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Emirates Opening Times


24 Hours


24 Hours


24 Hours

Emirates Airlines Overview

The Emirates Group is a travel and tourism conglomerate with several operating divisions, which includes air transport, engineering services, call centres, hotels and resorts, tour operator and events management, and many more. One of the global company’s major divisions, which helped put it on the map, is Emirates Airlines.  Emirates is one of the world’s best airlines, and the largest airline operator in the Middle East. It has an excellent reputation for its extraordinary customer service and top-of-the-line facilities. It takes pride in having one of the youngest fleets in the sky. The average age of its carriers is 80 months, and this is expected to fall further with a fast-expanding fleet. It currently has over 240 latest wide-body aircrafts. It has the customers’ ultimate comfort in mind, being the leading operator of the double-decker Airbus A380s and Boeing 777s. These are the most efficient and most modern wide-body aircrafts in operation today. It currently flies more than 80 A380s and operates three class versions of the ultra-modern Boeing 777: 300, 300ER, and 200LR.  The airline is expecting more aircraft deliveries in the coming months. In fact, its aircraft on order is estimated to be worth over US$ 110 billion.

Emirates Airlines currently flies to more than 150 destinations around the world in over 80 countries. From its home base at Dubai International Airport, it has more than 3,500 flights every week, flying to six continents. The airline has exclusive use of Dubai’s state-of-the-art Terminal 3. 

It currently has flights to and from five major Australian cities – Adelaide, Brisbane, Melbourne, Perth, and Sydney. Travellers can fly to Adelaide from 124 destinations worldwide. Travellers can fly Emirates to Brisbane from 130 destinations, and to Melbourne from 125 destinations.  Passengers can travel to Perth from 119 cities and to Sydney from 134 cities. Emirates has a special partnership with Qantas, providing a seamless travel experience with a shared A380 network.  Using one ticket, passengers are able to connect to Australia via Dubai. With a Walkabout Pass, customers can fly to destinations across Australia and New Zealand.

Recipient of more than 500 awards and recognitions worldwide, Emirates is a market leader, paving the way and introducing many firsts in the airline services industry.  It is the first airline to offer mobile phone services to its passengers and it is renowned for having a personal entertainment system in all seats.

Emirates has received worldwide acclaim and recognition, making it one of the most renowned brands in the world. In 2016, the airline received its 12th consecutive honour for best In-flight Entertainment at Skytrax World Airline Awards. It was also voted Best Airline in the World 2017 by leading travel website company TripAdvisor.
emirates tripadvisor

Emirates Customer Service

Flying Emirates is always an unforgettable experience.  It offers a remarkable array of services to its customers, which is not found in any other carriers in the world.  It is an incremental step-up from other well-known carriers in the industry. Emirates employs more than 15,000 cabin crew, all working to anticipate customer needs. Emirates customer service is as excellent and well-known as its facilities.

Each flight is equipped with world-class facilities. It is renowned for being a market trailblazer, pioneering personal entertainment systems in all seats, private first first-class suites, and the much talked-about A380 On-board Lounge.

The Emirates experience starts upon check-in. The remarkable A380 hub, found in Terminal 3 of Dubai International Airport is the very first concourse service facility in the world. It is especially designed for the airlines’ growing fleet of A380s.  Within the A380 hub, customers get to shop in various high-end outlets and dine in its eclectic selection of casual and fine dining cafes and restaurants. Aside from restaurants offering global cuisine, there are popular outlets such as Costa, Starbucks, Paul, and Häagen-Dazs.

All passengers from First Class, Business Class, and Economy Class are guaranteed an exceptional experience, with comfortable seating and the unrivalled ice inflight entertainment. In 2016, Emirates introduced its new blankets and amenity kits for all its passengers.  First Class and Business Class passengers get lounge wear, blankets, and luxury skin-care products. The airline also provides free Wi-Fi up to 10MB on all A380 and most Boeing 777 aircrafts. Passengers can buy additional 500MB for just US $1, a rate which is considerably cheaper compared to other airline offering the same service. New refreshment areas were also launched in the Dubai Business Class Lounge.

Emirates Australia Contact Numbers
The Emirates inflight entertainment has over 2,500 on-demand channels, offering films, television series, music, and games all on ice Digital Widescreen. News, weather, and sports updates are also available in the ice entertainment system. News updates are regularly updated via satellite from the BBC News website.  News reports from Reuters are also available in various languages, including German, French, and Arabic.

