HSBC Contact
HSBC Contact
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HSBC Opening Times


09.30 AM - 5.00 PM





HSBC Contact Phone Number Tips

HSBC Helpline AU Contact Numbers
HSBC Official helpline 1300 308 008
Official helpline (overseas) 1300 731 720


HSBC  Overview

HSBC Contact Numbers & Customer Service Phone Details 1300 308 188.

HSBC Bank Australia Limited, with headquarters in Sydney, Australia, started operation in 1965.

HSBC Australia is part of the worldwide HSBC Banking Group, which was founded in Hong Kong in 1865, is one of the world’s largest banking and financial services organisations. HSBC has around 4,000 offices in 70 countries and territories in the world, serving 37 million customers.

HSBC Australia was awarded its commercial banking licence in 1986.

HSBC provides and offers Australians with a comprehensive range of financial services within their 37 branches and offices.  The services that HSBC Bank Australia offer include retail and commercial banking, financial planning, trade finance, treasury and financial markets, global liquidity and cash management and securities custody.

HSBC Australia works closely with community partners in the areas of education, environment, and health. HSBC’s education initiatives include partnerships with Australian Indigenous Education Foundation (AIEF), ‘Ready for Life’ with Youth of the Streets, talented university students who compete at the Enactus National Championships, child-welfare service provider Barnardos, and multi-disciplinary playgroup that connects Aboriginal families with clinicians called KARI. When it comes to environmental initiatives, HSBC funds the Royal Botanic Gardens and Domain Trust’s conservation and education programs. HSBC also supports Natural Conservancy with Great Southern Escapes and Mapping Ocean Wealth. HSBC also supports health concerns by supporting the Trachoma Elimination Project of the Fred Hollows Foundation and addressing mental health with the Black Dog Institute.

HSBC Australia is committed to being a place of work where all employees get equal opportunities regardless of gender, sexuality, ethnicity, faith, physical ability, and age. Tony Cripps, CEO of HSBC Australia, says that the company is “committed to creating an environment where everyone can be authentic in bringing the best of themselves to the workplace.”

Specific initiatives at HSBC Australia for diversity and inclusion include flexible working options, a gender-balanced workforce, and the establishment of Women’s, Parent’s and LGBTI Networking Groups.

In a bid to create diversity in their portfolio, HSBC Australia currently sponsors the Wallabies/Australian Rugby Union (ARU).

Booking Service and phone number

As mentioned earlier in the topic above, the countries are becoming more aware and are moving towards saving money rather than spending all of it. People are in need of banks with less investment interest and more output at the end of the principal year. So now, it becomes very important to have a back-end team, continuously working on the queries and the problems of the clients facing issues with their representatives or with the doubts. When you want to ask something or if you are facing any difficulty regarding using your account or if you are stuck at some step in the bank procedure and you do not know what to do, you can straightaway call the HSBC Customer Service and ask for assistance.

HSBC support includes services such as HSBC contact phone number, HSBC helpline, and HSBC customers Service. HSBC provides online assistance as well as contact numbers as an option that you can call on if you need a solution to the difficulties you might be facing. HSBC franchise in Australia has a centralized call centre. There are extensions and contact numbers provided on the website based on different countries. You have to look up to the table built above in order to get the numbers for customer service if you are in Australia. HSBC has collaborated with various call centres also in all the different countries, so you do not have to wait for the line to be transferred from to head call centre to receive your call and it can be solved immediately.

HSBC Customer Support

HSBC has various representatives or the employees of the company located in the countries and they have been assigned the duty to receive the clients’ query. But that does not mean you cannot call the helpline. You can always ask for steps to claim your insurance and if it is not resolved even then, you might approach the office of HSBC. But, it has made sure that the support process offered by the representatives is very precise and prompt. There are various ways by which you can seek help from the company. You can go to their website and check for the support links. There are phone numbers based on different countries and also helpline links which you can click on to learn your difficulty and get a solution for it.

The first assistance an individual needs from a bank is regarding their bank account. Whether it’s before or after opening an account you always require assistance and support in getting to know what new schemes/policies are coming up.  There is two individual support team in this category Personal and business/corporate. If you are looking for assistance on personal account issue then try this HSBC contact number 1300 308 008 or if you’re looking for business account support then you can call on this HSBC contact number 1300 731 720. Both the lines are open from Monday to Friday between 8 am to 7 pm.

There are three types of customer support in short. They have given various ways by which you can contact them in the case of difficulty. The things you can do is, you can E-mail them. But here, make sure that your email ID is verified. The most effective is, contacting HSBC on their HSBC contact phone number.

Reach out to the contact us section whenever needed.

Banking support never could be this easy! There are many ways to contact an HSBC customer support but the bank has gone a step ahead and is given its customers the convenience of leisure. Everyone likes using social media so it is quite obvious that if a customer support team is available on social media then the customers will feel more comfortable interacting with them. If you are one such person then you can get assistance from this HSBC contact from their twitter account @HSBC_AUS. If you still feel the need to contact the branch or other customer support teams, then you can always visit HSBC website contact us page for all the details.

