Category Archives: Airline

Qantas Australia Phone Number & Customer Service Contact Details

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Qantas Australia Overview

Qantas phone number

Established in 1920 in the Queensland outback, Qantas is Australia’s largest airline, both for domestic and international flights.  Dubbed “Spirit of Australia”, Qantas ranks third oldest airline in the world, right behind Avianca (2nd) and KLM (1st). Qantas is also a founding member of the Oneworld Airline Alliance. This is an organization of the world’s leading airlines that are committed to providing the best level of customer satisfaction and flight experience for frequent travellers.

Qantas operates from three airport hubs within Australia: Brisbane, Melbourne, and Sydney. Headquartered in Sydney, QANTAS is an acronym for its originally listed name, which is Queensland and Northern Territory Aerial Services Limited.

Throughout its long years of operation, it has built a reputation for reliability, superior engineering and maintenance, safety, and customer service.

Qantas group is led by its CEO Alan Joyce, who has been in this position since 2008.  Under Mr. Joyce’s leadership, Qantas has seen unprecedented growth in the Asian and domestic market.  He has also steered the company into a new strategic direction and launched the airline’s biggest transformation program since 1995, with more than a third of the fleet modernised. Because of his accomplishments, Mr. Joyce was named CEO of the Year by CAPA Centre for Aviation in 2015.  He was also named second most influential gay business leader of Financial Times list of “Top 100 Leading LGBT Executives.”

One unusual aspect of Qantas aircraft is that they are given special names.  This has been a long-held practice since 1926. When Qantas names their aircraft, they usually follow special themes: Australian aviation pioneers, Australian cities, etc. For instance, the very first A380 of Qantas was named after the Australian Women Pilots’ Association founder Nancy Bird-Walton.

Qantas also upholds Australian aboriginal artwork with its Flying Art series.  Since 1994, there have been four aircraft that have been painted with indigenous art, in cooperation with Balarinji Designs.  The first commissioned aircraft was released in 1994, and it was painted on a B747-400.  This large moving art is entitled “Wunala Dreaming.”  In 1995, “Nalanji Dreaming”, depicting the lush colour palette of tropical Australia and its 40,000 years of ancient cultural traditions, was painted on a Qantas Boeing 747-338.  The third Qantas aircraft to be painted with indigenous designs is a Boeing 737-800. “Yananyi Dreaming” is a design based on the paintings of Rene Kulitja, and depicted the colours of the landscape surrounding Uluru. The fourth and latest designed is a painting on a B737-800 aircraft entitled Mendoowoorrji.  

This indigenous art livery is very important for Qantas, as they pay homage to the heritage of the original peoples of Australia.

Qantas has more than a hundred aircraft as part of its fleet, with several Airbus 330s, Airbus 380s, Boeing 787s, Boeing 747-400s, Boeing 737-800s, Boeing 717s, and Dash 8s.

qantas contact details

Qantas Customer Service

 

Qantas strictly adheres to their commitment to customer satisfaction with their Customer Charter, which is laid out on their website. Being Australia’s leading premium airline, Qantas is committed to the best customer service for their passengers.

 

Number one in their customer charter is that they will never compromise on safety, which is their top priority.

 

Second on their customer charter is their commitment to customers and their baggage to get to their destination on time. Qantas cares about their on-time performance because they care about their customers arriving at their destination on time.  Because of this, they are vigilant in recording their on-time performance using ACARS, or computerised Aircraft Communication and Reporting System.

 

Other Qantas commitments include looking after customers if things don’t go as planned and if they have specific needs.

 

Qantas offers various travel classes, each equipped with various services according to passenger needs.  For international flights, Qantas offers Economy, Premium Economy, Business Class, and First Class.  For Domestic flights, Qantas offers Economy and Business Class. On Selected B747-400 aircraft, customers can enjoy flat Skybeds on Business Class.

 

Qantas has enhanced International Business Class from check-in to arrival. First of all, they offer complimentary Chauffeur Drive service on eligible flights worldwide. The Business Lounge offers seasonal menus, workstations and Wi-Fi, and even quick shower facilities. Once onboard, enjoy special amenities, relax in the onboard lounge, and avail of special On Board Dining privileges, most notably Sommeliers in the Sky. “Sommelier in the Sky” is an award-winning special amenity of Qantas.

 

Through the Manage Your Booking option on the Qantas website, passengers can change or cancel flights, buy extra legroom seats, print or mail their itinerary, and purchase additional baggage allowance.  Just input booking or voucher reference number and last name, and they are able to do the service for you online.

 

Qantas Frequent Flyer Customer Service

 

As a Qantas Frequent Flyer member, your status is recognised among other Oneworld Alliance Member airlines. Other Oneworld member airlines are Japan Airlines, British Airways, American Airlines, Qatar Airways, Air Berlin, Cathay Pacific, Finnair, Iberia, Royal Jordanian, and SriLankan Airlines.

 

Qantas values its loyal customers and has a specifically laid-out commitment statement for their frequent flyer customers.  This includes making it easy for frequent flyer members to get in touch with the customer service team, and for customers to really enjoy Qantas points.

 

Qantas Contact Numbers

 

For new and existing flight booking enquiries, here are the contact numbers of Qantas in Australia and the South Pacific region.  Qantas Australia also has a new call-back service to make it easier for customers to get in touch with a service representative.

Australia
AreaPhone NumbersOpen Hours
Flights13 13 1324 hours, 7 days a week
Flight Bookings with Points13 13 1324 hours, 7 days a week
Arrivals and Departures13 12 2324 hours, 7 days a week

 

South Pacific
CountryPhone NumbersOpen Hours
FijiPh +679 323 9030

8AM to 5PM Mon to Fri

8AM to 1PM Sat

French Polynesia+689 43 0665

8AM to 5PM Mon to Fri

8AM to 11AM Sat

New Caledonia+687 28 65468AM to 3PM Mon to Fri
New Zealand0800 808 76724 hours, 7 days a week
Papua New Guinea+675 308 32008AM to 5PM Mon to Fri
Vanuatu+678 23848

7:30AMto 5PM Mon to Fri

8AM to 11:30AM Sat

 

For Qantas Frequent Flyer Membership Enquiries, call the following numbers:

 

CountryPhone NumberInformation
Australia13 11 31Select menu option 2 for Frequent Flyer Service Centre
New Zealand0800 101 500

 

Flight Rewards and Priority Reservations Contacts

 

CountryPhone NumberInformation
Australia13 11 31Select menu option 1 for travel arrangements, including Classic Flight Rewards or upgrades
Open Hours: 7AM – 7PM Mon-SatClosed Australian Public Holidays
New Zealand0800 100 767

 

Different departments of the Qantas Group:

 

DepartmentContacts
Qantas Head Office+61 (02) 9691 3636
Qantas Airways10 Bourke RoadMascot NSW 2020
MCN- Inflight Entertainment(02) 9209 6300
Qantas Investors1800 177 747

 

For Lost Property Enquiries within Australia, contact Baggage Services:

 

Domestic Australian AirportsPhone NumbersInformation
Adelaide(08) 8208 8858Opening hours 7 days 9AM to 5PM
Alice Springs(08) 8950 3915Opening hours 7 days 8:30AM to 5:30PM
Ayers Rock (Uluru)(08) 8956 2255Opening hours 7 days 9AM to 3PM
Brisbane (Domestic)(07) 3867 3264Opening hours 7 days 10AM to 2PM
Brisbane (International)(07) 3307 9086Message Bank Facility
Cairns (Domestic and International)(07) 4050 4235Opening hours Mon-Fri 9AM to 5PM
Canberra(02) 6275 5446Message Bank Facility
Darwin (Domestic and International)(08) 8920 4637Opening hours 7 days 9AM to 4PM and 4:30PM to 1AM
Hobart(03) 6248 3912Opening hours 7 days 5AM to 9PM
Launceston

(03) 6398 6915

(03) 6398 6922

Opening hours 7days 8AM to 8PM
Melbourne (Domestic and International)(03) 8336 4444Opening Hours 7 Days 7AM to 9PM
Melbourne (Domestic and International)(030 8336 4100Found Property Opening Hours Mon-Fri 9:30AM – 2:30PM
Perth (Domestic and International)(08) 9270 9433

Baggage Services Opening Hours

7 days 7AM – 9PM

Perth (Domestic and International)(08) 9270 9504Lost Property Opening Hours Mon-Fri 9AM – 1PM
Sydney (Domestic)(08) 9952 9529Opening hours 7 days 7AM – 9PM
Sydney (Domestic)(02) 9952 9312

Found Property Opening Hours

7 days 7AM – 9PM

Sydney (International)1300 653 077
Townsville(07) 4758 0019

 

Australian mailing address and fax numbers:

 

Customer Care

Qantas Airways Limited

10 Bourke Road

Mascot NSW 2020

Fax: 1800 613 844 within Australia

+61 2 9490 1857 outside Australia

 

Contact Qantas

 

The Qantas website has a special page for emailing concerns regarding baggage, check-in, managing bookings, frequent flyer program, Qantas club, and much more. Passengers can also check out the FAQs page for answers to common queries and concerns.

 

There are other ways of contacting Qantas, which includes joining and subscribing to their social media accounts. In order to stay up to date with announcements, product launches, and general news, join them on Facebook (Qantas) or connect with them on LinkedIn (Qantas). View products and services and other interesting facts about the company through the Qantas YouTube channel.  Share Qantas-connected stories and images on the @Qantas Instagram account. Passengers can directly message, share information, or get breaking news through the Qantas Twitter account (@qantas, @qftravelinsider, @qantasusa). Customers can get the latest news and sale alerts by subscribing to Red Email or RSS feeds.

Rate Qantas Customer Service!

 

Tell people what you think. Help others by sharing your experience with Qantas

Qantas Australia Phone Number & Customer Service Contact Details

Rate Qantas Customer Service!

 

Tell people what you think. Help others by sharing your experience with Qantas

Qantas Australia Overview

Qantas phone number

Established in 1920 in the Queensland outback, Qantas is Australia’s largest airline, both for domestic and international flights.  Dubbed “Spirit of Australia”, Qantas ranks third oldest airline in the world, right behind Avianca (2nd) and KLM (1st). Qantas is also a founding member of the Oneworld Airline Alliance. This is an organization of the world’s leading airlines that are committed to providing the best level of customer satisfaction and flight experience for frequent travellers.

Qantas operates from three airport hubs within Australia: Brisbane, Melbourne, and Sydney. Headquartered in Sydney, QANTAS is an acronym for its originally listed name, which is Queensland and Northern Territory Aerial Services Limited.

Throughout its long years of operation, it has built a reputation for reliability, superior engineering and maintenance, safety, and customer service.

Qantas group is led by its CEO Alan Joyce, who has been in this position since 2008.  Under Mr. Joyce’s leadership, Qantas has seen unprecedented growth in the Asian and domestic market.  He has also steered the company into a new strategic direction and launched the airline’s biggest transformation program since 1995, with more than a third of the fleet modernised. Because of his accomplishments, Mr. Joyce was named CEO of the Year by CAPA Centre for Aviation in 2015.  He was also named second most influential gay business leader of Financial Times list of “Top 100 Leading LGBT Executives.”

One unusual aspect of Qantas aircraft is that they are given special names.  This has been a long-held practice since 1926. When Qantas names their aircraft, they usually follow special themes: Australian aviation pioneers, Australian cities, etc. For instance, the very first A380 of Qantas was named after the Australian Women Pilots’ Association founder Nancy Bird-Walton.

Qantas also upholds Australian aboriginal artwork with its Flying Art series.  Since 1994, there have been four aircraft that have been painted with indigenous art, in cooperation with Balarinji Designs.  The first commissioned aircraft was released in 1994, and it was painted on a B747-400.  This large moving art is entitled “Wunala Dreaming.”  In 1995, “Nalanji Dreaming”, depicting the lush colour palette of tropical Australia and its 40,000 years of ancient cultural traditions, was painted on a Qantas Boeing 747-338.  The third Qantas aircraft to be painted with indigenous designs is a Boeing 737-800. “Yananyi Dreaming” is a design based on the paintings of Rene Kulitja, and depicted the colours of the landscape surrounding Uluru. The fourth and latest designed is a painting on a B737-800 aircraft entitled Mendoowoorrji.  

This indigenous art livery is very important for Qantas, as they pay homage to the heritage of the original peoples of Australia.

Qantas has more than a hundred aircraft as part of its fleet, with several Airbus 330s, Airbus 380s, Boeing 787s, Boeing 747-400s, Boeing 737-800s, Boeing 717s, and Dash 8s.

qantas contact details

Qantas Customer Service

 

Qantas strictly adheres to their commitment to customer satisfaction with their Customer Charter, which is laid out on their website. Being Australia’s leading premium airline, Qantas is committed to the best customer service for their passengers.

 

Number one in their customer charter is that they will never compromise on safety, which is their top priority.

 

Second on their customer charter is their commitment to customers and their baggage to get to their destination on time. Qantas cares about their on-time performance because they care about their customers arriving at their destination on time.  Because of this, they are vigilant in recording their on-time performance using ACARS, or computerised Aircraft Communication and Reporting System.

 

Other Qantas commitments include looking after customers if things don’t go as planned and if they have specific needs.

 

Qantas offers various travel classes, each equipped with various services according to passenger needs.  For international flights, Qantas offers Economy, Premium Economy, Business Class, and First Class.  For Domestic flights, Qantas offers Economy and Business Class. On Selected B747-400 aircraft, customers can enjoy flat Skybeds on Business Class.

 

Qantas has enhanced International Business Class from check-in to arrival. First of all, they offer complimentary Chauffeur Drive service on eligible flights worldwide. The Business Lounge offers seasonal menus, workstations and Wi-Fi, and even quick shower facilities. Once onboard, enjoy special amenities, relax in the onboard lounge, and avail of special On Board Dining privileges, most notably Sommeliers in the Sky. “Sommelier in the Sky” is an award-winning special amenity of Qantas.

 

Through the Manage Your Booking option on the Qantas website, passengers can change or cancel flights, buy extra legroom seats, print or mail their itinerary, and purchase additional baggage allowance.  Just input booking or voucher reference number and last name, and they are able to do the service for you online.

