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Basic Company Info

The Ford Motor Company of Australia Limited, known by its trading name Ford Australia, is the Australian subsidiary of United States-based automaker Ford Motor Company that was founded in Geelong, Victoria, in 1925 as an outpost of Ford Motor Company of Canada, Limited. At that time, Ford Canada was a separate company from Ford USA. Henry Ford had granted the manufacturing rights to Ford in British Empire (later Commonwealth) countries (excepting the UK) to Canadian investors. Ford Australia is the only Australian car manufacturer which designs and manufactures its own unique high-volume engines. In May 2013 Ford Australia announced that it would stop making cars after 88 years due to soaring manufacturing costs and plummeting sales

Ford Australia Phone Number

Services Ford Australia Offers

Ford Australia is a subsidiary of Ford Motor Company of USA> This automotive industry was founded in 1925 by Henry Ford and the current key person of the company is Graeme Whickman(CEO). The company has employed over 3000 persons yet and the Australia office of Ford Motor is one of their most important international business campaigns.
The address of the head office of Ford Australia is located at Customer Relationship Centre Private Mail Bag 5 Campbell field, Victoria, 3061. You can call Ford Australia Phone Number, send a mail or visit for more information on the company background.

The company has several means of customer support and service- both online and by phone/mail. is the website of Ford Australia. For roadside assistance, the Ford Australia Phone Number is 13 11 11 (excluding Transit) and Ford Australia Phone Number 1800 133 673 (Transit only). The online customer support information is described in details on the contact page of the company- Also, you can receive help and support from the social media profiles and email customer services form, @FordServiceAU or @FordAustralia(Twitter) and (Facebook).

Calling Ford Australia Phone Number

The contact hours of Ford Australia phone number and other means of customer services are different. Ford Australia phone number is available for 24/7 for Monday-Friday. And the roadside service Ford Australia phone numbers are also available at the same business hours. Also, you can mail them instead at the address mentioned earlier.

Ford Overview

Ford, a truly American brand, has been in Australia since 1925.  Ford Motor Company of Australia Limited is a subsidiary of Ford Motor Company, a global automotive and Mobility Company based in Dearborn, Michigan.  Ford Global’s ONE FORD initiative aims to prioritize Acceleration, Product Excellence delivered with passion and Innovation in every part of the business.

The main business of Ford Australia is designing, engineering, and importing cars, SUVs, and trucks. It makes sure that it has industry-leading fuel economy, safety, technology, and quality than anywhere else in the world. This Australian subsidiary was founded in Geelong, Victoria.

Compared to any other international auto-maker, Ford is investing more in Research and Development (R & D) in Australia.  This includes more than $2 billion worth of R & D from2010 to 2016. This means that the Australian subsidiary is able to develop vehicles from the ground up. Ford Australia’s goal is to become the largest automotive employer in Australia from 2017 and beyond. It currently has 2,700 employees and 204 independently-owned dealerships all over Australia.

The vehicle portfolio of Ford Australia is strong and comprehensive.  It includes the Fiesta, Focus, Escape, Everest, Ranger, Mondeo, EcoSport, and Transit commercial vehicles. Ford’s EcoBoost innovation is cutting-edge technology available on the Mustang, Escape, Focus, and Fiesta. The EcoBoost technology is a combination of turbocharging and direct-injection systems, which improve power and fuel economy.

Ford also features its SYNC connectivity technology, which is a standard across many of its models.  This technology allows drivers to connect with their devices while staying safe because their hands stay on the wheel and their eyes stay focused on the road. Ford Australia has extensive product development operations.

Ford is an award-winning brand in Australia.  The country’s toughest automotive critics voted Ford Everest Trend 4-Wheel Drive, Ford Ranger XLT, Ford Focus Trend, and Ford Focus RS as among the best cards in 2016. The Everest Trend is described as a car with a strong off-road capability and SUV practicality.  The best-selling Ranger XLT is the BEST Ute with the latest electronic safety systems.  The Focus Trend is the Best Small Car in its class, described as a car with a mix of quality interior, clever infotainment technology, and impressive available safety.  The Focus RS is dubbed as 2016’s Best Performance Car under $60,000.

Ford’s ECOBOOST is an award-winning and technologically advanced engine that delivers fuel efficiency, combining three important technologies: direct injection, variable camshaft timing, and turbocharging. EcoBoost optimises fuel through a high-pressure fuel system that injects fuel directly into the combustion chamber, which regulates fuel at any given time.  Variable camshaft timing means that EcoBoost engines control the intake and exhaust valves of the engine precisely, which matches the changes in engine speed and load. In EcoBoost technology, turbocharger utilizes the force of the exhaust in order to push more air into the engine, which generates more power. There are currently six types of EcoBoost engines, including the International Engine of the Year 92 kW 1.0L Ecoboost.

Ford Australia’s Corporate Citizenship, headed by its current CEO Briton Graeme Whickman, includes initiatives that support Henry Ford’s vision of making people’s lives better in areas of Community Life, Education, and Safe Driving.  Ford’s Operation Better World engages at a grassroots level particularly among the communities in Geelong, Richmond and Campbellfield offices.

Ford abides by a zero-tolerance policy of harassment and discrimination in the workplace.

Ford Customer Service

All Ford vehicle owners in Australia get comprehensive service. Ford customer service includes Service and Maintenance, Vehicle Support, Sync Support, and Warranty and Insurance. Ford’s customer service is committed to convenience, reliability and they guarantee the customers that there will be no nasty surprises.

