ticketek phone number service
ticketek phone number service
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Ticketek Opening Times







Ticketek Overview


Owned by the Pan-Asian firm Affinity Equity Partners, Ticketek is the foremost ticketing partner of the biggest live events in the fields of sports and entertainment.  It operates in Australia, and it has over 35 years’ experience in ticketing live events and venues. Ticketek’s mother company is TEG PTY Limited, which also includes other companies such as TEG Live, TEG Analytics, TEG Rewards, Qudos Bank Arena, Softix, and Eventopia. Ticketek phone number service & Customer Service Contact – 13 28 49.

Softix is an entertainment software company that is integrated into Ticketek operations.  In fact, it is an integral part of Ticketek’s mobile and website operations. Softix has developed a powerful platform for Ticketek clients as they developed, installed, and support ticketing, reservation, and acceptance of clients nationwide.  Aside from Ticketek, it also services other companies globally.

Ticketek has Australia’s most advanced multi-channel ticket sales and distribution network.  It is the top Entertainment Events website in Australia, leading the way in the digital distribution of live venue tickets through ticketek.com.au. Ticketek also has a trailblazing and innovative mobile platform that enables customers to browse, choose, buy, and have purchased tickets delivered on their phone.

The scale of Ticketek all over Australia and New Zealand is massive, as it has over 20,000 events each year, selling more than 23 million tickets to concerts, sports, theatre, musicals, exhibitions, family entertainment events, festivals, and other live events.

In Australia, Ticketek offers premier ticketing services to its premier venues such as Sydney Cricket Ground, ANZ Stadium, Qudos Bank Arena, Melbourne Cricket Ground, Rod Laver Arena, Canberra Stadium, Perth Arena, Adelaide Entertainment Centre, and many other major venues across the country.

Ticketek sells tickets to some of the most prominent events in Australia such as the Australian Open Tennis Tournament. The website is categorized into sports, concerts, theatre and arts, family, comedy, and experiences. Some of the most anticipated yearly sporting events are football, cricket, and rugby matches.  Tickets to the biggest concerts by Australian and international artists can be purchased through Ticketek. If it is a particularly in-demand ticket, event, customers can be on a waitlist.  Popular musicals, ballets, plays, recitals, and other entertainment shows are under the theatre and arts category.  Tickets to the most popular comedic acts in Australia can be purchased on Ticketek, under the comedy category.

Ticketek Customer Service

Ticketek has a team of call centre representatives who are committed to customer queries, needs, and facilitating ticketing concerns. It is present in 114 agency outlets, with several ticketing agencies located throughout Australia.

Here are Ticketek agencies available in your area:

Australian Capital Territories – Canberra Metro
AgencyAddressOpening Hours
BruceAIS Arena

Leverrier Street

  • Pre-Paid Collection Outlet
Monday to Friday 9 AM to 5 PM

Saturday to Sunday 10 AM to 4 PM

WestonSongland Records

Coleman Court, Upper Level, Shop T7 26 Brierly Street

  • Pre-Paid Collection Outlet
Monday to Wednesday 9 AM to 5:30 PM

Thursday 9 AM – 7 PM

Friday 9 AM to 8 PM

Saturday 9 AM – 5 PM

Sunday 10 AM – 4 PM

New South Wales – Sydney City
AgencyAddressOpening Hours
Sydney CBDHead Office Agency

Ticketek @ Level 5, Westfield Sydney City

Level 5, Shop 5006A, Castlereagh St

  • Pre-Paid Collection Outlet
  • Parking Collection available
Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 2 PM

Sunday Closed

New South Wales – Sydney Metro
AgencyAddressOpening Hours
CronullaSharkies – Cronulla Sutherland Leagues Club

461 Captain Cook Drive

  • Pre-Paid Collection Outlet
  • Parking Collection not available
Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 4 PM

EnmoreEnmore Theatre

130 Enmore Road

  • Pre-Paid Collection Outlet
  • Parking Collection not available
Monday to Friday 9 AM to 6 PM

Saturday 10 AM to 4 PM

KensingtonNIDA Theatres

215 Anzac Pde

  • Pre-Paid Collection Outlet
  • Parking Collection not available
Monday to Friday 9 AM to 5 PM
PenrithPenrith Panthers

Mulgoa Road, Penrith

  • Pre-paid Collection Outlet
  • Parking Collection not available
Monday to Sunday 9 AM to 10 PM
PyrmontTicketek at Star Casino

80 Pyrmont Street

  • Pre-paid Collection Outlet
  • Parking Collection not available
Monday to Saturday 12 PM to 5 PM

Sunday Closed

New South Wales – NSW Regional
AgencyAddressOpening Hours
AlburyAlbury Convention Centre