 

Qantas Frequent Flyer Customer Service

 

As a Qantas Frequent Flyer member, your status is recognised among other Oneworld Alliance Member airlines. Other Oneworld member airlines are Japan Airlines, British Airways, American Airlines, Qatar Airways, Air Berlin, Cathay Pacific, Finnair, Iberia, Royal Jordanian, and SriLankan Airlines.

 

Qantas values its loyal customers and has a specifically laid-out commitment statement for their frequent flyer customers.  This includes making it easy for frequent flyer members to get in touch with the customer service team, and for customers to really enjoy Qantas points.

 

Qantas Contact Numbers

 

For new and existing flight booking enquiries, here are the contact numbers of Qantas in Australia and the South Pacific region.  Qantas Australia also has a new call-back service to make it easier for customers to get in touch with a service representative.

Australia
AreaPhone NumbersOpen Hours
Flights13 13 1324 hours, 7 days a week
Flight Bookings with Points13 13 1324 hours, 7 days a week
Arrivals and Departures13 12 2324 hours, 7 days a week

 

South Pacific
CountryPhone NumbersOpen Hours
FijiPh +679 323 9030

8AM to 5PM Mon to Fri

8AM to 1PM Sat

French Polynesia+689 43 0665

8AM to 5PM Mon to Fri

8AM to 11AM Sat

New Caledonia+687 28 65468AM to 3PM Mon to Fri
New Zealand0800 808 76724 hours, 7 days a week
Papua New Guinea+675 308 32008AM to 5PM Mon to Fri
Vanuatu+678 23848

7:30AMto 5PM Mon to Fri

8AM to 11:30AM Sat

 

For Qantas Frequent Flyer Membership Enquiries, call the following numbers:

 

CountryPhone NumberInformation
Australia13 11 31Select menu option 2 for Frequent Flyer Service Centre
New Zealand0800 101 500

 

Flight Rewards and Priority Reservations Contacts

 

CountryPhone NumberInformation
Australia13 11 31Select menu option 1 for travel arrangements, including Classic Flight Rewards or upgrades
Open Hours: 7AM – 7PM Mon-SatClosed Australian Public Holidays
New Zealand0800 100 767

 

Different departments of the Qantas Group:

 

DepartmentContacts
Qantas Head Office+61 (02) 9691 3636
Qantas Airways10 Bourke RoadMascot NSW 2020
MCN- Inflight Entertainment(02) 9209 6300
Qantas Investors1800 177 747

 

For Lost Property Enquiries within Australia, contact Baggage Services:

 

Domestic Australian AirportsPhone NumbersInformation
Adelaide(08) 8208 8858Opening hours 7 days 9AM to 5PM
Alice Springs(08) 8950 3915Opening hours 7 days 8:30AM to 5:30PM
Ayers Rock (Uluru)(08) 8956 2255Opening hours 7 days 9AM to 3PM
Brisbane (Domestic)(07) 3867 3264Opening hours 7 days 10AM to 2PM
Brisbane (International)(07) 3307 9086Message Bank Facility
Cairns (Domestic and International)(07) 4050 4235Opening hours Mon-Fri 9AM to 5PM
Canberra(02) 6275 5446Message Bank Facility
Darwin (Domestic and International)(08) 8920 4637Opening hours 7 days 9AM to 4PM and 4:30PM to 1AM
Hobart(03) 6248 3912Opening hours 7 days 5AM to 9PM
Launceston

(03) 6398 6915

(03) 6398 6922

Opening hours 7days 8AM to 8PM
Melbourne (Domestic and International)(03) 8336 4444Opening Hours 7 Days 7AM to 9PM
Melbourne (Domestic and International)(030 8336 4100Found Property Opening Hours Mon-Fri 9:30AM – 2:30PM
Perth (Domestic and International)(08) 9270 9433

Baggage Services Opening Hours

7 days 7AM – 9PM

Perth (Domestic and International)(08) 9270 9504Lost Property Opening Hours Mon-Fri 9AM – 1PM
Sydney (Domestic)(08) 9952 9529Opening hours 7 days 7AM – 9PM
Sydney (Domestic)(02) 9952 9312

Found Property Opening Hours

7 days 7AM – 9PM

Sydney (International)1300 653 077
Townsville(07) 4758 0019

 

Australian mailing address and fax numbers:

 

Customer Care

Qantas Airways Limited

10 Bourke Road

Mascot NSW 2020

Fax: 1800 613 844 within Australia

+61 2 9490 1857 outside Australia

 

Contact Qantas

 

The Qantas website has a special page for emailing concerns regarding baggage, check-in, managing bookings, frequent flyer program, Qantas club, and much more. Passengers can also check out the FAQs page for answers to common queries and concerns.

 

There are other ways of contacting Qantas, which includes joining and subscribing to their social media accounts. In order to stay up to date with announcements, product launches, and general news, join them on Facebook (Qantas) or connect with them on LinkedIn (Qantas). View products and services and other interesting facts about the company through the Qantas YouTube channel.  Share Qantas-connected stories and images on the @Qantas Instagram account. Passengers can directly message, share information, or get breaking news through the Qantas Twitter account (@qantas, @qftravelinsider, @qantasusa). Customers can get the latest news and sale alerts by subscribing to Red Email or RSS feeds.

Rate Qantas Customer Service!

 

Tell people what you think. Help others by sharing your experience with Qantas

Qantas Australia Phone Number & Customer Service Contact Details

Rate Qantas Customer Service!

 

Tell people what you think. Help others by sharing your experience with Qantas

Qantas Australia Overview

Qantas phone number

Established in 1920 in the Queensland outback, Qantas is Australia’s largest airline, both for domestic and international flights.  Dubbed “Spirit of Australia”, Qantas ranks third oldest airline in the world, right behind Avianca (2nd) and KLM (1st). Qantas is also a founding member of the Oneworld Airline Alliance. This is an organization of the world’s leading airlines that are committed to providing the best level of customer satisfaction and flight experience for frequent travellers.

Qantas operates from three airport hubs within Australia: Brisbane, Melbourne, and Sydney. Headquartered in Sydney, QANTAS is an acronym for its originally listed name, which is Queensland and Northern Territory Aerial Services Limited.

Throughout its long years of operation, it has built a reputation for reliability, superior engineering and maintenance, safety, and customer service.

Qantas group is led by its CEO Alan Joyce, who has been in this position since 2008.  Under Mr. Joyce’s leadership, Qantas has seen unprecedented growth in the Asian and domestic market.  He has also steered the company into a new strategic direction and launched the airline’s biggest transformation program since 1995, with more than a third of the fleet modernised. Because of his accomplishments, Mr. Joyce was named CEO of the Year by CAPA Centre for Aviation in 2015.  He was also named second most influential gay business leader of Financial Times list of “Top 100 Leading LGBT Executives.”

One unusual aspect of Qantas aircraft is that they are given special names.  This has been a long-held practice since 1926. When Qantas names their aircraft, they usually follow special themes: Australian aviation pioneers, Australian cities, etc. For instance, the very first A380 of Qantas was named after the Australian Women Pilots’ Association founder Nancy Bird-Walton.

Qantas also upholds Australian aboriginal artwork with its Flying Art series.  Since 1994, there have been four aircraft that have been painted with indigenous art, in cooperation with Balarinji Designs.  The first commissioned aircraft was released in 1994, and it was painted on a B747-400.  This large moving art is entitled “Wunala Dreaming.”  In 1995, “Nalanji Dreaming”, depicting the lush colour palette of tropical Australia and its 40,000 years of ancient cultural traditions, was painted on a Qantas Boeing 747-338.  The third Qantas aircraft to be painted with indigenous designs is a Boeing 737-800. “Yananyi Dreaming” is a design based on the paintings of Rene Kulitja, and depicted the colours of the landscape surrounding Uluru. The fourth and latest designed is a painting on a B737-800 aircraft entitled Mendoowoorrji.  

This indigenous art livery is very important for Qantas, as they pay homage to the heritage of the original peoples of Australia.

Qantas has more than a hundred aircraft as part of its fleet, with several Airbus 330s, Airbus 380s, Boeing 787s, Boeing 747-400s, Boeing 737-800s, Boeing 717s, and Dash 8s.

qantas contact details

Qantas Customer Service

 

Qantas strictly adheres to their commitment to customer satisfaction with their Customer Charter, which is laid out on their website. Being Australia’s leading premium airline, Qantas is committed to the best customer service for their passengers.

 

Number one in their customer charter is that they will never compromise on safety, which is their top priority.

 

Second on their customer charter is their commitment to customers and their baggage to get to their destination on time. Qantas cares about their on-time performance because they care about their customers arriving at their destination on time.  Because of this, they are vigilant in recording their on-time performance using ACARS, or computerised Aircraft Communication and Reporting System.

 

Other Qantas commitments include looking after customers if things don’t go as planned and if they have specific needs.

 

Qantas offers various travel classes, each equipped with various services according to passenger needs.  For international flights, Qantas offers Economy, Premium Economy, Business Class, and First Class.  For Domestic flights, Qantas offers Economy and Business Class. On Selected B747-400 aircraft, customers can enjoy flat Skybeds on Business Class.

 

Qantas has enhanced International Business Class from check-in to arrival. First of all, they offer complimentary Chauffeur Drive service on eligible flights worldwide. The Business Lounge offers seasonal menus, workstations and Wi-Fi, and even quick shower facilities. Once onboard, enjoy special amenities, relax in the onboard lounge, and avail of special On Board Dining privileges, most notably Sommeliers in the Sky. “Sommelier in the Sky” is an award-winning special amenity of Qantas.

 

Through the Manage Your Booking option on the Qantas website, passengers can change or cancel flights, buy extra legroom seats, print or mail their itinerary, and purchase additional baggage allowance.  Just input booking or voucher reference number and last name, and they are able to do the service for you online.

 

Qantas Frequent Flyer Customer Service

 

As a Qantas Frequent Flyer member, your status is recognised among other Oneworld Alliance Member airlines. Other Oneworld member airlines are Japan Airlines, British Airways, American Airlines, Qatar Airways, Air Berlin, Cathay Pacific, Finnair, Iberia, Royal Jordanian, and SriLankan Airlines.

 

Qantas values its loyal customers and has a specifically laid-out commitment statement for their frequent flyer customers.  This includes making it easy for frequent flyer members to get in touch with the customer service team, and for customers to really enjoy Qantas points.

 

Qantas Contact Numbers

 

For new and existing flight booking enquiries, here are the contact numbers of Qantas in Australia and the South Pacific region.  Qantas Australia also has a new call-back service to make it easier for customers to get in touch with a service representative.

Australia
AreaPhone NumbersOpen Hours
Flights13 13 1324 hours, 7 days a week
Flight Bookings with Points13 13 1324 hours, 7 days a week
Arrivals and Departures13 12 2324 hours, 7 days a week

 

South Pacific
CountryPhone NumbersOpen Hours
FijiPh +679 323 9030

8AM to 5PM Mon to Fri

8AM to 1PM Sat

French Polynesia+689 43 0665

8AM to 5PM Mon to Fri

8AM to 11AM Sat

New Caledonia+687 28 65468AM to 3PM Mon to Fri
New Zealand0800 808 76724 hours, 7 days a week
Papua New Guinea+675 308 32008AM to 5PM Mon to Fri
Vanuatu+678 23848

7:30AMto 5PM Mon to Fri

8AM to 11:30AM Sat

 

For Qantas Frequent Flyer Membership Enquiries, call the following numbers:

 

CountryPhone NumberInformation
Australia13 11 31Select menu option 2 for Frequent Flyer Service Centre
New Zealand0800 101 500

 

Flight Rewards and Priority Reservations Contacts

 

CountryPhone NumberInformation
Australia13 11 31Select menu option 1 for travel arrangements, including Classic Flight Rewards or upgrades
Open Hours: 7AM – 7PM Mon-SatClosed Australian Public Holidays
New Zealand0800 100 767

 

Different departments of the Qantas Group:

 

DepartmentContacts
Qantas Head Office+61 (02) 9691 3636
Qantas Airways10 Bourke RoadMascot NSW 2020
MCN- Inflight Entertainment(02) 9209 6300
Qantas Investors1800 177 747

 

For Lost Property Enquiries within Australia, contact Baggage Services:

 

Domestic Australian AirportsPhone NumbersInformation
Adelaide(08) 8208 8858Opening hours 7 days 9AM to 5PM
Alice Springs(08) 8950 3915Opening hours 7 days 8:30AM to 5:30PM
Ayers Rock (Uluru)(08) 8956 2255Opening hours 7 days 9AM to 3PM
Brisbane (Domestic)(07) 3867 3264Opening hours 7 days 10AM to 2PM
Brisbane (International)(07) 3307 9086Message Bank Facility
Cairns (Domestic and International)(07) 4050 4235Opening hours Mon-Fri 9AM to 5PM
Canberra(02) 6275 5446Message Bank Facility
Darwin (Domestic and International)(08) 8920 4637Opening hours 7 days 9AM to 4PM and 4:30PM to 1AM
Hobart(03) 6248 3912Opening hours 7 days 5AM to 9PM
Launceston

(03) 6398 6915

(03) 6398 6922

Opening hours 7days 8AM to 8PM
Melbourne (Domestic and International)(03) 8336 4444Opening Hours 7 Days 7AM to 9PM
Melbourne (Domestic and International)(030 8336 4100Found Property Opening Hours Mon-Fri 9:30AM – 2:30PM
Perth (Domestic and International)(08) 9270 9433

Baggage Services Opening Hours

7 days 7AM – 9PM

Perth (Domestic and International)(08) 9270 9504Lost Property Opening Hours Mon-Fri 9AM – 1PM
Sydney (Domestic)(08) 9952 9529Opening hours 7 days 7AM – 9PM
Sydney (Domestic)(02) 9952 9312

Found Property Opening Hours

7 days 7AM – 9PM

Sydney (International)1300 653 077
Townsville(07) 4758 0019

 

Australian mailing address and fax numbers:

 

Customer Care

Qantas Airways Limited

10 Bourke Road

Mascot NSW 2020

Fax: 1800 613 844 within Australia

+61 2 9490 1857 outside Australia

 

Contact Qantas

 

The Qantas website has a special page for emailing concerns regarding baggage, check-in, managing bookings, frequent flyer program, Qantas club, and much more. Passengers can also check out the FAQs page for answers to common queries and concerns.

