Category Archives: Energy

Origin Energy Phone Number and Customer Service Contact Details

Origin logo

Origin Energy Overview

One company that generates and distributes energy and natural gas to households across Australia is Origin Energy.  Formed on February 2000, this company has made a name for itself in energy exploration, production, power generation, and retailing.

Origin Energy, Australia’s leading energy company is publicly listed in the Australian Stock Exchange (ORG). It ranks somewhere on the Top 20 of the ASX, with around 160,000 shareholders. It has a market capitalisation of around $16 billion. It is currently the foremost provider of energy to homes and businesses in Australia.  It currently has 4.3 million electricity, natural gas and LPG customer accounts, which is more than any other energy company in Australia.  It is also a major energy source in New Zealand and the Pacific. It currently has 6,000 + employees.

Origin energy does four things: exploration and production of energy, energy generation, renewable energy, and selling energy. Origin’s exploration and production portfolio includes Bowen, Surat and Cooper/Eromanga basins, Otway and Bass basins, Browse and Perth basins, Bonaparte and Beetaloo Basins. Origin operates six power stations: Darling Downs Power Station, QLD, Roma Power Station, QLD, Mortlake Power Station, VIC, Ladbroke Grove Power Station, SA, Quarantine Power Station, SA, and Uranquinty Power Station, NSW. Their renewable energy portfolio includes Wind energy, Solar, and Hydroelectricity.  

It is one of the country’s key gas producers and holders of significant gas reserves. Since Origin holds a significant proportion of the Australia’s gas reserves being part of the Australia Pacific LNG joint venture located on the east coast of Australia.

Origin Energy abides by what they call Our Compass, which guides the company in making good decisions.  The Purpose of the company is to always aspire to lead and deliver today’s energy needs.  It also searches and innovates in order to create tomorrow’s energy solutions.  Origin is guided by the following principles:  due care, add value, sustainability, diversity, alignment, and transparency.  The company behaves according to the following values: caring, listening, learning, and delivering.  

Origin has a very clear strategy of connecting resources to markets.  It is targeted on its two businesses with three priorities. These strategies are designed for Origin to improve their performance. Their two business focuses are to be a regional leader in Energy Markets and to have a regionally significant position in natural gas and LNG production. Their three priorities are improving returns and growing renewables, improving competitiveness and delivering growth in natural gas and LNG, and capital management and funding.

Origin uses four key measures to check whether they are adhering to their commitments. The first measure is to the Total Recordable Injury Frequency Rate (TRIFR).  Their current rating is 3.8, which is the lowest ever and a significant improvement from the previous year.  The next measure is total shareholder return for financial performance; the next is net promoter score for customer advocacy.  The last measure is engagement survey for people at Origin. Their current employee engagement score is 52, versus 47 in the previous year.

Origin is an innovative company that has helped more than 75,000 Australians install solar and harness solar energy.  In Victoria, Origin introduced the very first smart energy solutions for the home. It is also the first company in Australia to introduce a residential and business solution for charging electric vehicles.

As Origin looks into the future and considers the growing global demand for energy and concerns for greater energy efficiency, it is working hard to provide sustainable energy solutions for the future.

In fact, Origin was the very first energy company in the entire world to sign up under the ‘We Mean Business’ coalition, a global group that recognizes the transition to low carbon economy to secure sustainable economic growth and prosperity for all. Here are origin’s 7 Carbon Commitments under the coalition: (1) report climate change information in mainstream reports; (2) undertake responsible corporate engagement in climate policy; (3) adopt a science-based emission reduction target which will see the emission intensity of the energy we deliver through our fuel and generation portfolio reduce over time, in line with the IEA 450 scenario; (4) set measures to factor in a cost of carbon internally to materially affect investment decisions to drive down carbon emissions; (5) become Australia’s leading renewable and low carbon energy provider, helping our customers to procure electricity from renewable sources and committing to procure 100 per cent of energy from renewable sources for our office premises and, where possible, all of our other operations by 2050; (6) reduce short-lived climate pollutants; (7) remove commodity-driven deforestation from all supply chains.

Origin Energy Customer Service

Origin is all about ‘Customer First’.  Here are some initiatives that Origin does to meet the needs of their customers: flexible payment options including EasiPay and Direct Debit, managing their accounts online and financial assistance.

Origin sells electricity and gas to retail customers, green energy, which are renewable resources such as wind, biomass, biogass, solar, and mini hydro, and they also sell LPG Australia and the Pacific.

For the home, Origin offers electricity and gas, LPG, solar, hot water, and heating and cooling. For businesses, Origin also offers electricity and gas, LPG and Solar products and services.

Origin customer service handles complaints in a procedural and methodical manner. When a disagreement arises between a team member and a customer, the recommendation is that the first contact would be with a helpful member of the customer service team.  The company also strives to resolve all written complaints as quickly as possible.

origin energy

Origin is also very innovative in the way they do business, which always benefits their customers.  They have introduced extended contact hours for customers to connect with them.  The company also removed exit fees for residential customers and introduced EasiPay for customers to easily manage their bills.

In order to serve less privileged Australians, the company launched Origin Foundation in 2010.  It aims to empower Australian children to reach their potential, with focus on Diversity, Quality of Education, and Training and Development.  It offers help through its Grant Program, Volunteering Program, and Matched Giving.

Origin Energy Contact Numbers

Origin contact numbers and office locations are listed below:

Australian CityAddressTelephone and Fax Numbers
Sydney Head Office

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 9244

Adelaide

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5768

Brisbane

339 Coronation Drive, North Tower

Milton QLD 4064

Tel. (07) 3858 0202

Fax (07) 33697840

Melbourne

321 Exhibition Street

Melbourne VIC 3000

Tel. (03) 9652 5555

Fax (03) 9652 5553

 

Here are Origin contact number and office locations for corporate and operations:

DepartmentAddressTelephone and Fax Numbers
Commercial and Industrial

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

Exploration and Production

Coronation Drive Business Park

135 Coronation Drive

Milton QLD 4064

Tel. (07) 3858 0600

Fax (07) 3369 7840

Energy Pacific

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 8633

Asset Management

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5690

Development

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

General Operations

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5880

Investor Relations

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5448

Fax (02) 9252 1556

 

Here is a list of other Origin contact numbers for specific enquiries:

DivisionPhoneSchedule
General Enquiries and Complaints (residential electricity and gas queries)13 24 61

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturdays

Moving House

13 66 83

+61 8635 3485 (from overseas)

13 MOVE hotline:

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturday and Sunday

Interpreter for Arabic, Korean, Chinese, and Vietnamese1300 137 427
For business – electricity and natural gas1300 661 5448 AM to 6 PM Monday to Friday
For large corporate business, contact your account manager13 23 348:30 AM to 5 PM AEST Monday to Friday
For solar, hot water, heating and cooling1300 791 4688 AM to 6PM Monday to Friday
For LPG

For Home 13 35 74

For Business 13 44 27

8 AM to 6 PM Monday to Friday

 

Contact Origin Energy

Origin energy has open lines to meet customer needs any time of the day.  Its website has provisions for customers to access their account through their My Account page.  They can reset their email address and password on the webpage itself.  Customers can also send an email inquiry at [email protected]  They also have an option to contact Origin through their social media channels: Facebook (OriginEnergy) and Twitter (originhelp) for customer service. Facebook and Twitter customer service are available from 7 AM to 9 PM on weekdays and 9 AM to 5 PM on Saturday, excluding public holidays. Origin also has a Twitter account (@originenergy) for news and industry insights. Origin Energy also has the following social media accounts: Instagram, LinkedIn, YouTube and Google+.

 

Origin Energy Phone Number and Customer Service Contact Details

Origin logo

Origin Energy Overview

One company that generates and distributes energy and natural gas to households across Australia is Origin Energy.  Formed on February 2000, this company has made a name for itself in energy exploration, production, power generation, and retailing.

Origin Energy, Australia’s leading energy company is publicly listed in the Australian Stock Exchange (ORG). It ranks somewhere on the Top 20 of the ASX, with around 160,000 shareholders. It has a market capitalisation of around $16 billion. It is currently the foremost provider of energy to homes and businesses in Australia.  It currently has 4.3 million electricity, natural gas and LPG customer accounts, which is more than any other energy company in Australia.  It is also a major energy source in New Zealand and the Pacific. It currently has 6,000 + employees.

Origin energy does four things: exploration and production of energy, energy generation, renewable energy, and selling energy. Origin’s exploration and production portfolio includes Bowen, Surat and Cooper/Eromanga basins, Otway and Bass basins, Browse and Perth basins, Bonaparte and Beetaloo Basins. Origin operates six power stations: Darling Downs Power Station, QLD, Roma Power Station, QLD, Mortlake Power Station, VIC, Ladbroke Grove Power Station, SA, Quarantine Power Station, SA, and Uranquinty Power Station, NSW. Their renewable energy portfolio includes Wind energy, Solar, and Hydroelectricity.  

It is one of the country’s key gas producers and holders of significant gas reserves. Since Origin holds a significant proportion of the Australia’s gas reserves being part of the Australia Pacific LNG joint venture located on the east coast of Australia.

Origin Energy abides by what they call Our Compass, which guides the company in making good decisions.  The Purpose of the company is to always aspire to lead and deliver today’s energy needs.  It also searches and innovates in order to create tomorrow’s energy solutions.  Origin is guided by the following principles:  due care, add value, sustainability, diversity, alignment, and transparency.  The company behaves according to the following values: caring, listening, learning, and delivering.  

Origin has a very clear strategy of connecting resources to markets.  It is targeted on its two businesses with three priorities. These strategies are designed for Origin to improve their performance. Their two business focuses are to be a regional leader in Energy Markets and to have a regionally significant position in natural gas and LNG production. Their three priorities are improving returns and growing renewables, improving competitiveness and delivering growth in natural gas and LNG, and capital management and funding.