Swift Street

Monday to Friday 9 AM to 5 PM
BathurstBathurst Memorial Entertainment Centre

105 William Street

BroadmeadowNewcastle Entertainment Centre

Brown Street

CharlestownCustomer Service Desk

Charlestown Square, Pearson Street

Monday to Wednesday & Friday

9 AM to 5 PM

Thursday 9 AM to 8:30 PM

Saturday 9 AM to 4:30 PM

Sunday 10 AM to 4 PM

Coffs HarbourCoffs Central Shopping Centre

Harbour Street, Coffs Harbour

Monday to Friday 9 AM to 5 PM
GosfordCentral Coast Stadium

Central Coast Highway and Dane Drive

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Sunday Closed

GoulbournFirst Inland City Newsagency

140 B Auburn Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 1 PM

Newcastle Civic Theatre

375 Hunter Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

NowraShoalhaven Entertainment Centre

44 Bridge Road

Monday to Friday 9 AM to 4 PM
Orange Civic Theatre

Byng Street

Monday to Friday 9 AM to 5 PM
Queensland – Brisbane Metro
AgencyAddressOpening Hours
IpswichQueens Park

14 Queen Victoria Parade

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 4 PM

MiltonSuncorp Box Office

Caxton Street Adjacent to Gate D

Monday to Friday 10 AM to 6 PM

Closed 12:30 PM – 1 PM

Queensland – Queensland Regional
AgencyAddressOpening Hours
BroadbeachGold Coast Convention and Exhibition Centre

Corner of Gold Coast Avenue

Monday to Friday 9 AM to 5 PM
Burleigh HeadsStockland Shopping Centre

Customer Service Desk, 149 West Burleigh Road

Monday to Friday 9 AM to 4:30 PM

Saturday 9 AM to 3 PM

Sunday 10 AM to 2 PM


My Ticketek website account offers signed-in users the chance to look at featured events, get their tickets, or be on a waitlist for some of the in-demand live events in Australia.  The account allows customers to personalise their ticket-browsing and ticket-purchasing experience.  By identifying what customers like, Ticketek will be able to update them on upcoming events, entertainment news, offers, and exclusive pre-sales.

Order history shows what customers purchased or ordered through Ticketek, and has corresponding details about their purchase or reservation.

Ticketek also has the ‘Last Minute’ feature on the app and on the website that specifies acts that may still have tickets on the same day, on the coming weekend, during the next 7 days, or in the next 30 days.

Ticketek provided information and assistance for customers with special needs, particularly for wheelchair and disability information. Each Australian region has venues that specifically cater to wheel-chair bound guests and other disability provisions.  Ticketek provides regional information service on these venues with special needs provision.

Customers can easily choose a state or territory, click on the venue, and be provided with relevant information on tickets to the biggest sporting events and concerts in the area.  Ticketek sells tickets for venues in Western Australia (Albany Centennial Oval, Perth Convention and Exhibition Centre Riverside, Eadon Clarke Oval, etc.), Northern Territory (The Amphitheatre, Darwin, Marrara Sports Complex, etc.), Queensland (Queensland Group Stadium, QSAC Stadium, etc.), South Australia (South Adelaide Football Club, Mallala Motor Sport Park, Royalty Theatre, etc.), New South Wales (ANZ Stadium, SBW Stables Theatre, Sydney Harbour, Marconi Stadium, Griffith Regional Theatre, Gosford RSL, Sydney Football Stadium, etc.), Victoria (Melbourne Ball Park Altona, Melbourne Cricket Ground, Melbourne River Cruises, Her Majesty’s Theatre, Caulfield Racecourse, etc.), Australian Capital Territory (Australian National Botanic Gardens, AIS Arena, Canberra Theatre, Commonwealth Park, The National Sports Club, etc.), and Tasmania (Albert Hall, Federation Concert Hall, Silverdome, Hobart – Regatta Grounds, etc.).

When some tickets are not delivered right away, Ticketek explicitly explains that it is delayed upon the request of the promoter.  Ticketek always reassures its patrons that the ticket will be sent to them with ample time before the event.

Tickets can be exchanged or refunded only if a certain event is cancelled, rescheduled, or relocated.

Ticketek phone number service

Ticketek Australia is headquartered in Sydney, but it has offices in major cities: Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, and Perth.

Ticket customer service is mostly done through the automated enquiry form on their website.  The customer service enquiry form on the app or website is available 24/7.  Just log in, type your enquiry, and expect a reply within 24 hours. However, they do have a hotline number, available only during working hours: 13 28 49.

ticketek phone number service

Contact Ticketek

The Ticketek website provides an extensive FAQs page, with 6 pages and around 59 specific questions, answering queries about specific events, refunds and exchanges, seating, insurance information, and many more. People can also follow Ticketek customer service on Twitter (@Ticketek-AU) for tour announcements, news, ticket offers, events, and other questions. Ticketek Australia also has a YouTube account for the latest videos and playlists of entertainment and sporting events. Ticketek’s Instagram account has 19,000 followers and has announcements of upcoming concerts and events.


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