Sony Australia Contact
Sony Australia Contact
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Sony Opening Times

Monday-Friday

6:00 AM - 8:00 PM

Saturday

6:00 AM - 8:00 PM

Sunday

7:00 - AM 6:30 PM

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Sony Australia Helpline

There are millions of customers that Sony caters to every day. Due to such high number of customers, Sony has come up with many different Sony Australia contact helplines, so that all the customers can get the same standard of service without having to wait a lot. The first on the list is the Sony Australia general customer care which is used for general inquiry. The Sony Australia contact number for this helpline is 1300 13 7669. This helpline is active between 9 am to 5 pm Monday to Friday.

sony Australia Contact

Sony Australia Online form

Another way to connect to the customer care is with this online form that son provides for its customers. The online form allows you to use this service as per your convenience. The online form is generally responded to within 48 hours so if you are comfortable in waiting for that long only then is this method good for you. The online form for Sony can be found on its website. The Sony Australia contact link to the online form is https://www.sony.com.au/section/contactus#contactform. The online form is as effective customer care method as the helpline is the only difference is the convenience that this method provides.

Sony Mobile

Sony mobiles are a big brand individually. If you use a Sony mobile phone and are looking to get some assistance then no need to call the general customer care for it as they will only take more time and eventually transfer your call to this helpline. So it is better that you directly dial this number and save some of your precious time. The Sony Australia contact number for this particular helpline can be reached by dialling this number 1300-650-050. Do remember that this helpline only caters to the Sony mobile device and not others. So if you are looking to get assistance on some other device then you can go with the general helpline number mentioned in the first paragraph.

Sony Australia PlayStation

PlayStations are the new age games for the next generation. They are the most fun way to spend with your friends and family. It is not only a good time pass but is also a cool gaming experience as well. If you also use the Sony PlayStation then here are the details which will be helpful to you. The Sony Australia contact number for the PlayStation customer care is 1300-365-911. This helpline will help you will all the service which comes under the PlayStation category from product buying to installation.

Sony Overview

Sony is a world-renowned electronics and technology company which is famous on a global scale for its top-notch quality and innovation. It is the world’s leading manufacturer of audio, video, communications, and information technology products, both for the consumer and professional markets.

Sony Australia Limited is a subsidiary of Sony Corporation, with global corporate headquarters in Tokyo, Japan.

Sony Australia offers a diverse array of quality products that meet the needs of families.  Sony has something for every age group. Sony’s mission is to be a company that inspires and fulfils people’s curiosities.  The way to do this is to come up with cutting-edge, creative, and high-quality products.

Sony has an unlimited passion for technology, content, and services.  Their relentless pursuit of innovation is awe-inspiring and has resulted in some of the most innovative technology products out there.  Sony delivers ground-breaking entertainment and new excitement.  They constantly create unique new cultures and experiences.  Everything that Sony does aim to move their customers onto a new emotional plane. True to their mantra, “Be Moved”, Sony aims to be the first brand to introduce breakthrough technology.

Sony’s array of products includes consumer electronics, games, mobile, movies, music, network services, financial services, and professional equipment. Sony’s electronic products include televisions and home cinema, PlayStation, audio, cameras, mobile, tablets and smart devices, video cameras, car and marine devices, energy, and storage and cables.

Sony’s latest PlayStation is the PlayStation 4 system, which also includes accessories that are sold separately.  These accessories include a vertical console stand, dual shock 4 USB wireless adaptors, the PlayStation camera, and much more.

Sony Australia’s range of cameras is categorised into Cyber-Shot, Interchangeable Lens Cameras, Action Cams, and Video Cameras.  There are also a variety of lenses and accessories available for interchangeable lens cameras.  There are currently 19 Digital Still Camera models available for sale. Sony’s Interchangeable Lens cameras have superior capabilities.  E-mount and A-mount lenses are available for photography enthusiasts, giving then lens for every idea and situation. G Lens, G Master Lens, Zeiss Lenses, Prime/Fixed Focus Lenses and Zoom Lenses are all available for photographers to choose from.

Sony’s TV and Home Theatre products offer immersive pictures, beautiful design, and effortless control.  Categories of television products include 4K HDR TVs, Full HD TVs, Android TVs, and other superior models.

Sony’s Home Theatre Systems are state-of-the-art products, offering the best products and performance in its class.  Home Theatre Systems are categorised into Blu-Ray Home Theatre Systems, Home Theatre Component Systems, Sound Bars, and Blu-Ray players.  Sony’s projector range includes Home Cinema projectors and portable projectors.

Sony’s audio device product range includes Home Audio Systems, Wireless speakers, headphones, Walkman and MP3 players, voice recorders, radio and DAB+ products, and other audio accessories. Sony’s headphones range includes In-Ear Headphones, Active Headphones, Noise Cancelling headphones, and Bluetooth Headphones.

Sony also offers top-of-the-line Smart Devices such as six different models of Xperia Handsets, mobile phone accessories (headsets, chargers and docks, and cases), and the Xperia Z3 Compact Tablet 16 GB Wi-Fi, which is a waterproof and dust tight tablet with TRILUMINOS display technology.

Sony has joined the Sports Technology bandwagon with the launch of their superior tennis products, the Smart Tennis Sensor Attachment for Prince, Wilson, and Yonex, and the Smart Tennis sensor for Tennis Rackets.

Though not well known for its car and marine entertainment products, Sony offers amplifiers, coaxial speakers, media receiver with Bluetooth, Plug-In Car Navigation module, and much more.

Sony Professional products include Broadcast and Pro Audio Visual, Professional Audio, and Professional Storage products. Some of Sony’s best-selling professional products include monitoring headphones, high-quality dynamic reporter microphone, wireless microphone system, and much more.

