iPrimus contact
iPrimus contact
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iPrimus Opening Times


9 AM to 6 PM





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iPrimus Helpline AU Contact Numbers
Customer Service General Query 1300 85 44 85
Customer Service Technical Support 1300 85 11 85
Customer Service Overseas Number 1300 85 11 85

iPrimus Overview

iPrimus launched i7, is a popular telecommunications company in Australia, with its headquarters in Melbourne. It is a subdivision of the corporate giant M2 Group. Apart from fixed telephone services, iPrimus also provides broadband internet facilities. It presently runs its fibre network in five of the leading cities of Australia, boasting employee strength of 500. Under its previous name Primus Telecom, the company was the first telecommunications firm to earn a license after absolute deregulation. In 2012, iPrimus had been awarded the number 1 Home Phone Provider for three consecutive months from February to April, along with titled the Best Home Broadband by ‘Your money’ magazine. iPrimus contact – Just dial iPrimus contact phone number at 1902256246.

iPrimus Contact Phone

iPrimus offers a range of products and service, beginning from NBN wireless and TiVO to iProtect for internet security. Along with its services, it also provides flexible top-up plans, mobile insurance and coverage maps. To know more about the products they offer, customers can call on the iPrimusHelpline number or log on to the FAQ page for easy answers. Contacting iPrimus is fairly an organized task as the customer service desk has different support departments for specific kinds of queries.

iPrimus recognizes its prominence in the telecommunications and business sector in Australia. In this regard, it has completely determined to cater to all the needs of its customers. Since iPrimus is a household name, it lives up to its expectations by offering a vast network of customer service for all queries and complaints. The company attempts to improve its customer relations by always being in touch with their grievances. There are a number of ways by which the iPrimusCustomerService can be reached. The simplest way would be to call the iPrimus Contact Phone Number. However, queries can also be answered through emails, webmail’s, and face-to-face interviews. Those of you who require immediate responses can take help of the live chat option to receive help on the spot.

iPrimus contact

iPrimus Contact Phone Number

The easiest way to let your concerns known to the customer service department of iPrimus is by calling the Australia contact phone number 1300 85 44 85. However, customers should know that lines remain open only from 9 a.m. to 6 in the evening, every Monday to Friday. You can also try the alternative support fax number 1300 85 58 58. Any general questions or concerns can be raised on this number. Extended information on products and services can also be gained by calling the iPrimusSupport number.

iPrimus Customer Service

Although reaching out to the phone number 1300 85 44 85 is the fastest solution to all your doubts, you can drop in suggestions, express queries and lodge complaints on the email id customerservice@iprimus.com.au, if mailing is more comfortable to you. Emails should carry all necessary personal details and information of your account for ease of working. Electronic mails should also not contain questions which need urgent assistance, as it can take anywhere from 24 hours to a week for receiving a reply.

iPrimus is a leading telecommunication service providers in Australia. Due to such high customer numbers, iPrimus has different customer care support departments. The iPrimus contact number for its Australia customer care is 1300 85 44 85. The customer care helpline is active from 9 am to 6 pm AEDT. The alternative iPrimus contact number for this support is a fax number which is 1300 85 58 58. The working day for the customer care team is Monday to Friday. If you are more comfortable using an email service rather than the helpline you can take this address into consideration customerservice@iprimus.com.au.

Since the customer care team is divided and arranged according to sub-departments, the technical assistance line is also different from the general support helpline. In fact, it is managed by a different sector of the organization. Minor issues of technical difficulties might be faced by customers, for which iPrimus will provide immediate help so that it can be fixed as soon as possible. Technical problems might arise from internal damage or set up of new networks. Any such glitches in the network connection or device have to be handled by an experienced technical staff who can be contacted by dialling in 1300 85 11 85. This iPrimushelpline number is available on every weekday from 8 a.m. to 11 p.m. Customers calling from abroad can also use 1300 85 11 85 for receiving assistance.

Have you been facing problems with your phone? If yes, then this is the helpline you might want to contact. This particular helpline only helps its phone customers. When we say phone, we mean the device. If you are using iPrimus plans on your mobile phone then you can call this toll free number and get assistance. This helpline only is available for its Australian customers. The iPrimus contact number for the phone fault is 1300 85 11 85. The working hours for this helpline are same as the one above 8 am to 11 pm AEDT throughout the week.

iPrimus Support

Customers who are more comfortable with face-to-face interaction can also pay a visit to the local office which stands at Level 10, 452 Flinders St, Melbourne, VIC 3000, Australia.

Users of iPrimus might not want to experience hassle and thus avoid calling a telephone number or sending an email which would require patience. In that case, they can use the live chat option which allows customers to get in touch with experts in an instant. Your problem will receive a solution in a matter of minutes. The live chat option can be accessed at http://bit.ly/2jomH09. The live chat bubble is active from Monday to Friday between 9 in the morning to 5 in the evening.