HSBC contact phone number          

As we discussed earlier in the article, there are various phone numbers mentioned on the website based on different countries. Let us now learn about the phone numbers that you can use when you are an HSBC client based in Australia.

The HSBC official helpline is 1300 308 008. This is when you are in Australia and you wanted to connect to HSBC for any general inquiry or if you have a doubt about the banking services that they offer to their clients. HSBC also has other helpline numbers that help you to directly connect to the customer service for any type of difficulties. The HSBC contact phone number for the same is 1300 731 720. Calling on this number opens gates for various services offered by the company and talking to the respective representatives of the department home insurance, travel insurance, car loans, fixed deposits, new accounts, etc. When you call on this number, you can get your call transferred to customer support. The company records your call in order to help them improve and for follow-ups.

The head office for HSBC Australia can be found at this address level 32, 580 George Street, Sydney NSW 2000, Australia. If you prefer calling them rather than visiting the office itself then use this HSBC contact number61 2 9006 5888. On the other hand, if you are planning to call them from overseas that you can find different HSBC contact numbers for different countries or you can use this (61 2 9005 8187) common number for all the other countries except Australia.  The head office phone lines are available from Monday to Friday (8 am to 5 pm).

Apart from these, you can also report a case you have faced on the website, you can ask about the service stations, if you are a media person, you can also talk to them about it. It also allows you to inquire about the employment and vacancies.

You can go to their office and talk to the representatives about your problem or about your query and they will make sure that they resolve the problem. HSBC also offers services such as paying the instalments at your own place of convenience. That means that you can call them up and ask for a representative to come and collect the payment from your doorstep.

Every banker someday or the other faces a problem with their account. It is not always possible to go and visit a branch and file a complaint there. So the easy way out to this ever arising problem is a virtual complaint section. When we say virtually we mean it can be through a phone, on email, website or live chat. When it comes to HSBC Australia the virtual complaints section that they use is their telephone network. If you ever feel the need to file a complaint regarding something that is bothering you can always give them a call at their HSBC contact number 1300 308 188 between 8 am to 7 pm ET.

One of the most important advantages of opening an account with HSBC is that it has a very prompt and a shortened procedure. There are various social media platforms where you can find HSBC Bank.


HSBC Customer Service


HSBC Australia offers various types of bank accounts depending on the customers’ needs.  They acknowledge the fact that everyone has different banking needs. They have Transaction Accounts, Savings Accounts, and Foreign Currency Accounts.  Transaction accounts have two types: Day to Day Account and Cash Management Accounts. The Day to Day account is for residents 18 years old and older.  The Day to Day account does not require a monthly account fee and there is also no minimum deposit. This account allows salary deposits and other payments. Another feature of this account is that it has an HSBC Visa Debit Card.

The HSBC Premier Cash Management account, which is eligible to HSBC Premier Customers, highlights dedicated support from a relationship manager. The Premier account holder also has access to a suite of products that are specifically tailored to their lifestyle.

HSBC has three types of savings accounts:  the AUD Flexi Saver, the Serious Saver Account, and AUD Term Deposits. The Flexi Saver account has great features such as the monthly bonus, which the account holder receives at the end of each month if the account balance is $300 or higher.

The serious saver account rewards account holders with a great interest rate at the end of the month if the customer doesn’t make a withdrawal. This is an account that encourages customers to save and gives a perfect incentive to keep saving. HSBC AUD Term deposit account offers fixed interest rates for terms that range from as short as 1 month to one year.

The HSBC premier account is for individuals who have a minimum of AUD 200,000 on savings and investment or a combination of loans, savings and investments totalling a minimum of AUD 500,000 with HSBC Bank Australia. HSBC Premier Account holders have their own relationship manager who will assist in managing financial affairs, help in financial planning, and support the clients’ needs anywhere they are in the world. HSBC Premier Account holders get preferential home loan rates, a comprehensive insurance package, and other family benefits.

HSBC also addresses global banking needs with HSBCnet. HSBCnet is described as a gateway to global corporate financial management. Corporate account holders are able to manage payments, receivables, liquidity and the changing value of their assets with one global solution.

HSBC’s corporate customers enjoy a whole range of services, which include improvement of working capital, trade finance solutions, international trade, supply chain finance, receivables finance, commodities and structured trade finance, streamlining domestic and foreign payments and collections, leveraging idle balances to increase liquidity, and much more.  HSBC is a great partner for business growth.

