optus contact phone number
optus contact phone customer service
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Optus Opening Times

Monday-Friday

08:00AM - 07:00PM

Saturday

09:00AM - 05:00PM

Sunday

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Optus Customer Care Contact Tips

Optus Helpline AU Contact Numbers
Optus Customer Service General Queries 133 937
Customer Service Optus  International +61 29342 5678
Optus Customer Service Inquiry 133 937
Optus General Support 1800 780 219

OPTUS CONTACT NUMBER

 

Optus Overview

Optus is the second largest telecommunication in Australia. This company provides telecommunication services as well as internet services. Optus Customer Care also deals with providing television services. Optus was a company which was known as AUSSAT before. It was a public company which was founded in the year 1981. After the privatization, Optus also ventured into many other services apart from telecom. Optus uses top-notch quality equipment and infrastructure for providing various types of services and thus the customers of Optus have remained loyal to them.

Optus provides many perks for joining their network. If you are an Optus customer then you will be gifted with many perks like discounted prices on concert tickets, cricket matches, and discounted offers for shopping and so on. Optus is a noteworthy name in the telecommunication sector in Australia and Optus claims that their network is reached by 98.5% of the population in Australia.

 

The Optus Customer Service in terms of the mobile network is one of the best you can find in Australia. The mobile network provided by Optus is available in around Australia in all the major cities and also around 700 towns in Australia. Optus has invested a lot in order to take the Optus network to the remotest of parts in Australia. The 4G internet services which are provided are one of the best in Australia. You also get a trial period of 30 days where you can get to know about the Optus network better before switching to it.

Optus also provides broadband services and most of the households have Optus broadband for their internet purposes. Optus customer service for broadband is provided by ADSL via phone network. It is also provided via cable and NBN. The broadband plans offered by the Optus network are affordable and the speed of the internet is very fast and thus Optus is preferred by most of the people.

 

Optus Customer Service and Contact Phone Number

Customers are considered as the main assets in Optus and thus it is ensured that customers are given topmost priority. The doubts, queries, complaints, and problems are very well handled by the Optus customer service as well as the Optus support. The Optus customer service provides various Optus contact phone numbers for availing various services which are provided to the customers.

If you are looking to call the Optus customer care then this article is of great use to you. The most obvious contact method for the customer support team is through their helpline which is available 24 hours. The customer care executives are not only sweet but also professional enough to solve your problem within minutes. On the other hand, even Optus customers with a medically certified life-threatening condition that require an Optus service fault to be fixed as a priority can also use this helpline. The Optus customer care number for this helpline is 133 937.

Secondly, if you feel the need to get in touch with the company’s sales team then here is the information that you can use. The sales team can help you with making the right decision on which service to take and which would suit your purpose the most. The Optus customer care number for this team is 1800 780 219. The helpline is active during the office hours of the company. This Optus customer care number is a toll-free number which means no call charges will be incurred by you.

The official website of Optus is well updated and has all the information and also the answers to frequently asked questions by the customers. Thus the customers of Optus can always approach the Optus helpline and Optus Support by whichever means they find convenient. The flexibility which is provided by the Optus Customer Service is very efficient and caters to each and every customer of the Optus network. The customer queries are handled properly and it is ensured that each and every customer of Optus is satisfied with the services provided at Optus.

Optus Contact Support

To provide the best possible customer support to the customers is the main intention of the Optus Customer Service. The Optus Customer support is available for the customers 24 by 7. The customers can easily get their doubts and queries solved. Optus support also provides timely assistance to the customers. Optus has a well-connected network in Australia and the Optus Support is provided to all the customers of the Optus irrespective of their location.

Complaints are a major issue for any company. If the company is not quick in solving its customer’s problems then they might put their reputation at stake. To get quick information regarding a customer’s problem Optus has a special helpline which only is used for complaint management. The Optus customer care helpline number for complaining management is 1800 062 058. This number is available 24 hours and is also toll-free. The average complains closing time for Optus is within 48 hours, which is quite good.

Optus support is very efficiently provided to the customer via telephones and mobile phones. The Optus Support is available also for international customers. There is a separate Optus Support portal on the official website of Optus. The Optus support portal answers all the frequently asked questions. This portal also features many instructions manuals for availing different functions or availing different services at Optus.

