Category Archives: Digital TV & Entertainment

Ticketek Phone Number and Customer Service Contact Details

Ticketek Overview

ticketek logo

Owned by the Pan-Asian firm Affinity Equity Partners, Ticketek is the foremost ticketing partner of the biggest live events in the fields of sports and entertainment.  It operates in Australia, and it has over 35 years’ experience in ticketing live events and venues. Ticketek’s mother company is TEG PTY Limited, which also includes other companies such as TEG Live, TEG Analytics, TEG Rewards, Qudos Bank Arena, Softix, and Eventopia.

Softix is an entertainment software company that is integrated into Ticketek operations.  In fact, it is an integral part of Ticketek’s mobile and website operations. Softix has developed a powerful platform for Ticketek clients as they developed, installed, and support ticketing, reservation, and acceptance of clients nationwide.  Aside from Ticketek, it also services other companies globally.

Ticketek has Australia’s most advanced multi-channel ticket sales and distribution network.  It is the top Entertainment Events website in Australia, leading the way in the digital distribution of live venue tickets through ticketek.com.au. Ticketek also has a trailblazing and innovative mobile platform that enables customers to browse, choose, buy, and have purchased tickets delivered on their phone.

The scale of Ticketek all over Australia and New Zealand is massive, as it has over 20,000 events each year, selling more than 23 million tickets to concerts, sports, theatre, musicales, exhibitions, family entertainment events, festivals, and other live events.

In Australia, Ticketek offers premier ticketing services to its premier venues such as Sydney Cricket Ground, ANZ Stadium, Qudos Bank Arena, Melbourne Cricket Ground, Rod Laver Arena, Canberra Stadium, Perth Arena, Adelaide Entertainment Centre, and many other major venues across the country.

Ticketek sells tickets to some of the most prominent events in Australia such as the Australian Open Tennis Tournament. The website is categorized into sports, concerts, theatre and arts, family, comedy, and experiences. Some of the most anticipated yearly sporting events are football, cricket, and rugby matches.  Tickets to the biggest concerts by Australian and international artists can be purchased through Ticketek. If it is a particularly in-demand ticket, event, customers can be on a waitlist.  Popular musicales, ballets, plays, recitals, and other entertainment shows are under the theatre and arts category.  Tickets to the most popular comedic acts in Australia can be purchased on Ticketek, under the comedy category.

Ticketek Customer Service

Ticketek has a team of call centre representatives who are committed to customer queries, needs, and facilitating ticketing concerns. It is present in 114 agency outlets, with several ticketing agencies located throughout Australia.

Here are Ticketek agencies available in your area:

Australian Capital Territories – Canberra Metro
AgencyAddressOpening Hours
Bruce

AIS Arena

Leverrier Street

  • Pre-Paid Collection Outlet

Monday to Friday 9 AM to 5 PM

Saturday to Sunday 10 AM to 4 PM

Weston

Songland Records

Cooleman Court, Upper Level, Shop T7 26 Brierly Street

  • Pre-Paid Collection Outlet

Monday to Wednesday 9 AM to 5:30 PM

Thursday 9 AM – 7 PM

Friday 9 AM to 8 PM

Saturday 9 AM – 5 PM

Sunday 10 AM – 4 PM

New South Wales – Sydney City
AgencyAddressOpening Hours
Sydney CBD

Head Office Agency

Ticketek @ Level 5, Westfield Sydney City

Level 5, Shop 5006A, Castlereagh St

  • Pre-Paid Collection Outlet
  • Parking Collection available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 2 PM

Sunday Closed

New South Wales – Sydney Metro
AgencyAddressOpening Hours
Cronulla

Sharkies – Cronulla Sutherland Leagues Club

461 Captain Cook Drive

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 4 PM

Enmore

Enmore Theatre

130 Enmore Road

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 6 PM

Saturday 10 AM to 4 PM

Kensington

NIDA Theatres

215 Anzac Pde

  • Pre-Paid Collection Outlet
  • Parking Collection not available
Monday to Friday 9 AM to 5 PM
Penrith

Penrith Panthers

Mulgoa Road, Penrith

  • Pre-paid Collection Outlet
  • Parking Collection not available
Monday to Sunday 9 AM to 10 PM
Pyrmont

Ticketek at Star Casino

80 Pyrmont Street

  • Pre-paid Collection Outlet
  • Parking Collection not available

Monday to Saturday 12 PM to 5 PM

Sunday Closed

New South Wales – NSW Regional
AgencyAddressOpening Hours
Albury

Albury Convention Centre

Swift Street

Monday to Friday 9 AM to 5 PM
Bathurst

Bathurst Memorial Entertainment Centre

105 William Street

Broadmeadow

Newcastle Entertainment Centre

Brown Street

Charlestown

Customer Service Desk

Charlestown Square, Pearson Street

Monday to Wednesday & Friday

9 AM to 5 PM

Thursday 9 AM to 8:30 PM

Saturday 9 AM to 4:30 PM

Sunday 10 AM to 4 PM

Coffs Harbour

Coffs Central Shopping Centre

Harbour Street, Coffs Harbour

Monday to Friday 9 AM to 5 PM
Gosford

Central Coast Stadium

Central Coast Highway and Dane Drive

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Sunday Closed

Goulbourn

First Inland City Newsagency

140 B Auburn Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 1 PM

Newcastle

Newcastle Civic Theatre

375 Hunter Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Nowra

Shoalhaven Entertainment Centre

44 Bridge Road

Monday to Friday 9 AM to 4 PM
Orange

Orange Civic Theatre

Byng Street

Monday to Friday 9 AM to 5 PM
Queensland – Brisbane Metro
AgencyAddressOpening Hours
Ipswich

Queens Park

14 Queen Victoria Parade

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 4 PM

Milton

Suncorp Box Office

Caxton Street Adjacent to Gate D

Monday to Friday 10 AM to 6 PM

Closed 12:30 PM – 1 PM

Queensland – Queensland Regional
AgencyAddressOpening Hours
Broadbeach

Gold Coast Convention and Exhibition Centre

Corner of Gold Coast Avenue

Monday to Friday 9 AM to 5 PM
Burleigh Heads

Stockland Shopping Centre

Customer Service Desk, 149 West Burleigh Road

Monday to Friday 9 AM to 4:30 PM

Saturday 9 AM to 3 PM

Sunday 10 AM to 2 PM

 

mobile ticketek My Ticketek website account offers signed-in users the chance to look at featured events, get their tickets, or be on a waitlist for some of the in-demand live events in Australia.  The account allows customers to personalise their ticket-browsing and ticket-purchasing experience.  By identifying what customers like, Ticketek will be able to update them on upcoming events, entertainment news, offers, and exclusive pre-sales.

Order history shows what customers purchased or ordered through Ticketek, and has corresponding details about their purchase or reservation.

Ticketek also has the ‘Last Minute’ feature on the app and on the website that specifies acts that may still have tickets on the same day, on the coming weekend, during the next 7 days, or in the next 30 days.

Ticketek provided information and assistance for customers with special needs, particularly for wheelchair and disability information. Each Australian region has venues that specifically cater to wheel-chair bound guests and other disability provisions.  Ticketek provides regional information service on these venues with special needs provision.

Customers can easily choose a state or territory, click on the venue, and be provided with relevant information on tickets to the biggest sporting events and concerts in the area.  Ticketek sells tickets for venues in Western Australia (Albany Centennial Oval, Perth Convention and Exhibition Centre Riverside, Eadon Clarke Oval, etc.), Northern Territory (The Amphitheatre, Darwin, Marrara Sports Complex, etc.), Queensland (Queensland Group Stadium, QSAC Stadium, etc.), South Australia (South Adelaide Football Club, Mallala Motor Sport Park, Royalty Theatre, etc.), New South Wales (ANZ Stadium, SBW Stables Theatre, Sydney Harbour, Marconi Stadium, Griffith Regional Theatre, Gosford RSL, Sydney Football Stadium, etc.), Victoria (Melbourne Ball Park Altona, Melbourne Cricket Ground, Melbourne River Cruises, Her Majesty’s Theatre, Caulfield Racecourse, etc.), Australian Capital Territory (Australian National Botanic Gardens, AIS Arena, Canberra Theatre, Commonwealth Park, The National Sports Club, etc.), and Tasmania (Albert Hall, Federation Concert Hall, Silverdome, Hobart – Regatta Grounds, etc.).

When some tickets are not delivered right away, Ticketek explicitly explains that it is delayed upon the request of the promoter.  Ticketek always reassures its patrons that the ticket will be sent to them with ample time before the event.

Tickets can be exchanged or refunded only if a certain event is cancelled, rescheduled, or relocated.

Ticketek Contact Numbers

Ticketek Australia is headquartered in Sydney, but it has offices in major cities: Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, and Perth.

Ticket customer service is mostly done through the automated enquiry form on their website.  The customer service enquiry form on the app or website is available 24/7.  Just log in, type your enquiry, and expect a reply within 24 hours. However, they do have a hotline number, available only during working hours: 13 28 49

Contact Ticketek

The Ticketek website provides an extensive FAQs page, with 6 pages and around 59 specific questions, answering queries about specific events, refunds and exchanges, seating, insurance information, and many more. People can also follow Ticketek customer service on Twitter (@Ticketek-AU) for tour announcements, news, ticket offers, events, and other questions. Ticketek Australia also has a YouTube account for the latest videos and playlists of entertainment and sporting events. Ticketek’s Instagram account has 19,000 followers and has announcements of upcoming concerts and events.

 

Ticketek Phone Number and Customer Service Contact Details

Ticketek Overview

ticketek logo

Owned by the Pan-Asian firm Affinity Equity Partners, Ticketek is the foremost ticketing partner of the biggest live events in the fields of sports and entertainment.  It operates in Australia, and it has over 35 years’ experience in ticketing live events and venues. Ticketek’s mother company is TEG PTY Limited, which also includes other companies such as TEG Live, TEG Analytics, TEG Rewards, Qudos Bank Arena, Softix, and Eventopia.

Softix is an entertainment software company that is integrated into Ticketek operations.  In fact, it is an integral part of Ticketek’s mobile and website operations. Softix has developed a powerful platform for Ticketek clients as they developed, installed, and support ticketing, reservation, and acceptance of clients nationwide.  Aside from Ticketek, it also services other companies globally.

Ticketek has Australia’s most advanced multi-channel ticket sales and distribution network.  It is the top Entertainment Events website in Australia, leading the way in the digital distribution of live venue tickets through ticketek.com.au. Ticketek also has a trailblazing and innovative mobile platform that enables customers to browse, choose, buy, and have purchased tickets delivered on their phone.

The scale of Ticketek all over Australia and New Zealand is massive, as it has over 20,000 events each year, selling more than 23 million tickets to concerts, sports, theatre, musicales, exhibitions, family entertainment events, festivals, and other live events.

In Australia, Ticketek offers premier ticketing services to its premier venues such as Sydney Cricket Ground, ANZ Stadium, Qudos Bank Arena, Melbourne Cricket Ground, Rod Laver Arena, Canberra Stadium, Perth Arena, Adelaide Entertainment Centre, and many other major venues across the country.

Ticketek sells tickets to some of the most prominent events in Australia such as the Australian Open Tennis Tournament. The website is categorized into sports, concerts, theatre and arts, family, comedy, and experiences. Some of the most anticipated yearly sporting events are football, cricket, and rugby matches.  Tickets to the biggest concerts by Australian and international artists can be purchased through Ticketek. If it is a particularly in-demand ticket, event, customers can be on a waitlist.  Popular musicales, ballets, plays, recitals, and other entertainment shows are under the theatre and arts category.  Tickets to the most popular comedic acts in Australia can be purchased on Ticketek, under the comedy category.