 

There are other ways of contacting Qantas, which includes joining and subscribing to their social media accounts. In order to stay up to date with announcements, product launches, and general news, join them on Facebook (Qantas) or connect with them on LinkedIn (Qantas). View products and services and other interesting facts about the company through the Qantas YouTube channel.  Share Qantas-connected stories and images on the @Qantas Instagram account. Passengers can directly message, share information, or get breaking news through the Qantas Twitter account (@qantas, @qftravelinsider, @qantasusa). Customers can get the latest news and sale alerts by subscribing to Red Email or RSS feeds.

Rate Qantas Customer Service!

 

Tell people what you think. Help others by sharing your experience with Qantas

Qantas Australia Phone Number & Customer Service Contact Details

Rate Qantas Customer Service!

 

Tell people what you think. Help others by sharing your experience with Qantas

Qantas Australia Overview

Qantas phone number

Established in 1920 in the Queensland outback, Qantas is Australia’s largest airline, both for domestic and international flights.  Dubbed “Spirit of Australia”, Qantas ranks third oldest airline in the world, right behind Avianca (2nd) and KLM (1st). Qantas is also a founding member of the Oneworld Airline Alliance. This is an organization of the world’s leading airlines that are committed to providing the best level of customer satisfaction and flight experience for frequent travellers.

Qantas operates from three airport hubs within Australia: Brisbane, Melbourne, and Sydney. Headquartered in Sydney, QANTAS is an acronym for its originally listed name, which is Queensland and Northern Territory Aerial Services Limited.

Throughout its long years of operation, it has built a reputation for reliability, superior engineering and maintenance, safety, and customer service.

Qantas group is led by its CEO Alan Joyce, who has been in this position since 2008.  Under Mr. Joyce’s leadership, Qantas has seen unprecedented growth in the Asian and domestic market.  He has also steered the company into a new strategic direction and launched the airline’s biggest transformation program since 1995, with more than a third of the fleet modernised. Because of his accomplishments, Mr. Joyce was named CEO of the Year by CAPA Centre for Aviation in 2015.  He was also named second most influential gay business leader of Financial Times list of “Top 100 Leading LGBT Executives.”

One unusual aspect of Qantas aircraft is that they are given special names.  This has been a long-held practice since 1926. When Qantas names their aircraft, they usually follow special themes: Australian aviation pioneers, Australian cities, etc. For instance, the very first A380 of Qantas was named after the Australian Women Pilots’ Association founder Nancy Bird-Walton.

Qantas also upholds Australian aboriginal artwork with its Flying Art series.  Since 1994, there have been four aircraft that have been painted with indigenous art, in cooperation with Balarinji Designs.  The first commissioned aircraft was released in 1994, and it was painted on a B747-400.  This large moving art is entitled “Wunala Dreaming.”  In 1995, “Nalanji Dreaming”, depicting the lush colour palette of tropical Australia and its 40,000 years of ancient cultural traditions, was painted on a Qantas Boeing 747-338.  The third Qantas aircraft to be painted with indigenous designs is a Boeing 737-800. “Yananyi Dreaming” is a design based on the paintings of Rene Kulitja, and depicted the colours of the landscape surrounding Uluru. The fourth and latest designed is a painting on a B737-800 aircraft entitled Mendoowoorrji.  

This indigenous art livery is very important for Qantas, as they pay homage to the heritage of the original peoples of Australia.

Qantas has more than a hundred aircraft as part of its fleet, with several Airbus 330s, Airbus 380s, Boeing 787s, Boeing 747-400s, Boeing 737-800s, Boeing 717s, and Dash 8s.

qantas contact details

Qantas Customer Service

 

Qantas strictly adheres to their commitment to customer satisfaction with their Customer Charter, which is laid out on their website. Being Australia’s leading premium airline, Qantas is committed to the best customer service for their passengers.

 

Number one in their customer charter is that they will never compromise on safety, which is their top priority.

 

Second on their customer charter is their commitment to customers and their baggage to get to their destination on time. Qantas cares about their on-time performance because they care about their customers arriving at their destination on time.  Because of this, they are vigilant in recording their on-time performance using ACARS, or computerised Aircraft Communication and Reporting System.

 

Other Qantas commitments include looking after customers if things don’t go as planned and if they have specific needs.

 

Qantas offers various travel classes, each equipped with various services according to passenger needs.  For international flights, Qantas offers Economy, Premium Economy, Business Class, and First Class.  For Domestic flights, Qantas offers Economy and Business Class. On Selected B747-400 aircraft, customers can enjoy flat Skybeds on Business Class.

 

Qantas has enhanced International Business Class from check-in to arrival. First of all, they offer complimentary Chauffeur Drive service on eligible flights worldwide. The Business Lounge offers seasonal menus, workstations and Wi-Fi, and even quick shower facilities. Once onboard, enjoy special amenities, relax in the onboard lounge, and avail of special On Board Dining privileges, most notably Sommeliers in the Sky. “Sommelier in the Sky” is an award-winning special amenity of Qantas.

 

Through the Manage Your Booking option on the Qantas website, passengers can change or cancel flights, buy extra legroom seats, print or mail their itinerary, and purchase additional baggage allowance.  Just input booking or voucher reference number and last name, and they are able to do the service for you online.

 

Qantas Frequent Flyer Customer Service

 

As a Qantas Frequent Flyer member, your status is recognised among other Oneworld Alliance Member airlines. Other Oneworld member airlines are Japan Airlines, British Airways, American Airlines, Qatar Airways, Air Berlin, Cathay Pacific, Finnair, Iberia, Royal Jordanian, and SriLankan Airlines.

 

Qantas values its loyal customers and has a specifically laid-out commitment statement for their frequent flyer customers.  This includes making it easy for frequent flyer members to get in touch with the customer service team, and for customers to really enjoy Qantas points.

 

Qantas Contact Numbers

 

For new and existing flight booking enquiries, here are the contact numbers of Qantas in Australia and the South Pacific region.  Qantas Australia also has a new call-back service to make it easier for customers to get in touch with a service representative.

Australia
AreaPhone NumbersOpen Hours
Flights13 13 1324 hours, 7 days a week
Flight Bookings with Points13 13 1324 hours, 7 days a week
Arrivals and Departures13 12 2324 hours, 7 days a week

 

South Pacific
CountryPhone NumbersOpen Hours
FijiPh +679 323 9030

8AM to 5PM Mon to Fri

8AM to 1PM Sat

French Polynesia+689 43 0665

8AM to 5PM Mon to Fri

8AM to 11AM Sat

New Caledonia+687 28 65468AM to 3PM Mon to Fri
New Zealand0800 808 76724 hours, 7 days a week
Papua New Guinea+675 308 32008AM to 5PM Mon to Fri
Vanuatu+678 23848

7:30AMto 5PM Mon to Fri

8AM to 11:30AM Sat

 

For Qantas Frequent Flyer Membership Enquiries, call the following numbers:

 

CountryPhone NumberInformation
Australia13 11 31Select menu option 2 for Frequent Flyer Service Centre
New Zealand0800 101 500

 

Flight Rewards and Priority Reservations Contacts

 

CountryPhone NumberInformation
Australia13 11 31Select menu option 1 for travel arrangements, including Classic Flight Rewards or upgrades
Open Hours: 7AM – 7PM Mon-SatClosed Australian Public Holidays
New Zealand0800 100 767

 

Different departments of the Qantas Group:

 

DepartmentContacts
Qantas Head Office+61 (02) 9691 3636
Qantas Airways10 Bourke RoadMascot NSW 2020
MCN- Inflight Entertainment(02) 9209 6300
Qantas Investors1800 177 747

 

For Lost Property Enquiries within Australia, contact Baggage Services:

 

Domestic Australian AirportsPhone NumbersInformation
Adelaide(08) 8208 8858Opening hours 7 days 9AM to 5PM
Alice Springs(08) 8950 3915Opening hours 7 days 8:30AM to 5:30PM
Ayers Rock (Uluru)(08) 8956 2255Opening hours 7 days 9AM to 3PM
Brisbane (Domestic)(07) 3867 3264Opening hours 7 days 10AM to 2PM
Brisbane (International)(07) 3307 9086Message Bank Facility
Cairns (Domestic and International)(07) 4050 4235Opening hours Mon-Fri 9AM to 5PM
Canberra(02) 6275 5446Message Bank Facility
Darwin (Domestic and International)(08) 8920 4637Opening hours 7 days 9AM to 4PM and 4:30PM to 1AM
Hobart(03) 6248 3912Opening hours 7 days 5AM to 9PM
Launceston

(03) 6398 6915

(03) 6398 6922

Opening hours 7days 8AM to 8PM
Melbourne (Domestic and International)(03) 8336 4444Opening Hours 7 Days 7AM to 9PM
Melbourne (Domestic and International)(030 8336 4100Found Property Opening Hours Mon-Fri 9:30AM – 2:30PM
Perth (Domestic and International)(08) 9270 9433

Baggage Services Opening Hours

7 days 7AM – 9PM

Perth (Domestic and International)(08) 9270 9504Lost Property Opening Hours Mon-Fri 9AM – 1PM
Sydney (Domestic)(08) 9952 9529Opening hours 7 days 7AM – 9PM
Sydney (Domestic)(02) 9952 9312

Found Property Opening Hours

7 days 7AM – 9PM

Sydney (International)1300 653 077
Townsville(07) 4758 0019

 

Australian mailing address and fax numbers:

 

Customer Care

Qantas Airways Limited

10 Bourke Road

Mascot NSW 2020

Fax: 1800 613 844 within Australia

+61 2 9490 1857 outside Australia

 

Contact Qantas

 

The Qantas website has a special page for emailing concerns regarding baggage, check-in, managing bookings, frequent flyer program, Qantas club, and much more. Passengers can also check out the FAQs page for answers to common queries and concerns.

 

There are other ways of contacting Qantas, which includes joining and subscribing to their social media accounts. In order to stay up to date with announcements, product launches, and general news, join them on Facebook (Qantas) or connect with them on LinkedIn (Qantas). View products and services and other interesting facts about the company through the Qantas YouTube channel.  Share Qantas-connected stories and images on the @Qantas Instagram account. Passengers can directly message, share information, or get breaking news through the Qantas Twitter account (@qantas, @qftravelinsider, @qantasusa). Customers can get the latest news and sale alerts by subscribing to Red Email or RSS feeds.

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Virgin Australia Phone Number and Customer Service Contact Details

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Virgin logo

Virgin Australia Overview

Part of the world-renowned and large Virgin Group led by Sir Richard Branson, Virgin Australia has a legacy as one of the most highly regarded global brand names in the world today. The Virgin Group comprises of some 300 more companies such as Virgin Radio, Virgin Oceanic, the soon to be launched Virgin Galactic, Virgin Megastores, and much more.

Virgin Australia was established in 2000.  When Virgin entered the Australian aviation marketplace, it brought real competition to the leisure sector.  Virgin Blue had one route at that time, with two aircraft.  Its first flight was from Brisbane to Sydney. The brand Virgin Australia was officially launched in 2011, with new services between Sydney and Abu Dhabi. Australia’s first Lounge Premium Entry and Premium Valet service were introduced at Sydney airport. In 2011, Virgin Australia also launched its Velocity frequent flyer program.

In 2016, there were a lot of landmark accomplishments in Virgin Australia. Virgin Australia announced codeshare agreements with Singapore Airlines, Air Canada, and Italy’s Alitalia. It also unveiled its International Business Class on its Boeing 777-300ER aircraft. Greening Australia and Greening Australia forged a partnership to reduce soil erosion and help restore water quality on Australia’s Great Barrier Reef.

The Virgin Group strives to deliver quality service to its customers.  They are continuously improving the customers’ experience through innovative experiences.  

The Virgin Group’s core values are value for money, quality, innovation, fun and a sense of competitive challenge.

Virgin Australia aims to be the airline of choice for leisure and business travellers. It is an award-winning airline, and its awards include Best Airline Staff Service from Skytrax World Airline Awards, Best Cabin Crew from ABTA and AirlineRatings.com. In 2016, Virgin Australia was recognized by Randstad for two years in a row as Australia’s most attractive employer. Similarly, the Velocity Frequent Flyer Program won three awards at the 28th annual Freddie Awards in 2016.

The Corporate Governance Statement of Virgin Australia specifies 8 principles that the company adheres to: (1) lay solid foundations for management and oversight; (2) structure the board to add value; (3) act ethically and responsibly; (4) safeguard integrity in corporate reporting; (5) make timely and balanced disclosure; (6) respect the rights of security holders; (7) recognise and manage risk, and (8) remunerate fairly and responsibly.