Origin uses four key measures to check whether they are adhering to their commitments. The first measure is to the Total Recordable Injury Frequency Rate (TRIFR).  Their current rating is 3.8, which is the lowest ever and a significant improvement from the previous year.  The next measure is total shareholder return for financial performance; the next is net promoter score for customer advocacy.  The last measure is engagement survey for people at Origin. Their current employee engagement score is 52, versus 47 in the previous year.

Origin is an innovative company that has helped more than 75,000 Australians install solar and harness solar energy.  In Victoria, Origin introduced the very first smart energy solutions for the home. It is also the first company in Australia to introduce a residential and business solution for charging electric vehicles.

As Origin looks into the future and considers the growing global demand for energy and concerns for greater energy efficiency, it is working hard to provide sustainable energy solutions for the future.

In fact, Origin was the very first energy company in the entire world to sign up under the ‘We Mean Business’ coalition, a global group that recognizes the transition to low carbon economy to secure sustainable economic growth and prosperity for all. Here are origin’s 7 Carbon Commitments under the coalition: (1) report climate change information in mainstream reports; (2) undertake responsible corporate engagement in climate policy; (3) adopt a science-based emission reduction target which will see the emission intensity of the energy we deliver through our fuel and generation portfolio reduce over time, in line with the IEA 450 scenario; (4) set measures to factor in a cost of carbon internally to materially affect investment decisions to drive down carbon emissions; (5) become Australia’s leading renewable and low carbon energy provider, helping our customers to procure electricity from renewable sources and committing to procure 100 per cent of energy from renewable sources for our office premises and, where possible, all of our other operations by 2050; (6) reduce short-lived climate pollutants; (7) remove commodity-driven deforestation from all supply chains.

Origin Energy Customer Service

Origin is all about ‘Customer First’.  Here are some initiatives that Origin does to meet the needs of their customers: flexible payment options including EasiPay and Direct Debit, managing their accounts online and financial assistance.

Origin sells electricity and gas to retail customers, green energy, which are renewable resources such as wind, biomass, biogass, solar, and mini hydro, and they also sell LPG Australia and the Pacific.

For the home, Origin offers electricity and gas, LPG, solar, hot water, and heating and cooling. For businesses, Origin also offers electricity and gas, LPG and Solar products and services.

Origin customer service handles complaints in a procedural and methodical manner. When a disagreement arises between a team member and a customer, the recommendation is that the first contact would be with a helpful member of the customer service team.  The company also strives to resolve all written complaints as quickly as possible.

origin energy

Origin is also very innovative in the way they do business, which always benefits their customers.  They have introduced extended contact hours for customers to connect with them.  The company also removed exit fees for residential customers and introduced EasiPay for customers to easily manage their bills.

In order to serve less privileged Australians, the company launched Origin Foundation in 2010.  It aims to empower Australian children to reach their potential, with focus on Diversity, Quality of Education, and Training and Development.  It offers help through its Grant Program, Volunteering Program, and Matched Giving.

Origin Energy Contact Numbers

Origin contact numbers and office locations are listed below:

Australian CityAddressTelephone and Fax Numbers
Sydney Head Office

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 9244

Adelaide

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5768

Brisbane

339 Coronation Drive, North Tower

Milton QLD 4064

Tel. (07) 3858 0202

Fax (07) 33697840

Melbourne

321 Exhibition Street

Melbourne VIC 3000

Tel. (03) 9652 5555

Fax (03) 9652 5553

 

Here are Origin contact number and office locations for corporate and operations:

DepartmentAddressTelephone and Fax Numbers
Commercial and Industrial

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

Exploration and Production

Coronation Drive Business Park

135 Coronation Drive

Milton QLD 4064

Tel. (07) 3858 0600

Fax (07) 3369 7840

Energy Pacific

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 8633

Asset Management

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5690

Development

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

General Operations

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5880

Investor Relations

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5448

Fax (02) 9252 1556

 

Here is a list of other Origin contact numbers for specific enquiries:

DivisionPhoneSchedule
General Enquiries and Complaints (residential electricity and gas queries)13 24 61

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturdays

Moving House

13 66 83

+61 8635 3485 (from overseas)

13 MOVE hotline:

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturday and Sunday

Interpreter for Arabic, Korean, Chinese, and Vietnamese1300 137 427
For business – electricity and natural gas1300 661 5448 AM to 6 PM Monday to Friday
For large corporate business, contact your account manager13 23 348:30 AM to 5 PM AEST Monday to Friday
For solar, hot water, heating and cooling1300 791 4688 AM to 6PM Monday to Friday
For LPG

For Home 13 35 74

For Business 13 44 27

8 AM to 6 PM Monday to Friday

 

Contact Origin Energy

Origin energy has open lines to meet customer needs any time of the day.  Its website has provisions for customers to access their account through their My Account page.  They can reset their email address and password on the webpage itself.  Customers can also send an email inquiry at [email protected]  They also have an option to contact Origin through their social media channels: Facebook (OriginEnergy) and Twitter (originhelp) for customer service. Facebook and Twitter customer service are available from 7 AM to 9 PM on weekdays and 9 AM to 5 PM on Saturday, excluding public holidays. Origin also has a Twitter account (@originenergy) for news and industry insights. Origin Energy also has the following social media accounts: Instagram, LinkedIn, YouTube and Google+.

 

Origin Energy Phone Number and Customer Service Contact Details

Origin logo

Origin Energy Overview

One company that generates and distributes energy and natural gas to households across Australia is Origin Energy.  Formed on February 2000, this company has made a name for itself in energy exploration, production, power generation, and retailing.

Origin Energy, Australia’s leading energy company is publicly listed in the Australian Stock Exchange (ORG). It ranks somewhere on the Top 20 of the ASX, with around 160,000 shareholders. It has a market capitalisation of around $16 billion. It is currently the foremost provider of energy to homes and businesses in Australia.  It currently has 4.3 million electricity, natural gas and LPG customer accounts, which is more than any other energy company in Australia.  It is also a major energy source in New Zealand and the Pacific. It currently has 6,000 + employees.

Origin energy does four things: exploration and production of energy, energy generation, renewable energy, and selling energy. Origin’s exploration and production portfolio includes Bowen, Surat and Cooper/Eromanga basins, Otway and Bass basins, Browse and Perth basins, Bonaparte and Beetaloo Basins. Origin operates six power stations: Darling Downs Power Station, QLD, Roma Power Station, QLD, Mortlake Power Station, VIC, Ladbroke Grove Power Station, SA, Quarantine Power Station, SA, and Uranquinty Power Station, NSW. Their renewable energy portfolio includes Wind energy, Solar, and Hydroelectricity.  

It is one of the country’s key gas producers and holders of significant gas reserves. Since Origin holds a significant proportion of the Australia’s gas reserves being part of the Australia Pacific LNG joint venture located on the east coast of Australia.

Origin Energy abides by what they call Our Compass, which guides the company in making good decisions.  The Purpose of the company is to always aspire to lead and deliver today’s energy needs.  It also searches and innovates in order to create tomorrow’s energy solutions.  Origin is guided by the following principles:  due care, add value, sustainability, diversity, alignment, and transparency.  The company behaves according to the following values: caring, listening, learning, and delivering.  

Origin has a very clear strategy of connecting resources to markets.  It is targeted on its two businesses with three priorities. These strategies are designed for Origin to improve their performance. Their two business focuses are to be a regional leader in Energy Markets and to have a regionally significant position in natural gas and LNG production. Their three priorities are improving returns and growing renewables, improving competitiveness and delivering growth in natural gas and LNG, and capital management and funding.

Origin uses four key measures to check whether they are adhering to their commitments. The first measure is to the Total Recordable Injury Frequency Rate (TRIFR).  Their current rating is 3.8, which is the lowest ever and a significant improvement from the previous year.  The next measure is total shareholder return for financial performance; the next is net promoter score for customer advocacy.  The last measure is engagement survey for people at Origin. Their current employee engagement score is 52, versus 47 in the previous year.

Origin is an innovative company that has helped more than 75,000 Australians install solar and harness solar energy.  In Victoria, Origin introduced the very first smart energy solutions for the home. It is also the first company in Australia to introduce a residential and business solution for charging electric vehicles.

As Origin looks into the future and considers the growing global demand for energy and concerns for greater energy efficiency, it is working hard to provide sustainable energy solutions for the future.

In fact, Origin was the very first energy company in the entire world to sign up under the ‘We Mean Business’ coalition, a global group that recognizes the transition to low carbon economy to secure sustainable economic growth and prosperity for all. Here are origin’s 7 Carbon Commitments under the coalition: (1) report climate change information in mainstream reports; (2) undertake responsible corporate engagement in climate policy; (3) adopt a science-based emission reduction target which will see the emission intensity of the energy we deliver through our fuel and generation portfolio reduce over time, in line with the IEA 450 scenario; (4) set measures to factor in a cost of carbon internally to materially affect investment decisions to drive down carbon emissions; (5) become Australia’s leading renewable and low carbon energy provider, helping our customers to procure electricity from renewable sources and committing to procure 100 per cent of energy from renewable sources for our office premises and, where possible, all of our other operations by 2050; (6) reduce short-lived climate pollutants; (7) remove commodity-driven deforestation from all supply chains.

Origin Energy Customer Service

Origin is all about ‘Customer First’.  Here are some initiatives that Origin does to meet the needs of their customers: flexible payment options including EasiPay and Direct Debit, managing their accounts online and financial assistance.

Origin sells electricity and gas to retail customers, green energy, which are renewable resources such as wind, biomass, biogass, solar, and mini hydro, and they also sell LPG Australia and the Pacific.

For the home, Origin offers electricity and gas, LPG, solar, hot water, and heating and cooling. For businesses, Origin also offers electricity and gas, LPG and Solar products and services.

