Australia & New Zealand Banking Group Overview
Australia & New Zealand Banking Group (ANZ) is one of the major companies in Australia and New Zealand. The company’s major lines of business are financial services and international banking. It is part of the top 50 banks in the world. Its top business strategy is to become a superior bank in the region, which includes a growing presence within the Asia Pacific Region. ANZ’s long-term and distinct growth strategy include business in Asia, with the acquisition of RBS assets in Indonesia, Hong Kong, and Singapore and a business deal in China.
In Australia, it serves the commercial and retail and corporate & commercial banking sectors. It has more than 3,000 locations nationwide. ANZ also has a Digital Banking Division, Group Operations and Services Division, Technology, Corporate Centre, Institutional, and Wealth Australia.
Aside from Australia and New Zealand, ANZ is present in about thirty nations worldwide, including UAE, China, UAE, Germany, France, Vietnam, Malaysia, Thailand, and South Pacific island nations Solomon Islands, Vanuatu, Fiji, Samoa, Tonga, Cook Islands, and much more.
The bank recently celebrated its 180th year and traces its history to George Kinnear, who established the Bank of Australasia in 1835. The Bank of Australasia endured and remained open despite major economic hurdles, depressions, and wars.
In 1951, the Union Bank of Australia merged with the Bank of Australasia to form ANZ Bank. There was another merger in 1970 with English, Scottish and Australian Bank, becoming what it is today, Australia and New Zealand Banking Group Limited.
In 2016, ANZ revised their Sustainability Framework, outlining three focus areas: sustainable growth, social and economic participation, and fair and responsible banking. Sustainable growth, for ANZ, creates opportunities for all customers and enables sustainable growth for individuals, business, and industry. Social and economic participation means that ANZ will build strong customer relationships by connecting with communities. Fair and responsible banking are done by earning customer trust. ANZ maintains very high standards of conduct and understands the social and environmental impact of business decisions. According to ANZ, the three focus areas all working together shape a world where people and communities thrive.
Australia & New Zealand Banking Group Customer Service
ANZ customer service is based on their customer focus commitments which are: (a) a deep understanding of customer needs; (b) resources, agribusiness, and infrastructure; (c) trade and investment flows; and (d) migration, people flow, and education. Their focus is improving customer experience and building trust by offering a banking experience that is easy to understand and delivered in a responsible manner, built on integrity. ANZ employs responsible business lending by integrating social and environmental considerations into business decisions, products, and services.
In 2008, in a bid to better serve their customers, ANZ went digital and launched “Go Money”, their banking app. In 2013, it reached one million customers. Over the past years, the entire banking group has a 51,000-strong workforce serving its ten million customers worldwide.
The ANZ Access Advantage is ANZ’s flagship account, which only takes 10 minutes to apply online. It has great features and benefits such as the ANZ Access Visa Debit card where account holders can use their own money online, no monthly account service fee, and unlimited ANZ transactions with security features that give customers peace of mind.
ANZ Internet Banking and ANZ goMoney transactions all have encrypted data, and ANZ Falcon is used to providing round-the-clock monitoring of all suspicious transactions. Customers will also not be liable for fraudulent transactions with ANZ Fraud Money Back Guarantee. This means that customers will be reimbursed for unauthorised transactions. ANZ Shield, a mobile app that gives extra security, allows customers to generate an ANZ Shield code in order to make larger payments online and instantly update their banking profile.
The ANZ Access Advantage account also features new ways to pay such as Apple Pay, Android Pay, and ANZ Mobile Pay.
ANZ customer care is exemplary, as evidenced by their list of simple and secure digital banking tools. First off, customers can pay with their iPhone, Apple watch or Android phone with their eligible ANZ cards. No wallet is required with this tool. Customers will just wake their phone, place it near a contactless terminal, and then it’s done. This is a secure transaction as the card number is never shared with the merchant.
