CommBank Phone Number
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CommBank Opening Times

Monday-Friday

24/7

Saturday

24/7

Sunday

24/7

CommBank Overview

 

Commbank Australia is the country’s foremost provider of cohesive financial services.  It is a major player in the Australian financial industry, borne out of the Commonwealth Bank Act of 1911.  It has been in operation since 1912.

Commbank has a complete array of financial services that it offers its customers. Their services included retail, premium, business, and institutional banking, funds management, superannuation, insurance, investment and share-broking products and services.

Commbank is also considered a market leader and trailblazer of banking technology in Australia, being one of the first banks in the world, and the first in Australia, to introduce mobile banking.

Commbank’s corporate responsibility is aimed towards driving positive change throughout four areas: education, innovation, and good business practice.

In order to align these four focus areas, CommBank has come up with eight initiatives, showing their commitment to sustainable long-term value.  To give the opportunity for education, CommBank commits itself to
(1) Teach children the value of money and
(2) Help prepare the workforce of the future.   To get an opportunity from innovation, Commbank
(3) uses its innovation capability to empower people, businesses, and communities. To derive opportunity from good business practice, Commbank
(4) mirror the community’s diversity and role model Reconciliation;
(5) contribute to the entire Australian/Asia Pacific community and
(6) listen to and balance stakeholder needs.

CommBank Customer Service

Commbank offers a full suite of integrated financial services, which includes premium banking, business banking, retail banking, institutional banking, funds management, insurance, investment, superannuation, and sharebroking products and services.

NetBank is Commbank’s award-winning app that allows customers to lock in exchange rates with Travel Money Card and save on fees and charges, manage their bills all in one place, and get 1% off an Unsecured Fixed Rate Personal Loan.

The app, which is available for all mobile devices (App Store and Google Play) allows customers to check their everyday account balance, find their nearest ATM branch, view their upcoming payments and schedule new ones, store loyalty cards for quick access, and see their full financial picture. The app is now also available in a SmartWatch format. This app is 100% secured.

Commbank’s retail banking services deliver customised service for customers seeking affordable and simple banking services. Personal banking products include bank accounts, credit cards, personal loans, home loans, insurance, superannuation, and financial planning. CommBank offers personal banking services for any stage in a person’s life: for kids, students, and young adults, if you’re moving to Australia, travelling overseas, or if you are starting a business. Customers have flexible personal loans to choose from such as Fixed Rate Loan, Variable Rate Loan, or Secured Car Loan. Customers’ day-to-day transaction bank accounts include access to over 950 CommBank branches nationwide, and 4,000 ATMs, Tap & Pay Debit MasterCard, NetBank online banking, CommBank app, and unlimited free electronic transactions.  The $4 monthly fee is waived if the monthly deposit is maintained at $2000.

CommBank offers retirement products that feature allocated pensions, guaranteed annuities, and investment growth bonds. With a financial planner, customers are also able to explore self-managed supers which can help customers plan for their retirement.

CommBank helps Business Accounts with comprehensive solutions.  Their banking products include Business Accounts, Business Credit Cards, Merchant Services, Online Banking, Business Loans, Asset Finance, International Banking Services, Superannuation, Investments, Business Insurance, and Managing Risks.  CommBank also assists businesses with corporate solutions such as help with working capital, including online receivables, payables, and trade finance; capital raising and lending, global markets, and wholesale life insurance.

CommBank also provides institutional solutions for industries across Australia and around the world.

CommBank Phone Number

Here is a list of Commonwealth Bank of Australia contact numbers, email addresses, and other details:

ServicesContactsRemarks
Personal Banking
CommBank appText APP to 0417 041 041Available in the App Store and Google Play
General enquiries

Lost, Stolen or Damaged Cards

13 22 21

+61 2 9999 3283 (calling from overseas)

24 hours a day
CommBank Awards13 16 61From 8 AM to 8 PM (Monday to Friday, Sydney/Melbourne Time)
Financial hardship1300 720 814From 8 AM to 9 PM (Monday to Friday and 9 AM to 2 PM, Saturday, Sydney/Melbourne Time)
Estate Settlement and Support1800 686 153From 8:30 AM – 5 PM, Monday to Friday, Sydney/Melbourne Time)
Colonial First State13 1336From 8 AM to 7 PM, Monday to Friday, Sydney/Melbourne Time)
Business Banking
General Enquiries13 199824 hours a day
Merchant Services1800 230 177 for existing merchant customers

1800 730 554 for merchant application enquiries

24 hours a day

8 AM – 6 PM (Sydney/Melbourne Time)

Agribusiness1300 772 968

1300 654 133 (International Business)