Origin customer service handles complaints in a procedural and methodical manner. When a disagreement arises between a team member and a customer, the recommendation is that the first contact would be with a helpful member of the customer service team.  The company also strives to resolve all written complaints as quickly as possible.

origin energy

Origin is also very innovative in the way they do business, which always benefits their customers.  They have introduced extended contact hours for customers to connect with them.  The company also removed exit fees for residential customers and introduced EasiPay for customers to easily manage their bills.

In order to serve less privileged Australians, the company launched Origin Foundation in 2010.  It aims to empower Australian children to reach their potential, with focus on Diversity, Quality of Education, and Training and Development.  It offers help through its Grant Program, Volunteering Program, and Matched Giving.

Origin Energy Contact Numbers

Origin contact numbers and office locations are listed below:

Australian CityAddressTelephone and Fax Numbers
Sydney Head Office

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 9244

Adelaide

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5768

Brisbane

339 Coronation Drive, North Tower

Milton QLD 4064

Tel. (07) 3858 0202

Fax (07) 33697840

Melbourne

321 Exhibition Street

Melbourne VIC 3000

Tel. (03) 9652 5555

Fax (03) 9652 5553

 

Here are Origin contact number and office locations for corporate and operations:

DepartmentAddressTelephone and Fax Numbers
Commercial and Industrial

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

Exploration and Production

Coronation Drive Business Park

135 Coronation Drive

Milton QLD 4064

Tel. (07) 3858 0600

Fax (07) 3369 7840

Energy Pacific

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 8633

Asset Management

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5690

Development

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

General Operations

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5880

Investor Relations

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5448

Fax (02) 9252 1556

 

Here is a list of other Origin contact numbers for specific enquiries:

DivisionPhoneSchedule
General Enquiries and Complaints (residential electricity and gas queries)13 24 61

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturdays

Moving House

13 66 83

+61 8635 3485 (from overseas)

13 MOVE hotline:

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturday and Sunday

Interpreter for Arabic, Korean, Chinese, and Vietnamese1300 137 427
For business – electricity and natural gas1300 661 5448 AM to 6 PM Monday to Friday
For large corporate business, contact your account manager13 23 348:30 AM to 5 PM AEST Monday to Friday
For solar, hot water, heating and cooling1300 791 4688 AM to 6PM Monday to Friday
For LPG

For Home 13 35 74

For Business 13 44 27

8 AM to 6 PM Monday to Friday

 

Contact Origin Energy

Origin energy has open lines to meet customer needs any time of the day.  Its website has provisions for customers to access their account through their My Account page.  They can reset their email address and password on the webpage itself.  Customers can also send an email inquiry at [email protected]  They also have an option to contact Origin through their social media channels: Facebook (OriginEnergy) and Twitter (originhelp) for customer service. Facebook and Twitter customer service are available from 7 AM to 9 PM on weekdays and 9 AM to 5 PM on Saturday, excluding public holidays. Origin also has a Twitter account (@originenergy) for news and industry insights. Origin Energy also has the following social media accounts: Instagram, LinkedIn, YouTube and Google+.

 

Origin Energy Phone Number and Customer Service Contact Details

Origin logo

Origin Energy Overview

One company that generates and distributes energy and natural gas to households across Australia is Origin Energy.  Formed on February 2000, this company has made a name for itself in energy exploration, production, power generation, and retailing.

Origin Energy, Australia’s leading energy company is publicly listed in the Australian Stock Exchange (ORG). It ranks somewhere on the Top 20 of the ASX, with around 160,000 shareholders. It has a market capitalisation of around $16 billion. It is currently the foremost provider of energy to homes and businesses in Australia.  It currently has 4.3 million electricity, natural gas and LPG customer accounts, which is more than any other energy company in Australia.  It is also a major energy source in New Zealand and the Pacific. It currently has 6,000 + employees.

Origin energy does four things: exploration and production of energy, energy generation, renewable energy, and selling energy. Origin’s exploration and production portfolio includes Bowen, Surat and Cooper/Eromanga basins, Otway and Bass basins, Browse and Perth basins, Bonaparte and Beetaloo Basins. Origin operates six power stations: Darling Downs Power Station, QLD, Roma Power Station, QLD, Mortlake Power Station, VIC, Ladbroke Grove Power Station, SA, Quarantine Power Station, SA, and Uranquinty Power Station, NSW. Their renewable energy portfolio includes Wind energy, Solar, and Hydroelectricity.  

It is one of the country’s key gas producers and holders of significant gas reserves. Since Origin holds a significant proportion of the Australia’s gas reserves being part of the Australia Pacific LNG joint venture located on the east coast of Australia.

Origin Energy abides by what they call Our Compass, which guides the company in making good decisions.  The Purpose of the company is to always aspire to lead and deliver today’s energy needs.  It also searches and innovates in order to create tomorrow’s energy solutions.  Origin is guided by the following principles:  due care, add value, sustainability, diversity, alignment, and transparency.  The company behaves according to the following values: caring, listening, learning, and delivering.  

Origin has a very clear strategy of connecting resources to markets.  It is targeted on its two businesses with three priorities. These strategies are designed for Origin to improve their performance. Their two business focuses are to be a regional leader in Energy Markets and to have a regionally significant position in natural gas and LNG production. Their three priorities are improving returns and growing renewables, improving competitiveness and delivering growth in natural gas and LNG, and capital management and funding.

Origin uses four key measures to check whether they are adhering to their commitments. The first measure is to the Total Recordable Injury Frequency Rate (TRIFR).  Their current rating is 3.8, which is the lowest ever and a significant improvement from the previous year.  The next measure is total shareholder return for financial performance; the next is net promoter score for customer advocacy.  The last measure is engagement survey for people at Origin. Their current employee engagement score is 52, versus 47 in the previous year.

Origin is an innovative company that has helped more than 75,000 Australians install solar and harness solar energy.  In Victoria, Origin introduced the very first smart energy solutions for the home. It is also the first company in Australia to introduce a residential and business solution for charging electric vehicles.

As Origin looks into the future and considers the growing global demand for energy and concerns for greater energy efficiency, it is working hard to provide sustainable energy solutions for the future.

In fact, Origin was the very first energy company in the entire world to sign up under the ‘We Mean Business’ coalition, a global group that recognizes the transition to low carbon economy to secure sustainable economic growth and prosperity for all. Here are origin’s 7 Carbon Commitments under the coalition: (1) report climate change information in mainstream reports; (2) undertake responsible corporate engagement in climate policy; (3) adopt a science-based emission reduction target which will see the emission intensity of the energy we deliver through our fuel and generation portfolio reduce over time, in line with the IEA 450 scenario; (4) set measures to factor in a cost of carbon internally to materially affect investment decisions to drive down carbon emissions; (5) become Australia’s leading renewable and low carbon energy provider, helping our customers to procure electricity from renewable sources and committing to procure 100 per cent of energy from renewable sources for our office premises and, where possible, all of our other operations by 2050; (6) reduce short-lived climate pollutants; (7) remove commodity-driven deforestation from all supply chains.

Origin Energy Customer Service

Origin is all about ‘Customer First’.  Here are some initiatives that Origin does to meet the needs of their customers: flexible payment options including EasiPay and Direct Debit, managing their accounts online and financial assistance.

Origin sells electricity and gas to retail customers, green energy, which are renewable resources such as wind, biomass, biogass, solar, and mini hydro, and they also sell LPG Australia and the Pacific.

For the home, Origin offers electricity and gas, LPG, solar, hot water, and heating and cooling. For businesses, Origin also offers electricity and gas, LPG and Solar products and services.

Origin customer service handles complaints in a procedural and methodical manner. When a disagreement arises between a team member and a customer, the recommendation is that the first contact would be with a helpful member of the customer service team.  The company also strives to resolve all written complaints as quickly as possible.

origin energy

Origin is also very innovative in the way they do business, which always benefits their customers.  They have introduced extended contact hours for customers to connect with them.  The company also removed exit fees for residential customers and introduced EasiPay for customers to easily manage their bills.

In order to serve less privileged Australians, the company launched Origin Foundation in 2010.  It aims to empower Australian children to reach their potential, with focus on Diversity, Quality of Education, and Training and Development.  It offers help through its Grant Program, Volunteering Program, and Matched Giving.

Origin Energy Contact Numbers

Origin contact numbers and office locations are listed below:

Australian CityAddressTelephone and Fax Numbers
Sydney Head Office

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 9244

Adelaide

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5768

Brisbane

339 Coronation Drive, North Tower

Milton QLD 4064

Tel. (07) 3858 0202

Fax (07) 33697840

Melbourne

321 Exhibition Street

Melbourne VIC 3000

Tel. (03) 9652 5555

Fax (03) 9652 5553

 

Here are Origin contact number and office locations for corporate and operations:

DepartmentAddressTelephone and Fax Numbers
Commercial and Industrial

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

Exploration and Production

Coronation Drive Business Park

135 Coronation Drive

Milton QLD 4064

Tel. (07) 3858 0600

Fax (07) 3369 7840

Energy Pacific

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 8633

Asset Management

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5690

Development

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

General Operations

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5880

Investor Relations

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5448

Fax (02) 9252 1556

 

Here is a list of other Origin contact numbers for specific enquiries:

DivisionPhoneSchedule
General Enquiries and Complaints (residential electricity and gas queries)13 24 61

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturdays

Moving House

13 66 83

+61 8635 3485 (from overseas)

13 MOVE hotline:

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturday and Sunday

Interpreter for Arabic, Korean, Chinese, and Vietnamese1300 137 427
For business – electricity and natural gas1300 661 5448 AM to 6 PM Monday to Friday
For large corporate business, contact your account manager13 23 348:30 AM to 5 PM AEST Monday to Friday
For solar, hot water, heating and cooling1300 791 4688 AM to 6PM Monday to Friday
For LPG

For Home 13 35 74

For Business 13 44 27

8 AM to 6 PM Monday to Friday

 

Contact Origin Energy

Origin energy has open lines to meet customer needs any time of the day.  Its website has provisions for customers to access their account through their My Account page.  They can reset their email address and password on the webpage itself.  Customers can also send an email inquiry at [email protected]  They also have an option to contact Origin through their social media channels: Facebook (OriginEnergy) and Twitter (originhelp) for customer service. Facebook and Twitter customer service are available from 7 AM to 9 PM on weekdays and 9 AM to 5 PM on Saturday, excluding public holidays. Origin also has a Twitter account (@originenergy) for news and industry insights. Origin Energy also has the following social media accounts: Instagram, LinkedIn, YouTube and Google+.

