Melbourne Airport with Contact Details
Melbourne Airport, known locally as the Tullamarine airport, is adjacent to the suburb of Tullamarine in Melbourne. It serves the residents of Melbourne, the capital city of Victoria, Australia as its only international airport.
For enquiries, Melbourne Airport recommends that customers check out their FAQs page. If the answer to the query is not on the FAQ page, customers are also encouraged to fill up the query form on the website. However, they will be able to respond within two business days. If there is a need for an immediate response, here are their contact numbers:
|+61 3 9297 1600||+61 3 9297 1886|
Melbourne Airport Overview
Melbourne Airport (Tullamarine Airport) is the only international airport within the metropolitan area of Melbourne, Victoria. It is the second busiest airport in Australia, second only to Sydney International Airport, based on passenger movements. Melbourne Airport is 23 kilometres away from the Central city of Melbourne. The land on which the airport sits used to be rural grassland which the Commonwealth Government acquired in 1959.
Melbourne Airport is owned by Australia Pacific Airports Corporation Limited (APAC), and it is operated under a long-term 50-year lease from the Federal Government of Australia, and it has an option to extend for 49 more years. APAC also operates the Launceston Airport. Melbourne Airport is a lucrative enterprise, with total revenue totalling $861.3 million in 2016, an 11% increase from 2015. This was largely due to the 5.2% increase in total passengers in 2016. There were a total of 9.2 million international passengers and 24.7 million Melbourne domestic passengers in 2016. The top 5 growth markets in terms of tourists in the Melbourne passenger lists are from Taiwan, Singapore, China, Hong Kong, and the Philippines.
Melbourne Airport is the home base for two major Australian airlines: Jetstar Airways and Tiger Airways Australia. It is also one of the major hubs of Qantas and Virgin Australia.
The air route to and from Sydney and Melbourne is ranked the fourth most-travelled passenger air route in the world, next only to Seoul-Jeju, Tokyo-Sapporo, and Tokyo-Fukuoka. Currently, the airport offers 33 direct domestic flights. It is also the busiest domestic freight airport in Australia, handling international export and import freight. It is the headquarters for logistics companies Australian Air Express and Toll Priority.
Melbourne Airport currently has 4 terminals and 56 gates. There are 40 gates reserved for domestic flights and 16 gates for international flights.
There are currently 6 domestic airlines flying to 32 destinations around Australia, and 29 international airlines flying to 33 destinations. Some of the major international airlines flying through Melbourne Airport are Etihad Airways, Qatar Airways, Emirates, China Eastern Airlines, Thai Airways, Singapore Airlines, and much more.
Terminal 1 is reserved for Qantas and Jetstar passengers, while Terminal 2 is for all international services. Terminal 3 is for Virgin and Regional Express.
The newly-opened Terminal 4 at Melbourne Airport is completely self-service, the first of its kind in the region. This enables passengers to experience an express, seamless journey through the use of self-service check-in kiosks and automated bag drop facilities. It is dedicated to budget airlines and is used by Tigerair Australia, Jetstar Airways, Airnorth, and Regional Express Airlines (Rex).
Melbourne Airport is currently undergoing major renovations, which is slated to be a two-year project with investments of more than $1 billion. This is expected to be the biggest transformation of the airport since it was opened in 1970.
Melbourne Airport – New Terminal 4
The departure lounge of the Melbourne Airport Terminal 4 has 1,200 seats, a relaxing area for passengers to wait for their next flight. It comes equipped with dining areas, retail stores, and coffee shops. The terminal has 36 self-service kiosks and 18 automated bag drops.
Retail shops such as Rip Curl, Victoria’s Secret, Icons, and many more are available for last-minute shopping in Terminal 4. There are also food and beverage shops such as McDonald’s, Krispy Kreme, Think Asia, Sushi Sushi, Brassiere Bread, and much more.
Terminal 4 also has a transport hub, which has seven levels of parking, 2,850 bays for passengers, drop-off, pick-up, taxis, and buses all located under one roof.
Melbourne Airport Customer Support – Lost Property
Melbourne is a curfew-free facility, and it is open to serve passengers 24 hours a day, 7 days a week.
For lost property misplaced within Terminals 2 -4, passengers may contact this number:
|Lost Property within the Airport Terminals|
|Phone||Hours of Operation|
|+61 3 9297 1805||7 AM – 12 AM|
Owners who need to retrieve lost property currently have three options:
- Pick-up lost items through appointment system in the Terminal2 Ground floor. Kindly refer to number above to make an appointment for pick-up.