Teletypewriters are the new age typing device that allows you to easily input alphanumeric letters into your computer. This is a fast-growing product which is now captured 50% of its market. Optus is no different than its competitors in launching this service across all its platforms. Due to the high demand for this service, Optus has come up with a special helpline completely segregated only for teletypewriter users. The helpline consists of three different numbers to cover all its users. The Optus customer care number for mobile users is 1800 123 124. For all the other customers except mobile, they can call this number instead 1800 500 002. If you are facing an emergency then it is best for you to use this Emergency TTY number is 106.

Optus Contact Phone Number

Optus customer service has provided to the customer with a common Optus contact phone number which can be used by the customer to ask general and specific queries related to Optus mobile network. The contact number for the Optus Customer Service will be 13397. This contact number helps you in solving most of your general queries regarding the mobile network or broadband for that matter. For international customers, the number will be +61 29342 5678.

The other Optus Contact phone numbers are available on the official website of Optus. The timings and availability of each of the Optus Contact Phone Numbers are available on the website so that the customers can easily avail information about various services by calling on the various Optus Helplines which are available on the website. You can follow this link for various Optus contact phone numbers by Optus Support.

Optus Customer Care

Optus Helpline

The Optus Helpline is the same as the Optus Contact Phone Number 133937. Other numbers can also be contacted for solving specific queries of the customers. The customers are guided by the respective counsellors and timely support is provided to the customers when contacting any of the Optus Helpline.

It is not always necessary to call up the Optus Helpline or the other Optus contact phone numbers. There is a separate Optus Support which is available on the official website which provides all the information and also caters to the frequently asked questions by the customers. You can follow this link for getting the answers to all the frequently answered questions on FAQ section.

Optus Support also helps customers through its efficient Live chat options which are prompt and helps you with your queries and doubts. The customers are not required to provide any information or contact details. They can directly shoot their doubts and immediately get answers to their questions about any given problem.

The Optus support and customer service can also be availed by the customers by visiting the Optus stores which are widely spread all across Australia. You can easily find a store near you by just entering your postal code number and you will get the addresses of the stores in your area.

Optus Customer Service offers a discussion platform for the existing customers of Optus. This forum is a platform for the customers to solve each other’s queries and also discuss various offers by Optus. The Optus YesCrowd forum is open for all. Optus is also active on social networks. The customers get all the new updates and offer through the official Facebook and Twitter handles of Optus.

Optus Frequently Asked Questions

 

Does Optus Customer Service Provides Live Chat Option?

Optus customer service has ensured this revolutionary methods of serving the customers with Live Chat option. This feature had been introduced on 2012 but recently it got all the necessary renovations to come out more effective. Whenever you are browsing the Optus site, you will see a live chat option will pop up. All you have to do is click at the Popped up option and continue chatting with our correspondent. You have to follow these two steps. When you will click the option, you will be asked a question with two options as the image shows below. Pick any of the answers. Then the next step. Again you have to answer a question with two options. Once you give the answer, you are all set to chat. You can share any off your queries or problems regarding anything. Our correspondents are extremely skilled to meet all your demands. In case they can’t, they will refer your problem to the most eligible correspondent. Our live chat option is available for 24/7.

How Can I Contact Optus by a Post?

Well, to post a mail you can use this address:

Customer Relations Group, PO BOX 306, SALISBURY, SOUTH, SA 5106.

You can just post your mail on the stated address or you can post the mail at our head office. Our head office address:

250-252 Edwardes St, Reservoir VIC 3037, Australia.

You can get your answer within 7 days.

How to Register an Account?

Well to register an account, go to my account. There you will see a sign up form. It will need some of your personal info. After submitting the information’s, you will be asked to create a password. Don’t forget to choose the password that fits our requirements. Your password must be of 8 to 15 characters with a number, a lowercase and an uppercase letter. Once you are done with the password, press the option submit.

Now, you will receive a code via email. Sometimes there are so much traffic thus you may get a delay mail. But wait till an hour and if you don’t get the mail, check all your junk and spam sections. Finally if you don’t get the mail just file a complaint on [email protected]. We will personally PM you with a code.