Currently, Sony strives to lessen its environmental footprint and continues to promote environmental activities on their recently-launched “Road to Zero” campaign.  This is led by Kazuo Hirai, Sony President and CEO.

Aside from consumer electronics and other technology products, the Sony global conglomerate is also into semiconductors, video games, entertainment, financial services, insurance, and banking.

Sony Australia Customer Service

 

Sony products can be purchased directly from Sony Kiosks, Sony Centres and Sony Experience stores located all over Australia.  Shopping directly at Sony stores, customers get premium service and expert advice.

Customers can create a personal account where they can shop confidently, know about delivery information, get exclusive deals, and get support and product information on any Sony product. There are members-only events and exclusive experiences for those register for an account.

Personal service and expert advice are guaranteed when customers shop for Sony products directly at their stores.  Those who are interested in Sony products can make an appointment with a product specialist, giving personalized service to customers.  Delivery and installation services are available for those who shop at a Sony Centre. Sony Kiosks offer only delivery services, but full-service stores can install and connect entire home theatre systems.  

There are flexible ways to pay for your Sony purchase inside the store.  Sony wants to make payments as convenient and as easy as possible.  Sony Centres and Kiosks accept all major credit cards, including VISA, MasterCard, and American Express.

All Sony products, including electronic consumer products, mobile phones and tablets, PlayStation, Sony Music, and Sony Pictures all have their own websites that customers can check for more product information and answers to enquiries.

Sony Australia Contact

Sony Australia Contact Numbers

Sony Australia Head Office is located at 165 Walker Street, North Sydney NSW 2060 Australia.  

Sony Consumer Electronics support phone number is 1300 13 SONY. Customers can call this number to request a repair or ask for support.  The Support Team is available between Mondays to Fridays, 9 AM to 5 PM.

The Sony Customer Care Team is available for assistance and enquiries on warranty information.  The Sony Customer support number is 1300 13 SONY (7669).

To inquire about Sony spare parts in Australia, contact Speedy Spares Pty Ltd. Their contact number is (03) 9376 1333.

Sony Kiosks are found in the following locations:

Name of StoreLocation/AddressTelephoneOpening Hours
Sony Kiosk Castle HillCastle Towers Shopping Centre Level 2, Shop 383K

6-14 Castle St.,

Castle Hill, NSW 2154

(02) 9887 6669Monday to Wednesday: 9:00 AM to 5:30 PM

Thursday:

9:00 AM to 9:00 PM

Friday:

9:00 AM to 5:30 PM

Saturday:

9:00 AM to 5:00 PM
Sunday:

10:00 AM to 5:00 PM

Sony Kiosk ParramattaWestfield Parramatta

Kiosk K303

Level 3 159-175 Church St.

Parramatta NSW 2150

(02) 9887 6667Monday to Wednesday:

9:30 AM to 6:00 PM

Thursday:

9:30 AM to 9:00 PM

Friday:

9:30 AM to 6:00 PM

Saturday:

9:00 AM to 6:00 PM

Sunday

10:00 AM to 6:00 PM

Sony Kiosk ChatswoodWestfield Chatswood

Kiosk K304 Level 3, 1 Anderson St. Chatswood, NSW 2067

(02) 9887 6668

 

Sony Centre Address and contact details:

Name of StoreLocation/AddressTelephoneOpening Hours
Sony Centre NunawadingHome HQ – Shop 2A

374 – 394 Whitehorse Rd

NUNAWADING VIC 3131

(03) 9526 4678Monday to Thursday:

9:00 AM to 5:30 PM

Friday:

9:00 AM to 9:00 PM

Saturday:

9:00 AM to 5:00 PM

Sunday:

10:00 AM to 5:00 PM

 

Sony Experience @Videopro Addresses and Contact details:

Name of StoreLocation/AddressTelephoneOpening Hours
Sony Experience @ Videopro Fortitude Valley1/1062 Ann Street Fortitude Valley QLD 4006(07) 3250 0055Monday to Thursday:

9:00 AM to 5:00 PM

Friday:

9:00 AM to 6:00 PM

Saturday:

9:00 AM to 3:00 PM

Sunday:

Closed

Sony Experience @ Videopro Helensvale42/502 Hope Island Rd

Helensvale QLD 4212

(07) 5529 4222Monday to Wednesday:

9:00 AM to 5:00 PM

Thursday:

9:00 AM to 7:00 PM
Friday:

9:00 AM to 5:00 PM

Saturday:

9:00 AM to 4:00 PM

Sunday:

10:00 AM to 4:00 PM

 

Contact Sony

Customers can join the Sony Community Member forum and join the conversation to be informed of what everyone is talking about.  Forum members can read the comments and look for information.  They can also post questions and get answers from the community.   The Community Forum can be seen globally, as the Australian links are directed towards the Sony US Support website.

Information on repair and warranty can be seen on the Sony website. It also contains the terms and conditions of the Consumer Product warranty as well as the terms and conditions of the Professional Product warranty.

The Support content app is available for download on Google Play and the App Store. On the Sony website, customers can also sign up for deals in order to get discounts, product reviews, and exclusive news.

The Live Chat feature of Sony Australia is available from Monday to Friday 9 AM to 5 PM (AEST). The website also has an online contact form to get in touch with the support team and get answers to enquiries about Sony products and services.

On Social Media, customers can access the global Sony account on Facebook to get the latest product launches, exclusive information, and deals. Australians can also visit Sony Australia’s Facebook account for help and support and to get information on Sony products. Subscribe to the Sony Australia YouTube account and follow the Sony Australia Instagram account for more information on the company.

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