 

Origin Energy Phone Number and Customer Service Contact Details

Origin logo

Origin Energy Overview

One company that generates and distributes energy and natural gas to households across Australia is Origin Energy.  Formed on February 2000, this company has made a name for itself in energy exploration, production, power generation, and retailing.

Origin Energy, Australia’s leading energy company is publicly listed in the Australian Stock Exchange (ORG). It ranks somewhere on the Top 20 of the ASX, with around 160,000 shareholders. It has a market capitalisation of around $16 billion. It is currently the foremost provider of energy to homes and businesses in Australia.  It currently has 4.3 million electricity, natural gas and LPG customer accounts, which is more than any other energy company in Australia.  It is also a major energy source in New Zealand and the Pacific. It currently has 6,000 + employees.

Origin energy does four things: exploration and production of energy, energy generation, renewable energy, and selling energy. Origin’s exploration and production portfolio includes Bowen, Surat and Cooper/Eromanga basins, Otway and Bass basins, Browse and Perth basins, Bonaparte and Beetaloo Basins. Origin operates six power stations: Darling Downs Power Station, QLD, Roma Power Station, QLD, Mortlake Power Station, VIC, Ladbroke Grove Power Station, SA, Quarantine Power Station, SA, and Uranquinty Power Station, NSW. Their renewable energy portfolio includes Wind energy, Solar, and Hydroelectricity.  

It is one of the country’s key gas producers and holders of significant gas reserves. Since Origin holds a significant proportion of the Australia’s gas reserves being part of the Australia Pacific LNG joint venture located on the east coast of Australia.

Origin Energy abides by what they call Our Compass, which guides the company in making good decisions.  The Purpose of the company is to always aspire to lead and deliver today’s energy needs.  It also searches and innovates in order to create tomorrow’s energy solutions.  Origin is guided by the following principles:  due care, add value, sustainability, diversity, alignment, and transparency.  The company behaves according to the following values: caring, listening, learning, and delivering.  

Origin has a very clear strategy of connecting resources to markets.  It is targeted on its two businesses with three priorities. These strategies are designed for Origin to improve their performance. Their two business focuses are to be a regional leader in Energy Markets and to have a regionally significant position in natural gas and LNG production. Their three priorities are improving returns and growing renewables, improving competitiveness and delivering growth in natural gas and LNG, and capital management and funding.

Origin uses four key measures to check whether they are adhering to their commitments. The first measure is to the Total Recordable Injury Frequency Rate (TRIFR).  Their current rating is 3.8, which is the lowest ever and a significant improvement from the previous year.  The next measure is total shareholder return for financial performance; the next is net promoter score for customer advocacy.  The last measure is engagement survey for people at Origin. Their current employee engagement score is 52, versus 47 in the previous year.

Origin is an innovative company that has helped more than 75,000 Australians install solar and harness solar energy.  In Victoria, Origin introduced the very first smart energy solutions for the home. It is also the first company in Australia to introduce a residential and business solution for charging electric vehicles.

As Origin looks into the future and considers the growing global demand for energy and concerns for greater energy efficiency, it is working hard to provide sustainable energy solutions for the future.

In fact, Origin was the very first energy company in the entire world to sign up under the ‘We Mean Business’ coalition, a global group that recognizes the transition to low carbon economy to secure sustainable economic growth and prosperity for all. Here are origin’s 7 Carbon Commitments under the coalition: (1) report climate change information in mainstream reports; (2) undertake responsible corporate engagement in climate policy; (3) adopt a science-based emission reduction target which will see the emission intensity of the energy we deliver through our fuel and generation portfolio reduce over time, in line with the IEA 450 scenario; (4) set measures to factor in a cost of carbon internally to materially affect investment decisions to drive down carbon emissions; (5) become Australia’s leading renewable and low carbon energy provider, helping our customers to procure electricity from renewable sources and committing to procure 100 per cent of energy from renewable sources for our office premises and, where possible, all of our other operations by 2050; (6) reduce short-lived climate pollutants; (7) remove commodity-driven deforestation from all supply chains.

Origin Energy Customer Service

Origin is all about ‘Customer First’.  Here are some initiatives that Origin does to meet the needs of their customers: flexible payment options including EasiPay and Direct Debit, managing their accounts online and financial assistance.

Origin sells electricity and gas to retail customers, green energy, which are renewable resources such as wind, biomass, biogass, solar, and mini hydro, and they also sell LPG Australia and the Pacific.

For the home, Origin offers electricity and gas, LPG, solar, hot water, and heating and cooling. For businesses, Origin also offers electricity and gas, LPG and Solar products and services.

Origin customer service handles complaints in a procedural and methodical manner. When a disagreement arises between a team member and a customer, the recommendation is that the first contact would be with a helpful member of the customer service team.  The company also strives to resolve all written complaints as quickly as possible.

origin energy

Origin is also very innovative in the way they do business, which always benefits their customers.  They have introduced extended contact hours for customers to connect with them.  The company also removed exit fees for residential customers and introduced EasiPay for customers to easily manage their bills.

In order to serve less privileged Australians, the company launched Origin Foundation in 2010.  It aims to empower Australian children to reach their potential, with focus on Diversity, Quality of Education, and Training and Development.  It offers help through its Grant Program, Volunteering Program, and Matched Giving.

Origin Energy Contact Numbers

Origin contact numbers and office locations are listed below:

Australian CityAddressTelephone and Fax Numbers
Sydney Head Office

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 9244

Adelaide

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5768

Brisbane

339 Coronation Drive, North Tower

Milton QLD 4064

Tel. (07) 3858 0202

Fax (07) 33697840

Melbourne

321 Exhibition Street

Melbourne VIC 3000

Tel. (03) 9652 5555

Fax (03) 9652 5553

 

Here are Origin contact number and office locations for corporate and operations:

DepartmentAddressTelephone and Fax Numbers
Commercial and Industrial

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

Exploration and Production

Coronation Drive Business Park

135 Coronation Drive

Milton QLD 4064

Tel. (07) 3858 0600

Fax (07) 3369 7840

Energy Pacific

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5000

Fax (02) 9252 8633

Asset Management

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5690

Development

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5800

Fax (08) 8217 5855

General Operations

100 Waymouth Street,

Adelaide SA 5000

Tel. (08) 8217 5211

Fax (08) 8217 5880

Investor Relations

Level 45 Australia Square

264-278 George Street

Sydney NSW 2000

Tel. (02) 8345 5448

Fax (02) 9252 1556

 

Here is a list of other Origin contact numbers for specific enquiries:

DivisionPhoneSchedule
General Enquiries and Complaints (residential electricity and gas queries)13 24 61

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturdays

Moving House

13 66 83

+61 8635 3485 (from overseas)

13 MOVE hotline:

7 AM to 9 PM Monday to Friday

9 AM to 5 PM Saturday and Sunday

Interpreter for Arabic, Korean, Chinese, and Vietnamese1300 137 427
For business – electricity and natural gas1300 661 5448 AM to 6 PM Monday to Friday
For large corporate business, contact your account manager13 23 348:30 AM to 5 PM AEST Monday to Friday
For solar, hot water, heating and cooling1300 791 4688 AM to 6PM Monday to Friday
For LPG

For Home 13 35 74

For Business 13 44 27

8 AM to 6 PM Monday to Friday

 

Contact Origin Energy

Origin energy has open lines to meet customer needs any time of the day.  Its website has provisions for customers to access their account through their My Account page.  They can reset their email address and password on the webpage itself.  Customers can also send an email inquiry at [email protected]  They also have an option to contact Origin through their social media channels: Facebook (OriginEnergy) and Twitter (originhelp) for customer service. Facebook and Twitter customer service are available from 7 AM to 9 PM on weekdays and 9 AM to 5 PM on Saturday, excluding public holidays. Origin also has a Twitter account (@originenergy) for news and industry insights. Origin Energy also has the following social media accounts: Instagram, LinkedIn, YouTube and Google+.

 

AGL Phone Number and Customer Service Contact Details

agl logo

 

AGL Overview

According to AGL, keeping warm shouldn’t burn a hole in your pocket. AGL is publicly traded at the Australian Stock Exchange as AGL under the energy and utilities industry. It is the largest and second oldest listed ASX owner, operator and developer of renewable energy generation in the country. AGL is an elite S&P/ASX 50 company. With almost 3, 500 employees as of 2016, the company announced revenue of $11.50 billion. It currently serves more than 3.5 million customers across Australia.

Since 1837, AGL Energy has been providing Australians with energy products and services.  AGL’s energy products include energy, natural gas, wind power, hydroelectricity, and coal seam gas. Its energy services include electricity generation, electricity distribution, electricity retailing, and natural gas distribution and retailing. This 180 year history of AGL makes the company at the forefront of Australia’s energy innovation. Starting as The Australian Gas Light Company, it turned on Sydney’s first gas street lamp in 1841 and launched the world’s largest power plant in 2016.

Now, AGL has a diverse power generation portfolio.  This portfolio includes base, peaking and intermediate generation plants.  The energy sources include traditional thermal generation, natural gas and storage and renewable sources such as hydro, wind, landfill gas, solar and biomass.

AGL has always led in energy innovation and technology by providing renewable energy solutions.  AGL has two key strategic imperatives that they are committed to: (1) prospering in a carbon-constrained future and (2) building customer advocacy.

