iiNet Contact
iiNet Contact
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iiNet Opening Times

Monday-Friday

06:00AM - 07:00PM

Saturday

Sunday

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About iiNet

iiNet is Australia’s second largest DSL Internet Service Provider and the leading challenger in the telecommunications market. They’re committed to making it simple for all Australians to connect across both our own network and the National Broadband Network (NBN) and you are just a single call away. Get iiNet Phone Number and know more about their services. iiNet Australia has a proud history of delivering awesome customer service, which has won us dozens of awards, including a silver medal at the Contact Centre World Awards in 2014.

Services of iiNet Australia

Our vision is to lead the market with services that harness the potential of the Internet and then differentiate with award-winning customer service. We employ more than 2,500 enthusiastic staff across three countries – 80 per cent of whom are employed to directly service nearly one million customers. We maintain our own broadband network and support over 1.8 million services nationwide. Their focus is primarily on ADSL-based Internet access, using their own ADSL2+ infrastructure, and reselling Telstra ADSL services. iiNet also provides optical-fiber, dial-up, and voice services. Below you can find iiNet phone number to learn more about their services.

iiNet Phone Number & Contacts

To make contact with iiNet phone number, call 13 19 17 for sales enquiries, call 13 22 58 for billing and technical support. These numbers are accessible for local customers from Australia. If you are a caller from overseas, call +61 8 9214 2222 for any sort of information and enquiries.
iiNet Australia has different customer support schemes which vary according to the purpose of contact with the customers. There are Business customers and Residential Customers support plans which are well-described at the website. Visit http://www.iinet.net.au/contact/?COLLCC=1120402640& for getting more on which method you should choose to contact iiNet phone number.

Contacting iiNet Australia Phone Number

iiNet Phone Number is available for both local and international customers and potential customers. For international overseas enquiries, the calling time period is 24 hours a day. And for local customers, the Fax number and iiNet phone number is available for 9 am to 5 pm AWST. Also, you can organize a visit to the office and stores of iiNet by calling them via their official customer support hotline which can be found at their website.

 

FAQ- iiNet

 

What do I need for iiNet Mobile?

Once you have your iiNet Mobile SIM card, you’ll need a mobile handset that will work on an Australian mobile network and isn’t locked to a non-Optus provider. All handsets previously sold by iiNet were not locked to any network. If you’re not sure if your handset is locked, please check with the provider you purchased it from.

To use mobile data, you’ll need to make sure your handset supports the following:

900Mhz and 2100Mhz HSDPA (required for 3G coverage)

1800Mhz FDD-LTE and 2300Mhz TDD-LTE (required for 4G coverage)

Please note: If you use a BlackBerry handset, you will only be able to make and receive calls and SMS. BlackBerry Internet, BlackBerry Messenger and BlackBerry Email will not work with an iiNet Mobile Service.

We don’t support putting iiNet Mobile SIM cards in tablets (e.g. iPad) or Mobile Broadband routers such as a dongle or wireless hotspot.

Which SIM card size do I need?

There are three SIM card sizes – Standard, Micro and Nano. Please check your mobile handset’s manual or manufacturer’s website to learn which SIM size you need. iiNet Mobile SIM cards are dual-cut, so you can pop a smaller micro SIM card out of the standard SIM card. We also sell single-cut Nano SIMs.

How do I find out if there’s Mobile coverage in my area?

Check your location on our coverage map. It’s updated directly from our network wholesaler, Optus. The Optus 3G network currently covers 98.5% of the Australian population. Optus is continually upgrading sites to provide 4G coverage on the superfast 4G Plus network – available in all capital cities and hundreds of regional and holiday towns across Australia.

What happens if I own a 4G service, but I’m outside the 4G coverage area?

Mobile devices are typically backwards compatible. That means that if a 4G network is unavailable, it will default to the 3G network.

What happens if I own a 4G service, but I’m outside the 4G coverage area?

Mobile devices are typically backwards compatible. That means that if a 4G network is unavailable, it will default to the 3G network. 

 

What’s the difference between a 4G service and a 3G service?

A 4G network has the potential for much faster internet connectivity than a 3G service. Performance-wise this means less buffering, better audio quality, improved gaming experience and smoother streaming services with reduced lag.

 

 How long will my iiNet Mobile service take to activate?

New mobile numbers usually activate within 2 to 4 hours.

If you’re porting an existing mobile number to iiNet from another mobile provider, the process may take up to 72 hours. You can just leave your old SIM card in your handset and once it stops working, that’s your cue to switch to your new iiNet SIM card.

 

How is data usage recorded?

Data usage is recorded and charged in increments of 1 kilobyte. Both uploads and downloads are counted towards your monthly data quota.

All data usage will be displayed in the hour that the data session ends. For example, if you begin a data session at 1:35pm and finish at 2:25pm, all data usage for that session will be shown in the 2:00 – 3:00pm time slot in Toolbox, and the 1:00 – 2:00pm column will show no data usage.

 

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2 Comments

  1. Dawn Frappekl

    I find the waiting time t talk with someone overseas tine consuming. Is there a telephone number for iinet in Perth W.A?

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