Next, ANZ goMoney allows customers to manage their money on the go with this everyday banking app. Customers are able to check their balances, transfer between linked accounts, and pay just about anybody using their mobile number. ANZ goMoney allows easy and secure Internet banking, send and receive mobile payments and easy banking and quick transfers. This app is getting rave reviews from both Android and Apple users.
Lastly, ANZ Internet banking allows customers to have a consistent experience across all eligible devices. Customers can enter payment details in seconds and they can also do flexible business banking with a wider range of payments, authorisations and self-service on mobile devices. ANZ Internet banking has great features such as an opportunity to change perspectives and easy navigation.
For lost and stolen cards, ANZ has the customer’s convenience in mind. They have developed a way to securely replace their stolen or lost credit or debit card directly to their phones. Just call their hotline numbers, and the card will be replaced with the customer’s phone. The phone will be updated with card details, and customers are assured that their money is protected.
The ANZ Access Advantage account has no monthly account service fee if customers deposit at least $2,000 a month.
ANZ Online Saver has bonus interest for new customers for three months, and no monthly account service fee. Getting this account provides customers flexible ways to save because it gives account holders the flexibility to access their savings. This day-to-day account lets them access their savings online at any given time.
The BPAY facility allows customers to pay most bills, including their credit card bills, more efficiently and easily. BPAY View allows customers to view their bills as well.
ANZ also offers other savings accounts such as ANZ Progress Saver and the ANZ Premium Cash Management Account.
ANZ has a range of credit cards on offer with various reward points, annual fees, and interest rates. Credit card choices are ANZ Rewards Black, ANZ Rewards Travel Adventures, ANZ Rewards Platinum, and ANZ Rewards.
ANZ also offers Financial Hardship assistance that is geared towards self-help financial management. Applying for assistance is done in three easy steps. The first step is researching options, the second step is preparing an overview of the current financial situation, and the final step is to contact ANZ and applying online.
ANZ serves small businesses by offering everyday accounts, finance, and other solutions. ANZ also assists the agribusiness sector by offering specialist banking advice, investment, and finance.
ANZ serves the corporate sector by offering access to industry specialists, research, and access to global markets. Other products and services for the corporate market are financing, transaction services, investing, risk management, international services and FX, and insurance and superannuation.
ANZ Contact Number
ANZ world headquarters is located at 833 Collins Street, Docklands, Melbourne, Victoria 3008, Australia.
Contact ANZ Australia using these numbers:
|ANZ Phone Number||+61 39273 5555|
|ANZ Contact Australia for account-specific inquiries||131314
+61 3 9683 9999 (from overseas)
|ANZ Access Advantage account enquiries/new personal accounts||1 800 008 177 (Monday to Friday 8 AM to 8 PM AEST)|
|ANZ Investor Relations||+61 3 8654 7682|
|Personal Banking – Personal Loans Sales Enquiries and applications||13 33 33
8 AM – 8 pm (AEST)
|Car Loans||13 22 07
Toll-free: 1300 365 652
|ANZ Travel Card||1800 094 003
International +6 13 9683 7777
|Computershare Investor Services PTY LTD||1800 11 33 99
+61 3 9415 4010 (International Callers)
|Lost or Stolen Card||Within Australia: 1 800 033 844
From overseas: +61 3 8699 6955
|Financial Hardship Assistance Application||1800 252 845 9 AM to 6 PM AEST Monday to Friday|
|General Personal Loans enquiries/Business and Corporate Banking||1800 801 485
Weekdays * AM to 8 PM (AEST)
|General ANZ Secured Car Loans enquiries||1300 365 652|
|Transaction Disputes||13 13 14
+61 3 9683 9999 (from overseas)
24 hours a day, 7 days a week
|Hoax or suspicious e-mail||13 33 50
+61 3 9683 8833 (from overseas
24 hours a day, 7 days a week
|Internet Banking enquiries||13 33 50
+61 3 9683 8833 (from overseas)
|Credit Card enquiries – Personal||1300 366 255|
|Business Credit Cards||New Customers 1800 351 663
Existing Cardholders 1800 032 481
|Financial Planning||1800 641 593
8 AM to 8 PM (AEST)
|Merchant Services||New Customers
1300 366 988
Weekdays 8:30 AM to 7 PM
1800 039 025
|Term Deposits||1800 008 177 (new, rollovers and top-ups)
13 13 14 (Existing account holders)
+61 3 9683 9999 (international)
Contact Australia and New Zealand (ANZ)
ANZ makes it easier for customers to contact them. If customers need help in any form, their online help may help answer common questions. Questions are categorized easily by bank accounts, credit cards, general, Internet banking, home loans, personal loans, mobile and ATMs, travel and FX, business banking, insurance, and investing and super.