Ticketek Customer Service

Ticketek has a team of call centre representatives who are committed to customer queries, needs, and facilitating ticketing concerns. It is present in 114 agency outlets, with several ticketing agencies located throughout Australia.

Here are Ticketek agencies available in your area:

Australian Capital Territories – Canberra Metro
AgencyAddressOpening Hours
Bruce

AIS Arena

Leverrier Street

  • Pre-Paid Collection Outlet

Monday to Friday 9 AM to 5 PM

Saturday to Sunday 10 AM to 4 PM

Weston

Songland Records

Cooleman Court, Upper Level, Shop T7 26 Brierly Street

  • Pre-Paid Collection Outlet

Monday to Wednesday 9 AM to 5:30 PM

Thursday 9 AM – 7 PM

Friday 9 AM to 8 PM

Saturday 9 AM – 5 PM

Sunday 10 AM – 4 PM

New South Wales – Sydney City
AgencyAddressOpening Hours
Sydney CBD

Head Office Agency

Ticketek @ Level 5, Westfield Sydney City

Level 5, Shop 5006A, Castlereagh St

  • Pre-Paid Collection Outlet
  • Parking Collection available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 2 PM

Sunday Closed

New South Wales – Sydney Metro
AgencyAddressOpening Hours
Cronulla

Sharkies – Cronulla Sutherland Leagues Club

461 Captain Cook Drive

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 4 PM

Enmore

Enmore Theatre

130 Enmore Road

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 6 PM

Saturday 10 AM to 4 PM

Kensington

NIDA Theatres

215 Anzac Pde

  • Pre-Paid Collection Outlet
  • Parking Collection not available
Monday to Friday 9 AM to 5 PM
Penrith

Penrith Panthers

Mulgoa Road, Penrith

  • Pre-paid Collection Outlet
  • Parking Collection not available
Monday to Sunday 9 AM to 10 PM
Pyrmont

Ticketek at Star Casino

80 Pyrmont Street

  • Pre-paid Collection Outlet
  • Parking Collection not available

Monday to Saturday 12 PM to 5 PM

Sunday Closed

New South Wales – NSW Regional
AgencyAddressOpening Hours
Albury

Albury Convention Centre

Swift Street

Monday to Friday 9 AM to 5 PM
Bathurst

Bathurst Memorial Entertainment Centre

105 William Street

Broadmeadow

Newcastle Entertainment Centre

Brown Street

Charlestown

Customer Service Desk

Charlestown Square, Pearson Street

Monday to Wednesday & Friday

9 AM to 5 PM

Thursday 9 AM to 8:30 PM

Saturday 9 AM to 4:30 PM

Sunday 10 AM to 4 PM

Coffs Harbour

Coffs Central Shopping Centre

Harbour Street, Coffs Harbour

Monday to Friday 9 AM to 5 PM
Gosford

Central Coast Stadium

Central Coast Highway and Dane Drive

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Sunday Closed

Goulbourn

First Inland City Newsagency

140 B Auburn Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 1 PM

Newcastle

Newcastle Civic Theatre

375 Hunter Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Nowra

Shoalhaven Entertainment Centre

44 Bridge Road

Monday to Friday 9 AM to 4 PM
Orange

Orange Civic Theatre

Byng Street

Monday to Friday 9 AM to 5 PM
Queensland – Brisbane Metro
AgencyAddressOpening Hours
Ipswich

Queens Park

14 Queen Victoria Parade

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 4 PM

Milton

Suncorp Box Office

Caxton Street Adjacent to Gate D

Monday to Friday 10 AM to 6 PM

Closed 12:30 PM – 1 PM

Queensland – Queensland Regional
AgencyAddressOpening Hours
Broadbeach

Gold Coast Convention and Exhibition Centre

Corner of Gold Coast Avenue

Monday to Friday 9 AM to 5 PM
Burleigh Heads

Stockland Shopping Centre

Customer Service Desk, 149 West Burleigh Road

Monday to Friday 9 AM to 4:30 PM

Saturday 9 AM to 3 PM

Sunday 10 AM to 2 PM

 

mobile ticketek My Ticketek website account offers signed-in users the chance to look at featured events, get their tickets, or be on a waitlist for some of the in-demand live events in Australia.  The account allows customers to personalise their ticket-browsing and ticket-purchasing experience.  By identifying what customers like, Ticketek will be able to update them on upcoming events, entertainment news, offers, and exclusive pre-sales.

Order history shows what customers purchased or ordered through Ticketek, and has corresponding details about their purchase or reservation.

Ticketek also has the ‘Last Minute’ feature on the app and on the website that specifies acts that may still have tickets on the same day, on the coming weekend, during the next 7 days, or in the next 30 days.

Ticketek provided information and assistance for customers with special needs, particularly for wheelchair and disability information. Each Australian region has venues that specifically cater to wheel-chair bound guests and other disability provisions.  Ticketek provides regional information service on these venues with special needs provision.

Customers can easily choose a state or territory, click on the venue, and be provided with relevant information on tickets to the biggest sporting events and concerts in the area.  Ticketek sells tickets for venues in Western Australia (Albany Centennial Oval, Perth Convention and Exhibition Centre Riverside, Eadon Clarke Oval, etc.), Northern Territory (The Amphitheatre, Darwin, Marrara Sports Complex, etc.), Queensland (Queensland Group Stadium, QSAC Stadium, etc.), South Australia (South Adelaide Football Club, Mallala Motor Sport Park, Royalty Theatre, etc.), New South Wales (ANZ Stadium, SBW Stables Theatre, Sydney Harbour, Marconi Stadium, Griffith Regional Theatre, Gosford RSL, Sydney Football Stadium, etc.), Victoria (Melbourne Ball Park Altona, Melbourne Cricket Ground, Melbourne River Cruises, Her Majesty’s Theatre, Caulfield Racecourse, etc.), Australian Capital Territory (Australian National Botanic Gardens, AIS Arena, Canberra Theatre, Commonwealth Park, The National Sports Club, etc.), and Tasmania (Albert Hall, Federation Concert Hall, Silverdome, Hobart – Regatta Grounds, etc.).

When some tickets are not delivered right away, Ticketek explicitly explains that it is delayed upon the request of the promoter.  Ticketek always reassures its patrons that the ticket will be sent to them with ample time before the event.

Tickets can be exchanged or refunded only if a certain event is cancelled, rescheduled, or relocated.

Ticketek Contact Numbers

Ticketek Australia is headquartered in Sydney, but it has offices in major cities: Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, and Perth.

Ticket customer service is mostly done through the automated enquiry form on their website.  The customer service enquiry form on the app or website is available 24/7.  Just log in, type your enquiry, and expect a reply within 24 hours. However, they do have a hotline number, available only during working hours: 13 28 49

Contact Ticketek

The Ticketek website provides an extensive FAQs page, with 6 pages and around 59 specific questions, answering queries about specific events, refunds and exchanges, seating, insurance information, and many more. People can also follow Ticketek customer service on Twitter (@Ticketek-AU) for tour announcements, news, ticket offers, events, and other questions. Ticketek Australia also has a YouTube account for the latest videos and playlists of entertainment and sporting events. Ticketek’s Instagram account has 19,000 followers and has announcements of upcoming concerts and events.

 

Ticketek Phone Number and Customer Service Contact Details

Ticketek Overview

ticketek logo

Owned by the Pan-Asian firm Affinity Equity Partners, Ticketek is the foremost ticketing partner of the biggest live events in the fields of sports and entertainment.  It operates in Australia, and it has over 35 years’ experience in ticketing live events and venues. Ticketek’s mother company is TEG PTY Limited, which also includes other companies such as TEG Live, TEG Analytics, TEG Rewards, Qudos Bank Arena, Softix, and Eventopia.

Softix is an entertainment software company that is integrated into Ticketek operations.  In fact, it is an integral part of Ticketek’s mobile and website operations. Softix has developed a powerful platform for Ticketek clients as they developed, installed, and support ticketing, reservation, and acceptance of clients nationwide.  Aside from Ticketek, it also services other companies globally.

Ticketek has Australia’s most advanced multi-channel ticket sales and distribution network.  It is the top Entertainment Events website in Australia, leading the way in the digital distribution of live venue tickets through ticketek.com.au. Ticketek also has a trailblazing and innovative mobile platform that enables customers to browse, choose, buy, and have purchased tickets delivered on their phone.

The scale of Ticketek all over Australia and New Zealand is massive, as it has over 20,000 events each year, selling more than 23 million tickets to concerts, sports, theatre, musicales, exhibitions, family entertainment events, festivals, and other live events.

In Australia, Ticketek offers premier ticketing services to its premier venues such as Sydney Cricket Ground, ANZ Stadium, Qudos Bank Arena, Melbourne Cricket Ground, Rod Laver Arena, Canberra Stadium, Perth Arena, Adelaide Entertainment Centre, and many other major venues across the country.

Ticketek sells tickets to some of the most prominent events in Australia such as the Australian Open Tennis Tournament. The website is categorized into sports, concerts, theatre and arts, family, comedy, and experiences. Some of the most anticipated yearly sporting events are football, cricket, and rugby matches.  Tickets to the biggest concerts by Australian and international artists can be purchased through Ticketek. If it is a particularly in-demand ticket, event, customers can be on a waitlist.  Popular musicales, ballets, plays, recitals, and other entertainment shows are under the theatre and arts category.  Tickets to the most popular comedic acts in Australia can be purchased on Ticketek, under the comedy category.

Ticketek Customer Service

Ticketek has a team of call centre representatives who are committed to customer queries, needs, and facilitating ticketing concerns. It is present in 114 agency outlets, with several ticketing agencies located throughout Australia.

Here are Ticketek agencies available in your area:

Australian Capital Territories – Canberra Metro
AgencyAddressOpening Hours
Bruce

AIS Arena

Leverrier Street

  • Pre-Paid Collection Outlet

Monday to Friday 9 AM to 5 PM

Saturday to Sunday 10 AM to 4 PM

Weston

Songland Records

Cooleman Court, Upper Level, Shop T7 26 Brierly Street

  • Pre-Paid Collection Outlet

Monday to Wednesday 9 AM to 5:30 PM

Thursday 9 AM – 7 PM

Friday 9 AM to 8 PM

Saturday 9 AM – 5 PM

Sunday 10 AM – 4 PM

New South Wales – Sydney City
AgencyAddressOpening Hours
Sydney CBD

Head Office Agency

Ticketek @ Level 5, Westfield Sydney City

Level 5, Shop 5006A, Castlereagh St

  • Pre-Paid Collection Outlet
  • Parking Collection available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 2 PM

Sunday Closed

New South Wales – Sydney Metro
AgencyAddressOpening Hours
Cronulla

Sharkies – Cronulla Sutherland Leagues Club

461 Captain Cook Drive

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 4 PM

Enmore

Enmore Theatre

130 Enmore Road

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 6 PM

Saturday 10 AM to 4 PM

Kensington

NIDA Theatres

215 Anzac Pde

  • Pre-Paid Collection Outlet
  • Parking Collection not available
Monday to Friday 9 AM to 5 PM
Penrith

Penrith Panthers

Mulgoa Road, Penrith

  • Pre-paid Collection Outlet
  • Parking Collection not available
Monday to Sunday 9 AM to 10 PM
Pyrmont