The technical support of iPrimus is different from the general customer care and is handled by a different team completely. This iPrimus contact can be used when you are facing a technical issue with your device or network. The technical issue is one such problem that cannot be solved by you or general customer care and only can be handled by a team of specialist. The iPrimus contact number for the Australian tech support is 1300 85 11 85. One thinks you might want to keep in mind is that the helpline is active from 8 am to 11 pm AEDT from Monday to Friday.

iPrimus can be contacted with ease via a variety of ways once you log in to your account. After doing so, you will also be able to drop in a ‘webmail’ on the site and this link will help you.

Live Chat Support

Are you looking for your questions to be answered quickly without bothering to call someone or drop a mail to someone? Then this iPrimus contact option is the best for you. The live chat on the iPrimus website allows you to connect with the experts in a click of a button. Not only is it easier for you to get in touch with the customer care but also helps you solve your problem within minutes. The iPrimus contact link for the Australian live chat can be accessed by following this link https://secure.livechatinc.com/licence/1452822/open_chat.cgi?groups=5.

iPrimus contact

iPrimus Helpline

Although iPrimus endeavours to provide consistent service and quality, it is dedicated to solving any grievances of its customers. For lodging a complaint, users can call 1300 85 44 85. Emails can also be sent to the email address csg@primustel.com.au. If in any circumstance you feel unsatisfied with the Telecommunications Industry, you can contact Ombudsman by calling (03) 8600 8700 or 1800 062 058 (free call). They can also be reached at Mail PO Box 276, Collins Street West, Melbourne VIC 8007.

Over the years iPrimus has been successful in establishing a social media image on huge platforms like Facebook and LinkedIn. Additional and essential information can be found on these sites along with helpful community forums and customer review and discussions. In this case, you will be able to post your queries or personal message them directly as well. Through social media, you can always stay in touch with their services from any corner of the world. Alerts can be useful in updating your devices and plans too.

  • iPrimus Australia can be found on Facebook
  • Twitter users can directly click on their page
  • Keep in touch with iPrimus on LinkedIn via their LinkedIn Page

FAQ- iPrimus


How to get Account information over the phone in iPrimus?


Assistance is available to you from our Customer Service Staff during the following hours and staff can provide information regarding any unbilled amounts on your account and your information regarding your usage;

Monday to Friday 8am to 8pm. Your privacy is important to us, so be sure to have your account information handy so we can verify your identity before providing account information.

What are the usage of My Account?


iPrimus broadband plans and bundles have 24-hour access to online self-help Account Management via the My Account section where there is the option to;

  • View current and previous bills
  • Check your account balance
  • See future charges not yet billed
  • Look at your Internet usage summary
  • Go over information about your plan
  • Edit options Record payment receipts
  • Make payments via Credit Card

For help accessing your My Account, please contact us. Please note that call records may not be displayed in real time and could be delayed by more than 48 hours.

What is internet usage?

Internet usage is the amount of data which is transferred between your computer or other device (e.g. smart phone, tablet) and the Internet over a certain amount of time. This amount of data is measured in bytes, kilobytes, megabytes and gigabytes.

Data can be transferred in two ways;

From the Internet to your computer or device (download – e.g. watching a video online);

From your device or computer to the Internet (upload – e.g. uploading pictures to a social media site).

Regardless of how you connect to the internet, all activities, including Uploads and Downloads, contribute to your overall usage.

Why does iPrimus have a Fair Use Policy?

iPrimus tracks usage and sets acceptable usage limits in order to offer an excellent product and service to all iPrimus Customers and provide reliable, consistent service.

What can cause unexpected high usage?

The most common culprits for data disappearing are;

Streaming: Video or audio content on YouTube, illico.tv, tou,tv, etc.

Online gaming: such as XBOX LIVE, Miniclip.com, Games.com

Automatic updates: e.g. Adobe, Windows, Explorer, etc.

Exchanging files via Itunes, LimeWire, Zik.ca, Kazaa, BitTorrent, etc.

If you are happy with your use of the above, then perhaps you should consider a different plan. In most cases, iPrimus will not charge fees to upgrade to a larger data allowance (although the monthly access fee charges may be higher).

How can I check and monitor my Internet usage?

There are several ways to check your Internet usage, check out our Internet Usage page for advice and contact details, log into your Account Toolbox or call our friendly customer service representatives.

Does iPrimus provide a battery for battery backup?

No. In order to obtain a backup battery, please speak to the NBN installer. Currently, nbn™ is supplying the battery backup units when installing a new NBN terminal at Fibre connected premises. The Power Supply Unit (PSU) for the Network Termination Unit (NTU) has the facility to accept a backup battery. If maintained properly, the battery can provide backup power to your Fibre service in he event of a power outage. Please note that it is your responsibility to fully charge and power the back up facility.

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