Following a review of gas assets, AGL made a strategic decision that exploration and production of natural gas assets will no longer be a core business of the company.  This is because of the volatility of commodity prices. AGL CEO Andy Vesey announced that the company would focus on its core competencies in order to meet changing customer needs and expectations. Andy Vesey, Chief Executive Officer knows what he’s talking about as he has over 30 years’ experience in the energy industry.

AGL is one of the biggest energy companies in Australia. It strives to change Australia’s energy future. Some of its innovative initiatives are Yalumba, South Australia’s generation of 2,000 watts of electricity with solar installation in their vineyards.  This initiative saves 1,100 tonnes of CO2. Another energy initiative of AGL is the world’s largest virtual power plant that has 1,000 connected batteries installed in businesses and homes in South Australia. With over $3 billion worth of energy investments, this includes AGL’s Nyngan and Broken Hill solar plants.

AGL also has an Affordability Initiative which aims to improve customer experience, including an investment of $6 million over the next three years, particularly for hard-up customers.

AGL Customer Service

agl mobileThe business definition of AGL is geared towards its customers, which is at the heart of everything that they do.  AGL’s statement ‘Harness insights to enrich the customer’s energy experience’ makes them prioritize their customers’ well-being. AGL also contribute to and support the communities where it operates.

AGL has four commitments and promises to its customers.  (1) to deliver quality service; (2) to provide value for money; (3) to understand their needs and meet them; (4) to be there with answers when needed. AGL assures its customers that these are not empty promises because they seriously have a tool that measures these four commitments and publishes them in their annual Sustainability Report. Part of AGL’s passionate customer support is arranging informal customer discussions.

AGL’s residential energy plans include Electricity and Gas Plans and Solar Energy Plans. For business customers, AGL Energy Services include solar energy, Boilers, Electric Vehicles, Power Factor Correction, Lighting, and Alternative Fuels.  AGL serves both large and small and medium businesses.

AGL Electricity and Gas Plans for the home includes energy price factsheets that assist customers in knowing different tariff rates so that they have an idea how much they need to pay for electricity and gas consumption. NSW Electricity Plans include AGL Savers, AGL Everyday, and AGL Savers Plus. All these plans have flexible billing options, 12-month energy plan period and a variable rate. There are two NSW Gas Plans, AGL Savers and AGL Everyday.  Plan details with monthly billing and eBilling and a 12 month energy plan period.  AGL Savers has variable rates and AGL Everyday has fixed rates.

AGL’s solar energy plans for homes and businesses include an energy ecosystem that aims to give customers the power to harness and monitor their renewable energy source. AGL creates tailored solar solutions for homes and businesses, depending on their needs and preferences. Their solar products include solar panels and inverters, energy storage, solar monitoring and solar smart plan.

AGL is taking concrete steps towards reducing greenhouse gas emissions and also provides its customers with secure and affordable energy.

AGL has made power payments easier, which is important for the company so that customers will not have the shock of a high bill. Customers are able to access their own power management bills with their own simple smartphone app which can be downloaded through Google Play or the App Store, depending on the mobile device.

Some of AGL’s bill shock initiatives for home customers are consideration of peak period when heating, cooling and other seasonal factors come into play. Projected energy consumptions are also made based on a customer’s history and rounded off into identical payments, so there are no peaks and valleys.  For new customers, AGL gets energy consumption history with a demographic snapshot and calculates accordingly.  Customers also get to choose payment frequency – weekly, fortnightly, or monthly instalments.

The AGL mobile app can tap into customers’ digital smart meters, which gives updates on energy usage. The My Account portal on the app or AGL website gives a complete picture of energy consumption in a customer’s home. Customers with AGL Solar Command can access real-time solar production versus its potential.

AGL’s Energy App is made for an AGL customer who wants to track their electricity and usage details, view their account balance online, view their current and historical bills, and pay their bills on the go through their credit card or PayPal.  For customers with digital meters, they can also view their electricity usage daily, monthly, weekly, or yearly through the app. They can also set usage alerts.

Customers have a chance to support clean energy sources with AGL Green Choice. This will reduce impact on the environment, and it is an affordable choice from as low as $1.10 per week.

 

AGL Contact Numbers

AGL contact numbers are geared towards serving its customers and supporting them in any way they could.

Customers can call AGL  Anytime, 24 hours a day, 7 days a week with this hotline number: 131 245.

Here is a list of other AGL contact numbers for other specific enquiries:

DivisionPhoneSchedule
General Enquiries131 245Available 24/7
Help for Emergencies and Outages Home (New South Wales)
Gas – Distributed by Jemena Gas Networks131 909
Electricity –Distributed by Endeavour Energy131 003
Electricity –Distributed by Ausgrid 131 338
Electricity – Distributed by Essential Energy 132 808
Hot Water Emergency –Distributed by Appliances and Tradespeople132 404
Residential Gas and Electricity Enquiries

131 245

+613 8633 6000 (from overseas)

Available 24/7
Gas Supply and Meter Problems131 245

Available 24/7

Call this number for the following problems:

  • No gas
  • Gas has been disconnected in error
  • Stolen meter
  • Meter re-light
Customer Service for Electricity and Gas Plans (Home)1300 710 681Available 24/7
Residential Hotline – Solar Monitoring1300 377 118
Investor Relations Manager Nicole Rizgalla

Direct: +61 2 9921 2691

Mobile: 0400 488 836

Senior Media Manager

Kathryn Lamond

Direct: +61 2 9921 2170

Mobile: +61 0 424 465 464

Bill Payments1300 657 386
AGL Appliances and Tradespeople131 766
Emergency  Service000
Water Emergencies131 766
Hearing Impaired Customers133 677Phone National Relay Service and quote 131 245
AGL Solar1300 377 118
AGL Green Choice1300 740 041Available 24/7

 

Contact AGL

AGL customer service provides customers with answers to frequently asked questions.  Some examples of frequently asked questions are, ‘What should I do if there is a gas leak?’ and I‘m experiencing trouble with my hot water service, what should I do?’ Other important FAQs with very useful answers pertain to online scams and estimated bills.

The AGL website has a community page that has discussions about various topics, knowledge base and blogs so that customers can access answers to their questions anytime.  This online community is collaborative and respectful of each other, and its only aim is to provide much needed AGL-related information to other users.

AGL also has online chat support for important enquiries. An AGL representative is ready to chat with customers 24/7.

AGL is also on social media.  Like AGL on Facebook (AGL Energy), where a customer service representative will assist with enquiries and concerns from 6:00 AM to 11:00 PM. Customers can send a message through Facebook messenger (@aglenergy). AGL is also on Twitter. Customers can also send a tweet to @AGLenergy. To watch original videos, customers can subscribe to AGL’s YouTube Account (AGL Energy).  AGL’s LinkedIn account is AGL Energy. For important industry updates and information, subscribe to the AGL blog (http://aglblog.com.au/).

 

AGL Phone Number and Customer Service Contact Details

agl logo

 

AGL Overview

According to AGL, keeping warm shouldn’t burn a hole in your pocket. AGL is publicly traded at the Australian Stock Exchange as AGL under the energy and utilities industry. It is the largest and second oldest listed ASX owner, operator and developer of renewable energy generation in the country. AGL is an elite S&P/ASX 50 company. With almost 3, 500 employees as of 2016, the company announced revenue of $11.50 billion. It currently serves more than 3.5 million customers across Australia.

Since 1837, AGL Energy has been providing Australians with energy products and services.  AGL’s energy products include energy, natural gas, wind power, hydroelectricity, and coal seam gas. Its energy services include electricity generation, electricity distribution, electricity retailing, and natural gas distribution and retailing. This 180 year history of AGL makes the company at the forefront of Australia’s energy innovation. Starting as The Australian Gas Light Company, it turned on Sydney’s first gas street lamp in 1841 and launched the world’s largest power plant in 2016.

Now, AGL has a diverse power generation portfolio.  This portfolio includes base, peaking and intermediate generation plants.  The energy sources include traditional thermal generation, natural gas and storage and renewable sources such as hydro, wind, landfill gas, solar and biomass.

AGL has always led in energy innovation and technology by providing renewable energy solutions.  AGL has two key strategic imperatives that they are committed to: (1) prospering in a carbon-constrained future and (2) building customer advocacy.

Following a review of gas assets, AGL made a strategic decision that exploration and production of natural gas assets will no longer be a core business of the company.  This is because of the volatility of commodity prices. AGL CEO Andy Vesey announced that the company would focus on its core competencies in order to meet changing customer needs and expectations. Andy Vesey, Chief Executive Officer knows what he’s talking about as he has over 30 years’ experience in the energy industry.

AGL is one of the biggest energy companies in Australia. It strives to change Australia’s energy future. Some of its innovative initiatives are Yalumba, South Australia’s generation of 2,000 watts of electricity with solar installation in their vineyards.  This initiative saves 1,100 tonnes of CO2. Another energy initiative of AGL is the world’s largest virtual power plant that has 1,000 connected batteries installed in businesses and homes in South Australia. With over $3 billion worth of energy investments, this includes AGL’s Nyngan and Broken Hill solar plants.

AGL also has an Affordability Initiative which aims to improve customer experience, including an investment of $6 million over the next three years, particularly for hard-up customers.

AGL Customer Service

agl mobileThe business definition of AGL is geared towards its customers, which is at the heart of everything that they do.  AGL’s statement ‘Harness insights to enrich the customer’s energy experience’ makes them prioritize their customers’ well-being. AGL also contribute to and support the communities where it operates.

AGL has four commitments and promises to its customers.  (1) to deliver quality service; (2) to provide value for money; (3) to understand their needs and meet them; (4) to be there with answers when needed. AGL assures its customers that these are not empty promises because they seriously have a tool that measures these four commitments and publishes them in their annual Sustainability Report. Part of AGL’s passionate customer support is arranging informal customer discussions.

AGL’s residential energy plans include Electricity and Gas Plans and Solar Energy Plans. For business customers, AGL Energy Services include solar energy, Boilers, Electric Vehicles, Power Factor Correction, Lighting, and Alternative Fuels.  AGL serves both large and small and medium businesses.