Ticketek at Star Casino

80 Pyrmont Street

  • Pre-paid Collection Outlet
  • Parking Collection not available

Monday to Saturday 12 PM to 5 PM

Sunday Closed

New South Wales – NSW Regional
AgencyAddressOpening Hours
Albury

Albury Convention Centre

Swift Street

Monday to Friday 9 AM to 5 PM
Bathurst

Bathurst Memorial Entertainment Centre

105 William Street

Broadmeadow

Newcastle Entertainment Centre

Brown Street

Charlestown

Customer Service Desk

Charlestown Square, Pearson Street

Monday to Wednesday & Friday

9 AM to 5 PM

Thursday 9 AM to 8:30 PM

Saturday 9 AM to 4:30 PM

Sunday 10 AM to 4 PM

Coffs Harbour

Coffs Central Shopping Centre

Harbour Street, Coffs Harbour

Monday to Friday 9 AM to 5 PM
Gosford

Central Coast Stadium

Central Coast Highway and Dane Drive

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Sunday Closed

Goulbourn

First Inland City Newsagency

140 B Auburn Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 1 PM

Newcastle

Newcastle Civic Theatre

375 Hunter Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Nowra

Shoalhaven Entertainment Centre

44 Bridge Road

Monday to Friday 9 AM to 4 PM
Orange

Orange Civic Theatre

Byng Street

Monday to Friday 9 AM to 5 PM
Queensland – Brisbane Metro
AgencyAddressOpening Hours
Ipswich

Queens Park

14 Queen Victoria Parade

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 4 PM

Milton

Suncorp Box Office

Caxton Street Adjacent to Gate D

Monday to Friday 10 AM to 6 PM

Closed 12:30 PM – 1 PM

Queensland – Queensland Regional
AgencyAddressOpening Hours
Broadbeach

Gold Coast Convention and Exhibition Centre

Corner of Gold Coast Avenue

Monday to Friday 9 AM to 5 PM
Burleigh Heads

Stockland Shopping Centre

Customer Service Desk, 149 West Burleigh Road

Monday to Friday 9 AM to 4:30 PM

Saturday 9 AM to 3 PM

Sunday 10 AM to 2 PM

 

mobile ticketek My Ticketek website account offers signed-in users the chance to look at featured events, get their tickets, or be on a waitlist for some of the in-demand live events in Australia.  The account allows customers to personalise their ticket-browsing and ticket-purchasing experience.  By identifying what customers like, Ticketek will be able to update them on upcoming events, entertainment news, offers, and exclusive pre-sales.

Order history shows what customers purchased or ordered through Ticketek, and has corresponding details about their purchase or reservation.

Ticketek also has the ‘Last Minute’ feature on the app and on the website that specifies acts that may still have tickets on the same day, on the coming weekend, during the next 7 days, or in the next 30 days.

Ticketek provided information and assistance for customers with special needs, particularly for wheelchair and disability information. Each Australian region has venues that specifically cater to wheel-chair bound guests and other disability provisions.  Ticketek provides regional information service on these venues with special needs provision.

Customers can easily choose a state or territory, click on the venue, and be provided with relevant information on tickets to the biggest sporting events and concerts in the area.  Ticketek sells tickets for venues in Western Australia (Albany Centennial Oval, Perth Convention and Exhibition Centre Riverside, Eadon Clarke Oval, etc.), Northern Territory (The Amphitheatre, Darwin, Marrara Sports Complex, etc.), Queensland (Queensland Group Stadium, QSAC Stadium, etc.), South Australia (South Adelaide Football Club, Mallala Motor Sport Park, Royalty Theatre, etc.), New South Wales (ANZ Stadium, SBW Stables Theatre, Sydney Harbour, Marconi Stadium, Griffith Regional Theatre, Gosford RSL, Sydney Football Stadium, etc.), Victoria (Melbourne Ball Park Altona, Melbourne Cricket Ground, Melbourne River Cruises, Her Majesty’s Theatre, Caulfield Racecourse, etc.), Australian Capital Territory (Australian National Botanic Gardens, AIS Arena, Canberra Theatre, Commonwealth Park, The National Sports Club, etc.), and Tasmania (Albert Hall, Federation Concert Hall, Silverdome, Hobart – Regatta Grounds, etc.).

When some tickets are not delivered right away, Ticketek explicitly explains that it is delayed upon the request of the promoter.  Ticketek always reassures its patrons that the ticket will be sent to them with ample time before the event.

Tickets can be exchanged or refunded only if a certain event is cancelled, rescheduled, or relocated.

Ticketek Contact Numbers

Ticketek Australia is headquartered in Sydney, but it has offices in major cities: Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, and Perth.

Ticket customer service is mostly done through the automated enquiry form on their website.  The customer service enquiry form on the app or website is available 24/7.  Just log in, type your enquiry, and expect a reply within 24 hours. However, they do have a hotline number, available only during working hours: 13 28 49

Contact Ticketek

The Ticketek website provides an extensive FAQs page, with 6 pages and around 59 specific questions, answering queries about specific events, refunds and exchanges, seating, insurance information, and many more. People can also follow Ticketek customer service on Twitter (@Ticketek-AU) for tour announcements, news, ticket offers, events, and other questions. Ticketek Australia also has a YouTube account for the latest videos and playlists of entertainment and sporting events. Ticketek’s Instagram account has 19,000 followers and has announcements of upcoming concerts and events.

 

Ticketek Phone Number and Customer Service Contact Details

Ticketek Overview

ticketek logo

Owned by the Pan-Asian firm Affinity Equity Partners, Ticketek is the foremost ticketing partner of the biggest live events in the fields of sports and entertainment.  It operates in Australia, and it has over 35 years’ experience in ticketing live events and venues. Ticketek’s mother company is TEG PTY Limited, which also includes other companies such as TEG Live, TEG Analytics, TEG Rewards, Qudos Bank Arena, Softix, and Eventopia.

Softix is an entertainment software company that is integrated into Ticketek operations.  In fact, it is an integral part of Ticketek’s mobile and website operations. Softix has developed a powerful platform for Ticketek clients as they developed, installed, and support ticketing, reservation, and acceptance of clients nationwide.  Aside from Ticketek, it also services other companies globally.

Ticketek has Australia’s most advanced multi-channel ticket sales and distribution network.  It is the top Entertainment Events website in Australia, leading the way in the digital distribution of live venue tickets through ticketek.com.au. Ticketek also has a trailblazing and innovative mobile platform that enables customers to browse, choose, buy, and have purchased tickets delivered on their phone.

The scale of Ticketek all over Australia and New Zealand is massive, as it has over 20,000 events each year, selling more than 23 million tickets to concerts, sports, theatre, musicales, exhibitions, family entertainment events, festivals, and other live events.

In Australia, Ticketek offers premier ticketing services to its premier venues such as Sydney Cricket Ground, ANZ Stadium, Qudos Bank Arena, Melbourne Cricket Ground, Rod Laver Arena, Canberra Stadium, Perth Arena, Adelaide Entertainment Centre, and many other major venues across the country.

Ticketek sells tickets to some of the most prominent events in Australia such as the Australian Open Tennis Tournament. The website is categorized into sports, concerts, theatre and arts, family, comedy, and experiences. Some of the most anticipated yearly sporting events are football, cricket, and rugby matches.  Tickets to the biggest concerts by Australian and international artists can be purchased through Ticketek. If it is a particularly in-demand ticket, event, customers can be on a waitlist.  Popular musicales, ballets, plays, recitals, and other entertainment shows are under the theatre and arts category.  Tickets to the most popular comedic acts in Australia can be purchased on Ticketek, under the comedy category.

Ticketek Customer Service

Ticketek has a team of call centre representatives who are committed to customer queries, needs, and facilitating ticketing concerns. It is present in 114 agency outlets, with several ticketing agencies located throughout Australia.

Here are Ticketek agencies available in your area:

Australian Capital Territories – Canberra Metro
AgencyAddressOpening Hours
Bruce

AIS Arena

Leverrier Street

  • Pre-Paid Collection Outlet

Monday to Friday 9 AM to 5 PM

Saturday to Sunday 10 AM to 4 PM

Weston

Songland Records

Cooleman Court, Upper Level, Shop T7 26 Brierly Street

  • Pre-Paid Collection Outlet

Monday to Wednesday 9 AM to 5:30 PM

Thursday 9 AM – 7 PM

Friday 9 AM to 8 PM

Saturday 9 AM – 5 PM

Sunday 10 AM – 4 PM

New South Wales – Sydney City
AgencyAddressOpening Hours
Sydney CBD

Head Office Agency

Ticketek @ Level 5, Westfield Sydney City

Level 5, Shop 5006A, Castlereagh St

  • Pre-Paid Collection Outlet
  • Parking Collection available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 2 PM

Sunday Closed

New South Wales – Sydney Metro
AgencyAddressOpening Hours
Cronulla

Sharkies – Cronulla Sutherland Leagues Club

461 Captain Cook Drive

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 4 PM

Enmore

Enmore Theatre

130 Enmore Road

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 6 PM

Saturday 10 AM to 4 PM

Kensington

NIDA Theatres

215 Anzac Pde

  • Pre-Paid Collection Outlet
  • Parking Collection not available
Monday to Friday 9 AM to 5 PM
Penrith

Penrith Panthers

Mulgoa Road, Penrith

  • Pre-paid Collection Outlet
  • Parking Collection not available
Monday to Sunday 9 AM to 10 PM
Pyrmont

Ticketek at Star Casino

80 Pyrmont Street

  • Pre-paid Collection Outlet
  • Parking Collection not available

Monday to Saturday 12 PM to 5 PM

Sunday Closed

New South Wales – NSW Regional
AgencyAddressOpening Hours
Albury

Albury Convention Centre

Swift Street

Monday to Friday 9 AM to 5 PM
Bathurst

Bathurst Memorial Entertainment Centre

105 William Street

Broadmeadow

Newcastle Entertainment Centre

Brown Street

Charlestown

Customer Service Desk

Charlestown Square, Pearson Street

Monday to Wednesday & Friday

9 AM to 5 PM

Thursday 9 AM to 8:30 PM

Saturday 9 AM to 4:30 PM

Sunday 10 AM to 4 PM

Coffs Harbour

Coffs Central Shopping Centre

Harbour Street, Coffs Harbour

Monday to Friday 9 AM to 5 PM
Gosford

Central Coast Stadium

Central Coast Highway and Dane Drive

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Sunday Closed

Goulbourn

First Inland City Newsagency

140 B Auburn Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 1 PM

Newcastle

Newcastle Civic Theatre

375 Hunter Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Nowra

Shoalhaven Entertainment Centre

44 Bridge Road

Monday to Friday 9 AM to 4 PM
Orange

Orange Civic Theatre

Byng Street

Monday to Friday 9 AM to 5 PM
Queensland – Brisbane Metro
AgencyAddressOpening Hours
Ipswich

Queens Park

14 Queen Victoria Parade

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 4 PM

Milton

Suncorp Box Office

Caxton Street Adjacent to Gate D

Monday to Friday 10 AM to 6 PM

Closed 12:30 PM – 1 PM

Queensland – Queensland Regional
AgencyAddressOpening Hours
Broadbeach

Gold Coast Convention and Exhibition Centre

Corner of Gold Coast Avenue

Monday to Friday 9 AM to 5 PM
Burleigh Heads

Stockland Shopping Centre

Customer Service Desk, 149 West Burleigh Road

Monday to Friday 9 AM to 4:30 PM

Saturday 9 AM to 3 PM

Sunday 10 AM to 2 PM

 

mobile ticketek My Ticketek website account offers signed-in users the chance to look at featured events, get their tickets, or be on a waitlist for some of the in-demand live events in Australia.  The account allows customers to personalise their ticket-browsing and ticket-purchasing experience.  By identifying what customers like, Ticketek will be able to update them on upcoming events, entertainment news, offers, and exclusive pre-sales.