Here is Virgin Australia’s Network of Destinations:

Africa
EgyptCairo
KenyaNairobi
MoroccoCasablanca
NigeriaLagos
South Africa

Cape Town

Johannesburg

TanzaniaDar es Salaam
Asia-Pacific
Australia

Adelaide

Albury

Alice Springs

Ayers Rock

Ballina

Brisbane

Broome

Bundaberg

Cairns

Canberra

Christmas Island

Cloncurry

Coff Harbour

Darwin

Emerald

Geraldton

Gladstone

Gold Coast

Hamilton Island

Hayman Island

Hervey Bay

Hobart

Kalgoorlie

Karratha

Kununurra

Launceston

Mackay

Melbourne

Mildura

Moranbah

Mount Isa

Newcastle

Newman

Onslow

Paraburdoo

Perth

Port Hedland

Port Macquarie

Proserpine

Rockhampton

Sunshine Coast

Sydney

Tamworth

Townsville

BangladeshDhaka
BruneiBandar Seri Begawan
Cambodia

Phnom Penh

Siem Reap

China

Beijing

Changsha

Chengdu

Chongqing

Guangzhou

Hangzhou

Kunming

Shanghai

Shenzhen

Wuhan

Xiamen

Cocos (Keeling) IslandsCocos Islands
Cook IslandsRarotonga
FijiNadi
Hong KongHong Kong
India

Ahmedabad

Bangalore

Chennai

Coimbatore

Hyberabad

Kochi

Kolkata

Mumbai

Delhi

Thiruvananthapuram

Visakhapatnam

Indonesia

Bali (Denpasar)

Jakarta

Kalimantan

Manado

Medan

Palembang

Pekanbaru

Praya

Surabaya

Yogyakarta

Japan

Fukuoka

Nagoya

Osaka

Tokyo

KazakhstanAlmaty
Malaysia

Kota Kinabalu

Kuala Lumpur

Kuching

Langkawi

Penang

MaldivesMale
Myanmar

Mandalay

Yangon

NepalKathmandu
New Zealand

Auckland

Blenheim

Christchurch

Dunedin

Hamilton

Hastings

Invercargill

Nelson

New Plymouth

Palmerston North

Queenstown

Rotorua

Wellington

PakistanLahore
Papua New GuineaPort Moresby
Republic of SingaporeSingapore
SamoaApia
Solomon IslandsHoniara
South KoreaSeoul
Sri LankaColombo
Thailand

Bangkok

Chiang Mai

Ko Samui

Phuket

TongaNuku’alofa
VanuatuPort Vila
Vietnam

Da Nang

Hanoi

Ho Chi Minh City

Europe
AustriaVienna
BelarusMinsk
BelgiumBrussels
CyprusLarnaka
DenmarkCopenhagen
FinlandHelsinki
FranceParis
Germany

Berlin

Dusseldorf

Frankfurt

Munich

Stuttgart

GreeceAthens
IrelandDublin
Italy

Milan

Rome

NetherlandsAmsterdam
RussiaMoscow
SerbiaBelgrade
Spain

Barcelona

Madrid

SwedenStockholm
Switzerland

Geneva

Zurich

TurkeyIstanbul
United Kingdom

Edinburgh

London

Manchester

The Americas
Canada

Ottawa

Vancouver

Mexico

Cancun

Mexico City

Puerto Vallarta

United States

Atlanta

Austin

Baltimore

Boston

Chicago

Cincinnati

Colorado Springs

Columbus

Dallas

Denver

Detroit

Fort Lauderdale

Honolulu

Houston

Indianapolis

Kansas City

Kauai Island

Kona

Las Vegas

Los Angeles

Maui

Memphis

Miami

Minneapolis

Nashville

New Orleans

New York

Newark

Oakland

Orlando

Philadelphia

Phoenix

PortlandOR

Raleigh

Sacramento

Salt Lake City

San Diego

San Francisco

San Jose

Seattle

Tampa

Washington, D.C.

The Middle East
IranTehran
IraqBasrah
JordanAmman
Kingdom of BahrainBahrain
KuwaitKuwait City
LebanonBeirut
OmanMuscat
QatarDoha
Saudi Arabia

Dammam

Jeddah

Riyadh

United Arab Emirates

Abu Dhabi

Dubai

 

Virgin Australia Customer Service

Virgin airplane

Virgin Australia has three fare types: Economy, Premium and Business.  Economy Fares are categorized into Getaway, Elevate, Freedom, Go, and Go Plus. Premium fares are categorized into Premium Saver and Premium.  Business fares are categorized into Business Saver and Business types.

Virgin Australia has specific ‘How to Guides’ in order to assist customers who need assistance.  Some important ‘How to Guides’ on their website are the following: How to Book Online, How to Web Check-in, How to Book Multi City, How to Put a Booking on Hold, and much more.

Virgin Australia has a special service request form for passengers who require special needs and assistance.  They are able to assist passengers with vision and hearing impairment and those who need wheelchair assistance.  Passengers who will fly with service animals or who have medical conditions that require medical clearance are also required to fill in a special service request form.  Other passengers who may need special service assistance are infants, children travelling alone, those who need special meals, and those who are flying while pregnant.

Virgin Australia Contact Numbers

Virgin Australia address is 56 Edmondstone Road Bowen Hills Qld 4006 Australia. Their mailing address is PO Box 1034 Spring Hill QLD 4004 Australia. Virgin Australia contact numbers depend on its specific areas of service.  

To lodge a complaint, contact Virgin Australia by sending a mail to:

Virgin Australia Guest Relations- Complaints PO Box 1034 Spring Hill QLD 4004

Virgin Australia contact centre is available 24/7.  Here are their Reservation Contact Numbers:

If Calling FromTelephone Number
Australia13 67 89
New Zealand0800 67 0000
United States of America1855 253 8021
United Arab Emirates8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world+61 7 3295 2296

 

For guests who wish to contact Virgin Australia holidays, it is open six days a week., Monday to Friday 8 AM to 6 PM AEST and Saturday  9 AM to 5 PM AEST.

If Calling FromTelephone Number
Within Australia13 15 16
Within New Zealand0508 13 15 16
Outside Australia or New Zealand+61 7 3333 6600

 

Here are Virgin Australia’s corporate enquiries contact numbers:

If Calling FromTelephone Number
Australia1300 246 498
New Zealand0800 70 60 70
Other International Locations+61 7 3295 2298

 

Here are the contact numbers of Group Bookings:

If Calling FromTelephone Number
Australia13 67 00
Other International Locations+61 7 3295 2299

 

Here are the contact numbers for business zone booking enquiries:

If Calling FromTelephone Number
Adelaide(08) 8238 7556
Brisbane(07) 3114 4220
Melbourne(03) 8306 6584
Sydney(02) 9352 7667
Canberra(02) 6212 6911
Perth(08) 6168 6700

 

Velocity Frequent Flyer Contact Centre is available from 8 AM to 8 PM AEST, Monday to Friday.

If Calling FromTelephone Number
Australia13 18 75
New Zealand0800 230 875
Other international+612 8667 5924

 

For lost or damaged baggage, Virgin Australia customers may contact baggage services:

AirportCalling fromContact Number
Abu Dhabi

UAE

Overseas

2 599 8486

+971 2 599 8486

AdelaideAustralia(08) 8238 7514
AlburyAustralia(02) 6023 3754
Alice SpringsAustralia(08) 8953 5600
Apia

Samoa

Overseas

44003

+685 44003

Ayers RockAustralia(08) 8956 3419
Auckland International

New Zealand

Freephone

(09) 256 3929

0800 223 872

Ballina-Byron BayAustralia

(02) 6686 7664

(02) 6686 8572

Brisbane-DomesticAustralia(07) 3114 8150
Brisbane – InternationalAustralia0481 011 572
BroomeAustralia(08) 9193 7750
BundabergAustralia

(07) 3117 0433

(07 3117 0434

CairnsAustralia(07) 4034 9382
CanberraAustralia0466 364 048
Christchurch – InternationalNew Zealand(03) 374 7104
Coffs HarbourAustralia(02) 6658 0993
DarwinAustralia(08) 8945 3176
Denpasar

Indonesia

Overseas

878 609 07886

+62 361 9351 011

Dunedin – InternationalNew Zealand

(03) 488 5821

(03) 486 2707

Emerald AirportAustralia(07) 4987 7317
EsperanceAustralia(08) 9075 4145
GeraldtonAustralia(08) 9923 3626
GladstoneAustralia(07) 4978 7965
Gold Coast – Domestic and InternationalAustralia(07) 5599 4047
Hamilton – InternationalNew Zealand(07) 843 0512
Hamilton IslandAustralia

(07) 4946 9631

(07) 4946 9675

Hervey Bay (Fraser Coast)Australia(07) 4125 5289
HobartAustralia

(03) 6248 4443

(03) 6248 4442

Honiara

Solomon Islands

Overseas

36077

+677 36077

KalgoorlieAustralia(08) 9093 2330
KarrathaAustralia(08) 9183 8263
LauncestonAustralia(03) 6391 8782
Los AngelesUSA866 810 7162
MackayAustralia(07) 4952 3355
Melbourne – DomesticAustralia(03) 8306 6540
Melbourne – InternationalAustralia0448 489 736
MilduraAustralia(03) 5023 4690
MoranbahAustralia(07) 4941 9360
Mount IsaAustralia(07) 4743 5910
NadiFiji6722 777
NewcastleAustralia(02) 4965 0516
NewmanAustralia(08) 9175 0047
Nuku’alofaTonga35371
PerthAustralia

(08) 6168 6635 (Domestic T1)

(08) 9478 9950 (Domestic T2)

(08) 6168 6636 (International T1)

PhuketThailand7635 1219
Port HedlandAustralia(08) 9140 1028
Port MacquarieAustralia(02) 6583 1542
Port MoresbyPapua New Guinea

302 3106

325 1949

Port VilaVanuatu25980
ProserpineAustralia(07) 4945 5769
Queenstown – InternationalNew Zealand

(03) 441 4880

(03) 441 4876

RarotongaCook Islands20845
RavensthorpeAustralia(08) 9839 0000
RockhamptonAustralia(07) 4922 1085
Sunshine CoastAustralia(07) 5450 7485
Sydney – DomesticAustralia

(02) 9352 7650

(02) 9352 7651

Sydney – InternationalAustralia(02) 9700 9893
TamworthAustralia02 6761 5201
TownsvilleAustralia(07) 4775 7035
Wellington – InternationalNew Zealand(04) 388 0400

 

Contact Virgin Australia

The Virgin Australia website has specific FAQs for new bookings and check-in systems.  FAQs are divided into such specific topics like Baggage, Seating, Boarding Pass, Flight Change, Travel Bank and Forms of Payment, Website Hotels FAQ and Multi City. The answers to common questions such as, ‘Can I pre-purchase excess baggage?’ How can I book an Extra Legroom seat?’, ‘Can I proceed directly to security and the boarding gate with my mobile boarding pass’?

Customers can also book online through the Virgin Australia website.

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Tell people what you think. Help others by sharing your experience with Virgin.

Virgin Australia Phone Number and Customer Service Contact Details

Rate Virgin Customer Service!

Tell people what you think. Help others by sharing your experience with Virgin.

Virgin logo

Virgin Australia Overview

Part of the world-renowned and large Virgin Group led by Sir Richard Branson, Virgin Australia has a legacy as one of the most highly regarded global brand names in the world today. The Virgin Group comprises of some 300 more companies such as Virgin Radio, Virgin Oceanic, the soon to be launched Virgin Galactic, Virgin Megastores, and much more.

Virgin Australia was established in 2000.  When Virgin entered the Australian aviation marketplace, it brought real competition to the leisure sector.  Virgin Blue had one route at that time, with two aircraft.  Its first flight was from Brisbane to Sydney. The brand Virgin Australia was officially launched in 2011, with new services between Sydney and Abu Dhabi. Australia’s first Lounge Premium Entry and Premium Valet service were introduced at Sydney airport. In 2011, Virgin Australia also launched its Velocity frequent flyer program.

In 2016, there were a lot of landmark accomplishments in Virgin Australia. Virgin Australia announced codeshare agreements with Singapore Airlines, Air Canada, and Italy’s Alitalia. It also unveiled its International Business Class on its Boeing 777-300ER aircraft. Greening Australia and Greening Australia forged a partnership to reduce soil erosion and help restore water quality on Australia’s Great Barrier Reef.

The Virgin Group strives to deliver quality service to its customers.  They are continuously improving the customers’ experience through innovative experiences.  

The Virgin Group’s core values are value for money, quality, innovation, fun and a sense of competitive challenge.

Virgin Australia aims to be the airline of choice for leisure and business travellers. It is an award-winning airline, and its awards include Best Airline Staff Service from Skytrax World Airline Awards, Best Cabin Crew from ABTA and AirlineRatings.com. In 2016, Virgin Australia was recognized by Randstad for two years in a row as Australia’s most attractive employer. Similarly, the Velocity Frequent Flyer Program won three awards at the 28th annual Freddie Awards in 2016.

The Corporate Governance Statement of Virgin Australia specifies 8 principles that the company adheres to: (1) lay solid foundations for management and oversight; (2) structure the board to add value; (3) act ethically and responsibly; (4) safeguard integrity in corporate reporting; (5) make timely and balanced disclosure; (6) respect the rights of security holders; (7) recognise and manage risk, and (8) remunerate fairly and responsibly.

Here is Virgin Australia’s Network of Destinations:

Africa
EgyptCairo
KenyaNairobi
MoroccoCasablanca
NigeriaLagos
South Africa

Cape Town

Johannesburg

TanzaniaDar es Salaam
Asia-Pacific
Australia

Adelaide

Albury

Alice Springs

Ayers Rock

Ballina

Brisbane

Broome

Bundaberg

Cairns

Canberra

Christmas Island

Cloncurry

Coff Harbour

Darwin

Emerald

Geraldton

Gladstone

Gold Coast

Hamilton Island

Hayman Island

Hervey Bay

Hobart

Kalgoorlie

Karratha

Kununurra

Launceston

Mackay

Melbourne

Mildura

Moranbah

Mount Isa

Newcastle

Newman

Onslow

Paraburdoo

Perth

Port Hedland

Port Macquarie

Proserpine

Rockhampton

Sunshine Coast

Sydney

Tamworth

Townsville

BangladeshDhaka
BruneiBandar Seri Begawan
Cambodia

Phnom Penh

Siem Reap

China

Beijing

Changsha

Chengdu

Chongqing

Guangzhou

Hangzhou

Kunming

Shanghai

Shenzhen

Wuhan

Xiamen

Cocos (Keeling) IslandsCocos Islands
Cook IslandsRarotonga
FijiNadi
Hong KongHong Kong
India

Ahmedabad

Bangalore

Chennai

Coimbatore

Hyderabad

Kochi

Kolkata

Mumbai

Delhi

Thiruvananthapuram

Visakhapatnam

Indonesia

Bali (Denpasar)

Jakarta

Kalimantan

Manado

Medan

Palembang

Pekanbaru

Praya

Surabaya

Yogyakarta

Japan

Fukuoka

Nagoya

Osaka

Tokyo

KazakhstanAlmaty
Malaysia

Kota Kinabalu

Kuala Lumpur

Kuching

Langkawi

Penang

MaldivesMale
Myanmar

Mandalay

Yangon

NepalKathmandu
New Zealand

Auckland

Blenheim

Christchurch

Dunedin

Hamilton

Hastings

Invercargill

Nelson

New Plymouth

Palmerston North

Queenstown

Rotorua

Wellington

PakistanLahore
Papua New GuineaPort Moresby
Republic of SingaporeSingapore
SamoaApia
Solomon IslandsHoniara
South KoreaSeoul
Sri LankaColombo
Thailand

Bangkok

Chiang Mai

Ko Samui

Phuket

TongaNuku’alofa
VanuatuPort Vila
Vietnam

Da Nang

Hanoi

Ho Chi Minh City

Europe
AustriaVienna
BelarusMinsk
BelgiumBrussels
CyprusLarnaka
DenmarkCopenhagen
FinlandHelsinki
FranceParis
Germany

Berlin

Dusseldorf

Frankfurt

Munich

Stuttgart

GreeceAthens
IrelandDublin
Italy

Milan

Rome

NetherlandsAmsterdam
RussiaMoscow
SerbiaBelgrade
Spain

Barcelona

Madrid

SwedenStockholm
Switzerland

Geneva

Zurich

TurkeyIstanbul
United Kingdom

Edinburgh

London

Manchester

The Americas
Canada

Ottawa

Vancouver

Mexico

Cancun

Mexico City

Puerto Vallarta

United States

Atlanta

Austin

Baltimore

Boston

Chicago

Cincinnati

Colorado Springs

Columbus

Dallas

Denver

Detroit

Fort Lauderdale

Honolulu

Houston

Indianapolis

Kansas City

Kauai Island

Kona

Las Vegas

Los Angeles

Maui

Memphis

Miami

Minneapolis

Nashville

New Orleans

New York

Newark

Oakland

Orlando

Philadelphia

Phoenix

PortlandOR

Raleigh

Sacramento

Salt Lake City

San Diego

San Francisco

San Jose

Seattle

Tampa

Washington, D.C.