AGL Electricity and Gas Plans for the home includes energy price factsheets that assist customers in knowing different tariff rates so that they have an idea how much they need to pay for electricity and gas consumption. NSW Electricity Plans include AGL Savers, AGL Everyday, and AGL Savers Plus. All these plans have flexible billing options, 12-month energy plan period and a variable rate. There are two NSW Gas Plans, AGL Savers and AGL Everyday.  Plan details with monthly billing and eBilling and a 12 month energy plan period.  AGL Savers has variable rates and AGL Everyday has fixed rates.

AGL’s solar energy plans for homes and businesses include an energy ecosystem that aims to give customers the power to harness and monitor their renewable energy source. AGL creates tailored solar solutions for homes and businesses, depending on their needs and preferences. Their solar products include solar panels and inverters, energy storage, solar monitoring and solar smart plan.

AGL is taking concrete steps towards reducing greenhouse gas emissions and also provides its customers with secure and affordable energy.

AGL has made power payments easier, which is important for the company so that customers will not have the shock of a high bill. Customers are able to access their own power management bills with their own simple smartphone app which can be downloaded through Google Play or the App Store, depending on the mobile device.

Some of AGL’s bill shock initiatives for home customers are consideration of peak period when heating, cooling and other seasonal factors come into play. Projected energy consumptions are also made based on a customer’s history and rounded off into identical payments, so there are no peaks and valleys.  For new customers, AGL gets energy consumption history with a demographic snapshot and calculates accordingly.  Customers also get to choose payment frequency – weekly, fortnightly, or monthly instalments.

The AGL mobile app can tap into customers’ digital smart meters, which gives updates on energy usage. The My Account portal on the app or AGL website gives a complete picture of energy consumption in a customer’s home. Customers with AGL Solar Command can access real-time solar production versus its potential.

AGL’s Energy App is made for an AGL customer who wants to track their electricity and usage details, view their account balance online, view their current and historical bills, and pay their bills on the go through their credit card or PayPal.  For customers with digital meters, they can also view their electricity usage daily, monthly, weekly, or yearly through the app. They can also set usage alerts.

Customers have a chance to support clean energy sources with AGL Green Choice. This will reduce impact on the environment, and it is an affordable choice from as low as $1.10 per week.

 

AGL Contact Numbers

AGL contact numbers are geared towards serving its customers and supporting them in any way they could.

Customers can call AGL  Anytime, 24 hours a day, 7 days a week with this hotline number: 131 245.

Here is a list of other AGL contact numbers for other specific enquiries:

DivisionPhoneSchedule
General Enquiries131 245Available 24/7
Help for Emergencies and Outages Home (New South Wales)
Gas – Distributed by Jemena Gas Networks131 909
Electricity –Distributed by Endeavour Energy131 003
Electricity –Distributed by Ausgrid 131 338
Electricity – Distributed by Essential Energy 132 808
Hot Water Emergency –Distributed by Appliances and Tradespeople132 404
Residential Gas and Electricity Enquiries

131 245

+613 8633 6000 (from overseas)

Available 24/7
Gas Supply and Meter Problems131 245

Available 24/7

Call this number for the following problems:

  • No gas
  • Gas has been disconnected in error
  • Stolen meter
  • Meter re-light
Customer Service for Electricity and Gas Plans (Home)1300 710 681Available 24/7
Residential Hotline – Solar Monitoring1300 377 118
Investor Relations Manager Nicole Rizgalla

Direct: +61 2 9921 2691

Mobile: 0400 488 836

Senior Media Manager

Kathryn Lamond

Direct: +61 2 9921 2170

Mobile: +61 0 424 465 464

Bill Payments1300 657 386
AGL Appliances and Tradespeople131 766
Emergency  Service000
Water Emergencies131 766
Hearing Impaired Customers133 677Phone National Relay Service and quote 131 245
AGL Solar1300 377 118
AGL Green Choice1300 740 041Available 24/7

 

Contact AGL

AGL customer service provides customers with answers to frequently asked questions.  Some examples of frequently asked questions are, ‘What should I do if there is a gas leak?’ and I‘m experiencing trouble with my hot water service, what should I do?’ Other important FAQs with very useful answers pertain to online scams and estimated bills.

The AGL website has a community page that has discussions about various topics, knowledge base and blogs so that customers can access answers to their questions anytime.  This online community is collaborative and respectful of each other, and its only aim is to provide much needed AGL-related information to other users.

AGL also has online chat support for important enquiries. An AGL representative is ready to chat with customers 24/7.

AGL is also on social media.  Like AGL on Facebook (AGL Energy), where a customer service representative will assist with enquiries and concerns from 6:00 AM to 11:00 PM. Customers can send a message through Facebook messenger (@aglenergy). AGL is also on Twitter. Customers can also send a tweet to @AGLenergy. To watch original videos, customers can subscribe to AGL’s YouTube Account (AGL Energy).  AGL’s LinkedIn account is AGL Energy. For important industry updates and information, subscribe to the AGL blog (http://aglblog.com.au/).

 

AGL Phone Number and Customer Service Contact Details

agl logo

 

AGL Overview

According to AGL, keeping warm shouldn’t burn a hole in your pocket. AGL is publicly traded at the Australian Stock Exchange as AGL under the energy and utilities industry. It is the largest and second oldest listed ASX owner, operator and developer of renewable energy generation in the country. AGL is an elite S&P/ASX 50 company. With almost 3, 500 employees as of 2016, the company announced revenue of $11.50 billion. It currently serves more than 3.5 million customers across Australia.

Since 1837, AGL Energy has been providing Australians with energy products and services.  AGL’s energy products include energy, natural gas, wind power, hydroelectricity, and coal seam gas. Its energy services include electricity generation, electricity distribution, electricity retailing, and natural gas distribution and retailing. This 180 year history of AGL makes the company at the forefront of Australia’s energy innovation. Starting as The Australian Gas Light Company, it turned on Sydney’s first gas street lamp in 1841 and launched the world’s largest power plant in 2016.

Now, AGL has a diverse power generation portfolio.  This portfolio includes base, peaking and intermediate generation plants.  The energy sources include traditional thermal generation, natural gas and storage and renewable sources such as hydro, wind, landfill gas, solar and biomass.

AGL has always led in energy innovation and technology by providing renewable energy solutions.  AGL has two key strategic imperatives that they are committed to: (1) prospering in a carbon-constrained future and (2) building customer advocacy.

Following a review of gas assets, AGL made a strategic decision that exploration and production of natural gas assets will no longer be a core business of the company.  This is because of the volatility of commodity prices. AGL CEO Andy Vesey announced that the company would focus on its core competencies in order to meet changing customer needs and expectations. Andy Vesey, Chief Executive Officer knows what he’s talking about as he has over 30 years’ experience in the energy industry.

AGL is one of the biggest energy companies in Australia. It strives to change Australia’s energy future. Some of its innovative initiatives are Yalumba, South Australia’s generation of 2,000 watts of electricity with solar installation in their vineyards.  This initiative saves 1,100 tonnes of CO2. Another energy initiative of AGL is the world’s largest virtual power plant that has 1,000 connected batteries installed in businesses and homes in South Australia. With over $3 billion worth of energy investments, this includes AGL’s Nyngan and Broken Hill solar plants.

AGL also has an Affordability Initiative which aims to improve customer experience, including an investment of $6 million over the next three years, particularly for hard-up customers.

AGL Customer Service

agl mobileThe business definition of AGL is geared towards its customers, which is at the heart of everything that they do.  AGL’s statement ‘Harness insights to enrich the customer’s energy experience’ makes them prioritize their customers’ well-being. AGL also contribute to and support the communities where it operates.

AGL has four commitments and promises to its customers.  (1) to deliver quality service; (2) to provide value for money; (3) to understand their needs and meet them; (4) to be there with answers when needed. AGL assures its customers that these are not empty promises because they seriously have a tool that measures these four commitments and publishes them in their annual Sustainability Report. Part of AGL’s passionate customer support is arranging informal customer discussions.

AGL’s residential energy plans include Electricity and Gas Plans and Solar Energy Plans. For business customers, AGL Energy Services include solar energy, Boilers, Electric Vehicles, Power Factor Correction, Lighting, and Alternative Fuels.  AGL serves both large and small and medium businesses.

AGL Electricity and Gas Plans for the home includes energy price factsheets that assist customers in knowing different tariff rates so that they have an idea how much they need to pay for electricity and gas consumption. NSW Electricity Plans include AGL Savers, AGL Everyday, and AGL Savers Plus. All these plans have flexible billing options, 12-month energy plan period and a variable rate. There are two NSW Gas Plans, AGL Savers and AGL Everyday.  Plan details with monthly billing and eBilling and a 12 month energy plan period.  AGL Savers has variable rates and AGL Everyday has fixed rates.

AGL’s solar energy plans for homes and businesses include an energy ecosystem that aims to give customers the power to harness and monitor their renewable energy source. AGL creates tailored solar solutions for homes and businesses, depending on their needs and preferences. Their solar products include solar panels and inverters, energy storage, solar monitoring and solar smart plan.

AGL is taking concrete steps towards reducing greenhouse gas emissions and also provides its customers with secure and affordable energy.

AGL has made power payments easier, which is important for the company so that customers will not have the shock of a high bill. Customers are able to access their own power management bills with their own simple smartphone app which can be downloaded through Google Play or the App Store, depending on the mobile device.

Some of AGL’s bill shock initiatives for home customers are consideration of peak period when heating, cooling and other seasonal factors come into play. Projected energy consumptions are also made based on a customer’s history and rounded off into identical payments, so there are no peaks and valleys.  For new customers, AGL gets energy consumption history with a demographic snapshot and calculates accordingly.  Customers also get to choose payment frequency – weekly, fortnightly, or monthly instalments.