Order history shows what customers purchased or ordered through Ticketek, and has corresponding details about their purchase or reservation.

Ticketek also has the ‘Last Minute’ feature on the app and on the website that specifies acts that may still have tickets on the same day, on the coming weekend, during the next 7 days, or in the next 30 days.

Ticketek provided information and assistance for customers with special needs, particularly for wheelchair and disability information. Each Australian region has venues that specifically cater to wheel-chair bound guests and other disability provisions.  Ticketek provides regional information service on these venues with special needs provision.

Customers can easily choose a state or territory, click on the venue, and be provided with relevant information on tickets to the biggest sporting events and concerts in the area.  Ticketek sells tickets for venues in Western Australia (Albany Centennial Oval, Perth Convention and Exhibition Centre Riverside, Eadon Clarke Oval, etc.), Northern Territory (The Amphitheatre, Darwin, Marrara Sports Complex, etc.), Queensland (Queensland Group Stadium, QSAC Stadium, etc.), South Australia (South Adelaide Football Club, Mallala Motor Sport Park, Royalty Theatre, etc.), New South Wales (ANZ Stadium, SBW Stables Theatre, Sydney Harbour, Marconi Stadium, Griffith Regional Theatre, Gosford RSL, Sydney Football Stadium, etc.), Victoria (Melbourne Ball Park Altona, Melbourne Cricket Ground, Melbourne River Cruises, Her Majesty’s Theatre, Caulfield Racecourse, etc.), Australian Capital Territory (Australian National Botanic Gardens, AIS Arena, Canberra Theatre, Commonwealth Park, The National Sports Club, etc.), and Tasmania (Albert Hall, Federation Concert Hall, Silverdome, Hobart – Regatta Grounds, etc.).

When some tickets are not delivered right away, Ticketek explicitly explains that it is delayed upon the request of the promoter.  Ticketek always reassures its patrons that the ticket will be sent to them with ample time before the event.

Tickets can be exchanged or refunded only if a certain event is cancelled, rescheduled, or relocated.

Ticketek Contact Numbers

Ticketek Australia is headquartered in Sydney, but it has offices in major cities: Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, and Perth.

Ticket customer service is mostly done through the automated enquiry form on their website.  The customer service enquiry form on the app or website is available 24/7.  Just log in, type your enquiry, and expect a reply within 24 hours. However, they do have a hotline number, available only during working hours: 13 28 49

Contact Ticketek

The Ticketek website provides an extensive FAQs page, with 6 pages and around 59 specific questions, answering queries about specific events, refunds and exchanges, seating, insurance information, and many more. People can also follow Ticketek customer service on Twitter (@Ticketek-AU) for tour announcements, news, ticket offers, events, and other questions. Ticketek Australia also has a YouTube account for the latest videos and playlists of entertainment and sporting events. Ticketek’s Instagram account has 19,000 followers and has announcements of upcoming concerts and events.

 

Ticketek Phone Number and Customer Service Contact Details

Ticketek Overview

ticketek logo

Owned by the Pan-Asian firm Affinity Equity Partners, Ticketek is the foremost ticketing partner of the biggest live events in the fields of sports and entertainment.  It operates in Australia, and it has over 35 years’ experience in ticketing live events and venues. Ticketek’s mother company is TEG PTY Limited, which also includes other companies such as TEG Live, TEG Analytics, TEG Rewards, Qudos Bank Arena, Softix, and Eventopia.

Softix is an entertainment software company that is integrated into Ticketek operations.  In fact, it is an integral part of Ticketek’s mobile and website operations. Softix has developed a powerful platform for Ticketek clients as they developed, installed, and support ticketing, reservation, and acceptance of clients nationwide.  Aside from Ticketek, it also services other companies globally.

Ticketek has Australia’s most advanced multi-channel ticket sales and distribution network.  It is the top Entertainment Events website in Australia, leading the way in the digital distribution of live venue tickets through ticketek.com.au. Ticketek also has a trailblazing and innovative mobile platform that enables customers to browse, choose, buy, and have purchased tickets delivered on their phone.

The scale of Ticketek all over Australia and New Zealand is massive, as it has over 20,000 events each year, selling more than 23 million tickets to concerts, sports, theatre, musicales, exhibitions, family entertainment events, festivals, and other live events.

In Australia, Ticketek offers premier ticketing services to its premier venues such as Sydney Cricket Ground, ANZ Stadium, Qudos Bank Arena, Melbourne Cricket Ground, Rod Laver Arena, Canberra Stadium, Perth Arena, Adelaide Entertainment Centre, and many other major venues across the country.

Ticketek sells tickets to some of the most prominent events in Australia such as the Australian Open Tennis Tournament. The website is categorized into sports, concerts, theatre and arts, family, comedy, and experiences. Some of the most anticipated yearly sporting events are football, cricket, and rugby matches.  Tickets to the biggest concerts by Australian and international artists can be purchased through Ticketek. If it is a particularly in-demand ticket, event, customers can be on a waitlist.  Popular musicales, ballets, plays, recitals, and other entertainment shows are under the theatre and arts category.  Tickets to the most popular comedic acts in Australia can be purchased on Ticketek, under the comedy category.

Ticketek Customer Service

Ticketek has a team of call centre representatives who are committed to customer queries, needs, and facilitating ticketing concerns. It is present in 114 agency outlets, with several ticketing agencies located throughout Australia.

Here are Ticketek agencies available in your area:

Australian Capital Territories – Canberra Metro
AgencyAddressOpening Hours
Bruce

AIS Arena

Leverrier Street

  • Pre-Paid Collection Outlet

Monday to Friday 9 AM to 5 PM

Saturday to Sunday 10 AM to 4 PM

Weston

Songland Records

Cooleman Court, Upper Level, Shop T7 26 Brierly Street

  • Pre-Paid Collection Outlet

Monday to Wednesday 9 AM to 5:30 PM

Thursday 9 AM – 7 PM

Friday 9 AM to 8 PM

Saturday 9 AM – 5 PM

Sunday 10 AM – 4 PM

New South Wales – Sydney City
AgencyAddressOpening Hours
Sydney CBD

Head Office Agency

Ticketek @ Level 5, Westfield Sydney City

Level 5, Shop 5006A, Castlereagh St

  • Pre-Paid Collection Outlet
  • Parking Collection available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 2 PM

Sunday Closed

New South Wales – Sydney Metro
AgencyAddressOpening Hours
Cronulla

Sharkies – Cronulla Sutherland Leagues Club

461 Captain Cook Drive

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 5 PM

Saturday 10 AM to 4 PM

Enmore

Enmore Theatre

130 Enmore Road

  • Pre-Paid Collection Outlet
  • Parking Collection not available

Monday to Friday 9 AM to 6 PM

Saturday 10 AM to 4 PM

Kensington

NIDA Theatres

215 Anzac Pde

  • Pre-Paid Collection Outlet
  • Parking Collection not available
Monday to Friday 9 AM to 5 PM
Penrith

Penrith Panthers

Mulgoa Road, Penrith

  • Pre-paid Collection Outlet
  • Parking Collection not available
Monday to Sunday 9 AM to 10 PM
Pyrmont

Ticketek at Star Casino

80 Pyrmont Street

  • Pre-paid Collection Outlet
  • Parking Collection not available

Monday to Saturday 12 PM to 5 PM

Sunday Closed

New South Wales – NSW Regional
AgencyAddressOpening Hours
Albury

Albury Convention Centre

Swift Street

Monday to Friday 9 AM to 5 PM
Bathurst

Bathurst Memorial Entertainment Centre

105 William Street

Broadmeadow

Newcastle Entertainment Centre

Brown Street

Charlestown

Customer Service Desk

Charlestown Square, Pearson Street

Monday to Wednesday & Friday

9 AM to 5 PM

Thursday 9 AM to 8:30 PM

Saturday 9 AM to 4:30 PM

Sunday 10 AM to 4 PM

Coffs Harbour

Coffs Central Shopping Centre

Harbour Street, Coffs Harbour

Monday to Friday 9 AM to 5 PM
Gosford

Central Coast Stadium

Central Coast Highway and Dane Drive

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Sunday Closed

Goulbourn

First Inland City Newsagency

140 B Auburn Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 1 PM

Newcastle

Newcastle Civic Theatre

375 Hunter Street

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 12 Noon

Nowra

Shoalhaven Entertainment Centre

44 Bridge Road

Monday to Friday 9 AM to 4 PM
Orange

Orange Civic Theatre

Byng Street

Monday to Friday 9 AM to 5 PM
Queensland – Brisbane Metro
AgencyAddressOpening Hours
Ipswich

Queens Park

14 Queen Victoria Parade

Monday to Friday 9 AM to 5 PM

Saturday 9 AM to 4 PM

Milton

Suncorp Box Office

Caxton Street Adjacent to Gate D

Monday to Friday 10 AM to 6 PM

Closed 12:30 PM – 1 PM

Queensland – Queensland Regional
AgencyAddressOpening Hours
Broadbeach

Gold Coast Convention and Exhibition Centre

Corner of Gold Coast Avenue

Monday to Friday 9 AM to 5 PM
Burleigh Heads

Stockland Shopping Centre

Customer Service Desk, 149 West Burleigh Road

Monday to Friday 9 AM to 4:30 PM

Saturday 9 AM to 3 PM

Sunday 10 AM to 2 PM

 

mobile ticketek My Ticketek website account offers signed-in users the chance to look at featured events, get their tickets, or be on a waitlist for some of the in-demand live events in Australia.  The account allows customers to personalise their ticket-browsing and ticket-purchasing experience.  By identifying what customers like, Ticketek will be able to update them on upcoming events, entertainment news, offers, and exclusive pre-sales.

Order history shows what customers purchased or ordered through Ticketek, and has corresponding details about their purchase or reservation.

Ticketek also has the ‘Last Minute’ feature on the app and on the website that specifies acts that may still have tickets on the same day, on the coming weekend, during the next 7 days, or in the next 30 days.

Ticketek provided information and assistance for customers with special needs, particularly for wheelchair and disability information. Each Australian region has venues that specifically cater to wheel-chair bound guests and other disability provisions.  Ticketek provides regional information service on these venues with special needs provision.

Customers can easily choose a state or territory, click on the venue, and be provided with relevant information on tickets to the biggest sporting events and concerts in the area.  Ticketek sells tickets for venues in Western Australia (Albany Centennial Oval, Perth Convention and Exhibition Centre Riverside, Eadon Clarke Oval, etc.), Northern Territory (The Amphitheatre, Darwin, Marrara Sports Complex, etc.), Queensland (Queensland Group Stadium, QSAC Stadium, etc.), South Australia (South Adelaide Football Club, Mallala Motor Sport Park, Royalty Theatre, etc.), New South Wales (ANZ Stadium, SBW Stables Theatre, Sydney Harbour, Marconi Stadium, Griffith Regional Theatre, Gosford RSL, Sydney Football Stadium, etc.), Victoria (Melbourne Ball Park Altona, Melbourne Cricket Ground, Melbourne River Cruises, Her Majesty’s Theatre, Caulfield Racecourse, etc.), Australian Capital Territory (Australian National Botanic Gardens, AIS Arena, Canberra Theatre, Commonwealth Park, The National Sports Club, etc.), and Tasmania (Albert Hall, Federation Concert Hall, Silverdome, Hobart – Regatta Grounds, etc.).

When some tickets are not delivered right away, Ticketek explicitly explains that it is delayed upon the request of the promoter.  Ticketek always reassures its patrons that the ticket will be sent to them with ample time before the event.