Passengers also get a chance to see where they are on the journey with the moving map, or get a glimpse of the view outside the plane using the external cameras. Passengers can choose from the pilots’ view or the birds’-eye camera.  The A380 double-decker even has a tail fin camera. This gives passengers a remarkable view over the aircraft and through the clouds.

Let’s hear it straight from Emirates customers who gave their stellar reviews on various travel forums. Satisfied customers say that Emirates is “the best international economy airline available… larger seats and better food service than comparable airlines.” Other travellers say that booking flights through its website,, is very simple and very well set out.  They have raved about its amazing cabin crew, excellent service, and great food. A satisfied customer from Sydney says that compared to most other airlines, their “attention to detail and service during the flight is great.”

Emirates Australia Contact Numbers

It is easy to get in touch with Emirates in Australia.

Emirates phone number in Australia is +61 1300303 777. This number is dedicated solely for customers enquiring about flight and services such as Chauffeur-drive, Dubai stop-overs, and other Emirates services queries.

For hotel bookings, customers can contact +61 2 82281535 (English) and +44 20 33202609 (international charges apply).  If you have made a reservation with hotel partner, please email [email protected]

If you would like to request for a car hire service provider, please call +61 286078301. CarTrawler is the airline’s car hire partner.  You can send them an email at [email protected] (prior to picking up the hire car) or [email protected] (for queries after you’ve hired the car). However, they are unable to answer concerns about Chauffeur-drive or other Emirates services.

For tours and activities in and around Australia, please call +49 30 544 459 44 (international charges apply).You can also send an email to [email protected]. is the partner tour company of Emirates.

For travel insurance concerns, call +1 800039 506 for general queries and changes in your travel insurance policy.  If you need to make a travel insurance claim, please call +60 327 725 531.

Contact Emirates Australia

Emirates Airlines contact is not limited to email and phone. There are other ways to stay informed and to get valuable information.


Contact Emirates Australia in the following locations:


CityAddressTelephoneWorking HoursBaggage Services
AdelaideTown Office:

Level 26

Westpac House

91 King William Street

Adelaide 5000

+ 61 1300 303 777 (Reservation call centre 24/7)Reservation call centre daily 24 hours

Monday to Friday, 09:00 to 17:00

Saturday to Sunday, Closed

00 61 1300 766 166 (International)
1300 766 116 (local)
BrisbaneTown Office:

Level 13

167 Eagle Street


Queensland 4000

Reservation call centre daily 24 hours

Monday to Friday, 09:00 to 17:00

Saturday to Sunday, Closed

MelbourneTown Office:

Level 2

257 Collins Street


Victoria 3000

Reservation call centre daily 24 hours

Monday to Friday, 09:00 to 17:00

Saturday to Sunday, Closed

Airport Office:

Check-In area

Melbourne Airport

Daily, 3 hours before flight departure
PerthTown Office:

Level 2

181 St. Georges Terrace

Perth 6000

Western Australia

Reservation call centre daily 24 hours

Monday to Friday, 09:00 to 17:00

Saturday to Sunday, Closed

SydneyAirport Office:

Sydney Airport

Check-in Area

Daily, 2 and ½ hours before departure of flight


The Help Centre in contains essential information and answers to frequently-asked questions.  Whether you need to know the maximum allowance for checked baggage to getting refunds for cancelled bookings, all the answers can be found on the website. Under the Essential Information section of the website, customers can look for answers for various concerns such as baggage, dietary requirements, travelling with infants, visa and passport information, customers with special needs, unaccompanied minors, and many more.


Customers can also join the mailing list to receive updates on latest fares and offers or the latest Emirates news. You can also check out its social media sites. Emirates has a Facebook account ( which is available 24/7 to answer queries.  For Twitter users, you can tweet @EmiratesSupport account if you need assistance.  Be one of Emirates’ 2.2 million followers on Instagram. Customers can tag photos and videos on Instagram using #EmiratesAirline.  Customers can also access their YouTube, LinkedIn, and Google+ accounts.

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1 Comment

  1. JR

    How the hell do I locate an Emirates EMAIL ADDRESS if I DON’T WANT TO contact them by phone from overseas???

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