The AGL mobile app can tap into customers’ digital smart meters, which gives updates on energy usage. The My Account portal on the app or AGL website gives a complete picture of energy consumption in a customer’s home. Customers with AGL Solar Command can access real-time solar production versus its potential.

AGL’s Energy App is made for an AGL customer who wants to track their electricity and usage details, view their account balance online, view their current and historical bills, and pay their bills on the go through their credit card or PayPal.  For customers with digital meters, they can also view their electricity usage daily, monthly, weekly, or yearly through the app. They can also set usage alerts.

Customers have a chance to support clean energy sources with AGL Green Choice. This will reduce impact on the environment, and it is an affordable choice from as low as $1.10 per week.

 

AGL Contact Numbers

AGL contact numbers are geared towards serving its customers and supporting them in any way they could.

Customers can call AGL  Anytime, 24 hours a day, 7 days a week with this hotline number: 131 245.

Here is a list of other AGL contact numbers for other specific enquiries:

DivisionPhoneSchedule
General Enquiries131 245Available 24/7
Help for Emergencies and Outages Home (New South Wales)
Gas – Distributed by Jemena Gas Networks131 909
Electricity –Distributed by Endeavour Energy131 003
Electricity –Distributed by Ausgrid 131 338
Electricity – Distributed by Essential Energy 132 808
Hot Water Emergency –Distributed by Appliances and Tradespeople132 404
Residential Gas and Electricity Enquiries

131 245

+613 8633 6000 (from overseas)

Available 24/7
Gas Supply and Meter Problems131 245

Available 24/7

Call this number for the following problems:

  • No gas
  • Gas has been disconnected in error
  • Stolen meter
  • Meter re-light
Customer Service for Electricity and Gas Plans (Home)1300 710 681Available 24/7
Residential Hotline – Solar Monitoring1300 377 118
Investor Relations Manager Nicole Rizgalla

Direct: +61 2 9921 2691

Mobile: 0400 488 836

Senior Media Manager

Kathryn Lamond

Direct: +61 2 9921 2170

Mobile: +61 0 424 465 464

Bill Payments1300 657 386
AGL Appliances and Tradespeople131 766
Emergency  Service000
Water Emergencies131 766
Hearing Impaired Customers133 677Phone National Relay Service and quote 131 245
AGL Solar1300 377 118
AGL Green Choice1300 740 041Available 24/7

 

Contact AGL

AGL customer service provides customers with answers to frequently asked questions.  Some examples of frequently asked questions are, ‘What should I do if there is a gas leak?’ and I‘m experiencing trouble with my hot water service, what should I do?’ Other important FAQs with very useful answers pertain to online scams and estimated bills.

The AGL website has a community page that has discussions about various topics, knowledge base and blogs so that customers can access answers to their questions anytime.  This online community is collaborative and respectful of each other, and its only aim is to provide much needed AGL-related information to other users.

AGL also has online chat support for important enquiries. An AGL representative is ready to chat with customers 24/7.

AGL is also on social media.  Like AGL on Facebook (AGL Energy), where a customer service representative will assist with enquiries and concerns from 6:00 AM to 11:00 PM. Customers can send a message through Facebook messenger (@aglenergy). AGL is also on Twitter. Customers can also send a tweet to @AGLenergy. To watch original videos, customers can subscribe to AGL’s YouTube Account (AGL Energy).  AGL’s LinkedIn account is AGL Energy. For important industry updates and information, subscribe to the AGL blog (http://aglblog.com.au/).

 

AGL Phone Number and Customer Service Contact Details

agl logo

 

AGL Overview

According to AGL, keeping warm shouldn’t burn a hole in your pocket. AGL is publicly traded at the Australian Stock Exchange as AGL under the energy and utilities industry. It is the largest and second oldest listed ASX owner, operator and developer of renewable energy generation in the country. AGL is an elite S&P/ASX 50 company. With almost 3, 500 employees as of 2016, the company announced revenue of $11.50 billion. It currently serves more than 3.5 million customers across Australia.

Since 1837, AGL Energy has been providing Australians with energy products and services.  AGL’s energy products include energy, natural gas, wind power, hydroelectricity, and coal seam gas. Its energy services include electricity generation, electricity distribution, electricity retailing, and natural gas distribution and retailing. This 180 year history of AGL makes the company at the forefront of Australia’s energy innovation. Starting as The Australian Gas Light Company, it turned on Sydney’s first gas street lamp in 1841 and launched the world’s largest power plant in 2016.

Now, AGL has a diverse power generation portfolio.  This portfolio includes base, peaking and intermediate generation plants.  The energy sources include traditional thermal generation, natural gas and storage and renewable sources such as hydro, wind, landfill gas, solar and biomass.

AGL has always led in energy innovation and technology by providing renewable energy solutions.  AGL has two key strategic imperatives that they are committed to: (1) prospering in a carbon-constrained future and (2) building customer advocacy.

Following a review of gas assets, AGL made a strategic decision that exploration and production of natural gas assets will no longer be a core business of the company.  This is because of the volatility of commodity prices. AGL CEO Andy Vesey announced that the company would focus on its core competencies in order to meet changing customer needs and expectations. Andy Vesey, Chief Executive Officer knows what he’s talking about as he has over 30 years’ experience in the energy industry.

AGL is one of the biggest energy companies in Australia. It strives to change Australia’s energy future. Some of its innovative initiatives are Yalumba, South Australia’s generation of 2,000 watts of electricity with solar installation in their vineyards.  This initiative saves 1,100 tonnes of CO2. Another energy initiative of AGL is the world’s largest virtual power plant that has 1,000 connected batteries installed in businesses and homes in South Australia. With over $3 billion worth of energy investments, this includes AGL’s Nyngan and Broken Hill solar plants.

AGL also has an Affordability Initiative which aims to improve customer experience, including an investment of $6 million over the next three years, particularly for hard-up customers.

AGL Customer Service

agl mobileThe business definition of AGL is geared towards its customers, which is at the heart of everything that they do.  AGL’s statement ‘Harness insights to enrich the customer’s energy experience’ makes them prioritize their customers’ well-being. AGL also contribute to and support the communities where it operates.

AGL has four commitments and promises to its customers.  (1) to deliver quality service; (2) to provide value for money; (3) to understand their needs and meet them; (4) to be there with answers when needed. AGL assures its customers that these are not empty promises because they seriously have a tool that measures these four commitments and publishes them in their annual Sustainability Report. Part of AGL’s passionate customer support is arranging informal customer discussions.

AGL’s residential energy plans include Electricity and Gas Plans and Solar Energy Plans. For business customers, AGL Energy Services include solar energy, Boilers, Electric Vehicles, Power Factor Correction, Lighting, and Alternative Fuels.  AGL serves both large and small and medium businesses.

AGL Electricity and Gas Plans for the home includes energy price factsheets that assist customers in knowing different tariff rates so that they have an idea how much they need to pay for electricity and gas consumption. NSW Electricity Plans include AGL Savers, AGL Everyday, and AGL Savers Plus. All these plans have flexible billing options, 12-month energy plan period and a variable rate. There are two NSW Gas Plans, AGL Savers and AGL Everyday.  Plan details with monthly billing and eBilling and a 12 month energy plan period.  AGL Savers has variable rates and AGL Everyday has fixed rates.

AGL’s solar energy plans for homes and businesses include an energy ecosystem that aims to give customers the power to harness and monitor their renewable energy source. AGL creates tailored solar solutions for homes and businesses, depending on their needs and preferences. Their solar products include solar panels and inverters, energy storage, solar monitoring and solar smart plan.

AGL is taking concrete steps towards reducing greenhouse gas emissions and also provides its customers with secure and affordable energy.

AGL has made power payments easier, which is important for the company so that customers will not have the shock of a high bill. Customers are able to access their own power management bills with their own simple smartphone app which can be downloaded through Google Play or the App Store, depending on the mobile device.

Some of AGL’s bill shock initiatives for home customers are consideration of peak period when heating, cooling and other seasonal factors come into play. Projected energy consumptions are also made based on a customer’s history and rounded off into identical payments, so there are no peaks and valleys.  For new customers, AGL gets energy consumption history with a demographic snapshot and calculates accordingly.  Customers also get to choose payment frequency – weekly, fortnightly, or monthly instalments.

The AGL mobile app can tap into customers’ digital smart meters, which gives updates on energy usage. The My Account portal on the app or AGL website gives a complete picture of energy consumption in a customer’s home. Customers with AGL Solar Command can access real-time solar production versus its potential.

AGL’s Energy App is made for an AGL customer who wants to track their electricity and usage details, view their account balance online, view their current and historical bills, and pay their bills on the go through their credit card or PayPal.  For customers with digital meters, they can also view their electricity usage daily, monthly, weekly, or yearly through the app. They can also set usage alerts.

Customers have a chance to support clean energy sources with AGL Green Choice. This will reduce impact on the environment, and it is an affordable choice from as low as $1.10 per week.

 

AGL Contact Numbers

AGL contact numbers are geared towards serving its customers and supporting them in any way they could.

Customers can call AGL  Anytime, 24 hours a day, 7 days a week with this hotline number: 131 245.

Here is a list of other AGL contact numbers for other specific enquiries:

DivisionPhoneSchedule
General Enquiries131 245Available 24/7
Help for Emergencies and Outages Home (New South Wales)
Gas – Distributed by Jemena Gas Networks131 909
Electricity –Distributed by Endeavour Energy131 003
Electricity –Distributed by Ausgrid 131 338
Electricity – Distributed by Essential Energy 132 808
Hot Water Emergency –Distributed by Appliances and Tradespeople132 404
Residential Gas and Electricity Enquiries

131 245

+613 8633 6000 (from overseas)

Available 24/7
Gas Supply and Meter Problems131 245

Available 24/7

Call this number for the following problems:

  • No gas
  • Gas has been disconnected in error
  • Stolen meter
  • Meter re-light
Customer Service for Electricity and Gas Plans (Home)1300 710 681Available 24/7
Residential Hotline – Solar Monitoring1300 377 118
Investor Relations Manager Nicole Rizgalla

Direct: +61 2 9921 2691

Mobile: 0400 488 836

Senior Media Manager

Kathryn Lamond

Direct: +61 2 9921 2170

Mobile: +61 0 424 465 464

Bill Payments1300 657 386
AGL Appliances and Tradespeople131 766
Emergency  Service000
Water Emergencies131 766
Hearing Impaired Customers133 677Phone National Relay Service and quote 131 245
AGL Solar1300 377 118
AGL Green Choice1300 740 041Available 24/7

 

Contact AGL

AGL customer service provides customers with answers to frequently asked questions.  Some examples of frequently asked questions are, ‘What should I do if there is a gas leak?’ and I‘m experiencing trouble with my hot water service, what should I do?’ Other important FAQs with very useful answers pertain to online scams and estimated bills.