Tickets can be exchanged or refunded only if a certain event is cancelled, rescheduled, or relocated.

Ticketek Contact Numbers

Ticketek Australia is headquartered in Sydney, but it has offices in major cities: Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, and Perth.

Ticket customer service is mostly done through the automated enquiry form on their website.  The customer service enquiry form on the app or website is available 24/7.  Just log in, type your enquiry, and expect a reply within 24 hours. However, they do have a hotline number, available only during working hours: 13 28 49

Contact Ticketek

The Ticketek website provides an extensive FAQs page, with 6 pages and around 59 specific questions, answering queries about specific events, refunds and exchanges, seating, insurance information, and many more. People can also follow Ticketek customer service on Twitter (@Ticketek-AU) for tour announcements, news, ticket offers, events, and other questions. Ticketek Australia also has a YouTube account for the latest videos and playlists of entertainment and sporting events. Ticketek’s Instagram account has 19,000 followers and has announcements of upcoming concerts and events.

 

Foxtel Phone Number and Customer Service Contact Details

logo foxtel

Foxtel Overview

 

Foxtel is a pay television company servicing Australians.  Its main goal is for every Australian to find something on TV that they want to watch every time they switch on.  Regarded as Australia’s most progressive media company, it offers Satellite, Cable, broadband, and IPTV, delivering a diverse subscription television service.  

Foxtel’s parent companies are News Corp Australia and Telstra, which own 50% of the company, respectively. Foxtel rapidly grew its operations in 2007, and since then, it has quickly grown into the foremost television programming provider in the country.

Foxtel has started to phase out the standard set-top-boxes and is replacing them with the iQ models. The iQ models have digital recording capacities, but these could be deactivated if the customers do not wish to pay for them.  The latest Foxtel software update is the 5.1 version updated in 2017.

This trailblazing and innovative company has brought several ground-breaking products to its customers through the years, including the iQ personal video recorder, Australia’s largest HDTV offering comprising of 36 channels, television, broadband and home phone bundles in partnership with Telstra, Australia’s largest telecommunications network, live or catch-up TV on a mobile device or tablet.  Recently, Foxtel launched the GoApp for iPad. Foxtel also invests hundreds of millions of Australian dollars in new and original homegrown content.

Foxtel aims to make a difference in broadcasting and the way that content is viewed by Australians. One of its main thrusts is taking part in Australia’s Reconciliation Program.  Foxtel aims to be a leader in the media industry in terms of reconciling Aboriginal and Torres Strait Islander peoples. Foxtel’s core values reflect the Reconciliation Program initiatives and also the way they deal with their customers and stakeholders in general.  

One of Foxtel’s advocacies is energy efficiency, in conjunction with the Australian government’s initiative to improve the energy efficiency of set-top-boxes. Foxtel was a major signatory in the government’s drive to voluntary minimum energy consumption.

Foxtel also supports Community Broadcasting initiatives. It broadcasts the Aurora Community Channel, an Australian subscription television channel that shows locally produced documentaries and short films.

logo foxtel

Foxtel Customer Service

Foxtel’s current slogan for their customers is “they offer a different entertainment experience every day.”

Foxtel currently employs 2,800 people, delivering service to around 2.8 million Australian subscribers. Foxtel customer service encompasses regional and metropolitan areas. It delivers exclusive the world’s most popular channels across all genres.  Foxtel always makes sure that they deliver high-quality local content.

Foxtel has two subscription choices: Foxtel iQ3 or Foxtel Play.  Foxtel iQ3 is via cable or satellite and is designed for a premium entertainment experience, while Foxtel Play is for streaming over the internet, which is a flexible, low-cost experience.  There is no lock-in contract for Foxtel Play. Foxtel iQ3 subscribers are able to record, pause and rewind Live TV, experience live HD TV

There are many ways to watch Foxtel.  The latest ways are downloading the Foxtel Go app and watching it on a tablet or mobile device while waiting for the TV installation. Depending on the subscription, subscribers can watch up to 80 live channels. Subscribers can register up to three devices.

Foxtel offers several TV combos, with no equipment fee for the iQ3 set-top-box, no lock-in contract, any TV pack’s first month is free for a minimum cost of $100.  Some of the popular TV combos are Platinum HD, Entertainment Pack, Drama Combo, Sports Combo, and Sports and Drama Combo. Usual packages include the number of channels; the Foxtel iQ3 set-top-box, and Foxtel Go.

The add-on features are little extras that subscribers can add such as channel packs, HD, specialty channels (Greek and Italian channels and World Movies), and Multiroom, which gives an option to add extra to other rooms. Aside from a massive collection of channels according to interest (Entertainment, Sports, Movies, Drama, Docos, and Kids), Foxtel also offers add-on specialty channels for special interests.  BoxSets allow subscribers to watch the whole series. World Movies is for movies beyond Hollywood.   LFCTV is the official channel of Liverpool FC, and Chelsea TV is the official channel of Chelsea FC.  For those who are feeling homesick for Greek and Italian TV, Foxtel offers Antenna Pacific (Greek Channel) and RAI Italia.

Foxtel Broadband features unlimited Foxtel Broadband, no iQ3 set up costs, 45 channels, free Wi-Fi modem, and unlimited local and national calls. There are currently 4 broadband + entertainment bundles: 200 GB Broadband + Entertainment Bundle, Unlimited Broadband + Entertainment Bundle, Unlimited Broadband + Sports Bundle, and Unlimited Broadband + Platinum HD Bundle.

Customers can also build their own bundles while existing customers can upgrade their plans.

Foxtel also offers packages for businesses.  There are packages for small businesses, licensed venues, gyms, accommodations, aged care, hospitals, mining and workforce accommodations, and Foxtel for Schools.

Entertainment channels

Foxtel broadcast quality is optimised based on a subscriber’s device – 3G, 4G or Wi-Fi.  The Foxtel Go App is available on these devices:

iPad 2 or above
iPhone 4 or above
iPod Touch 5 or above
All Android devices
Mac OSX
PC running XP service pack 2 or higher

 

Maximum data duration on a Wi-Fi tablet or Smartphone is between 320 mb p/hour to 920 mb p/hour.  On a 3G Tablet or Smartphone is between 320 mb p/hr to 920 mb p/hr.  On a PC or Mac, the maximum data duration is from 435 mb p/hr to 1325 mb p/hr.

For children, the Foxtel Kids App can be downloaded, letting them enjoy safe, kid-friendly entertainment.  Kids can either stream or download their favourite shows, all on a platform that has everything they want and the safety features that parents need, such as viewing time limits and channel blocking. Parents can also limit screen time and make the app appropriate for their age. Children will enjoy their favourite shows on Nickelodeon, Nick Jr., the Disney Channel, Cartoon Network, Disney Jr., Discovery Kids, Boomerang, Disney XD, and CBeebies (BBC).

Subscribers can access thousands of movies and TV shows depending on the package that they get. Subscribers are able to get the latest episodes and recent blockbusters, which are added monthly.  In order to access shows on Foxtel Anytime, subscribers need to have Foxtel iQ set top box connected to the internet.  Foxtel’s BoxSets brings all seasons of the TV dramas and other popular TV series.

Foxtel provides closed captioning, additional text-based information about programs that aid Australians affected with hearing loss.  Closed captioning allows the hearing-impaired to have a richer TV experience.  Foxtel provides accessibility to as many channels as possible. As of December 2016, a total of thirty-one channels have captioning capabilities.  Channels that offer closed captioning are Fox 8, BBC UK TV, Arena, MTV, Universal Channel, Discovery Channel, National Geographic, Disney Jr., Daystar, Fox Sports, ESPN, History Channel, TLC, E!, and much more.

Foxtel Contact Numbers

Foxtel company headquarters is located at the Foxtel Television Centre in North Ryde, Sydney.  This is where its national subscription television operations are headquartered. The facility has the television studios, broadcast operations, and cable and satellite transmission facilities. Two Customer Solutions Centres are based at Moonee Ponds, Melbourne and Robina, Gold Coast.

Here are Foxtel phone numbers:

Choosing a Foxtel Experience1300 785 622
Renting new releases131 999
General Enquiries1300 788 796
Foxtel for Business 1300 765 866
General Enquiries for new customers

1300 130 799

9 AM to 7 PM (Mon-Fri)

10 AM to 6 PM (Saturday)

Closed on Sundays

General Enquiries for existing customers

131 999

Billing – 9 AM to 7 PM (Monday to Friday)

Package Change – 9 AM to 9 PM (Monday to Friday)

10 AM to 8 PM (Saturday to Sunday)

Broadband and Home Phone Technical Help 24/7

TV Technical Help – 7:30 Am to Midnight (Monday to Sunday)

Calling from Overseas+61 3 8325 2701
Hearing or Speech impairment

Through National Relay Service

TTY: Call 133 677 then enter 131 999

Speak and Listen: Call 1300 555 7272 then ask for Foxtel.

Corporate and Advertising
Corporate enquiries(02) 9813 6000
Public affairs and media(02) 9813 6000

 

Contact Foxtel

Foxtel Australia encourages customers to contact them for queries and concerns.  Here are relevant mailing addresses and locations:

Sydney Head Office:

5 Thomas Holt Drive

North Ryde NSW 2113

 

Melbourne – Customer Sales and Service

1-21 Dean St.

Moonee Ponds VIC 3039

Gold Coast – Customer Sales and Service

35 Robina Town Centre Drive

Robina QLD 4226

The Foxtel Community is a forum where subscribers and guests can connect, share, and discuss anything that has to do with Foxtel. Significantly, it provided support and help for members for programming assistance and other topics.  Important announcements and latest Foxtel news can also be found on the community site. Popular technical support topics include Foxtel Outages, Foxtel iQ3, Foxtel TV, Foxtel Go, and Foxtel Play. Topics about Accounts and Billing and Programming are also popular.

Existing customers can also get Foxtel support by liking or following their social media accounts.  Foxtel subscribers can get support on Facebook, ask for assistance via Twitter (@FOXTEL or @FOXTEL_HELP, or follow their YouTube, Google+ or Instagram accounts.

Foxtel Phone Number and Customer Service Contact Details

logo foxtel

Foxtel Overview

 

Foxtel is a pay television company servicing Australians.  Its main goal is for every Australian to find something on TV that they want to watch every time they switch on.  Regarded as Australia’s most progressive media company, it offers Satellite, Cable, broadband, and IPTV, delivering a diverse subscription television service.  

Foxtel’s parent companies are News Corp Australia and Telstra, which own 50% of the company, respectively. Foxtel rapidly grew its operations in 2007, and since then, it has quickly grown into the foremost television programming provider in the country.

Foxtel has started to phase out the standard set-top-boxes and is replacing them with the iQ models. The iQ models have digital recording capacities, but these could be deactivated if the customers do not wish to pay for them.  The latest Foxtel software update is the 5.1 version updated in 2017.

This trailblazing and innovative company has brought several ground-breaking products to its customers through the years, including the iQ personal video recorder, Australia’s largest HDTV offering comprising of 36 channels, television, broadband and home phone bundles in partnership with Telstra, Australia’s largest telecommunications network, live or catch-up TV on a mobile device or tablet.  Recently, Foxtel launched the GoApp for iPad. Foxtel also invests hundreds of millions of Australian dollars in new and original homegrown content.

Foxtel aims to make a difference in broadcasting and the way that content is viewed by Australians. One of its main thrusts is taking part in Australia’s Reconciliation Program.  Foxtel aims to be a leader in the media industry in terms of reconciling Aboriginal and Torres Strait Islander peoples. Foxtel’s core values reflect the Reconciliation Program initiatives and also the way they deal with their customers and stakeholders in general.  