The Middle East
IranTehran
IraqBasrah
JordanAmman
Kingdom of BahrainBahrain
KuwaitKuwait City
LebanonBeirut
OmanMuscat
QatarDoha
Saudi Arabia

Dammam

Jeddah

Riyadh

United Arab Emirates

Abu Dhabi

Dubai

 

Virgin Australia Customer Service

Virgin airplane

Virgin Australia has three fare types: Economy, Premium and Business.  Economy Fares are categorized into Getaway, Elevate, Freedom, Go, and Go Plus. Premium fares are categorized into Premium Saver and Premium.  Business fares are categorized into Business Saver and Business types.

Virgin Australia has specific ‘How to Guides’ in order to assist customers who need assistance.  Some important ‘How to Guides’ on their website are the following: How to Book Online, How to Web Check-in, How to Book Multi City, How to Put a Booking on Hold, and much more.

Virgin Australia has a special service request form for passengers who require special needs and assistance.  They are able to assist passengers with vision and hearing impairment and those who need wheelchair assistance.  Passengers who will fly with service animals or who have medical conditions that require medical clearance are also required to fill in a special service request form.  Other passengers who may need special service assistance are infants, children travelling alone, those who need special meals, and those who are flying while pregnant.

Virgin Australia Contact Numbers

Virgin Australia address is 56 Edmondstone Road Bowen Hills Qld 4006 Australia. Their mailing address is PO Box 1034 Spring Hill QLD 4004 Australia. Virgin Australia contact numbers depend on its specific areas of service.  

To lodge a complaint, contact Virgin Australia by sending a mail to:

Virgin Australia Guest Relations- Complaints PO Box 1034 Spring Hill QLD 4004

Virgin Australia contact centre is available 24/7.  Here are their Reservation Contact Numbers:

If Calling FromTelephone Number
Australia13 67 89
New Zealand0800 67 0000
United States of America1855 253 8021
United Arab Emirates8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world+61 7 3295 2296

 

For guests who wish to contact Virgin Australia holidays, it is open six days a week., Monday to Friday 8 AM to 6PM AEST and Saturday  9AM to 5 PM AEST.

If Calling FromTelephone Number
Within Australia13 15 16
Within New Zealand0508 13 15 16
Outside Australia or New Zealand+61 7 3333 6600

 

Here are Virgin Australia’s corporate enquiries contact numbers:

If Calling FromTelephone Number
Australia1300 246 498
New Zealand0800 70 60 70
Other International Locations+61 7 3295 2298

 

Here are the contact numbers of Group Bookings:

If Calling FromTelephone Number
Australia13 67 00
Other International Locations+61 7 3295 2299

 

Here are the contact numbers for business zone booking enquiries:

If Calling FromTelephone Number
Adelaide(08) 8238 7556
Brisbane(07) 3114 4220
Melbourne(03) 8306 6584
Sydney(02) 9352 7667
Canberra(02) 6212 6911
Perth(08) 6168 6700

 

Velocity Frequent Flyer Contact Centre is available from 8 AM to 8 PM AEST, Monday to Friday.

If Calling FromTelephone Number
Australia13 18 75
New Zealand0800 230 875
Other international+612 8667 5924

 

For lost or damaged baggage, Virgin Australia customers may contact baggage services:

AirportCalling fromContact Number
Abu Dhabi

UAE

Overseas

2 599 8486

+971 2 599 8486

AdelaideAustralia(08) 8238 7514
AlburyAustralia(02) 6023 3754
Alice SpringsAustralia(08) 8953 5600
Apia

Samoa

Overseas

44003

+685 44003

Ayers RockAustralia(08) 8956 3419
Auckland International

New Zealand

Freephone

(09) 256 3929

0800 223 872

Ballina-Byron BayAustralia

(02) 6686 7664

(02) 6686 8572

Brisbane-DomesticAustralia(07) 3114 8150
Brisbane – InternationalAustralia0481 011 572
BroomeAustralia(08) 9193 7750
BundabergAustralia

(07) 3117 0433

(07 3117 0434

CairnsAustralia(07) 4034 9382
CanberraAustralia0466 364 048
Christchurch – InternationalNew Zealand(03) 374 7104
Coffs HarbourAustralia(02) 6658 0993
DarwinAustralia(08) 8945 3176
Denpasar

Indonesia

Overseas

878 609 07886

+62 361 9351 011

Dunedin – InternationalNew Zealand

(03) 488 5821

(03) 486 2707

Emerald AirportAustralia(07) 4987 7317
EsperanceAustralia(08) 9075 4145
GeraldtonAustralia(08) 9923 3626
GladstoneAustralia(07) 4978 7965
Gold Coast – Domestic and InternationalAustralia(07) 5599 4047
Hamilton – InternationalNew Zealand(07) 843 0512
Hamilton IslandAustralia

(07) 4946 9631

(07) 4946 9675

Hervey Bay (Fraser Coast)Australia(07) 4125 5289
HobartAustralia

(03) 6248 4443

(03) 6248 4442

Honiara

Solomon Islands

Overseas

36077

+677 36077

KalgoorlieAustralia(08) 9093 2330
KarrathaAustralia(08) 9183 8263
LauncestonAustralia(03) 6391 8782
Los AngelesUSA866 810 7162
MackayAustralia(07) 4952 3355
Melbourne – DomesticAustralia(03) 8306 6540
Melbourne – InternationalAustralia0448 489 736
MilduraAustralia(03) 5023 4690
MoranbahAustralia(07) 4941 9360
Mount IsaAustralia(07) 4743 5910
NadiFiji6722 777
NewcastleAustralia(02) 4965 0516
NewmanAustralia(08) 9175 0047
Nuku’alofaTonga35371
PerthAustralia

(08) 6168 6635 (Domestic T1)

(08) 9478 9950 (Domestic T2)

(08) 6168 6636 (International T1)

PhuketThailand7635 1219
Port HedlandAustralia(08) 9140 1028
Port MacquarieAustralia(02) 6583 1542
Port MoresbyPapua New Guinea

302 3106

325 1949

Port VilaVanuatu25980
ProserpineAustralia(07) 4945 5769
Queenstown – InternationalNew Zealand

(03) 441 4880

(03) 441 4876

RarotongaCook Islands20845
RavensthorpeAustralia(08) 9839 0000
RockhamptonAustralia(07) 4922 1085
Sunshine CoastAustralia(07) 5450 7485
Sydney – DomesticAustralia

(02) 9352 7650

(02) 9352 7651

Sydney – InternationalAustralia(02) 9700 9893
TamworthAustralia02 6761 5201
TownsvilleAustralia(07) 4775 7035
Wellington – InternationalNew Zealand(04) 388 0400

 

Contact Virgin Australia

The Virgin Australia website has specific FAQs for new bookings and check-in systems.  FAQs are divided into such specific topics like Baggage, Seating, Boarding Pass, Flight Change, Travel Bank and Forms of Payment, Website Hotels FAQ and Multi City. The answers to common questions such as, ‘Can I pre-purchase excess baggage?’ How can I book an Extra Legroom seat?’, ‘Can I proceed directly to security and the boarding gate with my mobile boarding pass’?

Customers can also book online through the Virgin Australia website.

Rate Virgin Customer Service!

Tell people what you think. Help others by sharing your experience with Virgin.

Virgin Australia Phone Number and Customer Service Contact Details

Rate Virgin Customer Service!

Tell people what you think. Help others by sharing your experience with Virgin.

Virgin logo

Virgin Australia Overview

Part of the world-renowned and large Virgin Group led by Sir Richard Branson, Virgin Australia has a legacy as one of the most highly regarded global brand names in the world today. The Virgin Group comprises of some 300 more companies such as Virgin Radio, Virgin Oceanic, the soon to be launched Virgin Galactic, Virgin Megastores, and much more.

Virgin Australia was established in 2000.  When Virgin entered the Australian aviation marketplace, it brought real competition to the leisure sector.  Virgin Blue had one route at that time, with two aircraft.  Its first flight was from Brisbane to Sydney. The brand Virgin Australia was officially launched in 2011, with new services between Sydney and Abu Dhabi. Australia’s first Lounge Premium Entry and Premium Valet service were introduced at Sydney airport. In 2011, Virgin Australia also launched its Velocity frequent flyer program.

In 2016, there were a lot of landmark accomplishments in Virgin Australia. Virgin Australia announced codeshare agreements with Singapore Airlines, Air Canada, and Italy’s Alitalia. It also unveiled its International Business Class on its Boeing 777-300ER aircraft. Greening Australia and Greening Australia forged a partnership to reduce soil erosion and help restore water quality on Australia’s Great Barrier Reef.

The Virgin Group strives to deliver quality service to its customers.  They are continuously improving the customers’ experience through innovative experiences.  

The Virgin Group’s core values are value for money, quality, innovation, fun and a sense of competitive challenge.

Virgin Australia aims to be the airline of choice for leisure and business travellers. It is an award-winning airline, and its awards include Best Airline Staff Service from Skytrax World Airline Awards, Best Cabin Crew from ABTA and AirlineRatings.com. In 2016, Virgin Australia was recognized by Randstad for two years in a row as Australia’s most attractive employer. Similarly, the Velocity Frequent Flyer Program won three awards at the 28th annual Freddie Awards in 2016.

The Corporate Governance Statement of Virgin Australia specifies 8 principles that the company adheres to: (1) lay solid foundations for management and oversight; (2) structure the board to add value; (3) act ethically and responsibly; (4) safeguard integrity in corporate reporting; (5) make timely and balanced disclosure; (6) respect the rights of security holders; (7) recognise and manage risk, and (8) remunerate fairly and responsibly.

Here is Virgin Australia’s Network of Destinations:

Africa
EgyptCairo
KenyaNairobi
MoroccoCasablanca
NigeriaLagos
South Africa

Cape Town

Johannesburg

TanzaniaDar es Salaam
Asia-Pacific
Australia

Adelaide

Albury

Alice Springs

Ayers Rock

Ballina

Brisbane

Broome

Bundaberg

Cairns

Canberra

Christmas Island

Cloncurry

Coff Harbour

Darwin

Emerald

Geraldton

Gladstone

Gold Coast

Hamilton Island

Hayman Island

Hervey Bay

Hobart

Kalgoorlie

Karratha

Kununurra

Launceston

Mackay

Melbourne

Mildura

Moranbah

Mount Isa

Newcastle

Newman

Onslow

Paraburdoo

Perth

Port Hedland

Port Macquarie

Proserpine

Rockhampton

Sunshine Coast

Sydney

Tamworth

Townsville

BangladeshDhaka
BruneiBandar Seri Begawan
Cambodia

Phnom Penh

Siem Reap

China

Beijing

Changsha

Chengdu

Chongqing

Guangzhou

Hangzhou

Kunming

Shanghai

Shenzhen

Wuhan

Xiamen

Cocos (Keeling) IslandsCocos Islands
Cook IslandsRarotonga
FijiNadi
Hong KongHong Kong
India

Ahmedabad

Bangalore

Chennai

Coimbatore

Hyderabad

Kochi

Kolkata

Mumbai

Delhi

Thiruvananthapuram

Visakhapatnam

Indonesia

Bali (Denpasar)

Jakarta

Kalimantan

Manado

Medan

Palembang

Pekanbaru

Praya

Surabaya

Yogyakarta

Japan

Fukuoka

Nagoya

Osaka

Tokyo

KazakhstanAlmaty
Malaysia

Kota Kinabalu

Kuala Lumpur

Kuching

Langkawi

Penang

MaldivesMale
Myanmar

Mandalay

Yangon

NepalKathmandu
New Zealand

Auckland

Blenheim

Christchurch

Dunedin

Hamilton

Hastings

Invercargill

Nelson

New Plymouth

Palmerston North

Queenstown

Rotorua

Wellington

PakistanLahore
Papua New GuineaPort Moresby
Republic of SingaporeSingapore
SamoaApia
Solomon IslandsHoniara
South KoreaSeoul
Sri LankaColombo
Thailand

Bangkok

Chiang Mai

Ko Samui

Phuket

TongaNuku’alofa
VanuatuPort Vila
Vietnam

Da Nang

Hanoi

Ho Chi Minh City

Europe
AustriaVienna
BelarusMinsk
BelgiumBrussels
CyprusLarnaka
DenmarkCopenhagen
FinlandHelsinki
FranceParis
Germany

Berlin

Dusseldorf

Frankfurt

Munich

Stuttgart

GreeceAthens
IrelandDublin
Italy

Milan

Rome

NetherlandsAmsterdam
RussiaMoscow
SerbiaBelgrade
Spain

Barcelona

Madrid

SwedenStockholm
Switzerland

Geneva

Zurich

TurkeyIstanbul
United Kingdom

Edinburgh

London

Manchester

The Americas
Canada

Ottawa

Vancouver

Mexico

Cancun

Mexico City

Puerto Vallarta

United States

Atlanta

Austin

Baltimore

Boston

Chicago

Cincinnati

Colorado Springs

Columbus

Dallas

Denver

Detroit

Fort Lauderdale

Honolulu

Houston

Indianapolis

Kansas City

Kauai Island

Kona

Las Vegas

Los Angeles

Maui

Memphis

Miami

Minneapolis

Nashville

New Orleans

New York

Newark

Oakland

Orlando

Philadelphia

Phoenix

PortlandOR

Raleigh

Sacramento

Salt Lake City

San Diego

San Francisco

San Jose

Seattle

Tampa

Washington, D.C.

