessible Seating Line for Wheelchair, Companion Card or Special Needs booking requirement1300 446 925

 

Contact Ticketmaster

Ticketmaster Australia (@TicketmasterAU) is on Facebook, and customers can send them a message when they have enquiries or if they need help and support.  Like and follow Ticketmaster Australia on Facebook to get information on the latest ticket dispatch, cancelled and altered events, booking confirmation, and accessible information. Customers can type their question into the Facebook account’s Customer Service Zone.

For customer who need help and a place to find out about the latest and hottest Oz events, they can send a Tweet to Ticketmaster AU’s Twitter account, @Ticketmaster_AU.  The support team is available Weekdays, 9 AM to 5 PM AEDT. People can also follow Ticketmaster Australia on Instagram (Ticketmaster AU).

Ticketmaster Platinum customers have a special Help/FAQs page where they can get answers to questions such as “Why can’t I see my platinum orders in my Ticketmaster?” and “When are my tickets going to be dispatched?” There are many other answers to common questions on the webpage.

The Ticketmaster Help page has ticket dispatch information that is updated daily.  It also has an updated list of cancelled and altered events. Ticket holders will also get information on details of an existing order as well as booking policies, procedures, and information.  Just like on the Facebook page, customers can type in their queries and the Ticketmaster support team will get back to them ASAP.

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1 Comment

  1. Eve Mifsud Smith

    Hi,

    I purchased a ticket from someone, however their name is on the ticket – not mine. Will this be an issue when trying to enter Castaway Festival?

    Eve

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