One of Foxtel’s advocacies is energy efficiency, in conjunction with the Australian government’s initiative to improve the energy efficiency of set-top-boxes. Foxtel was a major signatory in the government’s drive to voluntary minimum energy consumption.

Foxtel also supports Community Broadcasting initiatives. It broadcasts the Aurora Community Channel, an Australian subscription television channel that shows locally produced documentaries and short films.

Foxtel Customer Service

Foxtel’s current slogan for their customers is “they offer a different entertainment experience every day.”

Foxtel currently employs 2,800 people, delivering service to around 2.8 million Australian subscribers. Foxtel customer service encompasses regional and metropolitan areas. It delivers exclusive the world’s most popular channels across all genres.  Foxtel always makes sure that they deliver high-quality local content.

Foxtel has two subscription choices: Foxtel iQ3 or Foxtel Play.  Foxtel iQ3 is via cable or satellite and is designed for a premium entertainment experience, while Foxtel Play is for streaming over the internet, which is a flexible, low-cost experience.  There is no lock-in contract for Foxtel Play. Foxtel iQ3 subscribers are able to record, pause and rewind Live TV, experience live HD TV

There are many ways to watch Foxtel.  The latest ways are downloading the Foxtel Go app and watching it on a tablet or mobile device while waiting for the TV installation. Depending on the subscription, subscribers can watch up to 80 live channels. Subscribers can register up to three devices.

Foxtel offers several TV combos, with no equipment fee for the iQ3 set-top-box, no lock-in contract, any TV pack’s first month is free for a minimum cost of $100.  Some of the popular TV combos are Platinum HD, Entertainment Pack, Drama Combo, Sports Combo, and Sports and Drama Combo. Usual packages include the number of channels; the Foxtel iQ3 set-top-box, and Foxtel Go.

The add-on features are little extras that subscribers can add such as channel packs, HD, specialty channels (Greek and Italian channels and World Movies), and Multiroom, which gives an option to add extra to other rooms. Aside from a massive collection of channels according to interest (Entertainment, Sports, Movies, Drama, Docos, and Kids), Foxtel also offers add-on specialty channels for special interests.  BoxSets allow subscribers to watch the whole series. World Movies is for movies beyond Hollywood.   LFCTV is the official channel of Liverpool FC, and Chelsea TV is the official channel of Chelsea FC.  For those who are feeling homesick for Greek and Italian TV, Foxtel offers Antenna Pacific (Greek Channel) and RAI Italia.

Foxtel Broadband features unlimited Foxtel Broadband, no iQ3 set up costs, 45 channels, free Wi-Fi modem, and unlimited local and national calls. There are currently 4 broadband + entertainment bundles: 200 GB Broadband + Entertainment Bundle, Unlimited Broadband + Entertainment Bundle, Unlimited Broadband + Sports Bundle, and Unlimited Broadband + Platinum HD Bundle.

Customers can also build their own bundles while existing customers can upgrade their plans.

Foxtel also offers packages for businesses.  There are packages for small businesses, licensed venues, gyms, accommodations, aged care, hospitals, mining and workforce accommodations, and Foxtel for Schools.

logo foxtel

Entertainment channels

Foxtel broadcast quality is optimised based on a subscriber’s device – 3G, 4G or Wi-Fi.  The Foxtel Go App is available on these devices:

iPad 2 or above
iPhone 4 or above
iPod Touch 5 or above
All Android devices
Mac OSX
PC running XP service pack 2 or higher

 

Maximum data duration on a Wi-Fi tablet or Smartphone is between 320 mb p/hour to 920 mb p/hour.  On a 3G Tablet or Smartphone is between 320 mb p/hr to 920 mb p/hr.  On a PC or Mac, the maximum data duration is from 435 mb p/hr to 1325 mb p/hr.

For children, the Foxtel Kids App can be downloaded, letting them enjoy safe, kid-friendly entertainment.  Kids can either stream or download their favourite shows, all on a platform that has everything they want and the safety features that parents need, such as viewing time limits and channel blocking. Parents can also limit screen time and make the app appropriate for their age. Children will enjoy their favourite shows on Nickelodeon, Nick Jr., the Disney Channel, Cartoon Network, Disney Jr., Discovery Kids, Boomerang, Disney XD, and CBeebies (BBC).

Subscribers can access thousands of movies and TV shows depending on the package that they get. Subscribers are able to get the latest episodes and recent blockbusters, which are added monthly.  In order to access shows on Foxtel Anytime, subscribers need to have Foxtel iQ set top box connected to the internet.  Foxtel’s BoxSets brings all seasons of the TV dramas and other popular TV series.

Foxtel provides closed captioning, additional text-based information about programs that aid Australians affected with hearing loss.  Closed captioning allows the hearing-impaired to have a richer TV experience.  Foxtel provides accessibility to as many channels as possible. As of December 2016, a total of thirty-one channels have captioning capabilities.  Channels that offer closed captioning are Fox 8, BBC UK TV, Arena, MTV, Universal Channel, Discovery Channel, National Geographic, Disney Jr., Daystar, Fox Sports, ESPN, History Channel, TLC, E!, and much more.

Foxtel Contact Numbers

Foxtel company headquarters is located at the Foxtel Television Centre in North Ryde, Sydney.  This is where its national subscription television operations are headquartered. The facility has the television studios, broadcast operations, and cable and satellite transmission facilities. Two Customer Solutions Centres are based at Moonee Ponds, Melbourne and Robina, Gold Coast.

Here are Foxtel phone numbers:

Choosing a Foxtel Experience1300 785 622
Renting new releases131 999
General Enquiries1300 788 796
Foxtel for Business 1300 765 866
General Enquiries for new customers

1300 130 799

9 AM to 7 PM (Mon-Fri)

10 AM to 6 PM (Saturday)

Closed on Sundays

General Enquiries for existing customers

131 999

Billing – 9 AM to 7 PM (Monday to Friday)

Package Change – 9 AM to 9 PM (Monday to Friday)

10 AM to 8 PM (Saturday to Sunday)

Broadband and Home Phone Technical Help 24/7

TV Technical Help – 7:30 Am to Midnight (Monday to Sunday)

Calling from Overseas+61 3 8325 2701
Hearing or Speech impairment

Through National Relay Service

TTY: Call 133 677 then enter 131 999

Speak and Listen: Call 1300 555 7272 then ask for Foxtel.

Corporate and Advertising
Corporate enquiries(02) 9813 6000
Public affairs and media(02) 9813 6000

 

Contact Foxtel

Foxtel Australia encourages customers to contact them for queries and concerns.  Here are relevant mailing addresses and locations:

Sydney Head Office:

5 Thomas Holt Drive

North Ryde NSW 2113

 

Melbourne – Customer Sales and Service

1-21 Dean St.

Moonee Ponds VIC 3039

Gold Coast – Customer Sales and Service

35 Robina Town Centre Drive

Robina QLD 4226

The Foxtel Community is a forum where subscribers and guests can connect, share, and discuss anything that has to do with Foxtel. Significantly, it provided support and help for members for programming assistance and other topics.  Important announcements and latest Foxtel news can also be found on the community site. Popular technical support topics include Foxtel Outages, Foxtel iQ3, Foxtel TV, Foxtel Go, and Foxtel Play. Topics about Accounts and Billing and Programming are also popular.

Existing customers can also get Foxtel support by liking or following their social media accounts.  Foxtel subscribers can get support on Facebook, ask for assistance via Twitter (@FOXTEL or @FOXTEL_HELP, or follow their YouTube, Google+ or Instagram accounts.

Foxtel Phone Number and Customer Service Contact Details

logo foxtel

Foxtel Overview

 

Foxtel is a pay television company servicing Australians.  Its main goal is for every Australian to find something on TV that they want to watch every time they switch on.  Regarded as Australia’s most progressive media company, it offers Satellite, Cable, broadband, and IPTV, delivering a diverse subscription television service.  

Foxtel’s parent companies are News Corp Australia and Telstra, which own 50% of the company, respectively. Foxtel rapidly grew its operations in 2007, and since then, it has quickly grown into the foremost television programming provider in the country.

Foxtel has started to phase out the standard set-top-boxes and is replacing them with the iQ models. The iQ models have digital recording capacities, but these could be deactivated if the customers do not wish to pay for them.  The latest Foxtel software update is the 5.1 version updated in 2017.

This trailblazing and innovative company has brought several ground-breaking products to its customers through the years, including the iQ personal video recorder, Australia’s largest HDTV offering comprising of 36 channels, television, broadband and home phone bundles in partnership with Telstra, Australia’s largest telecommunications network, live or catch-up TV on a mobile device or tablet.  Recently, Foxtel launched the GoApp for iPad. Foxtel also invests hundreds of millions of Australian dollars in new and original homegrown content.

Foxtel aims to make a difference in broadcasting and the way that content is viewed by Australians. One of its main thrusts is taking part in Australia’s Reconciliation Program.  Foxtel aims to be a leader in the media industry in terms of reconciling Aboriginal and Torres Strait Islander peoples. Foxtel’s core values reflect the Reconciliation Program initiatives and also the way they deal with their customers and stakeholders in general.  

One of Foxtel’s advocacies is energy efficiency, in conjunction with the Australian government’s initiative to improve the energy efficiency of set-top-boxes. Foxtel was a major signatory in the government’s drive to voluntary minimum energy consumption.

Foxtel also supports Community Broadcasting initiatives. It broadcasts the Aurora Community Channel, an Australian subscription television channel that shows locally produced documentaries and short films.

Foxtel Customer Service

Foxtel’s current slogan for their customers is “they offer a different entertainment experience every day.”

Foxtel currently employs 2,800 people, delivering service to around 2.8 million Australian subscribers. Foxtel customer service encompasses regional and metropolitan areas. It delivers exclusive the world’s most popular channels across all genres.  Foxtel always makes sure that they deliver high-quality local content.

Foxtel has two subscription choices: Foxtel iQ3 or Foxtel Play.  Foxtel iQ3 is via cable or satellite and is designed for a premium entertainment experience, while Foxtel Play is for streaming over the internet, which is a flexible, low-cost experience.  There is no lock-in contract for Foxtel Play. Foxtel iQ3 subscribers are able to record, pause and rewind Live TV, experience live HD TV

There are many ways to watch Foxtel.  The latest ways are downloading the Foxtel Go app and watching it on a tablet or mobile device while waiting for the TV installation. Depending on the subscription, subscribers can watch up to 80 live channels. Subscribers can register up to three devices.

Foxtel offers several TV combos, with no equipment fee for the iQ3 set-top-box, no lock-in contract, any TV pack’s first month is free for a minimum cost of $100.  Some of the popular TV combos are Platinum HD, Entertainment Pack, Drama Combo, Sports Combo, and Sports and Drama Combo. Usual packages include the number of channels; the Foxtel iQ3 set-top-box, and Foxtel Go.

The add-on features are little extras that subscribers can add such as channel packs, HD, specialty channels (Greek and Italian channels and World Movies), and Multiroom, which gives an option to add extra to other rooms. Aside from a massive collection of channels according to interest (Entertainment, Sports, Movies, Drama, Docos, and Kids), Foxtel also offers add-on specialty channels for special interests.  BoxSets allow subscribers to watch the whole series. World Movies is for movies beyond Hollywood.   LFCTV is the official channel of Liverpool FC, and Chelsea TV is the official channel of Chelsea FC.  For those who are feeling homesick for Greek and Italian TV, Foxtel offers Antenna Pacific (Greek Channel) and RAI Italia.