The Middle East
IranTehran
IraqBasrah
JordanAmman
Kingdom of BahrainBahrain
KuwaitKuwait City
LebanonBeirut
OmanMuscat
QatarDoha
Saudi Arabia

Dammam

Jeddah

Riyadh

United Arab Emirates

Abu Dhabi

Dubai

 

Virgin Australia Customer Service

Virgin airplane

Virgin Australia has three fare types: Economy, Premium and Business.  Economy Fares are categorized into Getaway, Elevate, Freedom, Go, and Go Plus. Premium fares are categorized into Premium Saver and Premium.  Business fares are categorized into Business Saver and Business types.

Virgin Australia has specific ‘How to Guides’ in order to assist customers who need assistance.  Some important ‘How to Guides’ on their website are the following: How to Book Online, How to Web Check-in, How to Book Multi City, How to Put a Booking on Hold, and much more.

Virgin Australia has a special service request form for passengers who require special needs and assistance.  They are able to assist passengers with vision and hearing impairment and those who need wheelchair assistance.  Passengers who will fly with service animals or who have medical conditions that require medical clearance are also required to fill in a special service request form.  Other passengers who may need special service assistance are infants, children travelling alone, those who need special meals, and those who are flying while pregnant.

Virgin Australia Contact Numbers

Virgin Australia address is 56 Edmondstone Road Bowen Hills Qld 4006 Australia. Their mailing address is PO Box 1034 Spring Hill QLD 4004 Australia. Virgin Australia contact numbers depend on its specific areas of service.  

To lodge a complaint, contact Virgin Australia by sending a mail to:

Virgin Australia Guest Relations- Complaints PO Box 1034 Spring Hill QLD 4004

Virgin Australia contact centre is available 24/7.  Here are their Reservation Contact Numbers:

If Calling FromTelephone Number
Australia13 67 89
New Zealand0800 67 0000
United States of America1855 253 8021
United Arab Emirates8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world+61 7 3295 2296

 

For guests who wish to contact Virgin Australia holidays, it is open six days a week., Monday to Friday 8 AM to 6 PM AEST and Saturday  9 AM to 5 PM AEST.

If Calling FromTelephone Number
Within Australia13 15 16
Within New Zealand0508 13 15 16
Outside Australia or New Zealand+61 7 3333 6600

 

Here are Virgin Australia’s corporate enquiries contact numbers:

If Calling FromTelephone Number
Australia1300 246 498
New Zealand0800 70 60 70
Other International Locations+61 7 3295 2298

 

Here are the contact numbers of Group Bookings:

If Calling FromTelephone Number
Australia13 67 00
Other International Locations+61 7 3295 2299

 

Here are the contact numbers for business zone booking enquiries:

If Calling FromTelephone Number
Adelaide(08) 8238 7556
Brisbane(07) 3114 4220
Melbourne(03) 8306 6584
Sydney(02) 9352 7667
Canberra(02) 6212 6911
Perth(08) 6168 6700

 

Velocity Frequent Flyer Contact Centre is available from 8 AM to 8 PM AEST, Monday to Friday.

If Calling FromTelephone Number
Australia13 18 75
New Zealand0800 230 875
Other international+612 8667 5924

 

For lost or damaged baggage, Virgin Australia customers may contact baggage services:

AirportCalling fromContact Number
Abu Dhabi

UAE

Overseas

2 599 8486

+971 2 599 8486

AdelaideAustralia(08) 8238 7514
AlburyAustralia(02) 6023 3754
Alice SpringsAustralia(08) 8953 5600
Apia

Samoa

Overseas

44003

+685 44003

Ayers RockAustralia(08) 8956 3419
Auckland International

New Zealand

Freephone

(09) 256 3929

0800 223 872

Ballina-Byron BayAustralia

(02) 6686 7664

(02) 6686 8572

Brisbane-DomesticAustralia(07) 3114 8150
Brisbane – InternationalAustralia0481 011 572
BroomeAustralia(08) 9193 7750
BundabergAustralia

(07) 3117 0433

(07 3117 0434

CairnsAustralia(07) 4034 9382
CanberraAustralia0466 364 048
Christchurch – InternationalNew Zealand(03) 374 7104
Coffs HarbourAustralia(02) 6658 0993
DarwinAustralia(08) 8945 3176
Denpasar

Indonesia

Overseas

878 609 07886

+62 361 9351 011

Dunedin – InternationalNew Zealand

(03) 488 5821

(03) 486 2707

Emerald AirportAustralia(07) 4987 7317
EsperanceAustralia(08) 9075 4145
GeraldtonAustralia(08) 9923 3626
GladstoneAustralia(07) 4978 7965
Gold Coast – Domestic and InternationalAustralia(07) 5599 4047
Hamilton – InternationalNew Zealand(07) 843 0512
Hamilton IslandAustralia

(07) 4946 9631

(07) 4946 9675

Hervey Bay (Fraser Coast)Australia(07) 4125 5289
HobartAustralia

(03) 6248 4443

(03) 6248 4442

Honiara

Solomon Islands

Overseas

36077

+677 36077

KalgoorlieAustralia(08) 9093 2330
KarrathaAustralia(08) 9183 8263
LauncestonAustralia(03) 6391 8782
Los AngelesUSA866 810 7162
MackayAustralia(07) 4952 3355
Melbourne – DomesticAustralia(03) 8306 6540
Melbourne – InternationalAustralia0448 489 736
MilduraAustralia(03) 5023 4690
MoranbahAustralia(07) 4941 9360
Mount IsaAustralia(07) 4743 5910
NadiFiji6722 777
NewcastleAustralia(02) 4965 0516
NewmanAustralia(08) 9175 0047
Nuku’alofaTonga35371
PerthAustralia

(08) 6168 6635 (Domestic T1)

(08) 9478 9950 (Domestic T2)

(08) 6168 6636 (International T1)

PhuketThailand7635 1219
Port HedlandAustralia(08) 9140 1028
Port MacquarieAustralia(02) 6583 1542
Port MoresbyPapua New Guinea

302 3106

325 1949

Port VilaVanuatu25980
ProserpineAustralia(07) 4945 5769
Queenstown – InternationalNew Zealand

(03) 441 4880

(03) 441 4876

RarotongaCook Islands20845
RavensthorpeAustralia(08) 9839 0000
RockhamptonAustralia(07) 4922 1085
Sunshine CoastAustralia(07) 5450 7485
Sydney – DomesticAustralia

(02) 9352 7650

(02) 9352 7651

Sydney – InternationalAustralia(02) 9700 9893
TamworthAustralia02 6761 5201
TownsvilleAustralia(07) 4775 7035
Wellington – InternationalNew Zealand(04) 388 0400

 

Contact Virgin Australia

The Virgin Australia website has specific FAQs for new bookings and check-in systems.  FAQs are divided into such specific topics like Baggage, Seating, Boarding Pass, Flight Change, Travel Bank and Forms of Payment, Website Hotels FAQ and Multi City. The answers to common questions such as, ‘Can I pre-purchase excess baggage?’ How can I book an Extra Legroom seat?’, ‘Can I proceed directly to security and the boarding gate with my mobile boarding pass’?

Customers can also book online through the Virgin Australia website.

Rate Virgin Customer Service!

Tell people what you think. Help others by sharing your experience with Virgin.

Virgin Australia Phone Number and Customer Service Contact Details

Rate Virgin Customer Service!

Tell people what you think. Help others by sharing your experience with Virgin.

Virgin logo

Virgin Australia Overview

Part of the world-renowned and large Virgin Group led by Sir Richard Branson, Virgin Australia has a legacy as one of the most highly regarded global brand names in the world today. The Virgin Group comprises of some 300 more companies such as Virgin Radio, Virgin Oceanic, the soon to be launched Virgin Galactic, Virgin Megastores, and much more.

Virgin Australia was established in 2000.  When Virgin entered the Australian aviation marketplace, it brought real competition to the leisure sector.  Virgin Blue had one route at that time, with two aircraft.  Its first flight was from Brisbane to Sydney. The brand Virgin Australia was officially launched in 2011, with new services between Sydney and Abu Dhabi. Australia’s first Lounge Premium Entry and Premium Valet service were introduced at Sydney airport. In 2011, Virgin Australia also launched its Velocity frequent flyer program.

In 2016, there were a lot of landmark accomplishments in Virgin Australia. Virgin Australia announced codeshare agreements with Singapore Airlines, Air Canada, and Italy’s Alitalia. It also unveiled its International Business Class on its Boeing 777-300ER aircraft. Greening Australia and Greening Australia forged a partnership to reduce soil erosion and help restore water quality on Australia’s Great Barrier Reef.

The Virgin Group strives to deliver quality service to its customers.  They are continuously improving the customers’ experience through innovative experiences.  

The Virgin Group’s core values are value for money, quality, innovation, fun and a sense of competitive challenge.

Virgin Australia aims to be the airline of choice for leisure and business travellers. It is an award-winning airline, and its awards include Best Airline Staff Service from Skytrax World Airline Awards, Best Cabin Crew from ABTA and AirlineRatings.com. In 2016, Virgin Australia was recognized by Randstad for two years in a row as Australia’s most attractive employer. Similarly, the Velocity Frequent Flyer Program won three awards at the 28th annual Freddie Awards in 2016.

The Corporate Governance Statement of Virgin Australia specifies 8 principles that the company adheres to: (1) lay solid foundations for management and oversight; (2) structure the board to add value; (3) act ethically and responsibly; (4) safeguard integrity in corporate reporting; (5) make timely and balanced disclosure; (6) respect the rights of security holders; (7) recognise and manage risk, and (8) remunerate fairly and responsibly.

Here is Virgin Australia’s Network of Destinations:

Africa
EgyptCairo
KenyaNairobi
MoroccoCasablanca
NigeriaLagos
South Africa

Cape Town

Johannesburg

TanzaniaDar es Salaam
Asia-Pacific
Australia

Adelaide

Albury

Alice Springs

Ayers Rock

Ballina

Brisbane

Broome

Bundaberg

Cairns

Canberra

Christmas Island

Cloncurry

Coff Harbour

Darwin

Emerald

Geraldton

Gladstone

Gold Coast

Hamilton Island

Hayman Island

Hervey Bay

Hobart

Kalgoorlie

Karratha

Kununurra

Launceston

Mackay

Melbourne

Mildura

Moranbah

Mount Isa

Newcastle

Newman

Onslow

Paraburdoo

Perth

Port Hedland

Port Macquarie

Proserpine

Rockhampton

Sunshine Coast

Sydney

Tamworth

Townsville

BangladeshDhaka
BruneiBandar Seri Begawan
Cambodia

Phnom Penh

Siem Reap

China

Beijing

Changsha

Chengdu

Chongqing

Guangzhou

Hangzhou

Kunming

Shanghai

Shenzhen

Wuhan

Xiamen

Cocos (Keeling) IslandsCocos Islands
Cook IslandsRarotonga
FijiNadi
Hong KongHong Kong
India

Ahmedabad

Bangalore

Chennai

Coimbatore

Hyderabad

Kochi

Kolkata

Mumbai

Delhi

Thiruvananthapuram

Visakhapatnam

Indonesia

Bali (Denpasar)

Jakarta

Kalimantan

Manado

Medan

Palembang

Pekanbaru

Praya

Surabaya

Yogyakarta

Japan

Fukuoka

Nagoya

Osaka

Tokyo

KazakhstanAlmaty
Malaysia

Kota Kinabalu

Kuala Lumpur

Kuching

Langkawi

Penang

MaldivesMale
Myanmar

Mandalay

Yangon

NepalKathmandu
New Zealand

Auckland

Blenheim

Christchurch

Dunedin

Hamilton

Hastings

Invercargill

Nelson

New Plymouth

Palmerston North

Queenstown

Rotorua

Wellington

PakistanLahore
Papua New GuineaPort Moresby
Republic of SingaporeSingapore
SamoaApia
Solomon IslandsHoniara
South KoreaSeoul
Sri LankaColombo
Thailand

Bangkok

Chiang Mai

Ko Samui

Phuket

TongaNuku’alofa
VanuatuPort Vila
Vietnam

Da Nang

Hanoi

Ho Chi Minh City

Europe
AustriaVienna
BelarusMinsk
BelgiumBrussels
CyprusLarnaka
DenmarkCopenhagen
FinlandHelsinki
FranceParis
Germany

Berlin

Dusseldorf

Frankfurt

Munich

Stuttgart

GreeceAthens
IrelandDublin
Italy

Milan

Rome

NetherlandsAmsterdam
RussiaMoscow
SerbiaBelgrade
Spain

Barcelona

Madrid

SwedenStockholm
Switzerland

Geneva

Zurich

TurkeyIstanbul
United Kingdom

Edinburgh

London

Manchester

The Americas
Canada

Ottawa

Vancouver

Mexico

Cancun

Mexico City

Puerto Vallarta

United States

Atlanta

Austin

Baltimore

Boston

Chicago

Cincinnati

Colorado Springs

Columbus

Dallas

Denver

Detroit

Fort Lauderdale

Honolulu

Houston

Indianapolis

Kansas City

Kauai Island

Kona

Las Vegas

Los Angeles

Maui

Memphis

Miami

Minneapolis

Nashville

New Orleans

New York

Newark

Oakland

Orlando

Philadelphia

Phoenix

PortlandOR

Raleigh

Sacramento

Salt Lake City

San Diego

San Francisco

San Jose

Seattle

Tampa

Washington, D.C.

The Middle East
IranTehran
IraqBasrah
JordanAmman
Kingdom of BahrainBahrain
KuwaitKuwait City
LebanonBeirut
OmanMuscat
QatarDoha
Saudi Arabia

Dammam

Jeddah

Riyadh

United Arab Emirates

Abu Dhabi

Dubai

 

Virgin Australia Customer Service

Virgin airplane

Virgin Australia has three fare types: Economy, Premium and Business.  Economy Fares are categorized into Getaway, Elevate, Freedom, Go, and Go Plus. Premium fares are categorized into Premium Saver and Premium.  Business fares are categorized into Business Saver and Business types.