ANZ also has an online enquiries form and online feedback form. Customers can also connect with ANZ through their social media accounts: Facebook (ANZ Australia), YouTube (ANZ Australia), Twitter (@ANZ_AU), and LinkedIn (The ANZ Small Business Hub).
How to check account balance?
They have several ways to ensure you can access your transaction and account balance information when it suits you which include ANZ Internet Banking, Phone Banking and Mobile Banking. Click on the links below for more information on;
How do I change my ‘Pay Anyone’ Daily Limit?
Your daily limit applies to pay anyone the payments which also include international services like transferring funds overseas, purchasing foreign bank drafts and the purchasing of bank cheques and online charity donations.
- The daily limit for personal customers ranges from $1,000 to $10,000 or up to $25,000 if registered for any ANZ shield.
- Daily limits for business customers using ANZ Internet Banking range from $5,000 to $25,000 or up to $50,000 if registered for ANZ shield.
- Only the limits accessible to you will display in the ‘change Your Limit’ section of the ‘Change my Pay Anyone Limit’ page.
Note; the $1,000,000 pay anyone limit requires higher authentication by ANZ, and you may be contacted for further information to verify payment details.
You can also change your daily limit in a just few easy steps;
Step 1 – Select and submit your daily limit
Step 2 – Answer your challenge questions
Step 3 – Application successful
How is interest calculated?
Interest is estimated based on the average unpaid balance maintained daily on your loan. For example; if you had a loan balance of $150,000 and your interest rate was 6% P.A., your interest charge would be – $150,000*6% divided by 365 days which is equal to $24.66 for that day. For most ANZ home loans, interest is usually calculated daily and charged monthly. For details kindly refer to the ANZ consumer lending Terms and Conditions and your letter of offer.
What are LVR and LMI?
If you would like to borrow more than 80% of the amount against your property that is valued at by ANZ you may need to pay Lenders Mortgage Insurance – LMI.
The Banks generally call this percentage ‘LVR’ which stands for ‘Loan to Value Ratio’ – if somehow you default on your loan LMI protects the lender. And, for some property types, LMI might be required when LVR is less than 80%.
Is it mandatory for me to get an offset account?
If you possess some money in an everyday banking account, you may choose to move it into an ANZ one offset account. You can also link it to one of your ANZ Standard Variable Loan to help you save on interest charges. You can also link it one-year ANZ fixed amount loan.
Moreover, the money you have in ANZ One will offset the amount you owe on your home loan, and you would only be charged interest on the difference.
What to do if I have a transaction query?
Depending on the type of your query they have stored all the information right here to help answer their most frequently asked questions on transactions including what to do if you want to understand why your transaction has been declined, locate a direct debit, know why your cheque or funds aren’t available yet, and much more.
If your query is about your credit card transactions or you don’t distinguish a transaction on your credit card statement, they have got a step by step guide on how to check your transactions and lodge a query with them if you still don’t make out the transaction.
What is my account number and BSB?