Foxtel Broadband features unlimited Foxtel Broadband, no iQ3 set up costs, 45 channels, free Wi-Fi modem, and unlimited local and national calls. There are currently 4 broadband + entertainment bundles: 200 GB Broadband + Entertainment Bundle, Unlimited Broadband + Entertainment Bundle, Unlimited Broadband + Sports Bundle, and Unlimited Broadband + Platinum HD Bundle.

Customers can also build their own bundles while existing customers can upgrade their plans.

Foxtel also offers packages for businesses.  There are packages for small businesses, licensed venues, gyms, accommodations, aged care, hospitals, mining and workforce accommodations, and Foxtel for Schools.

logo foxtel

Entertainment channels

Foxtel broadcast quality is optimised based on a subscriber’s device – 3G, 4G or Wi-Fi.  The Foxtel Go App is available on these devices:

iPad 2 or above
iPhone 4 or above
iPod Touch 5 or above
All Android devices
Mac OSX
PC running XP service pack 2 or higher

 

Maximum data duration on a Wi-Fi tablet or Smartphone is between 320 mb p/hour to 920 mb p/hour.  On a 3G Tablet or Smartphone is between 320 mb p/hr to 920 mb p/hr.  On a PC or Mac, the maximum data duration is from 435 mb p/hr to 1325 mb p/hr.

For children, the Foxtel Kids App can be downloaded, letting them enjoy safe, kid-friendly entertainment.  Kids can either stream or download their favourite shows, all on a platform that has everything they want and the safety features that parents need, such as viewing time limits and channel blocking. Parents can also limit screen time and make the app appropriate for their age. Children will enjoy their favourite shows on Nickelodeon, Nick Jr., the Disney Channel, Cartoon Network, Disney Jr., Discovery Kids, Boomerang, Disney XD, and CBeebies (BBC).

Subscribers can access thousands of movies and TV shows depending on the package that they get. Subscribers are able to get the latest episodes and recent blockbusters, which are added monthly.  In order to access shows on Foxtel Anytime, subscribers need to have Foxtel iQ set top box connected to the internet.  Foxtel’s BoxSets brings all seasons of the TV dramas and other popular TV series.

Foxtel provides closed captioning, additional text-based information about programs that aid Australians affected with hearing loss.  Closed captioning allows the hearing-impaired to have a richer TV experience.  Foxtel provides accessibility to as many channels as possible. As of December 2016, a total of thirty-one channels have captioning capabilities.  Channels that offer closed captioning are Fox 8, BBC UK TV, Arena, MTV, Universal Channel, Discovery Channel, National Geographic, Disney Jr., Daystar, Fox Sports, ESPN, History Channel, TLC, E!, and much more.

Foxtel Contact Numbers

Foxtel company headquarters is located at the Foxtel Television Centre in North Ryde, Sydney.  This is where its national subscription television operations are headquartered. The facility has the television studios, broadcast operations, and cable and satellite transmission facilities. Two Customer Solutions Centres are based at Moonee Ponds, Melbourne and Robina, Gold Coast.

Here are Foxtel phone numbers:

Choosing a Foxtel Experience1300 785 622
Renting new releases131 999
General Enquiries1300 788 796
Foxtel for Business 1300 765 866
General Enquiries for new customers

1300 130 799

9 AM to 7 PM (Mon-Fri)

10 AM to 6 PM (Saturday)

Closed on Sundays

General Enquiries for existing customers

131 999

Billing – 9 AM to 7 PM (Monday to Friday)

Package Change – 9 AM to 9 PM (Monday to Friday)

10 AM to 8 PM (Saturday to Sunday)

Broadband and Home Phone Technical Help 24/7

TV Technical Help – 7:30 Am to Midnight (Monday to Sunday)

Calling from Overseas+61 3 8325 2701
Hearing or Speech impairment

Through National Relay Service

TTY: Call 133 677 then enter 131 999

Speak and Listen: Call 1300 555 7272 then ask for Foxtel.

Corporate and Advertising
Corporate enquiries(02) 9813 6000
Public affairs and media(02) 9813 6000

 

Contact Foxtel

Foxtel Australia encourages customers to contact them for queries and concerns.  Here are relevant mailing addresses and locations:

Sydney Head Office:

5 Thomas Holt Drive

North Ryde NSW 2113

 

Melbourne – Customer Sales and Service

1-21 Dean St.

Moonee Ponds VIC 3039

Gold Coast – Customer Sales and Service

35 Robina Town Centre Drive

Robina QLD 4226

The Foxtel Community is a forum where subscribers and guests can connect, share, and discuss anything that has to do with Foxtel. Significantly, it provided support and help for members for programming assistance and other topics.  Important announcements and latest Foxtel news can also be found on the community site. Popular technical support topics include Foxtel Outages, Foxtel iQ3, Foxtel TV, Foxtel Go, and Foxtel Play. Topics about Accounts and Billing and Programming are also popular.

Existing customers can also get Foxtel support by liking or following their social media accounts.  Foxtel subscribers can get support on Facebook, ask for assistance via Twitter (@FOXTEL or @FOXTEL_HELP, or follow their YouTube, Google+ or Instagram accounts.

Foxtel Phone Number and Customer Service Contact Details

logo foxtel

Foxtel Overview

 

Foxtel is a pay television company servicing Australians.  Its main goal is for every Australian to find something on TV that they want to watch every time they switch on.  Regarded as Australia’s most progressive media company, it offers Satellite, Cable, broadband, and IPTV, delivering a diverse subscription television service.  

Foxtel’s parent companies are News Corp Australia and Telstra, which own 50% of the company, respectively. Foxtel rapidly grew its operations in 2007, and since then, it has quickly grown into the foremost television programming provider in the country.

Foxtel has started to phase out the standard set-top-boxes and is replacing them with the iQ models. The iQ models have digital recording capacities, but these could be deactivated if the customers do not wish to pay for them.  The latest Foxtel software update is the 5.1 version updated in 2017.

This trailblazing and innovative company has brought several ground-breaking products to its customers through the years, including the iQ personal video recorder, Australia’s largest HDTV offering comprising of 36 channels, television, broadband and home phone bundles in partnership with Telstra, Australia’s largest telecommunications network, live or catch-up TV on a mobile device or tablet.  Recently, Foxtel launched the GoApp for iPad. Foxtel also invests hundreds of millions of Australian dollars in new and original homegrown content.

Foxtel aims to make a difference in broadcasting and the way that content is viewed by Australians. One of its main thrusts is taking part in Australia’s Reconciliation Program.  Foxtel aims to be a leader in the media industry in terms of reconciling Aboriginal and Torres Strait Islander peoples. Foxtel’s core values reflect the Reconciliation Program initiatives and also the way they deal with their customers and stakeholders in general.  

One of Foxtel’s advocacies is energy efficiency, in conjunction with the Australian government’s initiative to improve the energy efficiency of set-top-boxes. Foxtel was a major signatory in the government’s drive to voluntary minimum energy consumption.

Foxtel also supports Community Broadcasting initiatives. It broadcasts the Aurora Community Channel, an Australian subscription television channel that shows locally produced documentaries and short films.

Foxtel Customer Service

Foxtel’s current slogan for their customers is “they offer a different entertainment experience every day.”

Foxtel currently employs 2,800 people, delivering service to around 2.8 million Australian subscribers. Foxtel customer service encompasses regional and metropolitan areas. It delivers exclusive the world’s most popular channels across all genres.  Foxtel always makes sure that they deliver high-quality local content.

Foxtel has two subscription choices: Foxtel iQ3 or Foxtel Play.  Foxtel iQ3 is via cable or satellite and is designed for a premium entertainment experience, while Foxtel Play is for streaming over the internet, which is a flexible, low-cost experience.  There is no lock-in contract for Foxtel Play. Foxtel iQ3 subscribers are able to record, pause and rewind Live TV, experience live HD TV

There are many ways to watch Foxtel.  The latest ways are downloading the Foxtel Go app and watching it on a tablet or mobile device while waiting for the TV installation. Depending on the subscription, subscribers can watch up to 80 live channels. Subscribers can register up to three devices.

Foxtel offers several TV combos, with no equipment fee for the iQ3 set-top-box, no lock-in contract, any TV pack’s first month is free for a minimum cost of $100.  Some of the popular TV combos are Platinum HD, Entertainment Pack, Drama Combo, Sports Combo, and Sports and Drama Combo. Usual packages include the number of channels; the Foxtel iQ3 set-top-box, and Foxtel Go.

The add-on features are little extras that subscribers can add such as channel packs, HD, specialty channels (Greek and Italian channels and World Movies), and Multiroom, which gives an option to add extra to other rooms. Aside from a massive collection of channels according to interest (Entertainment, Sports, Movies, Drama, Docos, and Kids), Foxtel also offers add-on specialty channels for special interests.  BoxSets allow subscribers to watch the whole series. World Movies is for movies beyond Hollywood.   LFCTV is the official channel of Liverpool FC, and Chelsea TV is the official channel of Chelsea FC.  For those who are feeling homesick for Greek and Italian TV, Foxtel offers Antenna Pacific (Greek Channel) and RAI Italia.

Foxtel Broadband features unlimited Foxtel Broadband, no iQ3 set up costs, 45 channels, free Wi-Fi modem, and unlimited local and national calls. There are currently 4 broadband + entertainment bundles: 200 GB Broadband + Entertainment Bundle, Unlimited Broadband + Entertainment Bundle, Unlimited Broadband + Sports Bundle, and Unlimited Broadband + Platinum HD Bundle.

Customers can also build their own bundles while existing customers can upgrade their plans.

Foxtel also offers packages for businesses.  There are packages for small businesses, licensed venues, gyms, accommodations, aged care, hospitals, mining and workforce accommodations, and Foxtel for Schools.

logo foxtel

Entertainment channels

Foxtel broadcast quality is optimised based on a subscriber’s device – 3G, 4G or Wi-Fi.  The Foxtel Go App is available on these devices:

iPad 2 or above
iPhone 4 or above
iPod Touch 5 or above
All Android devices
Mac OSX
PC running XP service pack 2 or higher

 

Maximum data duration on a Wi-Fi tablet or Smartphone is between 320 mb p/hour to 920 mb p/hour.  On a 3G Tablet or Smartphone is between 320 mb p/hr to 920 mb p/hr.  On a PC or Mac, the maximum data duration is from 435 mb p/hr to 1325 mb p/hr.

For children, the Foxtel Kids App can be downloaded, letting them enjoy safe, kid-friendly entertainment.  Kids can either stream or download their favourite shows, all on a platform that has everything they want and the safety features that parents need, such as viewing time limits and channel blocking. Parents can also limit screen time and make the app appropriate for their age. Children will enjoy their favourite shows on Nickelodeon, Nick Jr., the Disney Channel, Cartoon Network, Disney Jr., Discovery Kids, Boomerang, Disney XD, and CBeebies (BBC).

Subscribers can access thousands of movies and TV shows depending on the package that they get. Subscribers are able to get the latest episodes and recent blockbusters, which are added monthly.  In order to access shows on Foxtel Anytime, subscribers need to have Foxtel iQ set top box connected to the internet.  Foxtel’s BoxSets brings all seasons of the TV dramas and other popular TV series.

Foxtel provides closed captioning, additional text-based information about programs that aid Australians affected with hearing loss.  Closed captioning allows the hearing-impaired to have a richer TV experience.  Foxtel provides accessibility to as many channels as possible. As of December 2016, a total of thirty-one channels have captioning capabilities.  Channels that offer closed captioning are Fox 8, BBC UK TV, Arena, MTV, Universal Channel, Discovery Channel, National Geographic, Disney Jr., Daystar, Fox Sports, ESPN, History Channel, TLC, E!, and much more.

