Ikea Phone Number and Customer Service Contact Details

Ikea Phone Number and Customer Service Contact Details


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Ikea Opening Times

Monday-Friday09:00 AM - 09:00 PM
Saturday09:00 AM - 07:00 PM
Sunday09:00 AM - 07:00 PM

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Ikea Australia

IKEA is a multinational group of companies that designs and sells ready-to-assemble furniture (such as beds, chairs and desks), appliances, small motor vehicles and home accessories. As of January 2008, it is the world’s largest furniture retailer. As of August 2015, IKEA owns and operates 373 stores in 47 countries. In fiscal year 2010, US$23.1 billion worth of goods were sold, a total that represented a 7.7 percent increase over 2009. The IKEA website contains about 12,000 products and is the closest representation of the entire IKEA range. There were over 470 million visitors to IKEA’s websites in the year from September 2007 to September 2008. The company is responsible for approximately 1% of world commercial-product wood consumption, making it one of the largest users of wood in the retail sector. Call Ikea Australia Phone number for more.

Ikea Australia Customer Service & Phone number

IKEA contends that it has been a pioneering force in sustainable approaches to mass consumer culture. Kamprad calls this “democratic design,” meaning that the company applies an integrated approach to manufacturing and design (see also environmental design).
We are a values-driven company with a passion for life at home. Every product we create is our idea for making home a better place. At the IKEA Group, we have 315 stores in 27 countries.

ikea australia contact

Ikea Australia Phone number & Contacts

The official business page of IKEA Australia is http://www.ikea.com/au and the official customer support page is http://www.ikea.com/ms/en_AU/customer_service/index.html . This page will help you plan your next trip to IKEA and answer any questions you might have about the IKEA experience. The Ikea Australia Phone number for Victoria is 03 9565 8000 and the Ikea Australia Phone number for Australian Capital Territory/New South Wales is 02 8020 6641. Ikea Australia Phone number for Queensland is 07 3380 6800. The official website for the company http://www.ikea.com/au/en/preindex.html.

Ikea Phone number Support Tips

Apart from Ikea Australia Phone number, you can also find other forms of customer service at the official contact page of the company. They are FAQ, Web Chat, Email service and Sending Feedback.

 

Ikea Australia Overview

IKEA is known worldwide as an innovative furniture and home décor company.  The shared global vision of the IKEA brand is to create a better everyday life for people. With its roots in Sweden, it has expanded globally from its humble beginnings.  Inspired by its founder Ingvar Kamprad, IKEA culture and values permeate all throughout its stores worldwide.  It values and culture of enthusiasm, togetherness, and willpower shapes everything they do.  As of August 2016, IKEA has 340 stores in 28 countries. IKEA works hard to optimise their entire value chain, build long-term supplier relationships, invest in highly automated production and produce large volumes. IKEA’s vision goes beyond home furnishings, with the goal of creating a better life for all people being impacted by their business.

IKEA offers a comprehensive array of well-designed and functional home furnishing products.  IKEA is also known for its affordable prices. IKEA combines function, quality, design and value – with sustainability at its core. IKEA is known worldwide for what they call their democratic design process.  IKEA furniture buyers get involved in the process by assembling flat-pack products.

In 2015, Ikea celebrated its 40th year in Australia.  Since 1975, Ikea’s goal has been to better the lives of Australians, making them live sustainable lives at home.

Ikea Customer Service

All Ikea stores in Australia are geared towards the best service that they could give to their customers.  Ikea customer service is well-known worldwide, and Australian stores get the full benefits of this infamous service.

Here are the services that Ikea offers:

  • Picking with Delivery

Furniture purchased at Ikea can be delivered to a customer’s home or office.  Customers can prepare their shopping list at home or while browsing in the store.  Prices start at $99, which includes delivery fee. Picking with delivery service is only available for flatpacks and items from the self-serve furniture area.

  • Home Delivery Service

Customers can book a home delivery service, with prices ranging from $59.00 only. The Ikea delivery service is a next-day service, seven days a week. Extra-large deliveries may incur additional charges. If items are too bulky, customers have the option of renting a van to transport items. Customers can join a membership-based car sharing service called GoGet, where they can book a vehicle on-the-spot.