Virgin Australia has specific ‘How to Guides’ in order to assist customers who need assistance.  Some important ‘How to Guides’ on their website are the following: How to Book Online, How to Web Check-in, How to Book Multi City, How to Put a Booking on Hold, and much more.

Virgin Australia has a special service request form for passengers who require special needs and assistance.  They are able to assist passengers with vision and hearing impairment and those who need wheelchair assistance.  Passengers who will fly with service animals or who have medical conditions that require medical clearance are also required to fill in a special service request form.  Other passengers who may need special service assistance are infants, children travelling alone, those who need special meals, and those who are flying while pregnant.

Virgin Australia Contact Numbers

Virgin Australia address is 56 Edmondstone Road Bowen Hills Qld 4006 Australia. Their mailing address is PO Box 1034 Spring Hill QLD 4004 Australia. Virgin Australia contact numbers depend on its specific areas of service.  

To lodge a complaint, contact Virgin Australia by sending a mail to:

Virgin Australia Guest Relations- Complaints PO Box 1034 Spring Hill QLD 4004

Virgin Australia contact centre is available 24/7.  Here are their Reservation Contact Numbers:

If Calling FromTelephone Number
Australia13 67 89
New Zealand0800 67 0000
United States of America1855 253 8021
United Arab Emirates8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world+61 7 3295 2296

 

For guests who wish to contact Virgin Australia holidays, it is open six days a week., Monday to Friday 8 AM to 6 PM AEST and Saturday  9 AM to 5 PM AEST.

If Calling FromTelephone Number
Within Australia13 15 16
Within New Zealand0508 13 15 16
Outside Australia or New Zealand+61 7 3333 6600

 

Here are Virgin Australia’s corporate enquiries contact numbers:

If Calling FromTelephone Number
Australia1300 246 498
New Zealand0800 70 60 70
Other International Locations+61 7 3295 2298

 

Here are the contact numbers of Group Bookings:

If Calling FromTelephone Number
Australia13 67 00
Other International Locations+61 7 3295 2299

 

Here are the contact numbers for business zone booking enquiries:

If Calling FromTelephone Number
Adelaide(08) 8238 7556
Brisbane(07) 3114 4220
Melbourne(03) 8306 6584
Sydney(02) 9352 7667
Canberra(02) 6212 6911
Perth(08) 6168 6700

 

Velocity Frequent Flyer Contact Centre is available from 8 AM to 8 PM AEST, Monday to Friday.

If Calling FromTelephone Number
Australia13 18 75
New Zealand0800 230 875
Other international+612 8667 5924

 

For lost or damaged baggage, Virgin Australia customers may contact baggage services:

AirportCalling fromContact Number
Abu Dhabi

UAE

Overseas

2 599 8486

+971 2 599 8486

AdelaideAustralia(08) 8238 7514
AlburyAustralia(02) 6023 3754
Alice SpringsAustralia(08) 8953 5600
Apia

Samoa

Overseas

44003

+685 44003

Ayers RockAustralia(08) 8956 3419
Auckland International

New Zealand

Freephone

(09) 256 3929

0800 223 872

Ballina-Byron BayAustralia

(02) 6686 7664

(02) 6686 8572

Brisbane-DomesticAustralia(07) 3114 8150
Brisbane – InternationalAustralia0481 011 572
BroomeAustralia(08) 9193 7750
BundabergAustralia

(07) 3117 0433

(07 3117 0434

CairnsAustralia(07) 4034 9382
CanberraAustralia0466 364 048
Christchurch – InternationalNew Zealand(03) 374 7104
Coffs HarbourAustralia(02) 6658 0993
DarwinAustralia(08) 8945 3176
Denpasar

Indonesia

Overseas

878 609 07886

+62 361 9351 011

Dunedin – InternationalNew Zealand

(03) 488 5821

(03) 486 2707

Emerald AirportAustralia(07) 4987 7317
EsperanceAustralia(08) 9075 4145
GeraldtonAustralia(08) 9923 3626
GladstoneAustralia(07) 4978 7965
Gold Coast – Domestic and InternationalAustralia(07) 5599 4047
Hamilton – InternationalNew Zealand(07) 843 0512
Hamilton IslandAustralia

(07) 4946 9631

(07) 4946 9675

Hervey Bay (Fraser Coast)Australia(07) 4125 5289
HobartAustralia

(03) 6248 4443

(03) 6248 4442

Honiara

Solomon Islands

Overseas

36077

+677 36077

KalgoorlieAustralia(08) 9093 2330
KarrathaAustralia(08) 9183 8263
LauncestonAustralia(03) 6391 8782
Los AngelesUSA866 810 7162
MackayAustralia(07) 4952 3355
Melbourne – DomesticAustralia(03) 8306 6540
Melbourne – InternationalAustralia0448 489 736
MilduraAustralia(03) 5023 4690
MoranbahAustralia(07) 4941 9360
Mount IsaAustralia(07) 4743 5910
NadiFiji6722 777
NewcastleAustralia(02) 4965 0516
NewmanAustralia(08) 9175 0047
Nuku’alofaTonga35371
PerthAustralia

(08) 6168 6635 (Domestic T1)

(08) 9478 9950 (Domestic T2)

(08) 6168 6636 (International T1)

PhuketThailand7635 1219
Port HedlandAustralia(08) 9140 1028
Port MacquarieAustralia(02) 6583 1542
Port MoresbyPapua New Guinea

302 3106

325 1949

Port VilaVanuatu25980
ProserpineAustralia(07) 4945 5769
Queenstown – InternationalNew Zealand

(03) 441 4880

(03) 441 4876

RarotongaCook Islands20845
RavensthorpeAustralia(08) 9839 0000
RockhamptonAustralia(07) 4922 1085
Sunshine CoastAustralia(07) 5450 7485
Sydney – DomesticAustralia

(02) 9352 7650

(02) 9352 7651

Sydney – InternationalAustralia(02) 9700 9893
TamworthAustralia02 6761 5201
TownsvilleAustralia(07) 4775 7035
Wellington – InternationalNew Zealand(04) 388 0400

 

Contact Virgin Australia

The Virgin Australia website has specific FAQs for new bookings and check-in systems.  FAQs are divided into such specific topics like Baggage, Seating, Boarding Pass, Flight Change, Travel Bank and Forms of Payment, Website Hotels FAQ and Multi City. The answers to common questions such as, ‘Can I pre-purchase excess baggage?’ How can I book an Extra Legroom seat?’, ‘Can I proceed directly to security and the boarding gate with my mobile boarding pass’?

Customers can also book online through the Virgin Australia website.

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Virgin Australia Phone Number and Customer Service Contact Details

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Virgin logo

Virgin Australia Overview

Part of the world-renowned and large Virgin Group led by Sir Richard Branson, Virgin Australia has a legacy as one of the most highly regarded global brand names in the world today. The Virgin Group comprises of some 300 more companies such as Virgin Radio, Virgin Oceanic, the soon to be launched Virgin Galactic, Virgin Megastores, and much more.

Virgin Australia was established in 2000.  When Virgin entered the Australian aviation marketplace, it brought real competition to the leisure sector.  Virgin Blue had one route at that time, with two aircraft.  Its first flight was from Brisbane to Sydney. The brand Virgin Australia was officially launched in 2011, with new services between Sydney and Abu Dhabi. Australia’s first Lounge Premium Entry and Premium Valet service were introduced at Sydney airport. In 2011, Virgin Australia also launched its Velocity frequent flyer program.

In 2016, there were a lot of landmark accomplishments in Virgin Australia. Virgin Australia announced codeshare agreements with Singapore Airlines, Air Canada, and Italy’s Alitalia. It also unveiled its International Business Class on its Boeing 777-300ER aircraft. Greening Australia and Greening Australia forged a partnership to reduce soil erosion and help restore water quality on Australia’s Great Barrier Reef.

The Virgin Group strives to deliver quality service to its customers.  They are continuously improving the customers’ experience through innovative experiences.  

The Virgin Group’s core values are value for money, quality, innovation, fun and a sense of competitive challenge.

Virgin Australia aims to be the airline of choice for leisure and business travellers. It is an award-winning airline, and its awards include Best Airline Staff Service from Skytrax World Airline Awards, Best Cabin Crew from ABTA and AirlineRatings.com. In 2016, Virgin Australia was recognized by Randstad for two years in a row as Australia’s most attractive employer. Similarly, the Velocity Frequent Flyer Program won three awards at the 28th annual Freddie Awards in 2016.

The Corporate Governance Statement of Virgin Australia specifies 8 principles that the company adheres to: (1) lay solid foundations for management and oversight; (2) structure the board to add value; (3) act ethically and responsibly; (4) safeguard integrity in corporate reporting; (5) make timely and balanced disclosure; (6) respect the rights of security holders; (7) recognise and manage risk, and (8) remunerate fairly and responsibly.

Here is Virgin Australia’s Network of Destinations:

Africa
EgyptCairo
KenyaNairobi
MoroccoCasablanca
NigeriaLagos
South Africa

Cape Town

Johannesburg

TanzaniaDar es Salaam
Asia-Pacific
Australia

Adelaide

Albury

Alice Springs

Ayers Rock

Ballina

Brisbane

Broome

Bundaberg

Cairns

Canberra

Christmas Island

Cloncurry

Coff Harbour

Darwin

Emerald

Geraldton

Gladstone

Gold Coast

Hamilton Island

Hayman Island

Hervey Bay

Hobart

Kalgoorlie

Karratha

Kununurra

Launceston

Mackay

Melbourne

Mildura

Moranbah

Mount Isa

Newcastle

Newman

Onslow

Paraburdoo

Perth

Port Hedland

Port Macquarie

Proserpine

Rockhampton

Sunshine Coast

Sydney

Tamworth

Townsville

BangladeshDhaka
BruneiBandar Seri Begawan
Cambodia

Phnom Penh

Siem Reap

China

Beijing

Changsha

Chengdu

Chongqing

Guangzhou

Hangzhou

Kunming

Shanghai

Shenzhen

Wuhan

Xiamen

Cocos (Keeling) IslandsCocos Islands
Cook IslandsRarotonga
FijiNadi
Hong KongHong Kong
India

Ahmedabad

Bangalore

Chennai

Coimbatore

Hyderabad

Kochi

Kolkata

Mumbai

Delhi

Thiruvananthapuram

Visakhapatnam

Indonesia

Bali (Denpasar)

Jakarta

Kalimantan

Manado

Medan

Palembang

Pekanbaru

Praya

Surabaya

Yogyakarta

Japan

Fukuoka

Nagoya

Osaka

Tokyo

KazakhstanAlmaty
Malaysia

Kota Kinabalu

Kuala Lumpur

Kuching

Langkawi

Penang

MaldivesMale
Myanmar

Mandalay

Yangon

NepalKathmandu
New Zealand

Auckland

Blenheim

Christchurch

Dunedin

Hamilton

Hastings

Invercargill

Nelson

New Plymouth

Palmerston North

Queenstown

Rotorua

Wellington

PakistanLahore
Papua New GuineaPort Moresby
Republic of SingaporeSingapore
SamoaApia
Solomon IslandsHoniara
South KoreaSeoul
Sri LankaColombo
Thailand

Bangkok

Chiang Mai

Ko Samui

Phuket

TongaNuku’alofa
VanuatuPort Vila
Vietnam

Da Nang

Hanoi

Ho Chi Minh City

Europe
AustriaVienna
BelarusMinsk
BelgiumBrussels
CyprusLarnaka
DenmarkCopenhagen
FinlandHelsinki
FranceParis
Germany

Berlin

Dusseldorf

Frankfurt

Munich

Stuttgart

GreeceAthens
IrelandDublin
Italy

Milan

Rome

NetherlandsAmsterdam
RussiaMoscow
SerbiaBelgrade
Spain

Barcelona

Madrid

SwedenStockholm
Switzerland

Geneva

Zurich

TurkeyIstanbul
United Kingdom

Edinburgh

London

Manchester

The Americas
Canada

Ottawa

Vancouver

Mexico

Cancun

Mexico City

Puerto Vallarta

United States

Atlanta

Austin

Baltimore

Boston

Chicago

Cincinnati

Colorado Springs

Columbus

Dallas

Denver

Detroit

Fort Lauderdale

Honolulu

Houston

Indianapolis

Kansas City

Kauai Island

Kona

Las Vegas

Los Angeles

Maui

Memphis

Miami

Minneapolis

Nashville

New Orleans

New York

Newark

Oakland

Orlando

Philadelphia

Phoenix

PortlandOR

Raleigh

Sacramento

Salt Lake City

San Diego

San Francisco

San Jose

Seattle

Tampa

Washington, D.C.

The Middle East
IranTehran
IraqBasrah
JordanAmman
Kingdom of BahrainBahrain
KuwaitKuwait City
LebanonBeirut
OmanMuscat
QatarDoha
Saudi Arabia

Dammam

Jeddah

Riyadh

United Arab Emirates

Abu Dhabi

Dubai

 

Virgin Australia Customer Service

Virgin airplane

Virgin Australia has three fare types: Economy, Premium and Business.  Economy Fares are categorized into Getaway, Elevate, Freedom, Go, and Go Plus. Premium fares are categorized into Premium Saver and Premium.  Business fares are categorized into Business Saver and Business types.

Virgin Australia has specific ‘How to Guides’ in order to assist customers who need assistance.  Some important ‘How to Guides’ on their website are the following: How to Book Online, How to Web Check-in, How to Book Multi City, How to Put a Booking on Hold, and much more.

Virgin Australia has a special service request form for passengers who require special needs and assistance.  They are able to assist passengers with vision and hearing impairment and those who need wheelchair assistance.  Passengers who will fly with service animals or who have medical conditions that require medical clearance are also required to fill in a special service request form.  Other passengers who may need special service assistance are infants, children travelling alone, those who need special meals, and those who are flying while pregnant.

Virgin Australia Contact Phone Numbers

Virgin Australia address is 56 Edmondstone Road Bowen Hills Qld 4006 Australia. Their mailing address is PO Box 1034 Spring Hill QLD 4004 Australia. Virgin Australia contact numbers depend on its specific areas of service.  