BSB is the unique number for Bank, State and Branch. It stands for Bank, State and Branch as it identifies the bank, branch and state that you have your account in. Your account number is the identification number joined with your account, and every account has one. If you use a credit card – your account number will be your 16 digit card number show on the front of your card.
Find your account and BSB number in several ways;
ANZ INTERNET BANKING HOME PAGE
For the accounts displayed, the first six digits are your BSB number (if applicable) followed by your nine-digit account number.
Your BSB number can be obtained by searching for the branch in which you initiated your account. The BSB number will show in the search results alongside the branch location and hours of operation.
Your BSB and account number will appear on your statement copies. The first six digits are your BSB number followed by your nine-digit account number.
ANZ PHONE BANKING
On ANZ Phone Banking reached by calling 13-13-14, you can hear your BSB and account numbers. You can reach this 24 hours a day, seven days a week from any touch-tone phone anywhere in Australia for the cost of a local call.
How to change loan repayments?
You can change or update the amount of your personal loan or home loan repayments provided the amount is higher than or equal to your minimum loan repayment amount. For example – if your minimum or average monthly repayment is $500, you can change the repayment to $500 or more.
Your ‘Direct loan payment’ is the amount paid to your loan and it can also be your minimum loan repayment amount, or it could be more than that too. If you have selected to spend more than the minimum loan repayment amount. For example – your average monthly balance repayment is $500 but you have preferred to pay $1,000 per month, and so your direct loan payment is $1,000.
Here are some basic things you should know about managing your loan repayments;
- The direct loan repayment will normally have a minimum repayment amount allied with it.
- You must pay at least the least amount amount at each set gap.
- Your direct loan payment will also routinely increase if the minimum loan repayment amount increases.
- The direct loan payment relates to principal and interest loans and not ‘interest only loans.’
You can administer your loan repayments in several ways by following these steps;
- Using ANZ Internet banking; where you can view and request changes to your loan repayments.
- By calling them on 13-25-99 (from 8.00am and 8.00pm (AEST), Monday to Friday)
- Visiting your nearest ANZ branch for assistance
Click on the link for more information on loan repayment.
- How to order a statement copy?
You can now order a replacement statement in one of the following three ways: either through
- ANZ Internet Banking
- Calling them or
- Visiting your nearest ANZ branch in Australia
- Select the ‘View Statements’ link from the home page
- Choose your account by selecting the ‘account name’
Select the ‘order a replacement statement’ link and follow the steps below;
- Select your account
- Enter your statement transaction dates
- Select your delivery option
- Enter your contact details
- Submit your request
Once processed and depending on the delivery method selected, please allow for your replacement statement(s) to arrive within:
- Fax: 2 bank business days
- Mail: 3 to 5 bank business days
- Email: 2 bank business days
Note: If you are asking replacement statements for your personal credit card, email delivery is not available.
How to transfer funds overseas online?
There are total 3 ways to arrange a funds transfer, either through ANZ Internet Banking, by calling them or visiting your nearest ANZ branch in Australia.
Here is how to;
- You can use internet banking to transfer overseas
- You can arrange to send funds overseas online with the help of Internet Banking
Follow the steps mentioned below;
- Use internet banking to transfer abroad
- You can also arrange to send funds overseas online with internet banking
How to report lost or stolen card?
You can call them right away as they are available 24/7.
If calling within Australia, the number is 1800-033-844, or from overseas the number is +61-3-8699-6955.
What to do next? Get a replacement card. We suggest you should get it within five business days if you are in Australia. But if you are overseas, they can courier it to you at the cost of $50.
Reset Internet Banking and Phone Banking Payments. Kindly reset any regular payments as they won’t transfer over to the new card number automatically.
Provide new details for direct debits. If you have any recurring transactions set up, you will need to contact the company who charges your card and give them the new card details.
Update Automatic Payments. You will need to update the details to make sure it is set up to pay to the new card number. If you have already set up CardPay Direct, it will transfer over automatically.