  • Assembly Service

IKEA products are well-known worldwide as being assembled by buyers themselves, with the aim of saving money.  However, IKEA has provided various installation options that fit customers’ needs. There are assembly instructions provided with the product itself.  Assembly instructions can also be found on the website. IKEA’s FIXA product range has all the tools needed for assembly.  Assembly and Installation services give customers a helping hand in setting up their purchases in their home or office.

 

Ikea customer service also includes tools to help customers design their space.  Ikea offers a Kitchen Quick Quote tool, tips on getting precise measurements, IKEA Home Planner, Storage Planners, Office Planner, and PAX Wardrobe Planner.

The IKEA Kitchen Planning tool has three options:  (1) In-store assisted kitchen planning, which is free for all customers; (2) In-store 1-on-1 kitchen planning with an IKEA kitchen Specialist, which costs $99 for a 2-hour session; (3) In-home kitchen planning, which is a 3-hour session and measuring service which costs $299; and (4) Online Kitchen planning for $99.

The IKEA ‘Plan Your Visit’ online tour helps customers follow a step-by-step plan to make the IKEA shopping experience more valuable and hassle-free.  The recommended steps are: (1) browse online; (2) create a shopping list; (3) check stock levels, and (4) find your local store.

IKEA Business is a special service for businesses to get their furnishings and accessories with features such as lifetime returns policy, free store-to-business insurance, 10% to 40% off on a range of planet-friendly products, and much more.

Here are Ikea store locations nationwide:

StoreAddressTelephone NumberOpening Hours
Canberra (ACT)

1030 Majura Road

Majura ACT

2609

02 8020 6641

Monday to Thursday:

10:00 AM to 7:00 PM

Friday:

10:00 AM to 9:00 PM

Saturday:

10:00 AM to 7:00 PM

Sunday:

10:00 AM to 6:00 PM

Logan (QLD)

3539 – 3565 Pacific Highway

Slacks Creek QLD 4127

07 3380 6800

Monday to Wednesday:

9:00 AM to 7:00 PM

Thursday and Friday:

9:00 AM to 9:00 PM

Saturday and Sunday:

9:00 AM to 6:00 PM

Marsden Park (NSW)

1 Hollinsworth Road

(Off Richmond Rd.)

Sydney Business Park

Marsden Park NSW2765

(02) 8020 6641

Monday to Friday:

10:00 AM to 9:00 PM

Saturday to Sunday:

10:00 AM to 6:00 PM

North Lakes (QLD)

Westfield North Lakes

North Lakes QLD 4509

Exit 133, Bruce Highway

Monday to Wednesday:

9 AM to 6PM

Thursday:

9 AM to 9 PM

Friday:

9 AM to 6 PM

Saturday to Sunday:

9 AM to 5 PM

Rhodes (NSW)

Entry via Rhodes Shopping Centre

1 Oulton Avenue

Rhodes NSW 2138

(02) 8020 6641

Monday to Friday:

10 AM to 9 PM

Saturday to Sunday:

9 AM to 9 PM

Richmond (VIC)

630 Victoria Street

Richmond VIC 3121

(03) 8523 2154

Monday to Sunday:

10 AM to 9 PM

Springvale (VIC)

917 Princes Highway

Springvale VIC 3171

(03) 8523 2154

Monday to Saturday:

10 AM to 9 PM

Sunday:

10 AM to 7 PM

Tempe (NSW)

634 – 726 Princes Highway

Tempe NSW 2044

(02) 8020 6641

Monday to Friday:

10 AM to 9 PM

Saturday:

9 AM to 9 PM

Sunday:

9 AM to 7 PM

 

There are also IKEA collection points in QLD, NT, and TAS. Customers can collect their online orders from 14 partner locations. Here are the collection points per territory:

Queensland

Cairns

12 Spoto Street

Woree QLD 4868

Monday to Friday: 10 AM to 4 PM

Townsville

Ingham Rd & Everret Street

Bohle QLD 4818

Rockhampton

11 Waurn Street

Rockhampton QLD 4700

Emerald

28 Industrial Drive

Emerald QLD 4720

Hervey Bay

2-4 Averial Close

Dundowran QLD 4655

Mackay

35 Southgate Drive

Paget QLD 4740

Gladstone

19 Bensted Street

Gladstone Central QLD 4680

Prosperine

9 Horsford Place

Prosperine QLD 4800

Bundaberg

35 -37 Production Street

Bundaberg QLD 4670

Gympie

9 Wadell Road

Gympie QLD 4570

Tasmania

IKEA Launceston

49 Translink Avenue

South Western Junction TAS 7212

Monday to Friday: 8 AM to 4 PM

IKEA Hobart

59 Greenbanks Road

Bridgewater TAS 7030

Monday to Friday: 8 AM to 4 PM

Saturday: 9 AM to 1 PM

Northern Territory

Darwin

42 O’Sullivan Circuit

East Arm NY 0822

Monday to Friday: 10 AM to 4 PM

Alice Springs

9 Elders St.

Alice Springs NT 0870

 

Some store services specific to certain store are free undercover parking, free Wi-Fi in-store, one-on-one in-store kitchen planning service or kitchen planning in the home, Smaland play area, family-friendly services, porter service, recycling drop-off point, accessibility, exchanges and returns, and interest-free finance. In some stores, parking is only up to 4 hours free, and beyond that limit, customers will incur full parking fees.

The Smaland Play Area (Smaland Magical Forest) is a child minding service that is free for children aged 3 to 9 years old.  This supervised play area is open Monday to Friday, 10 AM to 8 PM and Saturday to Sunday, 9:30 AM to 5:00 PM. Family-friendly services such as bottle heating, changing rooms and private nursing areas are also available.  IKEA Restaurant and Café have children’s cups, plates & cutlery with bibs, high chairs, and toddler seating areas.

Exchanges and returns are available in some IKEA stores.  For a full refund, customers can return their products within 365 days as long as they are in an unused and re-saleable condition.  Items returned should come with proof of purchase and if possible, the packaging. Customers can return their items in-store, to a collection point, or through home or business pick-up.

Ikea Contact Numbers

Here are IKEA contact numbers:

GoGet Membership1300 769 389
General Enquiries – VIC/TAS

03 8523 2154

Monday to Friday, 9:00 AM to 9:00 PM

Saturday, 9:00 AM to 7:00 PM

Sunday, 9:00 AM to 7:00 PM

General Enquiries – ACT/NSW

02 8020 6641

Monday to Friday, 9:00 AM to 9:00 PM

Saturday, 9:00 AM to 7:00 PM

Sunday, 9:00 AM to 7:00 PM

General Enquiries – QLD

07 3380 6800

Monday to Friday, 9:00 AM to 9:00 PM

Saturday, 9:00 AM to 7:00 PM

Sunday, 9:00 AM to 7:00 PM

 

Contact Ikea Australia

To keep Ikea products and services close to home, customers may download the IKEA Store App through the App Store or Google Play.  Dubbed as a pocket-sized shopping buddy, shopping becomes easier with a smart shopping list, product information, digital IKEA FAMILY card, special offers, and in-store maps.

To find out if a certain item is in stock, the IKEA website has a feature where customers can enter an article number or item name, select the store, and check whether it is available for purchase.

Customers can look for answers to Frequently Asked Questions on the IKEA website.  FAQs are neatly categorised into Product Information, Returns and Exchanges, Guarantees, Product Recalls, Store Facilities, Payment Options, Home Delivery, IKEA Family, IKEA Business, Online Gift Cards, and Online Shopping.

For answers that are not found on the FAQs list or for general feedback and concerns, customers can send email using the IKEA online email form found on the website. Expect an answer within 2-3 days.

Ikea customers can also access their social media accounts to check latest product updates, sales, and other essential information.

Follow Ikea’s Australia on Pinterest (IKEA_Australia), for home décor and furniture ideas. See photos and videos from the Ikea Australia Instagram page (IKEA_Australia). Subscribe to IKEA Australia’s YouTube account to view the newly-launched IKEA ‘Time to Live’ report, a study that looks at how everyday Aussie families live their lives and how IKEA products and services can help them out. The official IKEA Australia Facebook page (@IKEA) has the latest product launches, in-store discounts and other relevant information in IKEA stores. IKEA Australia also has a Twitter account (@IKEA_Australia).

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One Response to Ikea Phone Number and Customer Service Contact Details

  1. Lynette Clune says:

    Hi i won a prize but i have never recieve any thing

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