HSBC Bank Australia Branch Listing

Territory: New South Wales
Branch Address Opening Hours Email
Ashfield Shop 2/3 Ashfield Mall

260A Liverpool Road


Mon.-Thurs. 9:30 AM – 4 PM

Fri. 9:30 – 5:00 PM
Bondi Junction 183-193 Oxford Street

Bondi Junction
Burwood 202 Burwood Road

Castle Hill Shop 500, Castle Towers Shopping Centre,

3 Old Castle Hill Road

Castle Hill
Chatswood 298 Victoria Avenue

333 George Street 333 George Street

Haymarket 724 – 728 George St. (Haymarket)

Hornsby Shop 2,25-29 Hunter Street,

Hornsby NSW
Hurstville 208 Forest Road

Macquarie Centre No.17 L1 Macquarie Shopping Centre

North Ryde
Maroubra 201 Maroubra Road

Maroubra Junction
North Sydney 51 Mount St.,

North Sydney
Parramatta 179 Church Street

Town Hall 570 George Street (Town Hall)



Territory: Queensland
Branch Address Opening Hours Email
Queen Street 300 Queen St.


Mon.-Thurs. 9:30 AM – 4 PM

Fri. 9:30 – 5:00 PM
Southport 83B Scarborough St.(Gold Coast)

Sunnybank Plaza,

Cnr Mains Road and McCullough Street



Territory: Victoria
Branch Address Opening Hours Email
Box Hill 23 Carrington Road, Box Hill Mon.-Thurs. 9:30AM – 4PM

Fri. 9:30 – 5:00PM
Camberwell 10 Prospect Hill Road, Camberwell
Chadstone Shop F024

1341 Dandenong Road

Collins Street 271 Collins Street

Doncaster Shop G027A

Westfield Doncaster
Glen Waverley 38 Kingsway

Glen Waverley
South Melbourne Shop G16-G17

265 Clarendon Street

South Melbourne
Swanston Street 188 Swanston Street



Territory: Western Australia
Branch Address Opening Hours Email
Garden City Garden City Shopping Centre

125 Riseley Street,


Mon.-Thurs. 9:30AM – 4PM

Fri. 9:30 – 5:00PM
Joondalup Lakeside Shopping Centre, Boas Avenue,

Perth `88-`90 St. George’s Terrace, Perth
Subiaco 132 Rokeby Road, Subiaco


Territory: South Australia
Branch Address Opening Hours Email
Grenfell Street Ground Floor,

55 Grenfell Street,


Mon.-Thurs. 9:30AM – 4PM

Fri. 9:30 – 5:00PM
Territory: ACT
Branch Address Opening Hours Email
Ainslie Place Ground Floor,

28-36 Ainslee Place


Mon.-Thurs. 9:30AM – 4PM

Fri. 9:30 – 5:00PM


HSBC Contact Number

HSBC Bank Australia Limited Headquarters: Level 36 – Tower 1- International Towers Sydney

Barangaroo South

100 Barangaroo Avenue

Sydney NSW 2000, Australia

HSBC Australia head office phone: +61 2 9006 5888

HSBC Australia fax number: +61 2 9006 5440

Services Contact Details
Media contact: David Matthews T: +61 2 9006 5682

M: +61 423 897 458


Media contact: Alison Kahler T: _61 2 9006 5583

M: +61 ()) 466 488 685


Media contact: Eugenia Pratley T: +61 2 9084 2902

M: +61 466 489 914


Media contact: James Courtney T: +61 2 9006 5043

M: +61 (0) 466 499856


Existing account enquiries 1300 308 008
Existing credit card enquiries 132 152
Existing accounts: Commercial banking enquiries 1 300 300 437

Open Monday to Friday 9 AM to 5 PM (AEST)

Existing accounts: HSBCnet technical enquiries 1300 300 437

Open Monday to Friday 9 AM to 5 PM (AEST)

New HSBC commercial banking enquiries 1 300 300 437

Open Monday to Friday 9 AM to 5 PM


All New Sales/Product Enquiries 1300 308 008

Open Monday to Friday, 8 AM to 8 PM

+61 2 9005 8220 from overseas

HSBC premier – New Sales Enquiries 1300 131 605

Open Monday to Friday, 8 AM to 8 PM

+61 2 9005 8114 from overseas

Existing HSBC Personal Banking – Customer Service 1300 308 008 (English)

1300 309 388 (Cantonese)

Existing HSBC Personal Banking – Credit Cards 132 152 (Open 24 Hours)

+61 2 9005 8511 from overseas

HSBC Premier Existing Account

Customer Service

1300 301 168 (open 24 Hours)

+61 2 9005 8192 from overseas

Internet banking and mobile payment services 1300 306 543

Open Monday to Friday, 8 AM to 8 PM

+612 9005 8421 from overseas

SMSF /Trust/Non-Trading Entity Enquiries 1300 131 607

Open Monday to Friday 9 AM to 5 PM

HSBC Contact

Contact HSBC Australia

HSBC Bank Australia is committed to top-quality customer service.  For customers who desire to provide general feedback or lodge complaint, here are HSBC phone numbers and other contact details:

Phone (available 8 AM to 7 Pm AEST)

Within Australia Toll-Free: 1300 308 188

From overseas: +61 2 9005 8181

Fax: +61 2 9255 2647

HSBC Internet Banking has a ‘Contact Centre’ service, which is a secure way of getting in touch with customer service representatives.

HSBC Australia has also created an interactive customer service Twitter profile for all banking queries.  Their Twitter handle is @HSBC_AUS.

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