- Make own arrangements with official courier Pack and Send. Contact number is +613 9338 0099.
- Send a prepaid Australia Post envelope. Here is an example of what the envelope should look like:
Travellers Services – Lost Property
Locked Bag 16
Gladstone Park Vic 3043
For lost passports, kindly contact Australian Border Force at (03) 9339 1320.
For lost property aboard a flight, kindly call the airline directly:
|Airline||Lost Luggage or Property Information Hotline Number|
|Jetstar||+61 3 9335 0270|
|Rex||+61 3 8346 0320|
|Tiger||+61 3 8326 3673|
|Virgin Australia||+61 3 9339 1750|
|Qantas||+61 3 8336 4100|
Melbourne Airport Parking and Transport
Online bookings for parking slots in Melbourne Airport can be made up at least two hours before the scheduled flight.
For car park enquiries, please call this number:
|Car Park Enquiries|
|+61 3 9297 1318||+61 3 9297 1886|
Car park rates for same day return starts at $45.00 at terminals 1, 2, 3, and 4. Two-day bundles are available for terminals 1 to 3, and starts at $65.00.
The long-term car park service is also available for travellers who will be gone from a few weeks up to a month. The self-park facility for long-term parking has disabled access and is 4-5 minutes to the terminal on a shuttle bus. Long-term parking rates start from $25 for up to 24 hours to $139 for 14 days, with a $10 per extra day fee.
There is also available on-the-day parking in all terminals, which start at $5 for the first 15 minutes.
Taxi ranks are available in all terminals of Melbourne airport. Just like in any other airport hubs, taxi fares vary based on distance, location, and time of travel. An additional fee of $3.58 is incurred for airport taxis. If the passenger is traveling between the hours of 10PM and 5PM, they will be required to pre-pay the estimated fare. This serves as a deposit. At the end of the trip, when the actual fare is shown, the passenger may either pay more or receive change.
Other transportation alternatives are to hire cars and pre-booked taxis.
Passengers may also take the SkyBus, a cost-effective and convenient travel solution to passengers. It operates 24/7, and departs every 10 minutes. It provides service to passengers from Melbourne Airport into Melbourne’s CBD, St. Kilda, Frankston, and bayside. It is considered the best and most affordable transport service, offering customers free Wi-Fi, and built for travellers, with luggage racks, on-board luggage compartments, and low floors. It also has wheelchair access.
For ultimate convenience, Melbourne Airport has six accredited rental companies located in the airport. There are designated information desks at the terminals. The six rental companies are Avis, Budget, Europcar, Hertz, Thrifty, and Redspot.
Passengers can also use airport public buses. The public bus stop at the airport is at the transport hub in Terminal 4. There are 4 airport bus routes: SmartBus Route 901 going to Frankston, Route 478 which is Melbourne Airport via Melrose Drive, Route 479 which is Sunbury Station via Melbourne Airport, and Route 482, which is Melbourne Airport via South Centre rd.
Melbourne Airport Travellers’ Information Service
The Visitor Information Centre is located in the International Arrivals hall of Terminal 2. Melbourne visitors can make enquiries about the latest events and tours around the city. It is open from 7AM to 12MN seven days a week.
Here are the contact details of the Traveller’s Information Service at Melbourne Airport International Arrivals hall:
|General Airport Information||+613 9297 1805||[email protected]|
|Travel Information & Booking Service||+613 8326 3347||[email protected]|
The Travellers’ Information Service assists visitors with accommodation reservation, tour bookings, telecommunication services, transportation services, public transport advice, and other important information.
Melbourne Airport on Social Media
Melbourne Airport has the following social media accounts:
Like Melbourne International Airport on Facebook for updates, news, and information.
For travel updates, news, and other current events follow Melbourne Airport (@Melair) on Twitter.
Follow @melbourneairportau on Instagram. Use hashtag #hellomelair when posting images and stories.
Melbourne Airport Facilities
Melbourne Airport has several facilities for the convenience of passengers. Terminals 1 to 4 have baby change facilities for both arrival and departure locations. On the Departures Level of Terminal 2, passengers can take a shower. Public shower facilities are located near the toilet areas.
The Flight Centre at Melbourne Airport provides vital information and assistance for passengers which include quoting and booking accommodation, international and domestic airfares, insurance information, and much more.