The AGL website has a community page that has discussions about various topics, knowledge base and blogs so that customers can access answers to their questions anytime.  This online community is collaborative and respectful of each other, and its only aim is to provide much needed AGL-related information to other users.

AGL also has online chat support for important enquiries. An AGL representative is ready to chat with customers 24/7.

AGL is also on social media.  Like AGL on Facebook (AGL Energy), where a customer service representative will assist with enquiries and concerns from 6:00 AM to 11:00 PM. Customers can send a message through Facebook messenger (@aglenergy). AGL is also on Twitter. Customers can also send a tweet to @AGLenergy. To watch original videos, customers can subscribe to AGL’s YouTube Account (AGL Energy).  AGL’s LinkedIn account is AGL Energy. For important industry updates and information, subscribe to the AGL blog (http://aglblog.com.au/).

 

AGL Phone Number and Customer Service Contact Details

agl logo

 

AGL Overview

According to AGL, keeping warm shouldn’t burn a hole in your pocket. AGL is publicly traded at the Australian Stock Exchange as AGL under the energy and utilities industry. It is the largest and second oldest listed ASX owner, operator and developer of renewable energy generation in the country. AGL is an elite S&P/ASX 50 company. With almost 3, 500 employees as of 2016, the company announced revenue of $11.50 billion. It currently serves more than 3.5 million customers across Australia.

Since 1837, AGL Energy has been providing Australians with energy products and services.  AGL’s energy products include energy, natural gas, wind power, hydroelectricity, and coal seam gas. Its energy services include electricity generation, electricity distribution, electricity retailing, and natural gas distribution and retailing. This 180 year history of AGL makes the company at the forefront of Australia’s energy innovation. Starting as The Australian Gas Light Company, it turned on Sydney’s first gas street lamp in 1841 and launched the world’s largest power plant in 2016.

Now, AGL has a diverse power generation portfolio.  This portfolio includes base, peaking and intermediate generation plants.  The energy sources include traditional thermal generation, natural gas and storage and renewable sources such as hydro, wind, landfill gas, solar and biomass.

AGL has always led in energy innovation and technology by providing renewable energy solutions.  AGL has two key strategic imperatives that they are committed to: (1) prospering in a carbon-constrained future and (2) building customer advocacy.

Following a review of gas assets, AGL made a strategic decision that exploration and production of natural gas assets will no longer be a core business of the company.  This is because of the volatility of commodity prices. AGL CEO Andy Vesey announced that the company would focus on its core competencies in order to meet changing customer needs and expectations. Andy Vesey, Chief Executive Officer knows what he’s talking about as he has over 30 years’ experience in the energy industry.

AGL is one of the biggest energy companies in Australia. It strives to change Australia’s energy future. Some of its innovative initiatives are Yalumba, South Australia’s generation of 2,000 watts of electricity with solar installation in their vineyards.  This initiative saves 1,100 tonnes of CO2. Another energy initiative of AGL is the world’s largest virtual power plant that has 1,000 connected batteries installed in businesses and homes in South Australia. With over $3 billion worth of energy investments, this includes AGL’s Nyngan and Broken Hill solar plants.

AGL also has an Affordability Initiative which aims to improve customer experience, including an investment of $6 million over the next three years, particularly for hard-up customers.

AGL Customer Service

agl mobileThe business definition of AGL is geared towards its customers, which is at the heart of everything that they do.  AGL’s statement ‘Harness insights to enrich the customer’s energy experience’ makes them prioritize their customers’ well-being. AGL also contribute to and support the communities where it operates.

AGL has four commitments and promises to its customers.  (1) to deliver quality service; (2) to provide value for money; (3) to understand their needs and meet them; (4) to be there with answers when needed. AGL assures its customers that these are not empty promises because they seriously have a tool that measures these four commitments and publishes them in their annual Sustainability Report. Part of AGL’s passionate customer support is arranging informal customer discussions.

AGL’s residential energy plans include Electricity and Gas Plans and Solar Energy Plans. For business customers, AGL Energy Services include solar energy, Boilers, Electric Vehicles, Power Factor Correction, Lighting, and Alternative Fuels.  AGL serves both large and small and medium businesses.

AGL Electricity and Gas Plans for the home includes energy price factsheets that assist customers in knowing different tariff rates so that they have an idea how much they need to pay for electricity and gas consumption. NSW Electricity Plans include AGL Savers, AGL Everyday, and AGL Savers Plus. All these plans have flexible billing options, 12-month energy plan period and a variable rate. There are two NSW Gas Plans, AGL Savers and AGL Everyday.  Plan details with monthly billing and eBilling and a 12 month energy plan period.  AGL Savers has variable rates and AGL Everyday has fixed rates.

AGL’s solar energy plans for homes and businesses include an energy ecosystem that aims to give customers the power to harness and monitor their renewable energy source. AGL creates tailored solar solutions for homes and businesses, depending on their needs and preferences. Their solar products include solar panels and inverters, energy storage, solar monitoring and solar smart plan.

AGL is taking concrete steps towards reducing greenhouse gas emissions and also provides its customers with secure and affordable energy.

AGL has made power payments easier, which is important for the company so that customers will not have the shock of a high bill. Customers are able to access their own power management bills with their own simple smartphone app which can be downloaded through Google Play or the App Store, depending on the mobile device.

Some of AGL’s bill shock initiatives for home customers are consideration of peak period when heating, cooling and other seasonal factors come into play. Projected energy consumptions are also made based on a customer’s history and rounded off into identical payments, so there are no peaks and valleys.  For new customers, AGL gets energy consumption history with a demographic snapshot and calculates accordingly.  Customers also get to choose payment frequency – weekly, fortnightly, or monthly instalments.

The AGL mobile app can tap into customers’ digital smart meters, which gives updates on energy usage. The My Account portal on the app or AGL website gives a complete picture of energy consumption in a customer’s home. Customers with AGL Solar Command can access real-time solar production versus its potential.

AGL’s Energy App is made for an AGL customer who wants to track their electricity and usage details, view their account balance online, view their current and historical bills, and pay their bills on the go through their credit card or PayPal.  For customers with digital meters, they can also view their electricity usage daily, monthly, weekly, or yearly through the app. They can also set usage alerts.

Customers have a chance to support clean energy sources with AGL Green Choice. This will reduce impact on the environment, and it is an affordable choice from as low as $1.10 per week.

 

AGL Contact Numbers

AGL contact numbers are geared towards serving its customers and supporting them in any way they could.

Customers can call AGL  Anytime, 24 hours a day, 7 days a week with this hotline number: 131 245.

Here is a list of other AGL contact numbers for other specific enquiries:

DivisionPhoneSchedule
General Enquiries131 245Available 24/7
Help for Emergencies and Outages Home (New South Wales)
Gas – Distributed by Jemena Gas Networks131 909
Electricity –Distributed by Endeavour Energy131 003
Electricity –Distributed by Ausgrid 131 338
Electricity – Distributed by Essential Energy 132 808
Hot Water Emergency –Distributed by Appliances and Tradespeople132 404
Residential Gas and Electricity Enquiries

131 245

+613 8633 6000 (from overseas)

Available 24/7
Gas Supply and Meter Problems131 245

Available 24/7

Call this number for the following problems:

  • No gas
  • Gas has been disconnected in error
  • Stolen meter
  • Meter re-light
Customer Service for Electricity and Gas Plans (Home)1300 710 681Available 24/7
Residential Hotline – Solar Monitoring1300 377 118
Investor Relations Manager Nicole Rizgalla

Direct: +61 2 9921 2691

Mobile: 0400 488 836

Senior Media Manager

Kathryn Lamond

Direct: +61 2 9921 2170

Mobile: +61 0 424 465 464

Bill Payments1300 657 386
AGL Appliances and Tradespeople131 766
Emergency  Service000
Water Emergencies131 766
Hearing Impaired Customers133 677Phone National Relay Service and quote 131 245
AGL Solar1300 377 118
AGL Green Choice1300 740 041Available 24/7

 

Contact AGL

AGL customer service provides customers with answers to frequently asked questions.  Some examples of frequently asked questions are, ‘What should I do if there is a gas leak?’ and I‘m experiencing trouble with my hot water service, what should I do?’ Other important FAQs with very useful answers pertain to online scams and estimated bills.

The AGL website has a community page that has discussions about various topics, knowledge base and blogs so that customers can access answers to their questions anytime.  This online community is collaborative and respectful of each other, and its only aim is to provide much needed AGL-related information to other users.

AGL also has online chat support for important enquiries. An AGL representative is ready to chat with customers 24/7.

AGL is also on social media.  Like AGL on Facebook (AGL Energy), where a customer service representative will assist with enquiries and concerns from 6:00 AM to 11:00 PM. Customers can send a message through Facebook messenger (@aglenergy). AGL is also on Twitter. Customers can also send a tweet to @AGLenergy. To watch original videos, customers can subscribe to AGL’s YouTube Account (AGL Energy).  AGL’s LinkedIn account is AGL Energy. For important industry updates and information, subscribe to the AGL blog (http://aglblog.com.au/).

 

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