24 hours a day

8:30 AM to 5:30 PM Sydney/Melbourne Time

Car & Equipment Finance

General Enquiries

1800 277 38724 hours a day
Business Credit Cards13 22 21

Business Awards credit cards

13 15 76

All other Business credit cards, including Corporate cards

24 hours a day
Online Banking13 2339

CommBiz general enquiries

+61 13 2339

International callers

24 hours a day
CommBiz Markets1300 222 339

Market General enquiries

+6 12 8055 4105

Overseas

8 AM to 6 PM

Monday to Friday

Sydney/Melbourne time

CommInsure
Annuities1800 624 100From 8:30 AM to 6 PM, Monday to Friday

Sydney/Melbourne time

Credit Card Insurance13 3982

+61 2 9115 0004

(from overseas)

From 8 AM to 8 PM

Monday to Friday

Sydney/Melbourne time

Home and Car Insurance13 24 23

+61 2 9633 9391

(from overseas)

From 8 AM to 8 PM, Monday to Friday

From 8 AM to 5 PM Saturday

From 8 AM to 5 PM (claims only)

Sydney/Melbourne Time)  

Investment Growth Bond1800 624 100From 8:30 AM – 6 PM

Monday to Friday

Sydney/Melbourne Time

Life Insurance13 1056

+61 2 9115 0004

(calling from overseas)

From 8 AM – 8 PM

Monday to Friday

Sydney/Melbourne Time

Loan Protection Insurance13 3982

+61 2 9115 0004

(calling from overseas)

From 8 AM – 8 PM

Monday to Friday

Sydney/Melbourne Time

Mortgage Protection1 800 617 980
Simple Life13 3982

+61 2 9115 0004

(calling from overseas)

CommSec
General Enquiries13 1519

+61 2 9115 1417

(calling from overseas)

From 8 AM – 7 PM

Monday to Friday

Sydney/Melbourne time

International Securities1300 361 170

+61 2 9115 1531

(from overseas)

24 hours US trading days
Options1 800 245 698

+61 2 9115 2990 (from overseas)

From 8AM to 5:30PM

Monday to Friday

Sydney/Melbourne time

Margin Lending 13 1709

+61  2 9115 1402

From 8 AM to 6 Pm

Monday to Friday

Sydney/Melbourne Time

CFDs1300 307 853

+61 2 9115 1400 (from overseas)

8 AM to 6 AM Monday to Saturday
Direct Funds13 1520From 8 AM to 5 pm

Monday to Friday

Sydney/Melbourne Time

Electronic Banking
General Enquiries (e.g. obtain the account balance, establish a password for telephone banking, activate debit MasterCard, Keycard or credit card, request a statement to be sent more frequently)13 2221

+61 13 2221 (from overseas)

24 hours a day, seven days a week
Reporting a lost card, unauthorised transaction or a Mistaken Internet Payment61 13 2221

+6 1 2 9999 3283

24 hours a day, 7 days a week
Open a Youthsaver account13 22 2124 hours a day, 7 days a week
Obtain details of the Bank’s current fees and current interest rates/special interest rate offers13 22 2124 hours a day, 7 days a week
Get help with EFTPOS terminals1 800 022 966Available 24 hours a day, 7 days a week
Get help moving to Australia+61 2 8055 41458 AM to 6 PM Sydney/Melbourne Time
Make a complaint to customer relationsFax: 1800 028 542

Free call 1800 805 605

Write a letter to:

Customer Relations Department, Commonwealth Bank Group, Reply Paid 41 Sydney NSW 2001

International Premiere and Retail Banking Team
Canada1866 547 0817Toll-free number
China00 800 3368 8866
India000 800 610 3122
Indonesia001 803 0612 128
New Zealand0800 229 888
Singapore800 6162 219
South Africa0800 980 339
United Kingdom0808 234 8969
USA1800 793 4199
All other countries+61 2 8055 4145

CommBank Phone Number

Contact CommBank

Aside from CommBank phone numbers, customers can go to the website and search for popular question topics and get common answers to these questions. There are also community topics that have online chats where customers can join in.  Some of the common community topics are Everyday Banking, Savings, NetBank, Cards, Mobile, Business Banking, Insurance, Merchant Services, Super and Retirement, and Cards.

Customers can also log on to NetBank and other online services for support, and online support for lost, stolen or damaged the card. There is also online support for activating the card and choosing a PIN.

CommBank also has social media accounts that help customers reach them better.  Follow @CommBank on Twitter for the latest news, offers, and support.

CommBank also has a Facebook page (Commonwealth Bank) that has the latest promos and announcements.  CommBank also has other social media accounts (LinkedIn, YouTube, Snapchat, and Instagram).

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