What am I Supposed if my sim doesn’t work being active ?

You did not mention whether your sim is newly activated or your regular sim is troubling you. Never mind. For newly activated sim, it take 15 minutes to 4 hours to get the sim activated. So, you must wait till the time. If your sim does not activated after 4 hours, you can restart the phone. It will help you. Again you may check if the sim is seated perfectly. And it is your regular sim, you can apply the step told ahead and you can also call our Optus Customer Care General Queries on 133 937.

Optus Customer Service exhausting you?

Share with us the experience of the Optus Australia Services (waiting times, courtesy, professionalism, etc.), the price of customer retention promotions & valuable tips for the benefit of all customers

11 Comments

  1. David Trainor

    I really need help and after talking to for representatives planting me off to each other no one is giving me the time of day or the proper number to call someone needs to help me I’ve been getting extra charges monthly have been sent a new Sim card that I can’t activate and no one is in a position or says it’s not their problem contact me I need help

  2. Vicki

    I just want to talk to customer service about my bill please fwd the direct no charge phone no. So I can ring

    1. KEITH

      Optus sales people are bullshit artists, not one thing they said and promised has any truth in it ,that box is useless, and their billing system,makes no sense ,why can’t they do what they said ,dealing with this company is a fucking nightmare

  3. Tamara

    Bad fetch tv service.

    I have a generation 2 fetch mighty. I had paid $30 to watch a tv series. Half way through it would not play the episodes.

    Rang and spoke with a lady. She said you have a generation 2 I will order a generation 3 for you. She then said it takes four days DVD your old one / currentoe will be deactivated. I clarified abs explained I had a old tv that it only works with fetch box. I asked that the order not be placed if this was to happen. She did not want to listen.
    I asked for a manager. She said she was transferring me (15 minutes on hold) then spoke to someone called Vicky ? I explained I didn’t want the application action to go ahead today that I would wait to Monday because I wanted access to tv over weekend. He put me on hold (15minutes). Came back saying I had agreed to it. I said not to having my current fetch deactivated until new one arrives. I asked that order is not placed. He said no you consented and I can’t change it. I again says I did not consent to having the current box deactivated.

    They argued and said tough it’s placed we can guarantee it won’t be deactivated or not.

    They behaved as bullies and no co sent was given for applying for a newer box with deactivation conditions.

    Extremely poor or no customer service. Treated like a prisoner with no say or rights. I have over $3000 /year at least fir this type of service. It’s not service it’s do what Oprus wants. Not the customer.

  4. Jenny Evans

    Abysmal. One star is being generous.
    I had my iPhone 7 replaced by insurance and the battery won’t hold a charge. I was told that I would have to pay for a new one and it was not covered. It was like having a conversation with Siri but worse! OPTUS what’s all this yes business? I just get no no no. Shocking customer service!

  5. Aireen

    Where is your customer service? Yes, the one where you can actually talk to real people? For a telecommunications company, you don’t provide the chance to actually communicate with your customers.

  6. Atta

    I literally hate the way optus treat its customers. There is no understanding of moral obligation . Optus is the worst customer service I ever had in my whole life

  7. Hollie

    Rang twice doesnt even get fucking answered no wonder everyones going with testra i get nothing but shit service from yous

  8. Pat

    After trying for hours am unable to speak to anyone to sort out my account. No service, completely hopeless

  9. Glenn

    Talk to someone in Australia would be helpful ,3 phone calls over 3 days promised call backs never happen 84 year old mother living alone left with no phone line after talking to call centre now they cut her line off now don’t know how to fix it bloody disgraceful. She no longer has her medi alert working. But now after my calling are going to have a look over the next 24 hrs. Your service and lack of being accountable is un Australian in every way, I will be cancelling my account and my mothers as soon as possible, and with her medical condition not having a phone line after 3 days is unacceptable, and talking to someone in India who’s care factor is zero ,shows how Optus runs its business ,no one can call to complain of there service because its all offshore,

  10. Simon sinclair

    Have only been an Optus customer for 3 weeks, long story short I am seeing a solicitor Monday morning to take this further

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