The Build and Quote feature on the Ford website guarantees that all customers will be able to customize what type of vehicle they will be purchasing.  There are cars, SUVs, and commercial vehicles available for the Build and Quote feature.  Ford’s car model offerings are the Ford Fiesta, Fiesta ST, Focus, Focus ST, Focus RS, Mondeo, Falcon FG X, Falcon XR Sprint, and the Mustang.  The Ford SUVs on offer for the Australian market are the Ecosport, Escape, Territory, and Everest. Ford Australia’s commercial vehicle models are the Ranger, Falcon Ute FG X, Transit Custom, and Transit.

Ford cars will be serviced by expert technicians with the latest diagnostic equipment. Ford vehicle owners also get a free loan car while their cars are being serviced. Ford’s Service Price Promise also includes Roadside Assistance and membership for a period of 12 months. All serviced vehicles will also get a vehicle report card, which is a comprehensive health check on certain car parts and systems.

The Ford owners’ dashboard has MyFord Warranty, which is a 3 year, 100,000 km warranty that comes with a new car purchase. Some its key features are reimbursements for vehicle rental, towing to the nearest repairer, accommodation and travel expenses, and locksmith services. The warranty is also fully transferable to the vehicle’s new owner if it is sold privately.  All repairs completed under the MyFord Vehicle warranty have a quality guarantee for life.

The Ford owners’ dashboard also has SYNC Support, which checks phone compatibility, automatically updates phone contacts, sets up emergency assistance and voice commands such as Bluetooth Audio voice commands, Phone calls, and USB voice commands.

Ford Australia offers various financing options that meet individual needs of prospective customers.  Ford has Personal Financial Options and Business Financial Options. Business Financial Options include chattel mortgage, commercial hire purchase, finance lease, and novated lease. Consumer loans for non-business customers have fixed interest rates and flexible loan terms, which includes balloon repayments.

Ford Contact Numbers

Telstra’s head office, Telstra Corporate Centre, is located on Exhibition Street, Melbourne, VIC.

Here are Ford’s contact numbers:

General enquiries 13 3673 (13 FORD)

Monday to Friday 24/7, 365

Ford Owners Roadside Assistance 24 hours call 1800 13 3673 (Transit Only)

13 11 11 (excluding Transit)

Monday to Friday, 24/7, 365


For those who wish to hire Ford cars, there are several reputable and reliable companies around Australia that you can call:


Ford Fiesta, Ford Falcon, Ford Ranger, Ford Mustang, Ford Focus, Ford Territory, Ford Mondeo

1300 980 706
Avis Car Rentals

For Mustang Coupe or similar

Avis Sydney Airport Car Rental (all terminals)

(61) 02 8374 2847

Avis Brisbane Airport Car Hire (terminals)

(61) 07 3633 86666

Avis Melbourne Car Rental (Arrivals Drive)

(61) 03-8855 5333

Avis Adelaide Airport Car Hire (Arrival Road)

(61) 08 8154 2444

Avis Perth Airport Car Rental (Terminal Building)

(61) 08 9232 7333

Avis Coolangatta Airport Car Rental

(61) 07 5587 9333

Hertz Car Hire

Ford Mustang and Ford Ranger XLT

1300 547 214


Contact Ford

Ford wants to connect with its many customers and other people in the community through Ford E-news.  Customers and those who are interested to know the latest events in Ford community are encouraged to subscribe to receive news and updates about all things Ford.

Customers can also send an email to

Ford’s website also has answers to Frequently Asked Questions.  For prospective buyers who are seeking pricing information on Ford vehicles, they can access the Build and Quote section of the website. For technical information on any vehicle, customers and Ford owners should contact their Ford dealers, who are all technical experts.

Here is a list of some Authorised Ford Dealers in each territory:

Location Address Contact Number
Sunbury Ford

Open until 6:00 PM

107 Horne Street Sunbury

VIC 3429

03 9744 2311
Essendon Ford

Open until 5:30 PM

330 Wirraway Road

Essendon Fields

VIC 3041

03 9374 7000
Central Ford

Open until 5:30 PM

129-131 Powlett Street


VIC 3764

03 5782 1444
Westpoint Ford

Open until 5:30 PM

Unit 3 169 High Street


VIC 3337

03 9971 7333
New South Wales
Westland Autos 179 – 187 Boulder Road


WA 6430

08 9092 6222
Challenger Ford 10 Smeaton Way


WA 6168

08 9527 2666
Geographe Ford 93 Spencer Street


WA 6230

08 9780 0400
Titan Ford 192 Leach Highway


WA 6156

08 9333 5544
Action Ford Cnr Oak and Bruce Highway


QLD 4570

07 5482 2355
Australian Capital Territory
John McGrath Ford

Open until 5:30 PM

174 Melrose Drive


ACT 2606

02 6122 2222


Ford’s Facebook page, Ford Australia, is a safe place where people can learn about the latest news and could engage in a respectful dialogue with Ford representatives. They are available from 9 AM to 10 PM Eastern Time. Customers can also send a message or an enquiry through Ford Australia’s Twitter accounts, @FordServiceAU, and @FordAustralia.  Ford’s Twitter account representatives are available to answer queries from Monday to Friday, 9 AM to 10 PM Eastern Time.

Ford Australia’s YouTube account (Ford Australia) features playlists for all Ford products available in Australia such as the Mondeo, Focus, Kuga, Ranger, Falcon Ute, Escape, Mustang, Fiesta, Everest, and Transit.

Ford’s mailing address is Ford Motor Company of Australia Customer Relationship Centre Private Mail Bag 5 Campbellfield, Victoria, 3061.


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