To lodge a complaint, contact Virgin Australia by sending a mail to:

Virgin Australia Guest Relations- Complaints PO Box 1034 Spring Hill QLD 4004

Virgin Australia contact centre is available 24/7.  Here are their Reservation Contact Numbers:

If Calling FromTelephone Number
Australia13 67 89
New Zealand0800 67 0000
United States of America1855 253 8021
United Arab Emirates8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world+61 7 3295 2296

 

For guests who wish to contact Virgin Australia holidays, it is open six days a week., Monday to Friday 8 AM to 6 PM AEST and Saturday  9 AM to 5 PM AEST.

If Calling FromTelephone Number
Within Australia13 15 16
Within New Zealand0508 13 15 16
Outside Australia or New Zealand+61 7 3333 6600

 

Here are Virgin Australia’s corporate enquiries contact numbers:

If Calling FromTelephone Number
Australia1300 246 498
New Zealand0800 70 60 70
Other International Locations+61 7 3295 2298

 

Here are the contact numbers of Group Bookings:

If Calling FromTelephone Number
Australia13 67 00
Other International Locations+61 7 3295 2299

 

Here are the contact numbers for business zone booking enquiries:

If Calling FromTelephone Number
Adelaide(08) 8238 7556
Brisbane(07) 3114 4220
Melbourne(03) 8306 6584
Sydney(02) 9352 7667
Canberra(02) 6212 6911
Perth(08) 6168 6700

 

Velocity Frequent Flyer Contact Centre is available from 8 AM to 8 PM AEST, Monday to Friday.

If Calling FromTelephone Number
Australia13 18 75
New Zealand0800 230 875
Other international+612 8667 5924

 

For lost or damaged baggage, Virgin Australia customers may contact baggage services:

AirportCalling fromContact Number
Abu Dhabi

UAE

Overseas

2 599 8486

+971 2 599 8486

AdelaideAustralia(08) 8238 7514
AlburyAustralia(02) 6023 3754
Alice SpringsAustralia(08) 8953 5600
Apia

Samoa

Overseas

44003

+685 44003

Ayers RockAustralia(08) 8956 3419
Auckland International

New Zealand

Freephone

(09) 256 3929

0800 223 872

Ballina-Byron BayAustralia

(02) 6686 7664

(02) 6686 8572

Brisbane-DomesticAustralia(07) 3114 8150
Brisbane – InternationalAustralia0481 011 572
BroomeAustralia(08) 9193 7750
BundabergAustralia

(07) 3117 0433

(07 3117 0434

CairnsAustralia(07) 4034 9382
CanberraAustralia0466 364 048
Christchurch – InternationalNew Zealand(03) 374 7104
Coffs HarbourAustralia(02) 6658 0993
DarwinAustralia(08) 8945 3176
Denpasar

Indonesia

Overseas

878 609 07886

+62 361 9351 011

Dunedin – InternationalNew Zealand

(03) 488 5821

(03) 486 2707

Emerald AirportAustralia(07) 4987 7317
EsperanceAustralia(08) 9075 4145
GeraldtonAustralia(08) 9923 3626
GladstoneAustralia(07) 4978 7965
Gold Coast – Domestic and InternationalAustralia(07) 5599 4047
Hamilton – InternationalNew Zealand(07) 843 0512
Hamilton IslandAustralia

(07) 4946 9631

(07) 4946 9675

Hervey Bay (Fraser Coast)Australia(07) 4125 5289
HobartAustralia

(03) 6248 4443

(03) 6248 4442

Honiara

Solomon Islands

Overseas

36077

+677 36077

KalgoorlieAustralia(08) 9093 2330
KarrathaAustralia(08) 9183 8263
LauncestonAustralia(03) 6391 8782
Los AngelesUSA866 810 7162
MackayAustralia(07) 4952 3355
Melbourne – DomesticAustralia(03) 8306 6540
Melbourne – InternationalAustralia0448 489 736
MilduraAustralia(03) 5023 4690
MoranbahAustralia(07) 4941 9360
Mount IsaAustralia(07) 4743 5910
NadiFiji6722 777
NewcastleAustralia(02) 4965 0516
NewmanAustralia(08) 9175 0047
Nuku’alofaTonga35371
PerthAustralia

(08) 6168 6635 (Domestic T1)

(08) 9478 9950 (Domestic T2)

(08) 6168 6636 (International T1)

PhuketThailand7635 1219
Port HedlandAustralia(08) 9140 1028
Port MacquarieAustralia(02) 6583 1542
Port MoresbyPapua New Guinea

302 3106

325 1949

Port VilaVanuatu25980
ProserpineAustralia(07) 4945 5769
Queenstown – InternationalNew Zealand

(03) 441 4880

(03) 441 4876

RarotongaCook Islands20845
RavensthorpeAustralia(08) 9839 0000
RockhamptonAustralia(07) 4922 1085
Sunshine CoastAustralia(07) 5450 7485
Sydney – DomesticAustralia

(02) 9352 7650

(02) 9352 7651

Sydney – InternationalAustralia(02) 9700 9893
TamworthAustralia02 6761 5201
TownsvilleAustralia(07) 4775 7035
Wellington – InternationalNew Zealand(04) 388 0400

 

Contact Virgin Australia

The Virgin Australia website has specific FAQs for new bookings and check-in systems.  FAQs are divided into such specific topics like Baggage, Seating, Boarding Pass, Flight Change, Travel Bank and Forms of Payment, Website Hotels FAQ and Multi City. The answers to common questions such as, ‘Can I pre-purchase excess baggage?’ How can I book an Extra Legroom seat?’, ‘Can I proceed directly to security and the boarding gate with my mobile boarding pass’?

Customers can also book online through the Virgin Australia website.

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JetStar Airlines Australia Phone Number & Customer Service Contact Details

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Jetstar Australia Overview

jetstar contact numbers

Jetstar is a low-cost airline based in Melbourne, Australia.  Founded in 2003, Jetstar Airways is owned and operated by the flag carrier of Australia, the Qantas Group. Qantas Airlines regards Jetstar as its complementary airline, as it offers relatively lower fares than its “big sister.” Jetstar is well-known in the industry to offer the most affordable flights which run the domestic route in major cities of Australia and New Zealand. Its direct competitor in the budget airline category in Australia is Tigerair Australia.  

 

Although it is known as a budget airline, it has a good, solid reputation.  In fact, Jetstar has won Skytrax Best Low-cost Airline for Australia and the Pacific Region for five consecutive years: 2011, 2012, 2013, 2014, and 2015. Jetstar Airways has been recognised by the aviation and airline industry and by customers alike.  Aside from the very important Skytrax Award, Jetstar also won Best International Budget Airline 2011 from About.com Reader’s Choice Award, Partner of the Year 2012 from Changi Airline Awards, and much more.

 

Jetstar’s main hub is at the Melbourne Airport, with secondary hubs at Auckland, Brisbane, Sydney, Gold Coast, and Cairns. Jetstar currently flies to 8 states and territories around Australia, and it has flights operating in 21 destinations within Australia.  Queensland has the most number of destinations, with 9 cities/airports in all: Brisbane, Cairns, Gold Coast, Hamilton Island, Hayman Island, Mackay, Sunshine Coast, Townsville, and Whitsunday Coast.  South Australia, Western Australia, and the Australian Capital Territory have one destination each: Adelaide, Perth, and Canberra, respectively.  There are three destinations in New South Wales: Byron Bay, Newcastle, and Sydney.  There are also Jetstar flights operating in Ayers Rock Uluru and Darwin (Northern Territory), Hobart and Launceston (Tasmania), and Melbourne (Victoria). Jetstar Airways also has flights to New Zealand’s North Island (including Auckland, Napier, New Plymouth, Palmerston North, and Wellington), and South Island (Christchurch, Dunedin, Nelson, and Queenstown).

Aside from Australian and New Zealand destinations, Jetstar also operates in Asia and the Pacific. It has more than 4,000 flights to over 75 places.  This is made possible through the Jetstar group of airlines: Singapore-based Jetstar Asia Airways, Vietnam-based Jetstar Pacific Airlines, and Jetstar Japan.

 

Jetstar has an impressive fleet consisting of 77 aircraft. It currently has 11 Boeing 787 Dreamliners, with 21 seats in Business, and 314 seats in Economy. The most number of aircraft that Jetstar currently has on its fleet is the reliable Airbus A320.  Jetstar has 53 Airbus A320s, and it is an ideal aircraft for low-budget airlines because of its low operating costs and the lowest fuel burn of any aircraft in its class. Jetstar currently has six A321s, which is a bigger version of the A321. The regional New Zealand flights are operated by a fleet of 5 Bombardier Q300s.

PRO-13

 

Jetstar Customer Service

 

Jetstar customer care is exemplary.  Jetstar offers its customers a myriad of services to make their flying experience comfortable and memorable.

 

Jetstar is also known for their 10-point Customer Guarantee. These are customer commitments that Jetstar promises to deliver. Some of the significant commitments include: Your safety is our highest priority; (2) our team are always here to help, 24 hours a day, 7 days a week; (3) you can have confidence in how quickly we will respond to an issue; (4) You can have confidence in how quickly we will refund your money, and (5) we’ll let you know your choices if your flight is changed before you travel.

 

One of the best services that Jetstar offers is the 10% Price Beat Guarantee. As part of Jetstar Airways’ commitment to offering customers the lowest fares, when customers find a flight with another airline than what Jetstar currently offers, they will beat it.  Just start a chat online with one of their customer service representatives, they will verify the comparison, and give the customer 10% discount on a future booking. Aside from single flights, the Price Beat Guarantee also applies to holiday packages. Of course, there are several criteria that the flight must meet in order to qualify for the Price Beat Guarantee.  These criteria are patiently explained by the customer service team, and also available on the Jetstar website.  Some of the criteria for the competitor flights are: it must be offered on a website, cheaper with all the mandatory fees and taxes, leaving later than 7 days from the time the online chat is started, direct and one way, and much more. Jetstar also considers baggage and extras part of their Price Beat Guarantee.

 

Jetstar has kiosks in selected Australian and New Zealand airports. In Australia, it is available in Melbourne, Adelaide, Sydney, Cairns, Brisbane, Perth, Hobart, and Gold Coast. In New Zealand, you can find kiosks in the airports in Auckland, Wellington, and Christchurch. Jetstar check-in kiosks are also available for domestic flights within 11 airports in Japan. You can always check the Jetstar website or contact the Jetstar helpline for more information on Jetstar kiosks in domestic airports.

 

Jetstar has a web check-in service, which is designed to save time for their passengers. Passengers are able to check-in online before check-in time. Online check-in is allowed with or without baggage, and passengers also have the option to choose from available seats. They can download and print their boarding passes for greater convenience. There are also selected flights that send boarding passes to customers through SMS.  The web check-in service is available 48 hours to 1 hour before the specified departure time.  It is available for all domestic flights within Australia and New Zealand. Please take note that this service is not available for the following bookings: (1) special service requests and assistance; (2) traveling with infants; (3) traveling to and from the United States, or (4) the passenger has an outstanding balance.

 

Jetstar acknowledges the importance of being on time, as an airline that passengers can rely on.  Because of this, Jetstar Airways collects its performance data every month for Australian domestic flights.  The goal is to depart within 15 minutes of the scheduled departure time.

 

Jetstar Airways also has a member-only program called Club Jetstar, which gives individual members various benefits and access to the biggest sales and flight deals.

Jetstar Frequent Flyer Customer Service

 

Jetstar teams up with other great airlines’ loyalty programs to give their customers varied choices. When customers earn miles on certain Jetstar bookings (Plus, Max, or Business Max bundles), they can select a loyalty program from their airline partners and earn points. Jetstar has partnered with Frequent Flyer Programs of Qantas, Emirates, Japan Airlines, and Vietnam Airlines.  JAL and Vietnam Airlines programs are exclusive only for flights booked within Japan and Vietnam.

 

Qantas Frequent Flyer members can earn Qantas points and Status Credits on certain Jetstar bookings. It will be credited to the member’s account within six weeks of travel. Check out the Qantas Frequent Flyer categories and how Jetstar fares align with them on the Jetstar website. If they book flights on Jetstar, Qantas Frequent Flyer members will earn at least 800 points on Australian domestic flights, and a minimum of 400 points on New Zealand domestic flights.

 

If Emirates Skywards members book Jetstar Domestic Australia and New Zealand flights when part of an international itinerary, they can earn Skywards Miles. Members should provide their Emirates Skywards number at the time of booking.

 

Jetstar Airways Australia Contact Numbers

 

For delayed, lost or damaged baggage, contact 1800 687 374 toll-free if you are within Australia.  For callers outside Australia who are booking flights within Australia and New Zealand, here are the contact details:

CountryNumberRemarks
China4001 201 451Toll-free
Indonesia001 803 852 9778Toll-free, Indosat customers only, English only
Japan

0570 550 538

050 3163 8538

Charges apply, press 2 for English

Charges apply, PHS devices only

New Zealand0800 700 730Toll-free
Singapore800 852 3632Toll-free
Thailand001800 611 2961Thailand only
Taiwan00801 856 694Toll-free
USA1 866 562 4240Toll-free, includes Hawaii

 

For Jetstar insurance emergency assistance, claims enquiries, and other enquiries connected to Jetstar travel insurance policies purchased in Australia, call the following numbers:

 

Emergency medical assistance+603 2772 5593Monday to Sunday, 24 hours
General Jetstar Travel Insurance enquiries1800 257 504

Toll-free,

Monday to Friday, 8:00 – 6:00 PM

Claims enquiries1800 257 504

Toll-free,

Monday to Friday, 8:00 – 6:00 PM

 

Contact Jetstar Airways Australia

 

Aside from calling their hotline numbers, customers with inquiries can log on to the Jetstar Australia website and ask assistance from Jess, Jetstar’s virtual assistant. Just type in your question and Jess will immediately answer, first asking more questions to refine your search, and finally giving a detailed response.

 

Jetstar also has a LiveChat team that can help with inquiries regarding delays or cancellations, complaints, and compliments, to change or cancel a booking, to inquire about vouchers and gift cards, and much more.

 

For customers who would like to request documentation for an insurance claim, Jetstar provides a Feedback Form on their website. The Feedback Form is also used for inquiries regarding Club Jetstar, Qantas Frequent Flyer, and other loyalty programs as well as visa and passport requirements.

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