Foxtel Contact Numbers

Foxtel company headquarters is located at the Foxtel Television Centre in North Ryde, Sydney.  This is where its national subscription television operations are headquartered. The facility has the television studios, broadcast operations, and cable and satellite transmission facilities. Two Customer Solutions Centres are based at Moonee Ponds, Melbourne and Robina, Gold Coast.

Here are Foxtel phone numbers:

Choosing a Foxtel Experience1300 785 622
Renting new releases131 999
General Enquiries1300 788 796
Foxtel for Business 1300 765 866
General Enquiries for new customers

1300 130 799

9 AM to 7 PM (Mon-Fri)

10 AM to 6 PM (Saturday)

Closed on Sundays

General Enquiries for existing customers

131 999

Billing – 9 AM to 7 PM (Monday to Friday)

Package Change – 9 AM to 9 PM (Monday to Friday)

10 AM to 8 PM (Saturday to Sunday)

Broadband and Home Phone Technical Help 24/7

TV Technical Help – 7:30 Am to Midnight (Monday to Sunday)

Calling from Overseas+61 3 8325 2701
Hearing or Speech impairment

Through National Relay Service

TTY: Call 133 677 then enter 131 999

Speak and Listen: Call 1300 555 7272 then ask for Foxtel.

Corporate and Advertising
Corporate enquiries(02) 9813 6000
Public affairs and media(02) 9813 6000

 

Contact Foxtel

Foxtel Australia encourages customers to contact them for queries and concerns.  Here are relevant mailing addresses and locations:

Sydney Head Office:

5 Thomas Holt Drive

North Ryde NSW 2113

 

Melbourne – Customer Sales and Service

1-21 Dean St.

Moonee Ponds VIC 3039

Gold Coast – Customer Sales and Service

35 Robina Town Centre Drive

Robina QLD 4226

The Foxtel Community is a forum where subscribers and guests can connect, share, and discuss anything that has to do with Foxtel. Significantly, it provided support and help for members for programming assistance and other topics.  Important announcements and latest Foxtel news can also be found on the community site. Popular technical support topics include Foxtel Outages, Foxtel iQ3, Foxtel TV, Foxtel Go, and Foxtel Play. Topics about Accounts and Billing and Programming are also popular.

Existing customers can also get Foxtel support by liking or following their social media accounts.  Foxtel subscribers can get support on Facebook, ask for assistance via Twitter (@FOXTEL or @FOXTEL_HELP, or follow their YouTube, Google+ or Instagram accounts.

Foxtel Phone Number and Customer Service Contact Details

logo foxtel

Foxtel Overview

 

Foxtel is a pay television company servicing Australians.  Its main goal is for every Australian to find something on TV that they want to watch every time they switch on.  Regarded as Australia’s most progressive media company, it offers Satellite, Cable, broadband, and IPTV, delivering a diverse subscription television service.  

Foxtel’s parent companies are News Corp Australia and Telstra, which own 50% of the company, respectively. Foxtel rapidly grew its operations in 2007, and since then, it has quickly grown into the foremost television programming provider in the country.

Foxtel has started to phase out the standard set-top-boxes and is replacing them with the iQ models. The iQ models have digital recording capacities, but these could be deactivated if the customers do not wish to pay for them.  The latest Foxtel software update is the 5.1 version updated in 2017.

This trailblazing and innovative company has brought several ground-breaking products to its customers through the years, including the iQ personal video recorder, Australia’s largest HDTV offering comprising of 36 channels, television, broadband and home phone bundles in partnership with Telstra, Australia’s largest telecommunications network, live or catch-up TV on a mobile device or tablet.  Recently, Foxtel launched the GoApp for iPad. Foxtel also invests hundreds of millions of Australian dollars in new and original homegrown content.

Foxtel aims to make a difference in broadcasting and the way that content is viewed by Australians. One of its main thrusts is taking part in Australia’s Reconciliation Program.  Foxtel aims to be a leader in the media industry in terms of reconciling Aboriginal and Torres Strait Islander peoples. Foxtel’s core values reflect the Reconciliation Program initiatives and also the way they deal with their customers and stakeholders in general.  

One of Foxtel’s advocacies is energy efficiency, in conjunction with the Australian government’s initiative to improve the energy efficiency of set-top-boxes. Foxtel was a major signatory in the government’s drive to voluntary minimum energy consumption.

Foxtel also supports Community Broadcasting initiatives. It broadcasts the Aurora Community Channel, an Australian subscription television channel that shows locally produced documentaries and short films.

logo foxtel

Foxtel Customer Service

Foxtel’s current slogan for their customers is “they offer a different entertainment experience every day.”

Foxtel currently employs 2,800 people, delivering service to around 2.8 million Australian subscribers. Foxtel customer service encompasses regional and metropolitan areas. It delivers exclusive the world’s most popular channels across all genres.  Foxtel always makes sure that they deliver high-quality local content.

Foxtel has two subscription choices: Foxtel iQ3 or Foxtel Play.  Foxtel iQ3 is via cable or satellite and is designed for a premium entertainment experience, while Foxtel Play is for streaming over the internet, which is a flexible, low-cost experience.  There is no lock-in contract for Foxtel Play. Foxtel iQ3 subscribers are able to record, pause and rewind Live TV, experience live HD TV

There are many ways to watch Foxtel.  The latest ways are downloading the Foxtel Go app and watching it on a tablet or mobile device while waiting for the TV installation. Depending on the subscription, subscribers can watch up to 80 live channels. Subscribers can register up to three devices.

Foxtel offers several TV combos, with no equipment fee for the iQ3 set-top-box, no lock-in contract, any TV pack’s first month is free for a minimum cost of $100.  Some of the popular TV combos are Platinum HD, Entertainment Pack, Drama Combo, Sports Combo, and Sports and Drama Combo. Usual packages include the number of channels; the Foxtel iQ3 set-top-box, and Foxtel Go.

The add-on features are little extras that subscribers can add such as channel packs, HD, specialty channels (Greek and Italian channels and World Movies), and Multiroom, which gives an option to add extra to other rooms. Aside from a massive collection of channels according to interest (Entertainment, Sports, Movies, Drama, Docos, and Kids), Foxtel also offers add-on specialty channels for special interests.  BoxSets allow subscribers to watch the whole series. World Movies is for movies beyond Hollywood.   LFCTV is the official channel of Liverpool FC, and Chelsea TV is the official channel of Chelsea FC.  For those who are feeling homesick for Greek and Italian TV, Foxtel offers Antenna Pacific (Greek Channel) and RAI Italia.

Foxtel Broadband features unlimited Foxtel Broadband, no iQ3 set up costs, 45 channels, free Wi-Fi modem, and unlimited local and national calls. There are currently 4 broadband + entertainment bundles: 200 GB Broadband + Entertainment Bundle, Unlimited Broadband + Entertainment Bundle, Unlimited Broadband + Sports Bundle, and Unlimited Broadband + Platinum HD Bundle.

Customers can also build their own bundles while existing customers can upgrade their plans.

Foxtel also offers packages for businesses.  There are packages for small businesses, licensed venues, gyms, accommodations, aged care, hospitals, mining and workforce accommodations, and Foxtel for Schools.

Entertainment channels

Foxtel broadcast quality is optimised based on a subscriber’s device – 3G, 4G or Wi-Fi.  The Foxtel Go App is available on these devices:

iPad 2 or above
iPhone 4 or above
iPod Touch 5 or above
All Android devices
Mac OSX
PC running XP service pack 2 or higher

 

Maximum data duration on a Wi-Fi tablet or Smartphone is between 320 mb p/hour to 920 mb p/hour.  On a 3G Tablet or Smartphone is between 320 mb p/hr to 920 mb p/hr.  On a PC or Mac, the maximum data duration is from 435 mb p/hr to 1325 mb p/hr.

For children, the Foxtel Kids App can be downloaded, letting them enjoy safe, kid-friendly entertainment.  Kids can either stream or download their favourite shows, all on a platform that has everything they want and the safety features that parents need, such as viewing time limits and channel blocking. Parents can also limit screen time and make the app appropriate for their age. Children will enjoy their favourite shows on Nickelodeon, Nick Jr., the Disney Channel, Cartoon Network, Disney Jr., Discovery Kids, Boomerang, Disney XD, and CBeebies (BBC).

Subscribers can access thousands of movies and TV shows depending on the package that they get. Subscribers are able to get the latest episodes and recent blockbusters, which are added monthly.  In order to access shows on Foxtel Anytime, subscribers need to have Foxtel iQ set top box connected to the internet.  Foxtel’s BoxSets brings all seasons of the TV dramas and other popular TV series.

Foxtel provides closed captioning, additional text-based information about programs that aid Australians affected with hearing loss.  Closed captioning allows the hearing-impaired to have a richer TV experience.  Foxtel provides accessibility to as many channels as possible. As of December 2016, a total of thirty-one channels have captioning capabilities.  Channels that offer closed captioning are Fox 8, BBC UK TV, Arena, MTV, Universal Channel, Discovery Channel, National Geographic, Disney Jr., Daystar, Fox Sports, ESPN, History Channel, TLC, E!, and much more.

Foxtel Contact Numbers

Foxtel company headquarters is located at the Foxtel Television Centre in North Ryde, Sydney.  This is where its national subscription television operations are headquartered. The facility has the television studios, broadcast operations, and cable and satellite transmission facilities. Two Customer Solutions Centres are based at Moonee Ponds, Melbourne and Robina, Gold Coast.

Here are Foxtel phone numbers:

Choosing a Foxtel Experience1300 785 622
Renting new releases131 999
General Enquiries1300 788 796
Foxtel for Business 1300 765 866
General Enquiries for new customers

1300 130 799

9 AM to 7 PM (Mon-Fri)

10 AM to 6 PM (Saturday)

Closed on Sundays

General Enquiries for existing customers

131 999

Billing – 9 AM to 7 PM (Monday to Friday)

Package Change – 9 AM to 9 PM (Monday to Friday)

10 AM to 8 PM (Saturday to Sunday)

Broadband and Home Phone Technical Help 24/7

TV Technical Help – 7:30 Am to Midnight (Monday to Sunday)

Calling from Overseas+61 3 8325 2701
Hearing or Speech impairment

Through National Relay Service

TTY: Call 133 677 then enter 131 999

Speak and Listen: Call 1300 555 7272 then ask for Foxtel.

Corporate and Advertising
Corporate enquiries(02) 9813 6000
Public affairs and media(02) 9813 6000

 

Contact Foxtel

Foxtel Australia encourages customers to contact them for queries and concerns.  Here are relevant mailing addresses and locations:

Sydney Head Office:

5 Thomas Holt Drive

North Ryde NSW 2113

 

Melbourne – Customer Sales and Service

1-21 Dean St.

Moonee Ponds VIC 3039

Gold Coast – Customer Sales and Service

35 Robina Town Centre Drive

Robina QLD 4226

The Foxtel Community is a forum where subscribers and guests can connect, share, and discuss anything that has to do with Foxtel. Significantly, it provided support and help for members for programming assistance and other topics.  Important announcements and latest Foxtel news can also be found on the community site. Popular technical support topics include Foxtel Outages, Foxtel iQ3, Foxtel TV, Foxtel Go, and Foxtel Play. Topics about Accounts and Billing and Programming are also popular.

Existing customers can also get Foxtel support by liking or following their social media accounts.  Foxtel subscribers can get support on Facebook, ask for assistance via Twitter (@FOXTEL or @FOXTEL_HELP, or follow their YouTube, Google+ or Instagram accounts.

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